Costa Coffee - Sidcup Station in Bexley

Decent coffee, but a bit too noisy to my liking

We are 2 retired ladies and are always amazed as to how busy coffee shops are!! The ladies behind the counter were a jolly lot. Cake was good and the coffee fine.

Nice Costa coffee shop to spend a relaxing day just outside Sidcup Train Station . The service is great, and it has a nice atmosphere.

Dropped in for a hot chocolate with my friend. Great atmosphere, beautiful drink, will definitely be back!

Ordered drinks and two mac & cheeses, but only the drinks arrived

missing item but besides that it's good

Standard Costa, but staff are not very responsive. Very slow to respond to a request to help with a spillage or to provide napkins for me to clear up.

Every time i go in there they make my drink wrong. today i asked for oat milk in my drink and they gave me normal milk then proceeded to charge me 45p even though they made my drink wrong. The lady was also very rude.

Stopped in whilst it was pouring down with rain for a hot chocolate and toastie to do some laptop work. The atmosphere was quiet as it was just before school finished. There were other laptop users so I had to walk around little to find a plug socket. Ordering my food and drink was quick and simple. However receiving them was another story. Between three people behind the counter. Neither of them could get my hot chocolate order correct on the first go. My toastie was left out waiting as they tried to correct my chocolate order. Eventually they got it right; luckily the shop was relatively quiet. Can’t imagine if there was a rush..

I've been a regular at this Costa Coffee for years, but recently, the place has become unbearably stuffy, with misted-over windows indicating poor ventilation. This issue seems to have started with the new management, possibly cutting costs on air conditioning. This isn't just uncomfortable; in light of COVID-19's lessons on ventilation, it feels like a health risk. A crowded, unventilated café poses a danger to everyone inside. I hope the management addresses this soon, as good airflow is essential for safety and comfort.

They do the best hot chocolate!

We are regular customers and are well looked after by the staff. If we have any issues they are always helpful. Often our drinks are ready before we get to drinks counter.

Very Tasty coffee, Tasty food, great service and Atmosphere

Served a cake so hard and dried out I brought it back and asked for a refund. Sandwich was supposed to be heated, it was warm around the edges. I would avoid.

Terrible coffee and both coffees half spilt.

Efficient service, staff very polite and friendly, especially Samina who has my drink ready for me, often before I have paid

All the girls are amazing at their jobs, but there is one amazing barista, I can't remember her name. She has the sassiness, bubbly personality!

Good location and good service, the staff are very friendly and warm welcoming people. Sitting in or out is very comfy. I like to sit out specially when the weather is nice and sunny. 👍

one of the staff is extremely rude. i am a regular customer of this costa its used to be one of my favourite please but the one guy with long hairs he is a nasty guy who is rude and dirty he itch his self and dont even wash his hand i hope there boss will catch him on cctv

Bog standard Costa. It wasn't our first choice for lunch, but it was the only place with level access and sufficient space for my brother to manoeuvre his wheelchair. Once we'd settled on a table I had to move chairs out of the way by myself - it would have been nice if a staff member had shown some interest and at least offered help. Someone at the counter did later ask if I could manage our trays of food and drink, but I didn't need help with them.

Had a lovely coffee this morning served by an extremely helpful polite young lady called Holly . I was a little concerned when an older man who appeared to be the assistant manager began shouting in her face for no reason at all . It was completely unacceptable behaviour and I did not like his behaviour towards the two girls working with him who were both very professional and hard working .

Not very attentive this lot. Latte was nice but my millionaire shortbread was stale and I had to ask twice for it after paying.

I went in this morning for a peppermint tea and would like to just say the staff were so friendly especially being early !!!

Forgot 2 items, cinnamon roll and brownie. Very disappointing

Very nice staff and fast service

Asked for no whipped cream but it come with it on !

Waited in line for only a few minutes. Service was friendly and quick. I had a medium cappuccino. Tasted good. Big shop with plenty of seating. I didn't eat but noticed a wide selection of hot and cold options. Will visit again.

Staff are very friendly and hardworking.. big thumbs up

lovely store, good size and nice staff willing to help when needed !

Our food was cold and coffe was cold

Very attentive and professional experience

My favourite Costa because there’s so much space, great views from the floor to ceiling windows and lots of seating types. You never feel rushed out, always leave feeling welcomed and like I was at a second home.

Coffee was amazing and delivery quick and kind gentleman who delivered our order thank you

Hot chocolate was only 3/4 full and I ordered a flake and marshmallows in it and paid extra for it which were forgotten

Half a cup of drink and forgot my food items avoid

Very dirty. Plenty of idle staff, but the customers have to clear the tables if they want a seat. Nobody is in charge, the typical case of too many cooks spoil the broth. No soap in the toilet, when I told the staff about it, they acknowledged but couldn't care to fill it up. Poor hygiene, poor service. So why is eating-in more expensive???

WiFi non-existent. Tables not cleared. Great location, average service

Food was cold and took too long to come

Wonderful, great customer service friendly staff and a wonderful experience 😀

1 item wrong, 1 item missing and the other item that was correct was burnt! Usually pretty good but this time was absolutely awful!

My hole order spilt in delivery man delivery box Never received

Quick delivery coffee lovely and hot

Absolutely shambolic earlier. There was no system in place to manage orders. I ate my bacon roll in the queue as I was waiting for my mango frappe (without cream). Loads of orders were done before mine. Pointless meeting my friend for lunch as I was in the queue so long. The reason I did not rate 1 star is the heat & conditions etc. Need proper systems in place though. Also not the best Frappe I have ever had & also no 'bean,' even though I scanned the app.

This has been the worst experience I’ve ever had with just eat. My Costa order took an hour and five minutes to get to me and then when showed up was missing both sandwiches then I ordered literally only got the drinks.

Food was hot and coffee was hot very tasty

Very nice staff and quick service

1st order was missing items had to complain so I reordered the missing item which has just been delivered stone cold. Restaurant missed items on my previous order a few weeks ago. Totally useless on packing orders obviously don't check but charge you anyway. Won't be using again

The coffee isn't great. Bill's is much better. But it's my local and the setting is good. Recently I was sworn at by a guy in there who was drinking wine from a bottle, and was swearing at other people. He threatened me. I spoke to staff and they said he'd been there for two or three hours. Customers were just leaving. I asked for the manager but was told he wasn't there. I phoned the police and they told me they'd be there within an hour. It looked like the young staff were unaware this guy was guilty of threatening behaviour, and his drinking alcohol in unlicensed premises was also illegal. The staff need training at the very least.

I really love the atmosphere in this branch and the coffee is amazing… just the toilet should be cleaned more often

Disappointing Costa, staff are slow and unhelpful. My friend had cream on her hot chocolate which had gone off, proceeded to open a new batch for her to find the cream still tasted funny.

Best Costa Coffee, friendly staff clean welcoming environment.

Clean and well stocked. Friendly staff.

The food and drinks are always good but the service, while always polite and friendly is also really slow, always a queue. If service was quicker would definitely be 5*

Lovely Costa with friendly staff. Americano is the best. The cleanliness of the toilets lets it down.

Never appeared had to get a refund and order from a different costa

I would give it 5 stars but one of the staff members messed my order up. They were very friendly tho so that is a big plus. The place tends to be very busy.

Polite staff. Shame about the queuing time. Never go in if you are in a rush

My whole bag arrived soaked. The drink had visibly spilt. Both cakes were soaked through with hot chocolate and half my drink was dripping through the bag.

Nice coffee and one of the best shop with lots of space

Nice layout. Service is so slow. Four members of staff behind the counter, yet it takes over 15 minutes to get an Americano

Nice atmosphere and loads of space. Laid back and slow service

Always fresh cakes and bakes that are very tasty. Staff are friendly, efficient and clean. Often quite busy at this location.

Sent me a coffee instead of hot chocolate 😞

Wrong order delivered cannot reach the store or just eat

Delivery arrived and coffee was only half filled as most had spilled over food which had been put in the same bag. Wrong flavour of crisps also provided.

Great coffee, lovely staff, very convenient being right next to Sidcup Station.

It's a coffee shop; as good as any other Costa. Lots of space, lots of room, hard working staff who deal well with customers in these interesting times.

No food came with order and the coffee wasn’t mixed properly, wont order again

Long queues at times. Happy staff. Good coffee ☕

Disappointing that my hot chocolate was only half full on delivery as the lid was off!!!!

Quite rude service, waited ages for a bacon roll and only second in line. When I pointed it out they said I had to wait my turn, my bacon roll was on the side and not put in the oven !

Premier Inn, Sidcup- an awesome stay with great staff and food - big shout out to Sarah the breakfast chef and Brook who went above and beyond to ensure that we had everything we needed at breakfast. Keep up the great work kids.

Awful service. Coffee was delivered an hour later then described when I ordered. One of the coffees was not decaf as asked and when they finally did arrived they were both stone cold! Terrible service

DO NOT order takeaway from here. After a break from several wrong orders being delivered to us we decided to give it another try on a Saturday afternoon. We are missing one carrot & walnut slice of cake & one soya latte. I should have known better than to try again - absolutely pointless! And Just Eat get the hump when you ask for a refund. Avoid

Great coffee at reasonable prices

Forgot an item of our order ( chocolate twist ) Also I asked for cream with the no coffee but got cream on the with coffee

The delivery order was wrong again. Costa said raise it Just Eat. Just Eat say they can not help. We have been cheated b6 uncaring people out of money. This is not acceptable.

One sandwich was missing delivery was really quick but would rather have received all items slightly later then something be missing

The atmosphere is relaxed and the service is excellent

Was good coffee. Son enjoyed his pink drink. Overall great!

Nice big coffee shop. Lots of seating inside and out.

Best place for pir coffee morning

Always clean, lovely and spacious. Just a really nice Costa premises.

I have used this costa on and off since it opened. I have to say that the staff are rude and I have never experienced bad customer service in any costa before. I dont use it much but each time I have witnessed slight conflict nothing dreadful but its just not great. Example ...granson had a babycino and I asked for no chocolate on the top, he is a mega fussy eater, when I went to get the order she had put chocolate on the top. I asked if they could change it and she said " I asked you and you said yes" For crying out load ....

We ordered frostinos, the batista who served them was extremely rude. The drinks are really nice, but not worth being spoken to like that.

Pretty good and spacious. Helpful staff. Sat in the sun outside...

Lovely spot on the corner to sit in the sun if you pretend the road's not there

White hot chocolate very watery, no milk or chocolate taste at all

Nice costa, the staff are always good! Thank you for making coffee.

Lovely place but extremely slow service.

Lovely coffee shop, friendly staff doing their best during a pandemic. Only open for takeaway in tier 4.

I went here on 5th September and the woman serving was so unbelievably rude and unprofessional. I was so disappointed. Will not be going here again, I would rather support a local shop if I’m going to be made to feel so uncomfortable.

Great coffee and nice staff as always

Good spot for a nice coffee. Joanna deserves to be mentioned for her warmth and smile!

Its nice coming back after a while now

Is the Shop open for take out coffees? Love the atmosphere and the taste of their coffees.

Perfect work space with huge windows to gaze out of whilst you're thinking. As expected, it can get busy with the Bird college students and office workers nearby, but there is plenty of space for everyone to meet up and enjoy a hot drink. Staff do their best to make sure you get served ASAP. I do love a good latte from this place.

Always seems a bit short staffed the the staff that work there are not particularly friendly

Great location and quite a big shop so good seating available

Plenty of space to customer ratio early morning.