Costa Coffee, Lyme Regis, Dorset in West Dorset

Was all set to enjoy a coffee in my favourite Costa ( see review Jan 23 ) when I witnessed the best example of managerial skill I have ever seen . I imagine that the customer in question may have underlying social problems . He was unbelievable rude - over a cookie . The abuse that staff were subjected to because they had unfortunately sold out was totally disproportionate. Sir , get a life . Staff , well done for the calm and professional way you handled an extremely unpleasant situation !

Absolutely delicious coffee. The staff are so helpful & friendly, local people. Highly recommended! Thank youx

The coffe is always delicious. The staff are so helpful & friendly! The setting is spacious & very relaxing!

1 Feb The lady in charge of the cafe was so helpful to us and most of the customers, very friendly and efficient thanks for all your help ( petrol)? Again thank you.

This place is perfect . Warm and friendly with the excellent coffee and snacks you would expect from any Costa . Two things make it one of my favourite places . The pretty little walled garden out back , with its heaters for the chilly mornings , and the fantastic staff . The staff in my opinion make this place exceptional . They are always welcoming and go above and beyond any customer service team I have ever come across . A true haven .

Did not have track and trace , member of staff tall guy , not very customer friendly , took details , no patience , not good there were not many people in the restaurant

Staff unhelpful when I tried to explain I wanted a stronger coffee & therefore less water. One of the staff wearing a mask did not cover his nose. When I suggested that it would be more effective if he did, he got annoyed. Won’t be going back.

This is a standard Costa which I have used a lot on previous visits to Lyme. This time the staff preparing drinks and snacks were not wearing masks which I found off putting

We stepped in for a welcome coffee to be told that from tomorrow they would have take away service only with the use of the seating suspended.

With this brand you know what to expect and this place didn’t disappoint. Good service and a nice clean cafe to enjoy the refreshments.

Siempre me gusta cafè pero ahora mismo estoy triste porque estuvo un experiences may mal. Mi cafè estuvo frio y este lugar sin tiene sofisticacion. En futuro no boy a regresar.

Called in for some takeaway hot chocolates and a tea. However when we came to drink them I'm afraid they fell way short of our expectations. Both were weak in taste not what you would expect from Costa and for what we paid.

What a shame. I was just sitting trying to have a coffee in peace, when a member of staff starts to sweep up and start moving the furniture. It wouldn't have been too bad, had she tried to lift the chairs and tables to move them. Alas, this wasn't the case. As with the brush and mop, she used just ONE hand to move everything. With NO consideration for me or any of the other customers. Probably not her fault, she should have been trained better. A disillusioned Caterer.

Such good service from Tom and was allowed the meal deal even though it was late in the day .. So much better service than a year ago :-)

Really nice rest stop on a summers day in Lyme Regis. Nice coffee and snacks. Cake was lovely! I had to ask about the meal deal as the details weren't clear but staff were friendly, helpful and we were pleased with our visit.

We often search out Costa Coffee, knowing that we like the coffees and the food and drinks on offer. Lyme Regis's Costa was perfectly good although felt slighly lagging behing those having been newly refurbished. The service was fine, abeit slow due to long queues. The staff, howevwe, were very friendly and polite and apologetic about the wait time. No complaints at all though.

What can I say - I'm a Costa addict, and this was a little ray of light in a high street of independent shops. I am INCREDIBLY fussy when it comes to coffee, so wary of other cafes. but Costa never fails to deliver - thankyou!

Took both my dogs into Costa Coffee a couple of days ago, just for a refreshment of drinks and cakes. Although it allowed dogs on the premises and has a sign saying dog friendly, I found a member of staff who I believe was the manager (tall man with glasses) to be very anti-dogs to the point of being rude and standoffish. I was not impressed especially as my dogs were friendly and extremely well behaved. Although I was on holiday I come to Lyme Regis every year and will definitely not use the facilities again.

Called here for cold drinks. Good thing is it wasnt busy and also has an outside patio area which was nice and even better no smokers, The drinks we ordered took ages to do as the chap after mixing with the ice wouldnt pour out into the glass. he kept banging it, put it on the mixer again. i said use a spoon and get it out to be ignored, chap behind me wasnt happy waiting as there was only 1 staff.

Went in for a coffee and they had some sort of problem so we couldn't have one! Hilarious. No coffee in a coffee shop haha. Lyme has loads of places so we weren't stuck.

You can rely on getting a good coffee here as well as being welcomed by friendly staff even at the end of the day. Popped in about half an hour before they closed and they we still happy to be serving.

The tall dark haired man with glasses was exceptionally impolite during my visit. He spoke with a sarcastic tone and constantly used strong language despite the numerous young kids around. Would not recommend this café on this basis. Disgraceful!

Went for a trip to Lyme Regis trying to wear the kiddies out, had a meal in Janes on the cob which was lovely, staff were lovely then decided to go shopping and pop into Costa for a last coffee, bill was high, manager who served us was quite rude not the most freindly Costa I've been too, Need customer service training!!!

Very friendly and helpful staff, good coffee...and a pleasant outside area...where peoplke and or well behaved dogs are welcome,,

The food and drinks are up to the normal standard expected of Costa. The location is great. Sadly this place is partly managed by Peter who makes it clear he dislikes people and the hospitality trade he is rude and makes it known to all around him. It does have a comedic value and could become a place for foreign visitors to come and be verbally abused.

We popped in for morning tea and we were so pleased we did. The coffee, lemon tart and lemon drizzle cake were really good. There was a paper to read and lovely clean toilets, we were served by Kai, thanks so much, we would definitely go back again.

During our time in Lyme had Salted caramel Frostinos...on all occasions made differently. Some with sauce some with salted caramel pieces in the drink..other just on the top ? Enjoyable drink but different every time....very busy Costa for a small town

Good coffee, generic snacks but unlike many Costa's that give great service this one repeatedly has surley staff who are rude and unhelpful.

Before our visit today, our dog somehow managed to cut one of her paws with glass on the beach. By the time we got up the hill to Costa, we thought her cut will have dried up.

Stopped by for a bacon butty but none left as they had not had a food delivery .Not good for a busy week before easter

Manager extremely rude staff never listened to order supplied incorrect drinks no stock of bread, toasted sandwiches or cakes far more expensive than the Costa in seaton and sidmouth and the toilets are so smelly you can smell them when sat having your drinks. Will not be visiting again.

The only reason I've rated today's visit as average is because one Costa branch is, in my opinion, basically the same as any other Costa branch in terms of quality/experience.

Me and my daughter bought mint hot chocolate and the billionaire and it is absolutely brilliant! I recommend it to them coffe lovers that add a little twist to it day and night!

Guys in here work hard, great service and consistently good every time....part of me doesn’t want a chain in Lyme, but early opening, great coffee, food choice and value is hard to say no to. So don’t just enjoy.....

Much the same as other Costa coffee shops. Friendly helpful staff and good coffee. Clean and tidy, not too busy.

We decided to pop down to Lyme today as we love the coast, and as per usual decided to get a hot chocolate at Costa. As we walked in to the store, the two male members of staff were behind the counter reading a newspaper on the counter. They both didn't bother to look up or even acknowledge we were there. Eventually the youngest lad asked what I wanted, and the other staff member stayed reading.. elbows on the counter resting his head. He tutted when he was asked to do some work. We were asked if we wanted chocolate sprinkles when I kindly said oh do we not get cream? To which the reply came, uh no you have to pay for that! Well as the staff normally ask if cream and or marshmallows are required.... so the guy making the chocolates said fine... and poured away some drink to get the cream in.... all could have been so much better without the attitude! Customer service training required here! But the actual drink was ok today...

if you want a café where the staff are having a teenage gathering and make lots of noise, this is the café for you.

A busy place, though it has an outside seating area. The Coffee shop is dog friendly. The staff were friendly, and a simple register of quality is that we ordered a toasted tea cake, and indeed it was nicely toasted, with plenty of butter to put on it. This is not always the case in some places. Would recommend it.

Service with a smile despite being very busy. Not many chain shops/cafes in Lyme (which is good for independent businesses), but I like Costa's coffee so I was glad there was one here!

I recently visited with my family on holiday and first off they had none of what we wanted , we tried to order 3 different drinks to be told they didn't have them, which is ridiculous so in then end we got a bottle of drink and a toastie , The girl caked in makeup behind the counter was very rude , she had a face like thunder , snatched the card from my boyfriend , ignored me when I had a query and slammed the stuff down onto the tray, leaving my boyfriend to ask me what we had done wrong!? , we sat outside to wait for the toastie and when the girl brought it out she practically threw it at me but trusting it in my general direction with such an attitude , when I caught it, she let it go so I nearly dropped it and she said in the most sarcastic possible 'oh I'm sorry I thought you had it' ,she had a little smirk on her face , I was so shocked with the sheer amount of rudeness I had witnessed that at that point I questioned what I had done wrong and she just ignored me and walked away and muttered something which I didn't quite catch ,my whole family was shocked and confused as to what we had done , the only thing we could think of was that we ordered things they didn't have but that's not our fault ! They should have signs to say what was unavailable!!! We rushed our food and were getting ready to leave as we felt so awkward, when my sister went to get a muffin to takeaway for my little niece who was with us and asking why the lady was being so rude! and my sister heard the girl slagging me off to a male member of staff ! Leaving me and my family very confused, shocked and awkward ....never again !

Pedí un café para beber en tamaño antes de darse cuenta de aire acondicionado. Estoy totalmente fundido caliente bebiendo café. De haber sabido cuando pedí mi bebida me habría ido a otro lado.

Was not sure when the chain moved in, but perfect service and location and opening times, so glad it is there....still support the locals, but when you need a costa, only a costa will do.

We popped into this Costa for a morning coffee & tea and a cake. We found it to be surprisingly large and with outdoor seating at the rear, which was being busily used, it being a sunny morning. The establishment is "dog friendly", which was nice, with an in-house rule that dogs were not allowed on the carpeted areas. Sensible.The staff were friendly and efficient and the whole place, including the toilets, were clean and well presented.If we were in this area again in the future we would definitely visit this branch of Costa again.

Barista had a temper tantrum and threw tools across the back of the counter. It was frightening how rude, angry and out of control he was. His colleague/manager said nothing. I wasn't the only customer shocked by the behaviour. The coffee was good. I appreciate it had been a long day but scary in front of my children.

Costa Coffee in Lyme Regis High Street the most friendly Costa we have ever been in. Made us feel welcome and relaxed. Thanks to the team in Costa the small things can make a difference.

Usually pleased with the general experience and service of Costa's but have found this one to be slightly rude and disorganised. Good as you know what you're getting with these chains but there's plenty of friendlier places in Lyme with better coffee. Support local.

Popped in for a latte and had rude customer service from the start and then my money was snatched from hand and almost thrown back at me, Was like they didn't want customers

This Coffee bar is conveniently located in the High Street. It offers the full range of Costa products. The staff our outstandingly helpful and friendly ever visit. The premises are clean, warm and comfortable, cleaning is always in evidence.A great choice for your coffee, from Breackfast, through until 18:00.

Another good Costa Coffee, but in a town of small stores, there is plenty of room to sit and have a cuppa on a break while walking around town.

Went in 20 minutes before they were closing and was clear we were not welcome. Ordered 2 cortardos and was offered takeaway cups which I dislike Also asked for a tea cake which they clearly didn't want to do as all too much ....Felt we weren't wanted in there so rushed our coffees and left !! B

On a windy visit to Lyme Regis, stopped by for a warming LatteUsual Costa format and selection of drinks and snacks

great hot choc served with a smile. Benefit of a chain - you know what you are getting and here it was good.

Always know we're going to get a good flat white in Costa and should it not meet expectations they'll always make it again - a very rare occurrence.

Love Costa always get a good service and a friendly smile , they have now opened one in Axminster too which I visited this week as its my home town , it's lovely in there too , it did not take them long at all to kit it out from being the old kitchen shop to being a costa coffee shop and they have done an amazing job . But cannot trip advise Axminster yet as its not on trip advisor so please sort this . But all costar are clean and tidy . Will always come back .

Go here lots. Best costa in area. Always fast friendly efficient service. Consistent coffee quality. Food preparation good too. Hot and presented well. Hard working staff. Areas clean and cleared often. Evidence of pride in what they are doing. Praise well deserved.

After a journey from a local town to Lyme Regis for the day stopping at the local Costa Coffee for a hot chocolate and a mocha to find when drinking it the 'hot' might as well be luke warm chocolate to the disappointment of the children and wife to say that every costa is like this is not true just a poor start to our day

Got a coffee to warm up on a trip to the coast, Usual choice of Costa itemsHad a large cappuccino

Usual standard of coffee but layout of shop didn't make it the most relaxing atmosphere. Staff trained to the expected level of efficiency.

Really friendly staff, never a big queue and tables clean. Toilets smell quite strong though and this was everytime we visited. Particularly liked the seats in the window

Usually I enjoy going in Costa but this occasion was different. My order was taken and I asked for a hot chocolate but wasn't asked (as always is) whether I wanted cream and marshmallows with it.. I was busy trying to get a high chair for my little one ( the barista pointed out where they were but didn't bother to get one for me) and realised with dismay when I came back that there was no cream topping but said nothing as they had already made a mistake with my order by charging me for 2 lattes instead of one; and I couldn't be bothered with the hassle. I asked for a piece of millionaires shortbread and a piece of rocky road which were plonked on the same plate with no serviette and no knife. The service and the presentation just was not up to normal costa standards. It was more like a visit to Starbucks. It has really put me off going in there. In future I will find somewhere else in Lyme.

During our stay in Lyme Regis we often bought coffee here. One time the milk was not okay anymore. No "sorry", no nothing. Otherwise I would have given five stars.

We arrived tired with huge back packs and ordered tea and cold frappe coffee and sandwiches thanks for tasty food lush drinks and great service we also appreciate you allowing me to charge my mobile phone we would recommend this Costa to friends n family see you again soon on our next hike thanks x

NORMALLY I find costa coffee shops to be very good, but this visit was marred by a rude member of staff, who should not make sarcastic comments related to where a person lives. Uncalled for, staff should deal with enquiries in a reasonable way.

Came in to meet friends and ordered a creamy cooler :) I have these often so I know what goes into them far too well... I received mine with no sauce lacing the cup and no fudge bits on top the cream. I didn't know of they didn't have any or had just forgotten so I asked the person who was at the til at that time (the manager "pete") and he rudely interrupted me saying they'd ran out. I saw the sauce on the side so they hadn't run out of that but they didn't want to do the drink again as it must have been too much bother. It was no biggy that I didn't have these bits as I then explained but I said I thought I'd just ask and he replied with "I'm going to walk away from.you before I lose my temper"! I could not believe it. I don't know if he'd had a bad shift but that is no way to talk to a paying customer. The barrister however was lovely and cane over to me asking if my son would like some flake bits on the house which we accepted and he got everywhere :) so I was a bit disappointed with this visit but hopefully they will be in a better mood if there's a next time or I'll just go somewhere else after all, lyme isn't short of coffee shops :D

I went back to Costa in Lyme today to see if things had improved. As a local, I used to go in every day until a few months ago when the coffee began to be bitter. (You can also tell before tasting by the colour of the coffee around the rim of the cup). Sadly, it hasn't improved and the choice of coffee shops now in Lyme is so good that there's no need to put up with bitter coffee. It's not just me; others I used to meet up with have said the same. I understand it's something to do with not washing the machine out thoroughly but as I'm not a barrista, I can't confirm this. Shame.

Great place serving good coffee. Staff are very helpful. Nice touch is having outside seating in a private courtyard out the back of the shop

Just stopped off on our afternoon visit for a quick coffee the staff were very nice and the premises fresh and clean we enjoyed a latte and some cake but then had to make our way back to the coach so did not have a lot of time to spare but would go there again next time we are in the area.

Good coffee but limited selection of cold drinks. Not as inviting as some other venues and must admit the chain overall is looking a little dated. Most cafes need refurbishing and decor dark and dingy.Good reliable food and drinks so will always choose a costa!Toilets here were messy and as one had a faulty door the queue was lengthy ......

Stopped for a coffee as we looked around the area. Sat in the large window area and watched the world go by. The staff were great, especially the lady at the till area. She was very cheery and attentive. Great interaction with the customers. The place was very clean and the coffee good. Well worth popping in.

Great Coffee and the staff are friendly and welcoming which seems to make the clients the same. People will always move over to make room for someone looking for a seat which doesn't happen in all the cafes

Fine - just like pretty much every other Costa unless you go to the shabby ones at London train stations! very nice staff and always clean and welcoming - the coffee is exactly what you'd imagine Costa coffee to be like - reliable. We live locally so try to frequent the independent coffee shops locally (of which there are some lovely ones) but Costa do what they do very well plus you get free Wi-Fi!

Wednesday 27th we were in Lyme Regis, it was late afternoon 4.30, typical April day sunny then showers. We were served by 2 really pleasant and friendly members of staff, one of them was the manager.It was a real pity that the weather was so changeable it would have been nice to sit in the decked garden area and enjoy the view.We ordered 2 medium lattes and chocolate twist, the coffee was good and the twist was delicious.The entire place, seating and services areas were maintained very clean.Enjoy visiting Costa Coffee, but this one could rapidly become our favourite in the beautiful setting of Lyme Regis. Will certainly be back when next in Lyme Regis and looking forward to sitting in the garden.

We always try to find a costa coffee shop it's alway good tea or coffee nice selection of cakes and toastiesWell served polite helpful staffNice clean areas and toilets

Visited with family, staff friendly and attentive and food nice but a little expensive. All in all a good experience.

Staff always happy and helpful. Best coffee in Lyme Regis.Even let you take the dog in, great when its blowing a gale outside

Called in for coffee. Coffees about average for Costa. Whole place had an air of grubbiness. Wouldn't bother with this Costa again.

Always clean and served by friendly staff. Coffee is served quickly and hot. Good selection of cakes. Point cards are a good idea.

We are regular customers of Costa, using several different outlets including Blandford, Wimborne, Southbourne, Poole centre, Hamworthy Poole, Dorchester and yesterday Warminster. They all offer great consistency of quality and generally are pleasant and accommodating, which is amazing considering how invariably busy they are. The Lyme Regis branch is certainly no exception to the rule other than, in our experience, always offering service with a smile. No mean feat considering our 2 young grandsons usually create mayhem at some point during our visits. We can recommend this shop as a relaxing destination for those wanting a good coffee - provided you pick a day when we aren't there!

I've given this venue quite a few chances, having dropped in for a coffee several times; however, in my view, there's something fundamentally wrong. Perhaps it is the perennial problem with Costa, which is that they can't seem to organise things so that you don't have to wait ages in a queue to get a simple cup of coffee or tea. I just really don't enjoy that. This is probably not the fault of the venue, it is a corporate issue and one which might usefully be addressed? People don't necessarily like waiting for ages to get a coffee, and would much prefer to have someone come and take an order and simply bring them a coffee. The other trouble with Costa Bridport is that it is not up to scratch decor-wise; it could do with a massive re-vamp. And it would be good if Mums with pushchairs could be helped to find a space where they will be happy with their noisy toddlers, leaving others who've been there and done that to enjoy a bit of peace!

On my visits to Lyme I always pop in here for a Cortado which is my preferred Costa coffee. It is a fairly standard Costa but I just wanted to say that the staff (I met various of them) are all lovely and friendly, and despite often being under a lot of pressure with queues always serve you with a smile. It makes a difference! Thank you very much, guys - from a happy customer

What a great branch of Costa. Friendly staff, located halfway up the main street in Lyme Regis, but its USP is that you can take your dog! We received a warm welcome and I like to spend my money where I can take my dog. Well done guys!

All round good service, and good staff, always happy to help, the iced drinks really are good on hot days !

A hidden back courtyard provided surreptitious tranquillity in the warm October sun with tea and coffee up to their usual standard.

Friendly Costa. Seem to keep safe staff. Not the biggest Costa but always clean and I go in once a week. Parking is difficult in Lyme and expensive unless you can find a free half hour spot in the high street.

Me and my wife have visited here many times. It can get very busy but so far we have been lucky. Staff are always friendly and coffee is consistently good (*beats Starbucks). sandwiches and cakes are good and tasty. Level of service and quality of drinks and food is very consistent

The staff are very friendly and not only remember you, the are quick to remember your order. Peter (Manager) and Daniel were always welcoming and cheerful. They were consistent with this welcome to all.They make a good decaf coffee. Food is ok. I liked the Lemon Sicilian Muffin, might be better if heated up.Atmosphere is pleasant. All ages are catered for.There is an outdoor area at the back of the cafe.

very friendly place.. was made to feel welcome .. coffee cake was a bit dry though.. but was greeted with a smile

One of the Costa's you can rely on for friendly staff and well made coffee.I hate with a PASSSION Costa's way of over heating the milk to kill bacteria and the reuse of milk jugs all day long - great to see the steam wand clean but CLEAN, CLEAN your milk jugs?

Was nice, just your typical costa coffee though really.....I had a fruit cooler watermelon and strawberry which I didn't really like that much...tasted a bit odd.

Me and my friend were here and I didn't know where Costa was, but my friend did. When we arrived, thankfully it was quiet as we didn't have very much time. We both ordered a creamy cooler and we liked them so much, we both picked up a Costa Coffee Club card. Will definitely visit again If in the area.

Popped in for a cooler on the way home after a long walk. Very good choice. Staff are very polite and friendly, its nice and clean inside and not too long to wait.

Always a treat having a skinny latte! Loved sitting in the armchair by the window watching the world go by. Daughter adored her strawberry & cream cooler.

Dived in here during a torrential downpour. Staff were very friendly and attentive. Place was comfortable and we'll laid out with large outdoor seating area.

Was on the high street having a quick shop while my hubby and children were on the beach . Called in for a quick coffees to take to the beach .staff friendly but didn't take orders efficiently

This was the best Soya cappuccino I've had for ages, don't get me wrong all Costas coffe are brill but the service atmosphere and coffee in Lyme Regis were fantastic!! Well done.

Sure, it's just a chain coffee shop but the Lyme Regis Costa has some of the friendliest and most skilled staff I've come across. I've been to lots of Costas in lots of different towns but this could well be the best.

Went for a latte in Costa Lyme Regis and had a lovely relaxing time after a hard days work. The staff especially Emily made me feel right at home. Thanks to all at Costa Lyme regis

This Costa is not dissimilar to others, it is air-conditioned, well furnished and with friendly staff. One day we had great drinks but the next time we popped in I wanted a change from my usual, so I chose a Caramel Latte instead. I was asked whether I wanted it blended or shaken but I didn't really understand the difference as I have never been asked that before. What I was given was a cooler, which was not what I had asked for. When I told the lady she was very blunt and quite rude so I left it and gave it a go. I didn't enjoy it at all, it was very creamy and too rich and sickly, nothing like a Caramel Latte I had had many times in other Costa's. Was a bit of a shame but the majority of the time Costa is great so it doesn't put me off revisiting.

I detest the taste of Costa coffee, but we popped into this café on a very hot day and got cold drinks, fresh sandwiches and a warm welcome. The café is well located in the middle of the main drag through Lyme (Broad Street). It is quite large and thankfully on this very hot day, air-conditioned. We were fare-welled by the staff as we left. I'd say it has excellent management practices if staff are trained to do this. Highly recommended.

Ok Costa, what's going wrong? Used to be the best Costa Coffee Shop for miles around.Sadly not at the moment, change of staff, change of cleanliness, slow service, needs sorting out.And where is the Manager, sadly not a noticeable presence.