Costa Coffee in Next in Sefton

This venue is terrific because it is amongst the numerous shops that I visit regularly and my routine is to meet a friend twice a week here after shopping. Situated in Next on the first floor, it's very bright and spacious, but the things which let it down and stop me giving it 5 Stars are the following: Tables are rarely cleaned, so it means you're often sat at a table with trays, dirty cups and plates galore. They play the music far too loud, to the point you cannot hear the conversation you're having with people. I am all for a place being vibrant and playing music/tunes, but this Costa could do with refraining from going towards a nightclub style volume.

Best costa around staff are so friendly and helpful and coffee is always spot on would highly recommend

very nice coffee and hot chocolate only slight downside they did appear to be struggling to clear away dirty items

As every other Costa is it is good coffee, it is quite comfortable, it was very busy but was in the queue to order 2 coffees for just under half an hour. They are all like this ! Is it not possible to have a fast queue for people who just want a coffee?? Staff all young and ace and really pleasant. It was a Sunday so maybe that is peak time?

been here a few times and it is always busy (a good sign) drinks and food are good only slight downside is that they do not seem to clear away tables very quickly

The place was filthy. None of the tables had been cleared and the floor was strewn with food scraps The staff seemed to have sufficient time for cleaning but I believe cleaning had a low priority. We will certainly never visit Costa again.

Terrible customer service, staff didn’t have a clue what they where doing. Asked for caramel ICED latte but got a WARM latte and had to ask 3 times for caramel was like drinking a glass of milk. Asked for some desert and they never had anything in at-all. Staff where so snotty, need to learn some manners .

I came here with a friend for a bite to eat before shopping. Overall service was good, I know in some cases the queue is a bit slow but that is the risks you have when going to a popular, well known and trusted brand. It was clean and had a nice atmosphere. I would say families, a group of friends, couples, etc could come here.

Situated within the Next store. Good selection of snacks and coffees. Always busy, but lots of tables, nice ambience

Shopping on the retail park decided to call in for a drink and a cake. Decided to have a chocolate orange muffin, delish, drinks as good as ever. Service was a bit slow but they were very busy.

When you’re paying top dollar you expect clean tables. Management issue staff run off their feet. Went yesterday and had to help staff move dirty dishes. Costa you should be ashamed of yourselves in this day and age. People were sitting on tables next to dirty dishes.

went here for lunch with daughter today and had two toasties, caramel shortbread and two soft drinks. The toasties were ready before they had taken the money off me for drinks and I even got glasses and ice for the drinks which shouldnt be unusual but it so often is.

Decided to stop at Costa in Next Store in Aintree for drinks Quite a big queue but plenty of tables available still to sit at. Queue was quite slow moving as didn't appear to have a lot of staff available. Service was pleasant when ordering, we ordered a medium bonfire latte and a tea. Drinks were very nice although coffee could have been hotter. Overall place was clean and tidy so would probably go back

Called in whilst shopping in next staff wasn’t to friendly it wasn’t really busy a lot of tables waiting to be cleaned/cleared £1.80 for a cake bar the size of your thumb your having a laugh 😂

Miserable staff. Practically had my coffee thrown onto the tray without even an acknowledgement when I said thank you twice. Cake was stale so politely asked if I could have a different one after tasting it, was told they where put out fresh that morning so a new one would be exactly the same. New cake wasn't stale it was fine. I understand it gets stressful at busy times, I work in a coffee shop myself but there's no excuse for point blank rudeness,

Went to look at the January sale items in the shop, decided to have a coffee whilst the BOSS shopped. We both had a cappuccino after she joined me, luckily she didn’t buy anything. Coffee fab as ever, service was quick and friendly.

Every couple of months a few of us meet up for a quick catch up in our busy lives just for a couple of hours and choose Costa as we all drive and don't want alcohol. Obviously we all enjoy Costa and the coffee and cakes etc which seem to have the same taste whichever outlet you choose so we use this branch as it is central for all of us. Unfortunately, each time we go we struggle to find comfy seating that isn't cordoned off with chairs on top of tables or being cleaned! They always seem to want you to hurry up and get out so they can close up. Granted, it is about 6pm when we meet but if the store is open until 9pm why do they have to start the close-down routine so early!! It tends to make you feel really uncomfortable when it really shouldn't. The staff are friendly enough but they need to not make it so obvious that they want to go home!

Popped in for a break and snack and had a wonderful experience. Staff super friendly and helpful. High quality products and served hot. Highly recommend

Arrived at 10.30 just as Next was opening and went straight upstairs to Cost. I chose a seat and table while my wife went to place our order. I immediately noticed the table was filthy and the floor wasn't much better. I spoke to a passing member of staff and asked her if she could clean our table, which she did almost straight away. As she was wiping the table I asked if the cafe was meant to be cleaned every evening after closing and she answered it's supposed to be but I wasn't hear yesterday. As I looked around there was dust on the glazed deviding panel and the frames of the chairs my wife and I where sitting on had dust and crumbs on. They obviously hadn't been cleaned for some time. Not the first time I've been there to see similar lack of cleanliness but I went back to give them the benefit of doubt. No change. To top it all when my wife brought my tea over the cup was filthy. Which I duely had replaced. Won't be going back.

Warm coffee all froth, didn't quench my thirst after my shopping trip. Cake was dry and expensive. Wasn't impressed, Costa and Starbucks are expensive rip off. Mcdonalds coffee lot cheaper and you get a proper drink and stickers to get a free one.

Dull poor service. Staff member was asked by myself to clean a table for my family. She lazily took away the dishes from a previous customer and walked away with dish cloth in hand but didn't wipe the table. Had to go to the counter to ask again. Poor management, poor staff management, lackadaisical attitude lots of unclean tables.

Visited recently. Walked out as tables were filthy, littered with cups, plates etc. Staff are not very pleasant. Why they need a Costa her when there is a lovely Costa 2 minutes away I dont know. Wont be going again

A very pleasant cafe within the Next shop. You can usually find a seat and there are plenty of comfortable armchairs available too. Coffee and food just the same as all Costas.