Costa Coffee - Devonshire Road in Blackpool

Standard with the exception that the machines don't work, and they have manual signs that state they won't take orders at the counter.

absolutely awful i waited over an hour and a half for delivery they kept switching my delivery drivers and i tried to contact them multiple times and no one answered just rude

Not 1 stars -1 star. OMG. I have eaten kfc alot, but this place is the worst kfc. The staff are rude to customers and to each other too. I paid over £30 for a wicked variety bucket and extras. The chicken was cold, old, over cooked, salty and disgusting tasting. The chips tasted cold and stale. After eating I had a stomach ache and felt sick. This place needs shutting down under health and safety as the food is handled very poorly. It needs new staff who are not miserable and understand what hot and cold means when it comes to food. I got to say this experience has put me off kfc for life. Its upsetting this has happened to me after eating kfc for decades. Please kfc if you are reading these reviews you need to investigate this branch before they put someone in hospital with very serious food poisoning.

Had a party bucket last night, and was up all night with vomiting and diarrhea. Wouldn't be surprised if this was food poisoning. Still feel ill now, unable to drink and eat properly and my stomach feels like its been hit by Tyson fury all night. Whilst waiting at the drive thru window noticed how dirty the place was looking, sides not cleaned off and the floors black with crap.

BUYER BEWARE Awful and chicken missing and really cold food. I had the bucket for one and found a piece of chicken missing my partner had the zinger tower special that was on offer - we had a take out so we could not take the food back but we was that hungry we started nibbling the chips as soon as we got out of the drive thro. Chip bags was found half empty and NOT even LUkE Warm. When we got home the chicken was stone cold and we o my live 2 miles away. Then I found out I had a piece of chicken missing. Pour food really cold and I feel very ripped off

Had food from here before,abit hit and miss, but has got slightly better,

Very nice place would recomend it

Disappointed..cold floppy chips/fries Told staff about greasy floor..nothing done..won't be going back !

Never dined in here its the closest KFC to me for take away

Had delivery 22£ worth, watched it leave the shop at 9:10pm to watch it on the map going everywhere for 30 mins, trying to do to many drops so obviously I get a cold delivery and portion of chips over 3£ for maybe 15 crappy chips 🤣 must be in a competition for smallest chip portion I guess, if I get a reply it'll more than likely be "we sorry hope you can give us another chance to do better"

One star because I can't leave 0. Terrible service, getting a text from an Uber Driver ' have you got your order because I haven't'. Erm no, that's what you were bringing? Only waited over an hour like 🙄 rubbish tbh.

Disappointed with service and quality of food.

The food was quick and it was tasty and it had free entertainment as there was 2 ladies arguing over a cookie refund it was hilarious

3rd time in a row they've missed items off the order when using the drive thru (tonight it was fries and straw for the drink, needed as i was driving). Staff couldn't care less. This has been an issue for months .. check the reviews. @manager... Please dont reply saying 'we'll look to improve ' as you've been doing on here... Why not actually DO something about it and sort your franchise out ??

Why does no one ever answer the phone. I can't modify items on uber eats!!!

Terrible manners on the drive through today. Always in the habit of only giving legs. No smile on the staff.

Sadly they continue to struggle with order accuracy. There needs to be a change of management. It’s not cheap anymore and for those wanting an occasional treat it’s terrible that they can’t focus on fulfilling orders correctly

Ordered a 12pc boneless box + other items, you missed out the large popcorn chicken! Been ringing for past 45 mins (16 calls so far)with no answer! How am i supposed to sort out your error if you don't answer the phone!!!

Just did what it's supposed to do

Seemed a bit rushed for order. Wrap had no lettuce in it and also no other filling but sauce and chicken. Very disappointed.

Food order is never correct. Prices have gone through the roof. Food mediocre at best. Staff always rude and miserable. It ise to be the best one. Sadly not anymore

Not our local branch but we were visiting friends and decided to pop in and try another site and I can wholeheartedly say that it was a fantastic experience our server was a lady with glasses named mandy who was very professional/friendly/attentive to our needs as I was with my disabled partner and as they weren't overly busy at the time tried to make sure we had a fabulous time at this branch......great job mandy you are one of the very few people who go above and beyond to make sure that the best KFC is had as much as possible 🤩🤩🤩🤩🤩🤩🤩🤩🤩🤩🤩

Awful uncooked chicken which caused stomach upset all night. No quality control whatsoever.

Paid for Diet Pepsi 1.5 L bottle but they delivered Pepsi max 330 ml can. I hope they need spectacles or should know how to read and understand

I ordered £51.95 worth of food on just eat at 8:09 and am sat here at 10:06 still waiting for it absolute joke

1st time I was in here I used the toilet and the basin was wet through and full of urine I chose not 2 complain as thought it maybe a 1 of just been thr 20min ago and thr was a HUGE log in the basin and wet thru from walls sink 2 floor absolutely disgusting

Wraps were uncooked and tasted awful. The snackbox I was given was pretty much empty. Awful.

Food was ok but at the drive frow ther was a speker

Chicken is salty. And I was served an uncooked chicken before.

We went again a month later and still no hot drinks!!!! Note to the MANAGER: How difficult is it to get a man in to fix the hot drinks machine. No cappucino or hot drinks available and there was no toilet roll in the toilets so we went to McDonalds across the Road on this occasion. Let's hope they can do better next time.

Had a delivery, chicken was pink, both burgers came with no top to the bun, rang immediately and the store kept putting the phone down, customer service is none existent, the worst KFC store I've ordered from will not order again, just for the fact that they don't have the guile to answer the phone,

Miserable unhappy staff, do not speak nice to you when ordering. All other branches in the area serve vegan options but this branch never bothers to sell it even though it’s on the menu board.

How come the megabox is £7.48 whereas birmingham it's 5.99? Most expensive kfc I've been to

It's a KFC so you know what you're getting,

The burger smells so bad, the bread is hard and the chicken fillet is not giving at all.

Beautiful food, fantastic service...

Ordered online delivery. All came piping hot apart from the chips (but what do you expect) Boxed correctly, plenty of sauces, and, very quick service and delivery. What more could you want from a fast food establishment!

This has to be the worst kfc in the UK. Every single time they miss something off your order.

Keep forgetting things in my order ...very small portion of chips

Advertises a vegan option but when asked told we don't do them they just haven't been taken off the menu. No apology or nothing.

Horrible!!! 1st time I went to this KFC while on white gate drive I got painful food poisoning for 2 weeks, the 2nd time years later KFC had moved a mile or so up the road onto Devonshire rd, I decided to give it a 2nd chance. Stupid mistake, my box contained short black curly hairs sticking out of my bun. This was either done intentionally or the hygiene is less than that of a sewer rat! Never ever again!!! Please don't risk your health or kids health at this place.

Staff rude. Didn't even tell me price. So I just paid by card. Kfc generally as gone down hill. No longer do hot drinks apparently. My burger n chips where rubbish hubby's box meal tasteless. £20 for nothing cos for an extra £5 we could have had our favourite Chinese for tea. Only 1 star cos can't give 0

Quite good food, big bright eat in KFC with drive threw. Ordered chicken chips, and chicken bites stone cold on arrival sent back told it would be 6 minutes to warm them. Came back warm, but chicken was good even if small pieces

No recipe at the self check out machine again. 3 hot wings missing when i get home, not the first time. bet the stock and register are correct at the end of shift. Its to often for manger not to.. why is their never any recipe from the self order machine.

I went to meet a friend who had just had a bereavement and we spent time catching up and having a coffee. Service was great and coffee nice as always but I have today received a parking fine for being there for over an hour. Why do they have sit-in facilities if they dont want you to stay? I will never be back

Forgot my fries in a just eat order but chicken was ok

Great service - very, very quick and place was clean. Nothing to fault it. Good stuff!

DO NOT !!! NOT!!!! VISIT THIS COSTA. YOU WILL GET A PARKING CHARGE £100. Meet with friends enjoy Coffee / snacks etc. stay over 60mins. £100 parking fine.. Thanks a lot !!!

Are food wasn't delivered managed to contact the customer who had our food and they were eating it and getting a replacement sent out while we are getting ignored. We rang 17 times and no answer

Chicken was too oily. The staff were good tho.

I have ordered from this KFC outlet four times and I can say that this place has the worst products in Blackpool. The food is fried in old oil, and the fries are simply impossible to eat. Give this unit a wide berth

Had one of the best kfc meals I've had in a long time from here. Thank you

Was given wrong food phoned up to be spoken too rudley saying I had to come and pick.another burger uprating it wasn't him that done the order so it wasn't his problem asked for his name he slammed the phone down

Just visted this shambles off a place really hope a manager sees this post or area manager....just ordered a meal which when we got home our order was wrong after phoning up to complain we were spoken to abruptly as if it was our fault the child/teeenager with no experience of being able to undertake such a call needs properly to learn some manners and be customer focused after all kfc was at fault and I personally will not ever visit this branch again so kfc shame on you.

The staff are very rude and if the restaurant is quiet they stare at you whilst you’re eating

Grandkids thoroughly enjoyed it.

Extremely disappointed Just been through drive through and bought 3 pieces chips and gravy only to find that all 3 pieces were drumsticks not good service there should be a selection.

Food is atrocious everything was cold and hard would not eat from hear again

Update. Bank reversed charges. Ordered through KFC website, nothing delivered, despite receiving a notification the order was delivered. called KFC on devonshire Road and was told not their problem, that I should call deliveroo, which is impossible if you don't have an account with deliveroo. Nobody at KFC seems to care.

Lovely, clean, happy staff, and the thing that comforts me the most in the middle of winter ? It's warm in there! The gravy is always hot and never runny. 😁 The one negative and it's a BIG problem, especially for rice boxes and salads, is you don't provide knives or adequate forms.

Food was absolutely freezing and dry, spoke to the manager who basically didn't care.

Ordered a delivery, but they missed my sons popcorn chicken. I phoned them to try and sort it and several times the phone was picked up and it was put on hold, couldn't even speak to anyone. Am livid. Mistakes happen but this could have easily been resolved, now this is going higher.

£100 parking fine for staying over an hour having lunch with friend. Disgusted. Had Blue Badge displayed as disabled but this made no difference. Money grabbing mercenary! Not setting foot through door ever again.

Food prepared super quick, good service.

Very rarely does this place get my order correct. whether it’s collection or delivery. gave up with delivery a while ago because it was always cold and late. just again today i’ve had a wrong order given to me. no compensation or apology. staff don’t seem that concerned.

Not always do I get what I want..I ask for no leg meat as I do not like it but end up with one staff seem to be in a hurry and the online orders seem to take priority

went to buy a surprise bag as i’ve them before and i was def surprised it had 3 identical yoghurts in it ! this is the second awful surprise bag i have had AVOID these

Very limited parking, especially with delivery drivers taking up all the parking spaces, including disabled.

I would give No stars. Absolutely useless. Got my order totally wrong. I ordered a 4 piece chicken meal with 6 spicy chicken wings. Didn't get either!!!! Got 4 chicken strips and no wings !!! Never again

Food is usually of decent standard and fresh with the odd exception here and there in terms of the shortening used etc but overall happy with food and drink etc, speed of service is reasonable and the staff are friendly, can be messy in restaurant and toilets at times and could be better checked more often by staff but overall very good.

Terrible service from the teen brigade behind counter . Never again

Hip hop chicken failed to produce a meal in an hour so KFC saved me with a gravy box meal in 3mins. Cheers!

Took my Grandaughter, i didnt eat myself, but the staff were lovely, her food was hot & the lady who served us even let her pick her own cookie 😊😊

Don't order off only got half my order and when I called to get them they hung up the call mid way horrible service

Asked for what I wanted was told it wasn't available

run out of corn of cob and put in coleslaw with out asking waiting time was to long

They are Food NOT Halal Food. It’s not Halal

Went to this Kcf tonight on the way home from the blackpool lights and the staff member who was on the front desk was extremely rude didn’t apologise for not having dessert items and just threw the refund on the counter without saying what the money was for extremely rude

Perfect for that finger-licking cravings!

Surprisingly haven’t been missing items when going through the drive thru recently. So 3.5 stars!

Used the drive through as usual. Long wait for service ( I mean long wait @ 1820 hrs. Chips cold, chicken warm, but, cooked. When I got home. Think the recipe for the coating has been altered. Won't be rushing back 😞.

Although very busy, the Food was spot on and freshly cooked.

Absolutely hated this, the popcorn chicken came uncooked. Never want to eat here again.

12-Aug I bought 14 pcs with chips in bucket prices 20.99 and 10 mini fillet priced 6.99. But the mini fillet were too saulty and not eatable. Me and children tasted each pieces of fillet and there was too much sault in the fillet. So we put the fillet to waste bin.

Absolutely disgusting. Toilets blocked, no locks on toilet door, which wouldn't flush. Hopefully don't catch anything.

Visited with my disabled wife at 11.30am unfortunately the only two disability bay's where taken. We parked up and entered the restaurant which was completely empty apart from the staff behind the counter! We finished our meals and before we left I asked the staff behind the counter, "did they know whose the cars were?" The response was what I expected, "it's one of the staff that is visiting". Unfortunately neither of the cars showed any blue badge and considering the fact that we were the only customersin the restaurant it's very disappointing. Definitely disrespectful for disabled people. Would avoid this venue

Absolute disgrace took our money and didn't even deliver any food we have now gone hungry for the night update this morning rang up to ask where the order was put the phone down on me once they realised what they done don't appreciate lies. Deliveroo customer care are discrace too pass the parcel one way or another we will be getting out money back.

swear they put somet dodgy in my popcorn chicken just throwing my guts up now coz of it

Timed perfect as the food was freshly made

Terrible service, waited 15 minutes to order a burger... Staff not interested I walked out in disgust.... Never go back again

Food was 6/10, service was pritty fast to be fair, but the prices are just down right ridiculous over £10 per meal is outrageous, you can get a decent takeaway for that price which will be much nicer then the production line food you get at kfc, its fair to say i will not be eating kfc ever again at them prices

Very enjoyable meal after a day in Blackpool

Slow service cold food not the best I went toilet door hanging off hinges never be back

Excellent all round experience! Very polite staff, listened to you re your order instead of the usual rush job! Food was exceptional and the toilets were spotless! Thank you 🩵🙏

Rubbish.. Soggy cold fries. Overcooked chicken. Staff have one thing to do on the counter look at what's ordered and stick it in a bag. They still forgot the gravy. I was in a rush and didn't even realise they hadn't given me my drinks.. Its not difficult to stop people if they know they've forgotten stuff. Best thing to do is to tip it out on the counter and check it in front of them.. If you have time that is.

not everything was warm, food was tossed rather than put in a bag, one tortilla was missing.

They forgot my gravy it happens quite often

Food has really gone down hill,won't be going again

Certainly won't be going here again, couldn't get in the car park due to the just eat / uber eats or whatever they are taking up all the spaces, struggled to get to the counter due to all the rude just eat / uber eats drivers farting around and generally shoving their way through. The food was terrible, chicken wasn't fully cooked, chips were burned, the girl at the girl at the front of the shop couldn't stop touching her nose, I appreciate it was near the end of the day but the place was filthy, as much as I try, I can't think of anything positive to say. I have used this branch once before and it was OK, after my last visit though, I won't be going back.

Dirty tables, all spicy,rubbish on the floor.