Costa Coffee Britannia Pavilion in Liverpool

I had a caramel frostino which tasted lovely however, the cream was dripping all down the cup going everywhere when received. A customer must have complained about something and the women who worked here was very unprofessional- shouting, being very rude. Making a big scene. The other staff were lovely except from this one women who spoke to the customers rudely.

El lugar estaba ocupado. Pedimos para llevar cupachinos y contentos por el chocolate en la parte superior. Caminé hasta la parada del autobús con ellos y los bebí en el refugio.

after visiting all the museums and shops there is nothing better then sitting down with a coffee and this costa is very clean and tidy with very helpfull staff .we did not have to wait long to be served I had an americano and dee had a latta it was lovely there are a couple of costas in Liverpool and we tried both during our stay and must say they where excelant

Vistas acogedor ambiente gran visitado durante el fin de semana cuando los barcos eran altas en la ciudad, muy concurrido, esperar a esperar durante la hora punta regalerías

Nos pareció un outlet espaciosa y cómoda costa. Agradable y servicial personal dando el típico de la costa. Excelente si/cuando visite Albert Dock y The Beatles Story que está cerca.

This has the most character and most comfortable seats in any Costa I know. The staff and very nice and helpful

Cadena de cafeterías en Liverpool, nos encontramos con ellas en todas partes. Buena calidad de sus productos de pastelería. También dispone de sándwiches calientes y fríos. Nos gustó mucho. Muy recomendable. Ojo, cierran a las 6 de la tarde.

This was my very first time in Liverpool, I was down by the docks early on in the morning and popped in for a Black Forest hot chocolate to warm myself up. The service was fast and friendly, and they even let me try a piece of the orange cake before I purchased it to make sure I liked it. Both drink and cake were delicious, the staff are a credit to the place. I only stayed for around 15 minutes and left after briefly using the bathroom which was nice and clean. I would definitely visit here again if I was in the area.

This is not a reflection on only this particular cafe but Costa in general I have been an avid drinker in Costa for many years despite their high prices but now I am informed that serviettes will no longer be available in the courtesy table by sugar etc but you have to ask for them I find this absolutely disgraceful the profits this company make £153.5 million in 2016 and yet they penny pinch that is me done now until they reverse this decision

En toda Inglaterra esta cadena es muy importante. Está siempre al rescate del turista cansado que necesita tomar un cafe o un te y comer algo mientras se repone de largas caminatas. La calidad y atencion de los Cafes Costa es muy buena y realmente lo recomiendo a quienes visiten Gran Bretaña.

Located all over Liverpool, Costa Coffee is the real thing. great coffee, friendly staff, and good prices.

I miss Costa as I live in mainland Europe, however, when I am back I always take in a coffee stop or two. You always find Costa to be consistent. This store is no exception. Great location and nice helpful staff.

I am a bit of a coffee snob and i was desperate for a good coffee. I went to Costa and noted that they had the right equipment and a well trained barista. I ordered my usual strong flat white and I got an excellent coffee, smooth, strong and flat. I went back the next day and got another of similar quality.

Had to wait in a long queue and then wait quite a while for drinks to be made. The panini and tea cake were ready before the drinks which is quite unusual. Was disappointed with my teacake which was rather well done but didn't want to have to wait for another. Also one butter seemed rather mean, usually have two, one for each half! The drinks were however good and hot. saving grace was that we were able to get tables together with quite a few friends. Pity really as this is in a good setting in Albert Docks.

Ho avuto modo di frequentare questa catena per tutti i 4 giorni di permanenza a Liverpool. Ogni giorni non ci facevamo mancare cappuccino, caffè espresso e muffin al limone. Beh, non male se pensiamo che in Inghilterra è immangiabile quasi tutto. Lo consiglio soprattutto a chi necessità di un caffè per svegliarsi bene la mattina.

A lovely little costa stayed in the premier inn next door so very handy . Staff pleasant excellent service. Lovely and clean great cup of coffee and hot chocalate.

The queue was long, but it did nothing to motivate the staff to "up a gear or two" . . . Plod, plod, plod, 10 minutes to get served. But the coffee was ok when we finally got it. Couldn't recommend it!

This is a great place if you are short of time or looking for something light. Many frsh selections and quick service.

Excellent place for a quick bite and a cup of coffee with excellent staff. It's worth a visit just for the cakes.

Great Place for coffee with brilliant views of the dock. Only problem we had on the day we went was the wait to get served as the ladies rowing club had just arrived before us and were all ordering, it was a Sunday so can't complain. Coffee was excellent, nice and hot.

Perfectly good Costa, consistent with polite and helpful staff. Nice cakes, coffee etc Very little to add apart from you know what you are getting

as normal great coffee, and staff nice friendly, coffee shop clean and tidey and fiendly great place to vist when needing a drink

First time in Costa nice building it has pictures of the warehouse very interesting nice decor good coffee and cakes.

Busy place, we sat outside but the tables could do to be cleared quicker had to do it myself. The staff were completely disorganised and kept trying to give us the wrong coffees. However when we did get the correct ones it was ok and the cakes were delicious.

Located within the Albert Dock this appeared to be the busier of the 2 standard service. Located right next to the premier Inn and the The Beatles Story.

These cost as are really all the same the staff make them the staff here are quite nice expensive coffee and it was a bit cold but it tastes good

I came here today with my 5 girls, staff were so friendly and efficient. It's a lovely old warehouse style building with plenty of space. A great place to relax when visiting the Albert Dock.

Told us they were closing in an hour and started turning lights off half hour before. I'm a huge Costa fan I go in wherever I visit all over the country. Not good and not a happy visit

This was standard Costa fare we had coffee and tea, perfectly ok staff run off their feet so didn't get the feeling of service.

Costa never lets me down from the customer service to the atmosphere to the coffee and snacks. Thank you Costa once again

Neither my wife or me were taken by this 'special' so-called coffee experience. When will they get it? It's only coffee, OK? Nothing out of the ordinary in any way whatever.

Tem um cada esquina ..!! ótima café, bom para fazer uma parada no meio do caminho, fazer um lanche, ou até comprar pra ir andando..!

Same as the other Costa on the Albert Dock space is limited and it can become very busy and in those scenarios it isn't suitable for children. Worth a visit if visiting as a couple.

Not too busy so called in for a quick Cappuccino before travelling home after visiting the Museum and Albert Dock. Staff were friendly and busy restocking shelves with some lovely cakes. The coffee was was just the boost I needed to get me home!

Experimentei o chocolate quente, gostei porque não era muito doce, os muffins também eram muito bons, o atendimento foi bem rápido.

The whole counter area is the wrong way round, the till should be on the end at the right and the refrigerated sandwich display should be out of the sun at the end on the left. The tables were not cleared quickly enough despite there being plenty of staff. Prices are very high. Had to ask for cutlery and serviettes to go with the panini.

Ideal to rest and have a nice coffee before persuing the rest of the dock and surrondings.staff very pleasant and coffee shop very clean.only draw back no toilets have to go out to the one in the dock.

Great position on Albert Dock - usual Costa fare but made a bit special by the exceptionally welcoming and friendly staff.

found by accident - escaping the rain - but lovely inside and made to feel really welcome plus great views

Called in for a coffee after visiting the library, it was as good as ever. Just what I needed a seat in a comfy chair a drink and a time to myself, heaven.

Great little place, nicely out of the way of a busy area, nice and clean.lovely staff. We had a peace full time reading Sunday papers and small snacks, chilling out before long travel home.

Would always opt for a Costa if just wanting coffee, and went for this particular one as the outside seating was in the sun! Exactly as would expect - which is the whole point!

Sometimes, just going for the big brands pays off. Visiting Albert Docks for the day with the family, with weary legs we just wanted a sit down, coffee and chin wag before traveling back to North Staffordshire.

A great location good views great coffee but no coissants left at 9.30 am and no toast either ....who wants to eat cake or sandwiches at that time of the day

Again very rarely disappointed in a Costa Coffee place & this place is no exception. Ab fab coffee & cake/ very good pleasant staff & nice clean area with a great view to compliment it. Well worth the visit.

Cosy atmosphere great views , great for a nice meeting place it feels more expensive and social than other costas

Had a nice hour or so sitting people watching with a Coffee & Cake. View is nice. Not any more expensive than other Costa's (with it being in the Albert Dock). Service with a smile :)

This just another Costa has a cosy atmosphere, good service if lucky you may get a seat with a window view can have a chlostrophobic feel with low ceiling

Costa is a good place for us to go because I can buy a Gluten Free wrap but sometimes they have sold out and they never have spare ones in there fridge. I have asked them on many occasions why don't they get more in but they cant give me an answer.

Convienently located next to the hotel and is always a good place to warm up at Christmas time at the Albert Dock

Brilliant - such a lovely setting, great services and prices. Brilliant coffee and cakes, all to die for and heaven

There are two Costas at the Albert Dock ,not sure which one this is. The one on the Tate side is far superior in fact the best Costa I've ever been in.