Costa Coffee Beaulieu Square in Chelmsford

We stopped for a quick coffee and something to eat. I asked for a lemon muffin. The young man behind the counter said they didn't have any in stock. He looked like he wasn't really interested and was in autopilot. We had our coffee and as we were about to leave I noticed that they were fully stocked with muffins. Not the end of the world, but wasn't the most helpful service that day.

Wider and fresh food selection would add something to this café.

I went to this costa today for a meeting with a friend. Amy served us and was absolutely out of this world! Whilst sitting and drinking my coffee I noticed how Amy communicated with other customers and it was amazing to see how attentive, welcoming, and friendly she was. I will definitely be going back. 1 of the best Costas in Chelmsford. Thank you to the team for making it such a pleasant experience.

Lovely place to go for a snack, staff very polite and friendly. There are a few tables outside as well

So friendly warm lovely staff..very nice to pop in an relax with a cuppa...an slice of cake ...yum yum ..very popular Costa...worth a vist

Really pleasant Costa café, the staff were friendly and very efficient with our food and drinks. The cafe was clean and tables well spaced out, chairs seemed quite new as well. I liked the fact they were playing Christmas carols instead of Christmas pop hits of the past. Car parking is camera controlled and has a three hour limit.

Always a pleasure to enter this store. I work close by but the staff are super friendly and always helpful. Grab a coffee with a smile.

Really friendly genuinely nice people here. Had a laugh too.

Had a lovely chap named lucas serve me a black forest hot chocolate and it was absolutely divine and was a fantastic suggestion! I also had a very yummy sausage roll that certantly warmed me up on a cold day. With a luxurious salted caramel brownie on top that was very yummy! Service with a smile is always appreciated and I hope to visit again soon!

I take a cappuccino in this morning and I was the worst in my life, I don't recommend

It is Sunday mid morning and here i see really bad service. Three teenagers without a clue on how to deal with an issue with the cash register and unable or unwilling to explain what was going on. After 15 minutes witnessing the scene, i gave up. No more Costa for me. Not with this lack of service and basic communication skills. Clearly managers here sleeping big time.

Very short staffed, not their fault but they were rushed off their feet with only 2 guys working. You could see they were both fed up. Management need to sort the situation out

Knocked over a whole large black coffee today which is mildly embarrassing, but staff couldn't have been kinder and made me a new one, which they didn't have to do but was a really nice gesture. Thanks again, Adam

Coffee, food and atmosphere was great but the place is a proper dump. Rubbish and food all over the floor and seats, this place is in need of some proper management that actually cares about health and hygiene regulations!

It’s a lovely place to go to and i’ve been a customer for a few years now. The team work so hard and are always welcoming no matter how stressful the job clearly is when they’re understaffed. I have noticed recently a change in atmosphere as well as a change in the standards. A few mornings i’ve come over for the store to not be open on time. While it was extremely busy, only two staff members were working to serve customers, while another seemed to be doing something sitting down behind the coffee machine. I was made aware this is the new manager and if he was doing work or not, it came across to me and i’m sure other customers as unprofessional. The girls are so lovely and have always given great service, and i hate to see how unhappy they seem. Despite this, they’re still keeping a smile on for the customers and working hard as usual!

Friendly staff, easy parking. Would like to see gluten free options from Costa but this isn't the franchisees fault.

Cold coffee and stale cake and undertrained staff

Great Costa Coffee with plenty of room to share a coffee with friends and family. Great for families with children.

Cosy atmosphere, wonderful service and tasty beverages and foods

Lovely staff, lovely two young ladies there, the min I walk in they start making my coconut milk late and they know that I always want extra hot, well done girls

I would like to mention how friendly and welcoming Amy in particular was when I visited Sunday morning (12/3) it was incredibly busy but she didn’t stop smiling and chatting to customers. Customer service like that means a lot! Keep up the great work Amy! ☕️

Quite a nice Costa for hanging out it. Has parking.

He ido un sábado por la mañana, en hora punta. El local se queda pequeño, 5 empleados que no daban abasto, pero con buena actitud.

It was full of school kids so very noisy and more like a youth club. Would avoid going at that time. The manager had to tell some kids to stop running as it was not a playground.

Have been coming here on and off for a few years and always enjoyed sitting down with my wife and having coffee and something to eat. However, have recently found that it is looking very tired and run down and in need of a refurbish. A pity as it is a popular venue.

Fab drinks and service but environment could do with a bit of tlc as a busy place and front of house reflects that but don't it it put you off as I said drinks and food and service staff all great 👍

Food, drinks and service very good. Because of lack of staff had to sit outside on a very cold day.

Nice coffee, could have been a bit tidier.

Great selection and within walking distance for us

Happy staff a little slow parking is not so good

Fabulous coffee. Decent atmosphere. Great staff very helpful and attentive.

Fantastic coffee shop, spacious and comfortable. the delicious chocolate and the consistent and aromatic coffee

Nice quality of food/drink but 3 delivery orders in a row, we’ve had multiple missing items.

It isn’t hard to listen to a customer. For starters I had to repeat my order 3 times. No buggy. I would prefer that so my order is correct …. HOWEVER My order : Skinny (skimmed milk) Wet (no foam at all) Latte Childrens temperature (100 degrees please) What I got: (after reminding the barista to put down the green milk and use ‘skinny’) Loads of foam More like a cappuccino Scolding hot There was NO attention to any part of my drink. Surely, it’s not me! Just LISTEN, ask questions, if you don’t understand. It’s simple.

Good service, pleasant staff, very quiet at time of visit. Sat outside.

Nice little Costa, great service and friendly staff. Seating inside and out. Shame they don't have a bin outside, would be nice to have somewhere to put the rubbish.

Popped in here for a catch up and a coffee with a friend. Was nice to be able to sit outside and enjoy the sun with a good cup of coffee

Unfortunately I picked a day when, due to equipment failure, hot food could not be provided. Having said that, the food on offer was up to the usual standard, the coffee was hot and the staff gave the required level of service. One good point was that I was not asked "is that with milk?" when ordering my black Americano which happens all too often at other Costa outlets.

Very slow service, only 2 members of staff in but only 1 serving customers. Complete mess inside, milk cartons and food stored on the floor behind the counter. Only takeaway cups available as none had been washed up. Tables hadn’t been cleared and those without cups on hadn’t been wiped. Floor was a complete mess and the bin wasn’t in use. Worst costa I’ve ever visited.

Very rude member of staff, dirty tables, used cups everywhere and piled up rubbish in corners. Avoid.

Awesome coffee and friendly staff..

Love this place, staff are always happy and smiling, great coffee as well 🙂

Dirty and Dreadful. The floor looked like it hasn't been cleaned for days. No cleaning staff. Just look at the picture of the sofa. Awful. We left the drink and walked out

Ordered a coffee, got it, drunk it, disposed of the cup. Exactly what I expected.

Nice place, friendly server. Sitting outside in the 🌞 shine. Lovely.

I will not be rushing to visit this branch again, due the state of shop in regards of keeping it clean

Great friendly staff in the morning

Only 2 members of staff .Awfull. long wait to be served & tables not cleared. But Costa do lovely drinks

I bought cappacino large in 2, 3 occation, but not really large instead 3/4 of cup. Bit disappointed. They are hurry to go to next costomer. Staffs need to make sure, thier products are value for the money the costomer paying.

Great coffee bit the service was very slow took a very long time making it

Costa, as always, very rarely let's me down, but on this occasion I felt awkward dealing with the server who I felt either didn't understand me or was in robot mode. It did not detract me from enjoying the goodies purchased in store.

The Assistant Manager and another lady (whose name i don't know - but she cycles to work!), work so hard!! I've been visiting this Costa regularly during the pandemic and I'm always impressed by their work ethic, they remember my order and always acknowledge regular customers and make time for them. I've worked in hospitality and I'm in awe of the amount they juggle, it's a really popular Costa and during the Costa at 50 offer, I've never seen so many customers! They handled it so well. Thank you for being a friendly, reliable constant over the past year!

It's a great costa , loads of choices

Arrived to celebrate the 50 years and abruptly told the manager had decided to close early. I understand if it's been a busy bad day but no need to be rude. Sadly we never got out coffee.

Ordered from Uber Eats, they missed out a whole drink. Line busy so couldn't even get through to correct the mistake. Very disappointing experience, would not recommend ordering from here.

Nice shop. Good free parking (3 hours).

Based on my visit today I would have to say I will not be riding back in a hurry, firstly there was a delivery which was brought in through the front door (service area visible at the back) and the driver was not very polite and almost ten over people, secondly I order 2 standard drinks ( Terry's hot chocolate) only to have 3 other people receive their orders after mine, not sure why they were given priority. Thirdly the quality of the so called special Terry's hot chocolate was nothing other than a normal hot chocolate. Not sure if against the lockdown rules but there were no seats outside when a local non branded store has?? Know where I will be trying next time.

Covid visit, still got a table, plenty of hand sanitiser in the store and tables wiped before being seated.

As ALLWAYS staff very friendly and courteous. We WILL be BACK

Quick service nice coffee and mango drink

Why dont you get vat discount in a franchise costa

I wouldn't feel comfortable sitting inside to drink or eat as I don't feel that social distancing is adequate in this store.

Coffee was great, service was great. All very covid safe.

Not very happy staff, overcrowded, tables not very clean. Flies in the glass cake cabinet. Not a great Costa im afraid.

Great service and piping hit coffee taylored to my taste. Bright, airy cafe. Very clean. Friendly team. Good store.

Sat outside enjoyed my coffee, but very few people wore face coverings despite a large sign requesting them to be worn!

A stop on a long walk on the trails, always friendly service.

Very bad services, their attitude was unexpected.

Excellent service and excellent customer service and excellent staff

Great coffee, great cake and it even has a little play corner for the little ones!

Great, friendly staff. Good Costa stuff. Shame this site after a year still doesn't appear in the app or offer mobile ordering......

Place has a good vibes. Hope it won't change. Parking can get busy at lunch time.

Good store, friendly staff. It can get very busy at times due to its location but overall good.

An oasis. Not so easy to get to if heading north west.

Nice location, not busy at all even at peak times

Nice little Costa service was quick and I had my double espresso on the outside table chairs in the sunshine.

Friendly staff, coffee could have been better.

Lovely costa one of my favourites. Staff very friendly. Surrounding nice and comfy. Plenty of seating inside and out. And best of all the coffee and food are great.

Good service from both the staff that served me & good coffee & food. However when one of the staff members asked the manager a question he proceeded in a long condescending maths leason instead of telling her the answer. This not the way you should treat your staff especially not in front of customers.

Manager and his staff were very friendly and helpful. Would recommend going to this costa, lovely place

This place has changed from the worst Costa coffee shop ever to a good one. Seriously, 6 months ago this place was very bad but with the new manager in charge it all changed to a good Costa branch that's why I am changing my review to 3 stars instead of one to be fair!

Quiet, pleasant and good coffee very nice cafe

Its yummy but they are slow at serving

As I live locally we decided to have a nice little walk to the coffee shop. The staff are very friendly and the inside is very clean and I feel that they take extra care and attention when making all their drinks of all the coffee shops in Chelmsford I do feel that these are one of the best.

Lovely cosy Costa Coffee, always friendly service, good food and clean toilets.

Usual chain place full of mothers and baby's and people on computers.

Nice little Costa coffee outlet.

Very nice. Great service and clean and tidy seating area. Coffee was good too!

Nice modern cafe, and good range of foods available.

The coffee isnt bad here .. but they could do with speeding up a fair bit .. the service is very slow here on a regular basis compared to many other Costa outlets I have been to .. It is well equipped .. There is outdoor seating .. sofas inside .. a sectioned off playpen/kids area inside .. they have a dog bowl outside so if you have been dog walking around the fields of Beaulieu and want to grab a coffee then your dog can refuel too.

Ok just a pity that by the time I drunk my coffee I was back on the road before I realised my coffee wasn't decaff😬

Comfortable, plenty of parking, clean and relaxed

Very nice place to eat and drink

Friendly, hardworking staff, warm and welcoming.

There's plenty of seating inside and outside. Usual Costa menu

Rubbish, one person serving & making coffees at 9.30 in the morning, queue was round the shop, walked out & went to community centre, much nicer & cheaper coffee & pannini.

First visit here , nice and clean and friendly staff , will be back.

Very little food. Service is so slow and no full fat milk.

The manager is the best , can not do enough for you.

Тихо и спокойно в нов и много красив район