Costa Coffee (Arun Retail Park) in Arun

Always a good experience at this Costa. The staff are friendly and helpful.

Busy Costa staff were very quick and effective

After many visits to Costa I felt I had to write a review as it was the first time I have every been into Costa and found the toilets clean!

Nice bright Costa with great staff

Beautiful cooked brown toast and fresh country butter 🧈 😋 milk coffee xtra hot delicious

Normally been good when I’ve gone here before. But I went on the weekend with a mate, was in a bit of a hurry. Asked for an iced frappe with coffee no cream. Drink was made with cream … (could have just taken the cream off the top and re blended for a moment), instead they re made it. I got back to the car, had a sip and was not satisfied at all … its was very liquidy, light coloured and didn’t taste well at all. I was in too much of a rush to go in and get yet another one made. Ended up not drinking either of them. Wasted money. £9. NOT HAPPY.

Nice coffee temperature and flavour. Bit dark towards the back of the store. Staff friendly.

Food ok, is Costa, coffee was good. Not many people in as was late in the afternoon, so had a quiet drink. Clean store, would go back.

Only had coffee so no comment on the food. Looked good. Staff very friendly. Bur do wish they would sort bavingbpalstic lids. Coffee the best

Clean & tidy, staff friendly nothing is to much trouble.Tables clean, I would recommend this place to anyone.

Staff are always very friendly and great 👍 coffee.

For a small costa outlet it was an enjoyable visit. Food was nice and tasty, bit wasn't given a tomato ketchup sachet with food. Was informed by my friend its due to having a toasty, rather than a bacon roll.. Store was clean and presentable and parking in area is very generous at 3 hours at a time. Overall an enjoyable 4 🌟 🌟 🌟 🌟 outta five.

Good meet up place with friends and family.

Good size costa with plenty of seating and parking. The store was clean and well presented as most costas usually are! The staff were super friendly and helped with assisting me with placing my order. The drinks and food were all lovely and hot. Will definitely visit here again when back in the area.

I come here regularly with my 4 year old son. He has ASD, and we are always made to feel welcome. All of the staff are fantastic with. Most even know him by name!

Only had coffee and found the service OK, didn't buy food as very expensive.

My favourite coffee chain, with good coffee and the best rewards scheme

When u walk in with ur 5 year old on spectrum son and the staff communicate with makaton/sign. Outstanding!! I had a bad experience with a different store a while back but I’m in awe after this visit. Absolutely amazing thank you.

A great Costa, clean, tidy, good customer service and of course, great Costa Coffee.

Warm coffee slow service staff too busy chatting atmosphere great as we sat outside

It's Costa what can you say 🤔 Good service & the app makes it for me , good coffee ☕️

Busy busy but great, you Gotta Love a Costa

Me and my wife visited this store today as we had to pop to B&Q close by. My wife has a fairly bad dairy intolerance and other dietary needs. We were served by a very lovely young man who was more than happy to help. There may have been a slight language barrier so he called on his duty manger who took me aside and showed me every ingredient and allergy in our drink order and prepared them herself. What made me write this review today is because I didn’t feel like a burden, which in my experience doesn’t happen much, and i felt in very safe hands. Thank you Costa!

A great place for meeting friends and having a great popcorn frappe.

Nice and clean . Friendly atmosphere .

What happy and friendly staff, best in the area so far. Coffee and food just how I like it.

Great place for coffee and a catch up with friends

Didn't update their hours on Easter weekend - so wasted journey thinking they wee open, when they weren't.

Nice choice of coffee with milk alternatives, cakes and biscuits on the pricey side !

The coffee was nice as we were the cakes and sandwiches. However, the toilets were abysmal. around the toilet was wet and nasty stains broken tap ect...

Very good coffee and very nice staff

Enjoyed an afternoon coffee, staff were very pleasant

Nice break from shopping & lovely coffee.

Pretty much as you would expect, good service, friendly staff, and good coffee. The only downside was the clearing up before closing time that had someone sweeping the carpeted floor at the back of the shop while we were drinking our coffee. This produced an awful lot of dust which rather spolied the overall experience.

Fantastic customer service and coffee ☕️ 👌

The shop itself does not ever seem to get cleaned. Not a welcoming environment

This site has a good Costa, and difficult to complain about things that are in the branch's control. However, in my opinion, the food had taken a really big hit in terms of quality. Toasted Tea cakes were always wonderful at Costa, but they're now tasteless white bread with a few raisins in them. No spices or anything - or if there are, only trace amounts. A hot chocolate and a toasted tea cake was a staple of mine. Not any more. I shall not be doing Costa again. There's no point. Cost of living? Cheapness in the supply chain? Dunno - but as someone who is happy to pay for something nice, it was great. But no more.

2 lovely assistants. The festive toasties was delicious. Turkey. Bacon. Sage and onion with cranberry sauce. I had Terry's hot chocolate orange and a festive muffin which was a bit too dry. 1st time there.

Nice chilled atmosphere. Food costs are ridiculous for what you get but this is the same issue in every Costa. Great tasting coffee, only gripe would be the number of tables left with coffee cups on them, it can sometimes make the place look a little untidy. They should have use those tray trolleys so that people can use them to clear their tables when they are finished.

Not the best costa we've been to. It didn't help that there were no gluten free cakes

Took my mum here for a hot choc. We had muffin each & shared a toasted sarnie. Few more staff on compared to my last visit a while ago, so service this time, unlike previously was good. Food as ever was tasty. Sat outside as my mum smokes, so here you have to put up with cars going in & out of the small "business park" Costa is situated on, but we are aware as locals of this. Busy & open I think until 6pm (no longer 7pm as it was pre covid). Perspex screens have also been taken down at the till area where you both pay & wait in line, clearly covid no longer exists! Items not cheap, nor hugely expensive here, it's a luxury to go on our budget. Will go again, but I'm not a regular re the cost.

Usual Costa good standards though girl making coffee got order wrong and was annoyed with us. Unfortunately it is not in the best position, looking out on trading estate.

Costas is coffee and this unit loves up to expectations. Good coffee and food means a break is well catered to. Thanks guys

Just got a takeaway medium mocks. When I picked the cup up I thought it seemed really light. When back at my car I could see why, as the foam disappeared you could see how much coffee was missing. Also the taste was very bitter really not sure if they have changed their coffee but it was not a nice taste. Altogether a waste if £3.50.

Always a perfect brew and happy staff.

Almond latre & an egg, mushroom and spinach muffin. 😋

The two guys that were working there on Wednesday didn't seem to know what they were doing, both looked a bit frantic and I kept having to remind them of my drink. I think they would have benefitted from another member of staff on with them.

Costa coffee tastes the same all over the continent.

The seating outside is always dirty and is never cleaned. There is bird drippings on the tables and benches. The tables are stained with coffee/hot chocolate and I visit almost every day and they are still there even after a week. On one table there is moss growing.. I would love if the management would actually do something about the outdoor seating. If possible, I would like a response from management dealing with this unpleasant issue. Ps, Staff are grate and the coffee is good.

The staff performed amazing services in spite of the franchise not repairing a large coffee machine for 4 days Well done baristas under very difficult circumstances

Awkward location, long queues, very expensive coffee.

Nice roll & cuppa. Busy. Lots of trays needed clearing from tables. Clean loo.

Coffee had no taste, had food as well but didn't get our coffee in a proper cup to have in, order got mixed up, too busy with online orders to worry about people in store.

My personal opinion is I do not think they are fair to customers that actually go in the shop they think more of deliveries first, it's a shame I would have given 5 Stars

Nice coffee good service clean shop

Good service, helpful staff, great coffee

Shocking service , no organisation from staff . Waited ages and staff were rude . Utterly dissappointed

Great coffee, friendly staff. Oh did I say GREAT coffee ☕😋😋

carpark to small for the amount of shops

Sited in the hospital it feels a very safe place to use as they hsve gone to s lot of trouble to make it as risk free as possible.

Great for a quick snack on the go.

Ideally placed amongst other well known shops to take a break and enjoy a coffee or two. Multiple parking spaces.

It's a Costa can be good can be poor. Slow service at times

Queues tend to be long and service is slow

Absolutely awful customer service, four people behind the counter and only concerned with making click and collect, if you take the time to go in the store they just ignore you. Don't bother going I never will again. They don't actually deserve any stars

Standard Costa, conveniently close to a large Sainsbury's store 😁

Good hot coffee quick and friendly

We have been going to Costa for years and since the covid we have been siting in the car with a sandwich tea and coffee it gets us out

Considering the lockdown measures, pretty good

Slow and got the order wrong... Twice

Really good coffees taste like when we were atullay able to sit down to have a drink

The staff here are brilliant and extremely polite.

Friendly staff and good service :)

Seemed to be more interested in the online orders than the que of 6 people in the store.Waited for ten minutes then after no acknowledgement left the store. Horrendous!!!!

Quick service and friendly staff

Friendly service nice staff lovely coffee.

Nice and modern, relaxing atmosphere, nice coffee too.

Love the coffee, can't afford the cake though.

Tables and chairs not wiped down after customers had finished their drinks during covid pandemic!!!

Nice to be able to sit in and have a chat with friends but need to be a bit quicker cleaning tables once customers have finished as lots of tables not cleaned and had to ask for one to be cleaned for us to sit down safely at

It is what it is, a good Costa with happy friendly staff!!

Bit of a slow service but fully appreciate this is due to cleaning more and lower staff levels to socially distance

Covid safe. Friendly staff and delicious Chai Latte.

Staff are always friendly and welcoming

Excellent coffee and customer service. Easy to navigate with covid restrictions

We visited this Costa yesterday. I have to say watching the COVID-19 cleaning whilst there we shall not be using it again !

Normally nothing but pleasant..... But! Got to the door behind a member of staff who opened the door enough to let himself in and let it close with me less then two feet behind him. Once behind the till "yes mate" "anything else mate" "£7 mate". Joe if I was your mate why let the door close on me. Maybe ask your manager if there's a customer care coarse coming up that you could go on.... Mate

Friendly cheerful staff, good observations of covid rules.

Didn't see any tables being sanitizer after customers had left, with one customer clearing dirty crockery from the table he was sitting at and taking it to the counter. Even then nobody came and sanitizer his table. Not good

Very good hot choc a must have.

Very disappointed as no tables were availableto sit down as people were using the facility as an office with laptops, there should be a set time at the tables so other customers can actually sit down and enjoy their coffee, saw a few customers go back out because of this. Wont be coming back not untill pandemic is over and the guidelines have changed.

Would you be offended, if when buying alcohol you were asked your age, or if buying cigarettes, so why are retail outlets seemingly scared of asking why patrons are not wearing a face covering? Great products n service, shame about the lack of masks.

Very well set out with the 2m social distance rule

22/01/2020 Well done to the 2 girls on shift running the hole place yet still felt like a happy relaxing shop, Had a nice hot chocolate and sit down.

Standard Costa, good service if a little slow at peak times

Like any other Costa but very easy to park (loads of places).

Great Costa, larger than most I've been too. Pleasant and organised staff. Good coffee of course, right near favourite stores. Xxxxxx🥳

Always decent quality and nice atmosphere

Had the festive gingerbread hot chocolate. Very nice. Prefer this costa to the one in town

Love it... but they do run out of supplies quickly as they are constantly on the go