Costa Coffee in East Ayrshire

once, twice, more than thrice, these clowns manage to F up orders. last 3 orders, half the order missing? Why? inability to move beyond the first number they see and assume that's the quantum (for the dumb Costa staff - this means number) of items. Instead, the quantum is noted as 2@, 3@ etc. Or a little bit of common sense. Look at the cost and think, does one coffee cost £19? Absolute morons. A shame when serving coffee is a competency step too far.

I am a Costa addict. This branch is usually OK and depending on the staff member my particular order can be fantastic. I like a dry (frothy) cappuccino. The guy making the coffee today couldn't have tried less if he had been asleep! The first cappuccino he made me resembled a flat white, I politely asked him if he could remake it. He did and made me another flat white. I asked for my money back and walked to Cost at the cinema where I had a perfect cappuccino at first time of asking.

Costa is usually a great place to stop in on a cold day. Staff are very nice especially the manageress. Great selection of cakes etc. Seating area is clean AND so are the toilets. Would happily recommend

Well love a large latte and a wee cake and watch the world go by on a nice day., while chatting to friends

Recently visited costa with my 2 grand children and I have to say the coffee and cakes were amazing my grandkids thoroughly enjoyed there hot chocolates aswell service was quick and the staff are very nice. The shop is also very clean and comfortable only down fall is all the stairs to climb for toilet facilities.

When out shopping feeling like a coffee wander up past the cross and you will find the coffee shop, you can also sit outside in nice weather

Not a place I would ever purchase food, as it is so expensive. Since the opening of an independent coffee approx 100 meters away, with better quality and pricing, I no longer tend to use Costa.

Like #costacoffee in #kilmarnock in the heart of a we thriving community if you love coffee and live close by pop in and say hello here is a piccy of there #millionaireshortbread #customerservice at costacoffee ......enjoy.

I find it hard to find fault with Costa in Kilmarnock. The coffee is always perfect, the cakes and toasties on offer are delicious. And the staff are always so polite and welcoming.

Costa coffee is centrally located in the town centre. The staff are all very friendly and attentive and well presented. Loved my hot chocolate and brownie

I visited this branch of Costa Coffee for a very late lunch at 4.00pm on the last Saturday before Christmas. As expected they were very busy but the queue went down quickly and my cappuccino came out almost as soon as I had paid. There was a short delay for my brie and bacon panini but it was brought to my table whilst my coffee was still hot. Top marks to the staff for maintaing a high standard of service and keeping most of the tables clear of used crockery despite the volume of customers. No marks to the father who allowed his youngster to scream incessantly for no apparent reason. If you read this, have some thought for other customers next time.

When in for one off the Christmas specials. Totally let down. Had a lint hot chocolate and honestly was not impressed. Was very sickly and did not taste like lint at all. No presentation thought about as the cream was slapped on top . The servers were unhappy and did not look very approachable. One was texting and the the other very crabby. Will not be back.

Got there 30 mins before closing but was very surprised to see most of the food has already been started to be packed away for the end of the day surely it should have been 9pm as that was the closing time on the door. But on saying this I had the new gingerbread latte mmm amazing.

A lovely experience here today. Lovely cofees and hot chocolate. Muffins and cakes all round. Staff friendly and helpful.

been in here a few times great variety of snacks and drinks the staff a friendly good to sit and read a paper with a nice hot chocolate and no feel your getting rushed . Definitely a place I would recommend to anyone and ill Continue to keep coming in here in the future

Not your average Costa. Quite a busy place for the local coffee drinkers who would normally sit outside. Needs a bit of a clean. Lots of staff one but only one seemed to know what to do.

Best latte in Kilmarnock and a chocolate & raspberry muffin to accompany . Great staff and always clean n tidy

I had brunch in here on several occasion whilst staying in Kilmarnock - no complaints from me, I found service to be very quick and prices reasonable. I had various toasted sandwiches, and they were always of a good quality. Probably the best coffee shop...

A big "thank you" to Claire at Costa Kilmarnock for the raffle donation for our neice's ice hockey club fundraiser! Much appreciated!

Feel totally at ease visiting alone. Staff are friendly and welcoming. Great coffee. Can be really busy so be prepared to wait at peak times.

In Central Location within Kilmarnock. Service very slow and get's congested in check out area. Apart from that nothing fancy but what you would expect. Has to be better organized and service has to be way quicker. Overall would rate 6/10 mainly due to the...

Been here a couple of times, coffee is good though a little expensive. Nice for a treat though. Recommend the lemon cake as it's amazing. Have gone here just for a slice of this cake!

Cappuccino, toasties and cakes all usually quite nice. However, it is quite a small outlet and tables frequently lie un-cleared and when I was in last week the floor was littered with food debris and paper (admittedly some customers appear to have the manners and...

I found this venue to be very convenient for the town. Staff are friendly but don't expect great service if it's busy. You tend to get coffee which is not very hot - though some people might prefer that- and unlike Starbucks they don't seem...

Rudest most impolite manager I've ever came across in my life. Never in my life have I let a barista upset me so much and felt so annoyed about it to the point where I have to complain. First time in my life where I've...

This is one of a number of coffee shops / cafe's in the town. Chose to go here purely due to familiarity. Its good, always busy and the staff are friendly as you would expect.

Always had good service and their coffee is the best. Excellent toasties and fruit scones. Thank you.

Popped in here one lunchtime when my aunt came to visit. Very busy. Typical Costa for price and choice of food, but the staff could have been a bit friendlier. We were only a number to them and were quickly ignored. We also had to...

Personally I prefer Starbucks. No offense, Costa. BUT I drink decaf tea and Starbucks hasn't caught up yet so my only option is Costa. Shop has a great central location. Good seating area that's not too cramped. Staff were very friendly. Toilet was clean. Seating...

Comfortable coffee bar,a bit pricey but well worth it for quality, good clean toilet facilities including disabled.

Sits in town centre and has a small table section out front for smokers. My wife and I call in here now and then and depending on what day and what time of day you call depends on how quick your can be served. I...

Very pram-unfriendly, you couldn't even get the front door open with one hand and the staff are surely not going to help you. Coffee fine but anything would be after that battle. Not worth my money.

I first called there when I was changing buses at Kilmarnock Bus Station and found the bus station/Burns Mall toilets are not open for travellers outside ordinary shopping hours. Costa Coffee, just across the road, was open so I got a snack and a pee...

Just love love LOVE Costa coffee and of! Tho the cakes are a tad pricey. The staff in Kilmarnock shop are very friendly.

nice, relaxed atmosphere, staff are always pleasant, willing to help in any way. Nice town centre location, good to drop in for quick cuppa with friends.

Thought I would give costa another try as they have a new blend of coffee on offer at the moment however just as harsh and bitter as the previous one so will be giving it a miss in future. My partner thought it was slightly...

I used to go in quite a bit, 3 times a week, but the coffee is not what Costa coffee used to be. For the price it should be great. The profit in coffee is 5 star, so reinvest in training and sort this out....

I am someone who has one vice in life - - I like to drink coffee wherever I go. I therefore would like to think that through this passion I know my coffee vendors both the good and the bad. I also have to admit...

Stopped here for a latte after realising my train was not for a while and with only two customers in front I expected to be served a lot quicker. Seemed to have no urgency, but staff were friendly and the coffee was really nice as...

Worst coffee in the town. Cheek to call the staff baristas??? Don't know on what planet. Full of single mums with all their kids shouting at them for not behaving while they are havin some of the sludge they call coffee. Would not recommend this...

Just love the atmosphere, the smell of the coffee, the service you get you just feel so relaxed..love it x

Well placed near the town centre and the Twa Dogs statues - Robert Burns is big in Kilmarnock. The outside seating area has a canopy which makes it much more useable and the interior has the typical 'Coast' feel and smell about it. The staff...

Popped in here last week when in Kilmarnock town centre. The market was on at the time, but the location was not too busy and so I was served quickly. I ordered a caramel latte and this was superb as always. It is a really...

A very busy Costa's branch. Friendly staff. The granary toast is a must. Flavoursome cappuccino. Selection of daily newspapers to read while enjoying your beverage.

Visit this lovely shop for a good cup coffee or a chilled juice. Hot rolls, toast,scones or a large piece of various cakes on offer. My favourite skinny latte is a good start to the day where I can sit outside and watch the world...

friendly staff first rate baristas place always clean and tidy just what I expect from costa.The staff here justb make the visit wothwhile

I think the staff in here are lovely and the service is quick. The only downfall sadly is the coffee. I love a good latte but in here the milk is always over done and the milk tastes burnt. All the food is very tasty...

Went in for an overpriced cup of coffee and wasnt dissapointed!. Usual high cost but with the drearest folk in Ayrshire serving it.

A well sited and popular venue for coffee and a chat. The outside seating tends to be smokers. The Twa Dogs are brass Robert Burns related statues that add a certain something to the area. Service is quick and efficient - just make sure that...

I have been in quite a few times over the last year and I find the service inefficient- not like Costa places in Glasgow or Edinburgh. Perhaps the coffee making equipment is defective? The staff dont know how to work it? It all seems to...