Costa Coffee in Bath and North East Somerset

Today I was at this place with my family and I had horrible service with many errors in my order, without mention the service that was the worst I've ever had. The employees' attitude were the worst possible without any respect for their customer. I'm particularly talking about this branch because normally Costa cafe is very good for me.

Based on my opinion, Costa Coffee receives high praise for their high-quality coffee, variety of beverages, and friendly service. Their menu offers a wide range of coffee drinks, including classic favorites like cappuccinos and lattes, as well as unique and seasonal options to satisfy any coffee lover's taste buds. Additionally, many customers appreciate the warm and inviting atmosphere at Costa Coffee, which provides a comfortable and welcoming environment to relax, work, or catch up with friends. Overall, if you are looking for a great coffee shop experience, Costa Coffee is definitely worth checking out!

Standard Costa food and drink. Great group of staff who were kind and helpful when I visited. They have a customer toilet downstairs/lift which was helpful. It is located in a large atrium space so it felt more safe than a smaller cafe and somewhere safer to sit and shelter until the rain stopped and I could go to outdoor places.

The Costa branch is wonderful, and the employees there are wonderful, friendly, and extremely respectful. The branch is inside a complex that includes a cinema, Nando's and a bar.

My Husband and I had a Coffee and Toilet break stop here, which was lovely. The staff were very helpful.

Came here at 13:00 (16th August). First time at this Costa. The customer service from the guy on till was FANTASTIC. Friendly, welcoming, helpful, smiley, genuinely great at his job and brilliant with customers 👏👏

Lovely staff, environment and coffee ☕️ Highly recommended!

Nice friendly costa coffee shop

Good Costa. Friendly polite staff. Always take out for me, so can't comment on the location. One of the many coffees I had there didn't taste right, I mentioned it about 3 days later they said they might of burnt the beans and gave me two free coffees (they didn't know me as a regular by the way)... Can't ask for more.

Costa Coffee - a franchise, presumably, and all round the country. This one is located in the lobby of the Kingsmead Leisure complex - Odeon Cinema, TGI Fridays, Wetherspoons (occupied by a handful of elderly gentlemen drinking their breakfast) and coming soon, a Haojie Oriental Buffet, whatever that may be. (I was intrigued by the Haojie, so I googled it - apparently it has been "opening soon" since March 2017!) Costa was fine - same as it always is in my experience. Coffee is served in paper cups as for takeaway, even if you plan to sit in the lobby. It's a decent espresso. I have the place to myself at 0830 - more staff than me!

I can’t believe how dirty the place was, it really was filthy. The tray we were served our drinks on was disgusting and the spoons were dirty. Can’t believe they cant keep an outlet that is so small clean. Let another coffee retailer have it there are too many Costa’s everywhere anyway!

Terrible service! Could tell they had put my order through wrong. So rather than sort it they just ignored me waiting and served about 5 people in the queue after me! Said I wanted a refund as was going to be late for the film. Didn't offer me anything as an apology. Never again!

Stale panini. Mocha with lumps of undissolved chocolate powder. Will not return.

Excellent staff who remain polite and efficient even under pressure

Amazing customer service. I had the best evening coffee. I wanted to say thank you to Angeliki. Highly satisfied. 😊

Small but friendly,nice outside seating area,

I had a lovely time today in this costa coffee after a day out in the lovely city of Bath. Coffee was great and the stuff was exquisitely friendly and welcoming. In particular I was welcomed by the Italian manager that was also incredibly helpful when I asked for advice on what to do and where to go in the city.

I was served by Luciano today and I was again dissapointed with his service. Unlike the other Barista's Luciano has a terrible attitude and I have seen him on several occasions berate other members of staff in the customer eyeline, aggressively flirt with individuals and raise his voice to both customers and staff. My experience with your Coffee Shop would be five stars if not for this atrocious individuals actions.

Amazing coffee by Will, definitely recomend. Very clean, nice sitting area. Friendly staff. Great customer service.

Great place to relax and to have your coffee. Really convenient location.

The tray was dirty, milk jug wasn't washed out marks inside. Coffee was ok.

Located inside the complex with lots of space and chairs in this location. A good place to have a coffee before cinema or a meal. However, as there is a gym with swimming pool below, sometimes it could get a bit humid in the complex.