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3.4

Based on 207 opinions finded in 2 websites

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Nº 142 in 173 in Ballymena

Nº 19 of 22 Other cuisines in Ballymena

CUSTOMERS TALK ABOUT DISHES WITH..coffee

comment_iconOpinions

Excellent service friendly staff food was great

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Peter Thompson . 2024-10-16

MORE AT Google

Good enough coffee food and service but the toilets are bouncing .

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JAYMORE 90s . 2024-08-24

MORE AT Google

Furniture is a bit tired table wasn't cleaned.

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Kenneth McBride . 2024-08-15

MORE AT Google

It's a lovely place to go for a snack and a bun and the price is not expensive.

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Lorraine Andrews . 2024-05-12

MORE AT Google

Management obviously do not give a toss about Costa reputation as this is one of many reviews on how dirty the place is even first thing in the morning. The coffee was fine however the chairs were worn and dirty and floor stinking. See my photos below.

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James C . 2024-04-23

MORE AT TripAdvisor

Service is terrible. I have been waited 20 min for a hot milkshake for my daughter. Meantime my coffe was getting cold

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Mari Cucu . 2024-01-13

MORE AT Google

My girlfriend and I visited here recently and wanted to treat ourselves to a seasonal drink (Gingerbread Latte) and a hot cinnamon roll. The drinks were made pretty quickly, although the staff making them were rowdy and were sharp with one another, which did not put a professional vibe out there to their line of customers waiting at the counter. When our drinks etc were put in front of me, I noticed straight away that the two spoons provided were both dirty and weren't washed properly prior. I told the counter staff this immediately and they just replaced them and never even apologized about this (this being an unfortunate theme of cafés at the moment I notice). The coffees themselves were nice but way too sweet and the core flavour was lost as a result, the cinnamon roll however was delicious although was not hot, but just about warm. Some customer training for employees and a basic cleanliness regime would be beneficial here.

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Peter Wilson . 2023-12-20

MORE AT Google

Disappointed with Pricing Inconsistency. I recently visited Costa Coffee and purchased a bag of their signature blend coffee, expecting to pay the price displayed on the shelf, which was £3.95. However, when I reached the till after waiting in line, I was shocked to be charged £6.00 instead. Upon raising the issue with the cashier and showing her the shelf price, she claimed that the shelf was intended for a different product and they couldn't display the price for the coffee I purchased due to space constraints. As a consumer, I believe that the price displayed should be honored, as per trading standards laws. It was frustrating to encounter this inconsistency, especially when I tried to explain the situation and request to be charged the correct amount. Unfortunately, the cashier insisted on the higher price despite the clear discrepancy. I feel let down by Costa Coffee in this regard, as it seems that their highly trained staff should be aware of and adhere to trading standards regulations. It's disheartening to see such a lack of transparency and customer-centric approach in a reputable establishment like Costa. Overall, I left Costa Coffee feeling disappointed with the pricing inconsistency and the response I received. I hope that Costa can address this issue to ensure a fair and consistent pricing experience for all customers. * Costa coffee at Iceland for almost half the price, and better service. (£3.50)

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JP Ferreira . 2023-11-18

MORE AT Google

Really cannot put into words how great my experience was here I took my gf on our first date to the coffee shop situated in connswater in east Belfast, I didn't think it was possible to live up to such an amazing experience until I took a trip to Ballymena and visited the tower centre. I walked in and saw what a can only describe as one of the nicest coffee shops I have ever seen Costa Coffee ❤️ I took my girl by the hand and walked into the shop and can only describe the greating as magical. The staff sat me and my gf to be down and provided us with the most mouthwatering latte ( it's like they knew it was true love before we did) The latte was served in a heated cup and it was warm, I like warm more than cold. Over all the experience was amazing and I would recommend this to anyone for a second date Costa doesnt only warm cups it warms hearts thank you for being the best chapter of my current love story

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Dean C . 2023-11-17

MORE AT TripAdvisor

Expensive.. 17 quid for 2 soggy toasties and coffee...never again....AVOID!

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Glynis Morrow . 2023-11-14

MORE AT Google

Bit better than last visit about 1 year ago. Not all biscuits, buns,slices are covered but at least this time no flies on them. OK for a quick coffee

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Peter Carson . 2023-10-17

MORE AT Google

I didn't have food, so I can't comment. Went at a quiet time.

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Norman Armstrong . 2023-09-10

MORE AT Google

Didn't get food, so I can't review it.

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Norman Armstrong . 2023-09-08

MORE AT Google

Love this Costa staff are friendly good service the only thing is as Costa is Costa all over the UK you should ok to use the app for your rewards but other than that it's an excellent Costa 👍

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John Young . 2023-08-03

MORE AT Google

Called in for a drink while shopping and went for the blueberry bubble milkshake. Absolutely unreal. Dangerous because one just isn't enough 🤣🤣🤣

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Barnald . 2023-08-01

MORE AT Google

Love this cafe, coffee always amazing, food is delicious and cannot say enough nice things about the employees. They are all so friendly, knowledgeable about their products and always greet you with a smile.

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Elle Conney . 2023-07-27

MORE AT Google

Was going to order until I saw the uncovered baked goods had flies landing on them - nope

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Charlene Mccaughran . 2023-07-11

MORE AT Google

Love Costa coffee prefer over starbucks even buy there coffee for the house

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Zoe Gilmore . 2023-06-26

MORE AT Google

Excellent service and coffee perfect before a stupidoclockflightinthemorning

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Deirdre Mulvenna . 2023-06-21

MORE AT Google

As always, a great cup of coffee

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Brian tugs . 2023-06-02

MORE AT Google

Food ok but restaurant very grubby and floor filthy. My friend had to put napkins on her seat.

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Dawn Roberts . 2023-05-28

MORE AT Google

Absolutely fantastic service, smiles galore.

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William Ogilvie . 2023-05-13

MORE AT Google

Great service and very tasty coffee.

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Genevieve McElwee . 2023-04-12

MORE AT Google

Not a fan of the coffee , pleasant service , OK location, it serves a purpose

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chef inavan1 . 2023-03-22

MORE AT Google

Staff very kind and respectfull to their clients! Would reccomend this place!

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Daniel Berevoianu . 2023-02-24

MORE AT Google

Always call here when in Ballymena. Great for coffee snack and rest. Friendly staff.

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James Atkins . 2023-02-13

MORE AT Google

Quiet.peaceful leisurely cappuccino with mince pies cream not accompanying.boo hoo. Quite dark on premises.

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Robert Simpson . 2023-01-06

MORE AT Google

Costa is a very popular cafe to visit it has a wonderful variety of pastries and sandwiches etc it is convenient for an after shopping relax time out and the staff are very friendly welcoming and efficient

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Paddy Kavanagh . 2023-01-03

MORE AT Google

Would b better if they filled the coffee cups to the top. When you pay for a large and the cup isn't full 😮‍💨😮‍💨

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billy cairns . 2022-12-27

MORE AT Google

Clean. Tidy tasty coffee but no cream with warmed mince pie

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Robert Simpson . 2022-12-25

MORE AT Google

The Toblerone Hot Chocolate was wondering. The place was very busy and somewhat messy. But it is Christmas 🎄

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Jean Robert Hunter Deuling . 2022-12-17

MORE AT Google

We had Toblerone Hot Chocolate 🍫. Was really really good but service was slow and was very crowded.

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Jean-Robert Hunter Deuling . 2022-12-16

MORE AT Google

Love costa. Great coffee choice and great selection of desserts. Good service.

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Kelvin m . 2022-12-15

MORE AT Google

Food and drinks are pricey. No atmosphere especially since around christmas time. Ordered 2 gingerbread and cream lattes, service poor drinks looked nothing like advertisement. They ran out of cream made the lattes without cream and didnt say anything til we complained and even then they didnt even apologize. Contacted costa emailed and they didnt even offer good will gesture. Also toilet facilities closed over 1 hour before store closing not convenient when you have kids with you.

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Sarah Thomas . 2022-11-25

MORE AT Google

Didnt give 5 stars because the customer service could have been better but the premises were clean, the coffee was nice and my traybake tasted amazing

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meesa magill . 2022-11-10

MORE AT Google

Lovely place to sit, relax and have a quality cuppa.

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Ruth Bennett . 2022-10-27

MORE AT Google

Coffee was lovely. Chicken and ham toastie was just ok.

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Jacqueline Mulholland . 2022-10-07

MORE AT Google

Lovely friendly and friendly service and excellent customer service

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Sabrina Surgenor . 2022-10-06

MORE AT Google

Very disappointed at my visit. Absolutely nothing in the the cabinet other than one revolting egg sandwich to have with a cup of tea. No white sugar for the tea either.

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Victoria Mcdonald . 2022-09-19

MORE AT Google

Always a good coffee and good service

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Alison Parkinson . 2022-08-07

MORE AT Google

Nice coffee but little expensive.

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Jim Wallace . 2022-07-19

MORE AT Google

Nice and clean, good space especially for buggies/ highchairs.

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Alice Lennox . 2022-06-03

MORE AT Google

As usual...Good coffee. I always love my Lemon Muffin.

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Titilope Agboola . 2022-05-20

MORE AT Google

Took my daughter & her friend here 4 hot chocolate, smoothie & latte. Was enjoyed by all. Quick service & pleasant staff.

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Barbara McKendry . 2022-05-19

MORE AT Google

Best coffee shop in town. Their skinny latte is to die for 🍵👍

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Angie Steele . 2022-05-10

MORE AT Google

Nice food, friendly and helpful staff. One worker saw me with my hands full and offered to carry down my tray if I got a table. Very pleased with service.

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Renipede . 2022-02-17

MORE AT Google

Coffee was good, as always, and the comfortable seating was very much appreciated after a couple of hours of shopping.

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Isobel - Cunning Financial Solutions . 2021-12-31

MORE AT Google

Toasties was delicious, latte was a bit lukewarm

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Carries Shoes . 2021-11-13

MORE AT Google

What can I say!! What an amazing experience I had here with my 9 children and nephew Hamlet. Firstly I would like to thank the manager and supervisor for being so understanding of my rowdy family and taking an interest in learning about all of them.. I even offered them free labor LOL!! Coffee was fantastic and we'll needed after running about after these eejits all day long lol Prompt service considering I ordered 11 drinks and 11 traybakes and served all with love and a smile. Hamlet is lactose intolerant and gluten free and they even met his needs too, poetic it was indeed! Needless to say I will be back and hope to be greeted by the same staff members if I'm lucky enough haha they were so beautiful. 20 stars xxxxx

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John T . 2021-10-18

MORE AT TripAdvisor

Absolutely filthy lazy staff all stand behind counter and no cleaning up you could stick to tables if not careful

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Stephen Kelly . 2021-06-01

MORE AT Google

I have used this particular coffee shop a few times now due to the fact that there are very few coffee shops open in town. Had a coffee and a large tea on Sat afternoon 16th Jan and was very impressed by the service of the young chap on duty. Took a time for my wife to choose her tray bake and this was not bother. Had both nealy placed in seperate paper bags. The young girl made our drinks with my wife being quite specific on what she wanted and this was promptly attended to. Was offered a carrying tray for the drinks and I noted that the young girl was very Covid aware as to how the tops were placed/put on the drinks. A very good experience - congratulations for a job well done. The tray bakes were excellent too I might add.

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Douglas H . 2021-01-16

MORE AT TripAdvisor

Warm and welcoming.. Plus make a mean hot chocolate

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Bernadine Lxxx . 2020-12-24

MORE AT Google

Had a lovely time... Meeting old friend's from back in the day

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Colin J Grayson (The COLSTER) . 2020-12-20

MORE AT Google

Excellent service. Great customer service. Staff are very helpful. Reasonable prices.

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Willie Moore . 2020-12-11

MORE AT Google

Staff helpful and friendly Covet safe as can be.

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David Mccreight . 2020-12-11

MORE AT Google

Very good the workers are friendly

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Thomas Kirk . 2020-12-07

MORE AT Google

Great staff and coffee would recommend

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Dave C . 2020-10-21

MORE AT Google

Very unimpressed with the member of staff that served me more manners needed wont be back

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Stephen Vint . 2020-10-13

MORE AT Google

Well set up with plenty of space between tables.

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jim dearie . 2020-09-18

MORE AT Google

Good friendly staff food is good

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Sam McKay . 2020-09-10

MORE AT Google

Very nice coffee and friendly staff

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Henry Donnelly . 2020-07-22

MORE AT Google

Always nip in for a coffee when in town staff friendly and helpful

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Sylvia Allen . 2020-03-10

MORE AT Google

GREAT music and happy staff. Spacious and well lit.

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Jennifer Baker . 2020-03-02

MORE AT Google

Lovely atmosphere and great coffee. Good for a quick sit down with friends.

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AhhHhH . 2020-02-24

MORE AT Google

my husband ordered coffee and ginger biscuits. the thin male server who wore glasses made my husband feel like a second class citizen!!!! he practically threw the tray at him. it was absolutely disgusting the way my husband was treated by this member of staff. the only reason i gave 1 star was for the coffee which was adequate. definitely NOT the service. if i could i would give a rating of MINUS 50. that is how strongly i feel. the young male who served us should be severely reprimanded and taught manners. the person in charge of this place should be sacked...either that or ordered to give their staff a course on good manners. the shutters were pulled down at the end where the till is before 5.30p.m. i went to the rest room before we left and the toilet was rotten....i smelt it before i even went in. what kind of signal does that give to anyone?? whoever owns this place----get your act together!!

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ednascott55 . 2020-02-09

MORE AT TripAdvisor

Dark,dreary and not overly clean, flies on traybakes and cake. The fella serving us was lovely, but unfortunately cant see us returning.

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dromona . 2020-02-02

MORE AT TripAdvisor

Good choice of coffee some nice wee treats good for a break when shopping.

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Joe Barr . 2020-01-19

MORE AT Google

The staff do not like it here if you like adding your own milk ten out of ten for eye rolling and a tut added.

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929boo . 2020-01-10

MORE AT TripAdvisor

Called in mid morning with a friend for cuppa. Ordered a scone which I asked to be heated. Cutting through the scone it was very tough and certainly wasn't fresh, so disappointing as I couldn't eat it. The coffee shop itself was so cold and the fact that the wide cups aren't warmed, my tea was cold before I had half of the cup drunk. Costa need to up their game as there's plenty of other place to get fresh food and hot beverages.

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StarArt17 . 2019-12-20

MORE AT TripAdvisor

very busy coming up to Christmas

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Edward Mcalpine . 2019-12-11

MORE AT Google

Can't beat a coffee shop that remembers your usual! Staff are always super friendly too.

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Kara McGhee . 2019-11-27

MORE AT Google

Went in today for coffee and traybake but ended up only coffee as witnessed 2 flies (not tiny flies but normal size flies) crawling over all the uncovered buns/tray bakes. Glad I seen it as easily could have come along when flies had moved on and wouldn’t have known. Informed staff but nothing seemed to have happened. Then while having coffee at table fly was flying around - same fly/different fly? I’ve no idea but I did leave wondering why a coffee shop in Oct has flies and not just one? Really off putting and yet rest of coffee shop nice with lovely coffee and nice seating area.

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angeltobe . 2019-10-19

MORE AT TripAdvisor

Visit here quite a lot and love the coffee. The staff are friendly. My only complaint is that the service sometimes can be a bit on the slow side.

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WLOCRBR . 2019-07-08

MORE AT TripAdvisor

Out with a friend thinking we would go for a warm drink and a sit down. Customer service was standard to begin with. Served by a young girl with brown hair in a ponytail who was making our white HOT chocolates which appeared to be cold by the time we had sat at the table - disgrace. Presentation was awful and I would be utterly embarrassed to serve that to anyone. Also, whilst visiting the toilet it did not appear that they had looked at it at all throughout the day. Floor was soaking I’m lucky I didn’t fall and there were dirty tissues in the sink that I was expected to wash my hands in. Overall a very disappointing experience and I will never be back in a Costa coffee shop again if that is the standard of work they will accept.

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Leah E . 2019-03-27

MORE AT TripAdvisor

This is meant to be a white hot chocolate... which is cold. Tastes like water it’s so bland absolutely awful for £3:40!!

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Lhm223 . 2019-03-27

MORE AT TripAdvisor

Called in on Saturday and ordered coffee and tea. Asked for sugar. Sorry we don't have any white sugar was the answer!!!None delivered. Couldn't believe it. Why not buy a bag of sugar I thought. Also the food stocks were poor. Last time I will use that outlet.

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lilylu1961 . 2018-11-07

MORE AT TripAdvisor

I was in tonight had a lovely cup of tea and piece of banana loaf. Nice peaceful atmosphere, a change from too bright and noisey music!! Staff were helpful and cheery too 😊

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emma w . 2018-08-09

MORE AT TripAdvisor

Went in for a wee rest with my mum! Not impressed! The place is so dark, dreary and just lacks ANY atmosphere! Plus the counter is SO far away from the entrance! Tray we got our coffee on was boggin with sticky stains and wet! Napkins were soaked! I was given a saucer with my cup as they didn't have any clean ones!! Horrible visit!! Gettin the lowest rating available... a zero option should be there!!!

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lou32xx . 2018-07-30

MORE AT TripAdvisor

i love costa and try never to go anywhere else on my travels. this one is unlike any other i have ever been in throughout the uk. dark, grubby, dirty, uninterested staff. variety of food out of date . dishwater out of the sink would have been better and probably warmer. staff just want to chat with each other and play on their phones instead of keeping the tables cleared. the only way i would visit here again is if it was the last liquid available on earth

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david g . 2018-07-30

MORE AT TripAdvisor

Called today and was so disappointed.

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Betty R . 2018-06-20

MORE AT TripAdvisor

Decent coffees and snacks but the music would deafen you. How is anyone meant to chat over coffee whilst in this " disco". Turn it down or I'll never be back !

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Zeb Elder . 2018-06-14

MORE AT Google

Coffee break with friend. Long slow queue, staff slow and inefficient. Variety of eats not great, all look as if they have sat for days. Beautiful space with huge potential but needs better menu and improved staff training.

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cathy606 . 2018-06-02

MORE AT TripAdvisor

1st time in this coffee shop far better than the service we received at another 1 at the cinema in Ballymena was nice to get a proper hot chocolate

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Zara Dempsey . 2018-05-08

MORE AT Google

Music was too loud and intrusive. Who wants it, would there be an outcry from customers if it were turned down or even off? I doubt it.

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KeithWalton . 2018-04-30

MORE AT TripAdvisor

Poor management poor attitude Other customers allowed to queue jump and get away with it Trays and tables a mess Even the tray with sugars in it was a mess and not worked as I had to ask for sugar

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nickiNorthernIreland . 2018-04-12

MORE AT TripAdvisor

This was out first visit to Tower Centre Costa but will be in no hurry to go back. The sloppy barista wiping her nose on back of her hand, less than interested service, fingers in cups before making coffee and dirty tables isn’t a good start.

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Hector7777 . 2018-03-16

MORE AT TripAdvisor

had coffee today In Costa, tower Center, Ballymena. It wasn't very busy but the staff were very slow in making the coffee. I looked for a clean table but none available. Dirty dishes sitting around and still like that when I left.

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bea822 . 2018-01-22

MORE AT TripAdvisor

Very disappointed with costa. Staff more interested in chatting than working. Trays still sitting on tables with dirty dishes on them. My cup was dirty!! Will be a long time before I'm back.

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sallieD7573AM . 2018-01-10

MORE AT TripAdvisor

Better than average Costa and certainly better than its sister outlet located near the cinema. Staff pleasant and polite and obviously better trained.

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timeagain . 2017-07-03

MORE AT TripAdvisor

Great tasting coffee. Been here a few times now and have enjoyed sitting chilling though I have been in nicer Costa cafes. Staff were pleasant and I received fast service.

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MaryAeJ . 2017-06-25

MORE AT TripAdvisor

Costa has the best Peppermint Tea, friendly, helpful staff, great food and is always clean and tidy.

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David Morrow . 2017-06-03

MORE AT Google

Large spacious cafe, generous portions of coffee but music can be a little too loud if you want a bit of peace and quiet.

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LappyTappy . 2017-04-19

MORE AT TripAdvisor

I went to Costa Coffee in the Tower Centre on Wednesday 5th April. I ordered a decaf Hazelnut cappuccino and a croissant....each and every server that I encountered was equally professional, efficient and friendly. I was most thankful to the only girl that was on the staff that day as seeing that I was pregnant did not hesitate in offering to carry my try down to my table for me... being tired and uncomfortable I really appreciated this. The place was clean and tidy and all the staff seemed to do a good job clearing up tables promptly as it was quite busy. Will definitely be back, the coffee was perfect also!!

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A_Open_mind . 2017-04-11

MORE AT TripAdvisor

Met old work friend for coffee, busy cafe. Staff fast and efficient. Had a great sandwich and lemon tartlet. Sat for a long time chatting, very relaxed. Easy parking.

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cathy606 . 2017-03-11

MORE AT TripAdvisor

Recently visited this establishment for coffee. Staff were more interested in talking to each other than serving customers. The guy had trouble finding a clean teaspoon. When he did find two he lifted them by the bowl end not the handle. Disappointing

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415angelac . 2017-01-20

MORE AT TripAdvisor

This is the new branch of Costa in Ballymena. While it looks like a majority of the Costa shops out there. This one isn't as good, service is poor and the seating isn't very good. Tables were clean enough. Service sadly isn't the quickest.

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Ultimatedaytrips . 2016-12-21

MORE AT TripAdvisor

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