Costa Coffee in Ballymena

Good enough coffee food and service but the toilets are bouncing .

Furniture is a bit tired table wasn't cleaned.

It's a lovely place to go for a snack and a bun and the price is not expensive.

Management obviously do not give a toss about Costa reputation as this is one of many reviews on how dirty the place is even first thing in the morning. The coffee was fine however the chairs were worn and dirty and floor stinking. See my photos below.

Service is terrible. I have been waited 20 min for a hot milkshake for my daughter. Meantime my coffe was getting cold

My girlfriend and I visited here recently and wanted to treat ourselves to a seasonal drink (Gingerbread Latte) and a hot cinnamon roll. The drinks were made pretty quickly, although the staff making them were rowdy and were sharp with one another, which did not put a professional vibe out there to their line of customers waiting at the counter. When our drinks etc were put in front of me, I noticed straight away that the two spoons provided were both dirty and weren't washed properly prior. I told the counter staff this immediately and they just replaced them and never even apologized about this (this being an unfortunate theme of cafés at the moment I notice). The coffees themselves were nice but way too sweet and the core flavour was lost as a result, the cinnamon roll however was delicious although was not hot, but just about warm. Some customer training for employees and a basic cleanliness regime would be beneficial here.

Disappointed with Pricing Inconsistency. I recently visited Costa Coffee and purchased a bag of their signature blend coffee, expecting to pay the price displayed on the shelf, which was £3.95. However, when I reached the till after waiting in line, I was shocked to be charged £6.00 instead. Upon raising the issue with the cashier and showing her the shelf price, she claimed that the shelf was intended for a different product and they couldn't display the price for the coffee I purchased due to space constraints. As a consumer, I believe that the price displayed should be honored, as per trading standards laws. It was frustrating to encounter this inconsistency, especially when I tried to explain the situation and request to be charged the correct amount. Unfortunately, the cashier insisted on the higher price despite the clear discrepancy. I feel let down by Costa Coffee in this regard, as it seems that their highly trained staff should be aware of and adhere to trading standards regulations. It's disheartening to see such a lack of transparency and customer-centric approach in a reputable establishment like Costa. Overall, I left Costa Coffee feeling disappointed with the pricing inconsistency and the response I received. I hope that Costa can address this issue to ensure a fair and consistent pricing experience for all customers. * Costa coffee at Iceland for almost half the price, and better service. (£3.50)

Really cannot put into words how great my experience was here I took my gf on our first date to the coffee shop situated in connswater in east Belfast, I didn't think it was possible to live up to such an amazing experience until I took a trip to Ballymena and visited the tower centre. I walked in and saw what a can only describe as one of the nicest coffee shops I have ever seen Costa Coffee ❤️ I took my girl by the hand and walked into the shop and can only describe the greating as magical. The staff sat me and my gf to be down and provided us with the most mouthwatering latte ( it's like they knew it was true love before we did) The latte was served in a heated cup and it was warm, I like warm more than cold. Over all the experience was amazing and I would recommend this to anyone for a second date Costa doesnt only warm cups it warms hearts thank you for being the best chapter of my current love story

Expensive.. 17 quid for 2 soggy toasties and coffee...never again....AVOID!

Bit better than last visit about 1 year ago. Not all biscuits, buns,slices are covered but at least this time no flies on them. OK for a quick coffee

I didn't have food, so I can't comment. Went at a quiet time.

Didn't get food, so I can't review it.

Love this Costa staff are friendly good service the only thing is as Costa is Costa all over the UK you should ok to use the app for your rewards but other than that it's an excellent Costa 👍

Called in for a drink while shopping and went for the blueberry bubble milkshake. Absolutely unreal. Dangerous because one just isn't enough 🤣🤣🤣

Love this cafe, coffee always amazing, food is delicious and cannot say enough nice things about the employees. They are all so friendly, knowledgeable about their products and always greet you with a smile.

Was going to order until I saw the uncovered baked goods had flies landing on them - nope

Love Costa coffee prefer over starbucks even buy there coffee for the house

Excellent service and coffee perfect before a stupidoclockflightinthemorning

As always, a great cup of coffee

Food ok but restaurant very grubby and floor filthy. My friend had to put napkins on her seat.

Absolutely fantastic service, smiles galore.

Great service and very tasty coffee.

Not a fan of the coffee , pleasant service , OK location, it serves a purpose

Staff very kind and respectfull to their clients! Would reccomend this place!

Always call here when in Ballymena. Great for coffee snack and rest. Friendly staff.

Quiet.peaceful leisurely cappuccino with mince pies cream not accompanying.boo hoo. Quite dark on premises.

Costa is a very popular cafe to visit it has a wonderful variety of pastries and sandwiches etc it is convenient for an after shopping relax time out and the staff are very friendly welcoming and efficient

Would b better if they filled the coffee cups to the top. When you pay for a large and the cup isn't full 😮‍💨😮‍💨

Clean. Tidy tasty coffee but no cream with warmed mince pie

The Toblerone Hot Chocolate was wondering. The place was very busy and somewhat messy. But it is Christmas 🎄

We had Toblerone Hot Chocolate 🍫. Was really really good but service was slow and was very crowded.

Love costa. Great coffee choice and great selection of desserts. Good service.

Food and drinks are pricey. No atmosphere especially since around christmas time. Ordered 2 gingerbread and cream lattes, service poor drinks looked nothing like advertisement. They ran out of cream made the lattes without cream and didnt say anything til we complained and even then they didnt even apologize. Contacted costa emailed and they didnt even offer good will gesture. Also toilet facilities closed over 1 hour before store closing not convenient when you have kids with you.

Didnt give 5 stars because the customer service could have been better but the premises were clean, the coffee was nice and my traybake tasted amazing

Lovely place to sit, relax and have a quality cuppa.

Coffee was lovely. Chicken and ham toastie was just ok.

Lovely friendly and friendly service and excellent customer service

Very disappointed at my visit. Absolutely nothing in the the cabinet other than one revolting egg sandwich to have with a cup of tea. No white sugar for the tea either.

Always a good coffee and good service

Nice coffee but little expensive.

Nice and clean, good space especially for buggies/ highchairs.

As usual...Good coffee. I always love my Lemon Muffin.

Took my daughter & her friend here 4 hot chocolate, smoothie & latte. Was enjoyed by all. Quick service & pleasant staff.

Best coffee shop in town. Their skinny latte is to die for 🍵👍

Nice food, friendly and helpful staff. One worker saw me with my hands full and offered to carry down my tray if I got a table. Very pleased with service.

Coffee was good, as always, and the comfortable seating was very much appreciated after a couple of hours of shopping.

Toasties was delicious, latte was a bit lukewarm

What can I say!! What an amazing experience I had here with my 9 children and nephew Hamlet. Firstly I would like to thank the manager and supervisor for being so understanding of my rowdy family and taking an interest in learning about all of them.. I even offered them free labor LOL!! Coffee was fantastic and we'll needed after running about after these eejits all day long lol Prompt service considering I ordered 11 drinks and 11 traybakes and served all with love and a smile. Hamlet is lactose intolerant and gluten free and they even met his needs too, poetic it was indeed! Needless to say I will be back and hope to be greeted by the same staff members if I'm lucky enough haha they were so beautiful. 20 stars xxxxx

Absolutely filthy lazy staff all stand behind counter and no cleaning up you could stick to tables if not careful

I have used this particular coffee shop a few times now due to the fact that there are very few coffee shops open in town. Had a coffee and a large tea on Sat afternoon 16th Jan and was very impressed by the service of the young chap on duty. Took a time for my wife to choose her tray bake and this was not bother. Had both nealy placed in seperate paper bags. The young girl made our drinks with my wife being quite specific on what she wanted and this was promptly attended to. Was offered a carrying tray for the drinks and I noted that the young girl was very Covid aware as to how the tops were placed/put on the drinks. A very good experience - congratulations for a job well done. The tray bakes were excellent too I might add.

Warm and welcoming.. Plus make a mean hot chocolate

Had a lovely time... Meeting old friend's from back in the day

Excellent service. Great customer service. Staff are very helpful. Reasonable prices.

Staff helpful and friendly Covet safe as can be.

Very good the workers are friendly

Great staff and coffee would recommend

Very unimpressed with the member of staff that served me more manners needed wont be back

Well set up with plenty of space between tables.

Good friendly staff food is good

Very nice coffee and friendly staff

Always nip in for a coffee when in town staff friendly and helpful

GREAT music and happy staff. Spacious and well lit.

Lovely atmosphere and great coffee. Good for a quick sit down with friends.

my husband ordered coffee and ginger biscuits. the thin male server who wore glasses made my husband feel like a second class citizen!!!! he practically threw the tray at him. it was absolutely disgusting the way my husband was treated by this member of staff. the only reason i gave 1 star was for the coffee which was adequate. definitely NOT the service. if i could i would give a rating of MINUS 50. that is how strongly i feel. the young male who served us should be severely reprimanded and taught manners. the person in charge of this place should be sacked...either that or ordered to give their staff a course on good manners. the shutters were pulled down at the end where the till is before 5.30p.m. i went to the rest room before we left and the toilet was rotten....i smelt it before i even went in. what kind of signal does that give to anyone?? whoever owns this place----get your act together!!

Dark,dreary and not overly clean, flies on traybakes and cake. The fella serving us was lovely, but unfortunately cant see us returning.

Good choice of coffee some nice wee treats good for a break when shopping.

The staff do not like it here if you like adding your own milk ten out of ten for eye rolling and a tut added.

Called in mid morning with a friend for cuppa. Ordered a scone which I asked to be heated. Cutting through the scone it was very tough and certainly wasn't fresh, so disappointing as I couldn't eat it. The coffee shop itself was so cold and the fact that the wide cups aren't warmed, my tea was cold before I had half of the cup drunk. Costa need to up their game as there's plenty of other place to get fresh food and hot beverages.

very busy coming up to Christmas

Can't beat a coffee shop that remembers your usual! Staff are always super friendly too.

Went in today for coffee and traybake but ended up only coffee as witnessed 2 flies (not tiny flies but normal size flies) crawling over all the uncovered buns/tray bakes. Glad I seen it as easily could have come along when flies had moved on and wouldn’t have known. Informed staff but nothing seemed to have happened. Then while having coffee at table fly was flying around - same fly/different fly? I’ve no idea but I did leave wondering why a coffee shop in Oct has flies and not just one? Really off putting and yet rest of coffee shop nice with lovely coffee and nice seating area.

Visit here quite a lot and love the coffee. The staff are friendly. My only complaint is that the service sometimes can be a bit on the slow side.

This is meant to be a white hot chocolate... which is cold. Tastes like water it’s so bland absolutely awful for £3:40!!

Out with a friend thinking we would go for a warm drink and a sit down. Customer service was standard to begin with. Served by a young girl with brown hair in a ponytail who was making our white HOT chocolates which appeared to be cold by the time we had sat at the table - disgrace. Presentation was awful and I would be utterly embarrassed to serve that to anyone. Also, whilst visiting the toilet it did not appear that they had looked at it at all throughout the day. Floor was soaking I’m lucky I didn’t fall and there were dirty tissues in the sink that I was expected to wash my hands in. Overall a very disappointing experience and I will never be back in a Costa coffee shop again if that is the standard of work they will accept.

Called in on Saturday and ordered coffee and tea. Asked for sugar. Sorry we don't have any white sugar was the answer!!!None delivered. Couldn't believe it. Why not buy a bag of sugar I thought. Also the food stocks were poor. Last time I will use that outlet.

I was in tonight had a lovely cup of tea and piece of banana loaf. Nice peaceful atmosphere, a change from too bright and noisey music!! Staff were helpful and cheery too 😊

Went in for a wee rest with my mum! Not impressed! The place is so dark, dreary and just lacks ANY atmosphere! Plus the counter is SO far away from the entrance! Tray we got our coffee on was boggin with sticky stains and wet! Napkins were soaked! I was given a saucer with my cup as they didn't have any clean ones!! Horrible visit!! Gettin the lowest rating available... a zero option should be there!!!

i love costa and try never to go anywhere else on my travels. this one is unlike any other i have ever been in throughout the uk. dark, grubby, dirty, uninterested staff. variety of food out of date . dishwater out of the sink would have been better and probably warmer. staff just want to chat with each other and play on their phones instead of keeping the tables cleared. the only way i would visit here again is if it was the last liquid available on earth

Called today and was so disappointed.

Decent coffees and snacks but the music would deafen you. How is anyone meant to chat over coffee whilst in this " disco". Turn it down or I'll never be back !

Coffee break with friend. Long slow queue, staff slow and inefficient. Variety of eats not great, all look as if they have sat for days. Beautiful space with huge potential but needs better menu and improved staff training.

1st time in this coffee shop far better than the service we received at another 1 at the cinema in Ballymena was nice to get a proper hot chocolate

Music was too loud and intrusive. Who wants it, would there be an outcry from customers if it were turned down or even off? I doubt it.

Poor management poor attitude Other customers allowed to queue jump and get away with it Trays and tables a mess Even the tray with sugars in it was a mess and not worked as I had to ask for sugar

This was out first visit to Tower Centre Costa but will be in no hurry to go back. The sloppy barista wiping her nose on back of her hand, less than interested service, fingers in cups before making coffee and dirty tables isn’t a good start.

had coffee today In Costa, tower Center, Ballymena. It wasn't very busy but the staff were very slow in making the coffee. I looked for a clean table but none available. Dirty dishes sitting around and still like that when I left.

Very disappointed with costa. Staff more interested in chatting than working. Trays still sitting on tables with dirty dishes on them. My cup was dirty!! Will be a long time before I'm back.

Better than average Costa and certainly better than its sister outlet located near the cinema. Staff pleasant and polite and obviously better trained.

Great tasting coffee. Been here a few times now and have enjoyed sitting chilling though I have been in nicer Costa cafes. Staff were pleasant and I received fast service.

Costa has the best Peppermint Tea, friendly, helpful staff, great food and is always clean and tidy.

Large spacious cafe, generous portions of coffee but music can be a little too loud if you want a bit of peace and quiet.

I went to Costa Coffee in the Tower Centre on Wednesday 5th April. I ordered a decaf Hazelnut cappuccino and a croissant....each and every server that I encountered was equally professional, efficient and friendly. I was most thankful to the only girl that was on the staff that day as seeing that I was pregnant did not hesitate in offering to carry my try down to my table for me... being tired and uncomfortable I really appreciated this. The place was clean and tidy and all the staff seemed to do a good job clearing up tables promptly as it was quite busy. Will definitely be back, the coffee was perfect also!!

Met old work friend for coffee, busy cafe. Staff fast and efficient. Had a great sandwich and lemon tartlet. Sat for a long time chatting, very relaxed. Easy parking.

Recently visited this establishment for coffee. Staff were more interested in talking to each other than serving customers. The guy had trouble finding a clean teaspoon. When he did find two he lifted them by the bowl end not the handle. Disappointing

This is the new branch of Costa in Ballymena. While it looks like a majority of the Costa shops out there. This one isn't as good, service is poor and the seating isn't very good. Tables were clean enough. Service sadly isn't the quickest.