Costa Coffee in Ballymena

Zero hygiene , zero cleaning . Avoid at all cost.

Called in yesterday and managed to drop the coffee and sandwiches. The staff were brilliant and got everything shipshape very quickly and gave us a replacement order. Great customer service

Carpets are dirty it is dark and dingy

Good central place to grab a cuppa and a snack

Website says cafe opens at 7:00 am but it was closed when I arrived. Turns out it opens at 7:30 am. However, I was put off going in because if the inside was anything like the outside, it was filthy, full of litter. Clearly, not customer focused

Costa Coffee in Ballymena provides a warm and inviting atmosphere, perfect for a relaxing break. The staff are friendly and the coffee is consistent, with a good selection of beverages and snacks/ sweet treats to choose from. The seating is comfortable, though the café can get busy during peak hours, making it difficult to find a spot. Overall, it's a great place if you’re looking for a cosy place to unwind or catch up with friends that isn’t in the heart of Ballymena or while you wait to go see a movie at the IMC

The best Costa ever they always give me skim milk and they always give me decaf it's very good I love everything that they do and they make

Called here on my way home for a light snack & coffee. Two girls behind the counter serving were absolutely terrible. Never spoke except to tell me the price, no please or thank you. They gave me dirty cutlery & when I asked for clean cutlery they still never spoke or even apologised. If you don't like dealing with the public GET A DIFFERENT JOB!!

I used to come here fairly frequently, but I’ve stopped because the place is always filthy. Tables are never cleaned, with customers (who are paying a premium for fairly average coffee) left to move trays etc to other tables.

Needs a good deep clean. Seats have dried in coffee stains. Very off putting. Staff are friendly and helpful. Coffee is the usual fayre from these places. You'd taste better at home!!!

Met friends here for a coffee. It was a bit like sitting in a hall. Not very personal. Only 2 staff on and dirty tables. Put more staff on when it is Christmas eve eve. A little update 09-08-2024. Met up with a friend and went to sit on the settee, and it was, well, your guess is as good as mine from the photos. The table was stinking and had not been cleaned prior to us coming in or when we left an hour later. Am I right in thinking all tables should be cleaned when customers leave? Maybe not. Honestly, where is the pride of Costa within the 4 staff working? Will NOT be back.

Everyone will find something for themselves

Attended for a business meeting. Coffee was good, and there was plenty of space.

A lovely, large spacious Costa. Great place to meet up with friends for a chat.

Nice clean space & staff friendly

Ordered a babychino for toddler and we got a scalding hot chocolate. Suspect it was from adult portion and just stuck in small cup or humour is. Was listed on receipt as babychino so no room for error or miscommunication. It would have injured a small child if spilt. Staff don’t seem to care about anything. Place needs a deep clean and staff need training. Feel very uncomfortable waiting for an order while they talk among themselves saying nasty things about each other.

Typical Costa cafe with plenty of seating. Nice enough space and the service was good. Staff were friendly and helpful. Only issue I would have is that some of the soft seats have had better days and could do with a bit of a refresh.

Great coffee and food choices. However, the seating and interior decor could do with a sprucing up.

Some of the seats are in a disgusting and unhygienic state. Surely Costa’s profits (must be large considering the cost of drinks) stretch to some refurbishment.

Drinks are always lovely, staff is always friendly, service is always fast, prices are good compared to other nearby places, all around a great place (:

On walking in the place smelt like a dirty toastie machine, despite it being early in the morning and the place empty. The floors were clearly not hoovered from yesterday and looked like they hadn't been mopped or cleaned in months. The seats I walked past were covered in stains and the staff were half a sleep. Despite being 9 days before Christmas they didn't have gift vouchers. I ordered a coffee and a tea cake and wasn't asked for my loyalty card, when offering my loyalty card I was told it was too late... A generally disappointing experience 😕

Great place for a catch up with friends

The staff were friendly but probably the slowest I have ever seen coffee drinks being made.

Great food but getting expensive

Friendly staff, pleasant atmosphere and a quiet space. Coffee could be better but by no means bad Kids hot chocolate is £1.10 and comes with a marshmallow. Nice way to keep the cost down.

Their blend of coffee is smoother than Nero's, not as bitter. The chocolate dusting for their milk based coffee's tastes like chocolate, not like some others. Best coffee you will find in Ballymena is at the garden centre restaurant at Galgorm Castle. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️😋

Great atmosphere and great coffee!!

Really good. I got a mango bubble frappechino and a bacon roll. Both tasted delicious! Ordered a medium, and it was actually a good size compared to what some places have where the medium is barely any bigger than a small so good-sized drink. It's really good.

Too noisy to enjoy a quiet conversation with coffee

Like most Costa a little oasis on its own

Coffee is excellent. However the toilets are very dirty. I noticed a dirty tissue on the floor and when I revisited a number of days later - it was still there in the same place! Mirrors and wash hand basins have dirty splash marks. Meanwhile the staff behind the till are standing idle! Very disappointing.

Lovely place to go and have good coffee very friendly

Really great barista who made me a caramel macchiato, using two espressos, even though it isn't in the menu and other Costa stores didn't try. There is loads of space and privacy to work in the store and there are plenty of charging points.

Could do with keeping the sisp dispensers topped up. No soap to wash hands, which n is poor in an eating and beverage establishment.

Very nice just to seat and watch the world go by

Great drinks, friendly staff, not too busy at all

Not a great experience personally 1 app is very confusing, I had downloaded Costa UK as Northern Ireland is in the UK. .but was told it should have been Csta Ireland, so missed out on points and the better UK offer. 2 My gift card which i had received as a Christmas gift had expired. ...my reason for going to Costa was to spend this. 3 Costa had run out of Caramel syrup. Strawberry and mint iced tea very weak tasting.

Nice Costa shop staff friendly but I'm not happy with the fact if you get a free cup of coffee on the app in England you can't get the free cup in northern Ireland which is a discrace the last time I heard northern ireland is still part of the UK unless I'm mistaken Costa is Costa wherever you go so for that 2stars 👎

Lovely staff, plug sockets & a fair few tables. Great for having a meeting without an office. More gluten free & dairy free options would be helpful.

My wife and I love our wee costa nights Thursday and Friday on the way home from work for a nice coffee ☕ a chat and to chill

Best Costa l have been to. Seems to keep a larger stock of "eats" than other Northern Ireland Costas.

The service has fallen badly, no spoons or napkins on the trays, tables dirty, trays not lifted. One staff member doing the coffees while I noticed other staff fooling about in the store area.

Perfect spot for a coffee & snack.

Best Costa I know! Huge with lots of choice and clean toilets

Not an enjoyable experience had better customer service from a robot a very cold service at the till and waited and waited until wrap was cooked by that time teas sitting on the counter and getting colder and then carrying them down might as well do drive thru

Not a problem here but be early as there are queues later.

A good size Costa, coffee was very good. The down side no choice of toasties and rolls at 2pm ish only 2 things left. Good parking.

Busy place , but good friendly service

Ouside tabels are not cleaned but inside is good. Inside tabels well managed.

Always a nice place and good coffee ☕.

I went for a coffee today n ballymea costa just of the larne rd at the cinama with my cousin and a freind were we were sitting having our usual and a chat. When an unfreindly staff member who was cleaning the table next to us asked what we are looking at we answered excuse me she said we were doing alot off staring i quickly stated we were not looking at her and she replied whatever... As a result of this me n my freinds will no longer use costa coffee as a place to meet for coffee.. Very dis heartened at the attitude and ordasidy of the server and customer service i will be making a formal complaint as i and my freinds and family use this costa quite regularly infact it could be 2 to 3 times a day... Very embarrasing and rude... 😠

Nice place, great coffee, reasonably priced

Coffee was good, service was fine. Lots of room but could do with being redecorated. Outside in particular!

When it comes to paying tribute to the staff in this branch of Costa, I feel almost at a loss as to how I can adequately express appreciation to Matty and the other staff members. Matty is clearly a great team leader and this clearly plays an immeasurable part in motivating those under his watch. I always enjoy the relaxed atmosphere and of course the coffee is made very special. I wish all involved continued success. Geo (Young) loyal customer.

Staff was very friendly and where very helpful checking for allergens.

Absolutely incredible service by all the ladies today. Everyone was extremely friendly and helpful. Would return due to the brilliant service

Just a tea. Service very slow.

Usually great but tables were very grubby on this visit.

Had a toastie and it was very nice and warm and the cheese was melted well.

Always good to visit Costa who have great coffee and other drinks. Nice and comfortable, plenty of space. Nice range of traybakes and cakes, but could do with a better choice of savoury products and scones

Lovely staff, great place, clean, and hot chocolate was lovely

This is a great Costa. Spacious, clean and airy. Lots of tables and friendly staff

Costa make the tastiest toasties and hot chocolate.

Coffee good. Service good. Company policy really bad. Cancelled loyalty cards with no notice to customers and brought In new system with no credit for points customers have built up over time. Very poor

Very busy, reckon that everyone that got their vaccine called in for a coffee today.

Always fast friendly efficient service! Coffee is excellent and the snacks and sweet treats are delicious

Staff were friendly enough. Ordered a baby chino and it was way too hot.

Good to have a nice coffee with Laura

Went in with older lady.could done with bit help..but she enjoyed her coffee.buns expensive

Nice food, pleasant staff. Paintwork and carpets need a clean-up.

My usual sit down coffee stop but today bad experience outside is filthy wirh napkins,food and mostly cigarette ends on the ground staff don't seem to bothered my table was stained with coffee and overflowing Ash tray, also outside bin full and its only 12.30 !!!

Coffee was really good staff very pleasant.

Plenty of parking spaces outside and lots of space for social distancing inside. Good coffee and a varied selection of food.

Traveled up to Ballymena for an hour, stopped in for a coffee. Nice, clean place, screens at the front, track and trace QR code to scan. Fun times.

Asked for decaf cappuccino and they made me a latte and their decaf isn't strong enough they shout putan extra shot of the decaf in it

Love the place, The cold drinks are amazing! Lovley serves and nice and quick totally recommend! 4 stars!!

Love this coffee shop great range of hot and cold drinks also bakery items are some of the best i have ever tried

Very busy for a Friday I expect the health professionals to stop breaking promises

Perfect place for coffe not too busy always nice staff 😊

Great place for good coffee and a catch-up

Good coffee and food served properly heated.

Good Costa. Very big inside and plenty of outside seating. Very comfy to sit in although the service was quite slow and they didn't have all menu items in stock. Good wee stop while family members were getting their vaccine at the nearby vaccination centre.

Staff were efficient and the coffee was good. Downside was the collection of food and drinks was a little chaotic due to the distancing requirements. The process could be smoother.

Well spaced out, good size, great service. Bit overpriced and music is quite loud if you're there to chat.

Customer service was horrendous. Standing talking and on phone behind till. Watched me struggle to carry my purchase to the table while pushing a double pram, then laughed at me when I dropped my lemon tart. I wont be back

Everything welll spaced taking covid into account.

Service was quick coffee great had a great time

Asked for a black and a white coffee. They acknowledge the order but after I drove off I realised I had received 2 white coffees. The coffee was good but not what I ordered.

Found the staff difficult to understand. Got overcharged. A member of staff came out to tell people what way to que and spoke to them like school children

Friendly staff and a lovely coffee. Quick and easy to visit. Would definitely go again!

There is coffee and weasels debating the statistic probability of badgers being the sentient and dominant beings on another planet. This is a good place

Coffee and sandwich very satisfying

Just called in for a nice take away latte to enjoy when I got home. Love costa coffee. Just found out I’ve half a cup of froth. Not impressed.

Hadn't been for ages, still fab coffee!

Limited food offer, perhaps as there is only takeaway available at the moment but coffees were great

Pleasant staff and clean throughout!

Spacious and quick polite service

Great place to meet old friends. Always enjoy going. Love their mocha! Going to miss it during lockdown. ( lock up) ☕☕

Lots of flies around the counter, sorry wasn't too impressed.

Staff very friendly & professional. Food & beverages are of a very good standard. Would visit regularly never disappointed 🙂