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3.6

Based on 589 opinions finded in 2 websites

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Nº 120 in 173 in Ballymena

Nº 16 of 22 Other cuisines in Ballymena

CUSTOMERS TALK ABOUT DISHES WITH..syrupchocolatecreamcoffee

comment_iconOpinions

Costa Coffee in Ballymena provides a warm and inviting atmosphere, perfect for a relaxing break. The staff are friendly and the coffee is consistent, with a good selection of beverages and snacks/ sweet treats to choose from. The seating is comfortable, though the café can get busy during peak hours, making it difficult to find a spot. Overall, it's a great place if you’re looking for a cosy place to unwind or catch up with friends that isn’t in the heart of Ballymena or while you wait to go see a movie at the IMC

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Samuel Steele . 2024-09-09

MORE AT Google

The best Costa ever they always give me skim milk and they always give me decaf it's very good I love everything that they do and they make

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Max's cafe ni . 2024-08-20

MORE AT TripAdvisor

Called here on my way home for a light snack & coffee. Two girls behind the counter serving were absolutely terrible. Never spoke except to tell me the price, no please or thank you. They gave me dirty cutlery & when I asked for clean cutlery they still never spoke or even apologised. If you don't like dealing with the public GET A DIFFERENT JOB!!

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adrian a . 2024-08-19

MORE AT TripAdvisor

I used to come here fairly frequently, but I’ve stopped because the place is always filthy. Tables are never cleaned, with customers (who are paying a premium for fairly average coffee) left to move trays etc to other tables.

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John Brogan . 2024-08-16

MORE AT Google

Needs a good deep clean. Seats have dried in coffee stains. Very off putting. Staff are friendly and helpful. Coffee is the usual fayre from these places. You'd taste better at home!!!

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Dave Gordon . 2024-08-16

MORE AT Google

Met friends here for a coffee. It was a bit like sitting in a hall. Not very personal. Only 2 staff on and dirty tables. Put more staff on when it is Christmas eve eve. A little update 09-08-2024. Met up with a friend and went to sit on the settee, and it was, well, your guess is as good as mine from the photos. The table was stinking and had not been cleaned prior to us coming in or when we left an hour later. Am I right in thinking all tables should be cleaned when customers leave? Maybe not. Honestly, where is the pride of Costa within the 4 staff working? Will NOT be back.

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paul nelson . 2024-08-11

MORE AT Google

Everyone will find something for themselves

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Krzysztof Krzyzostanek . 2024-08-07

MORE AT Google

Attended for a business meeting. Coffee was good, and there was plenty of space.

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Isobel - Cunning Financial Solutions . 2024-07-26

MORE AT Google

A lovely, large spacious Costa. Great place to meet up with friends for a chat.

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Pauline Pope . 2024-06-26

MORE AT Google

Nice clean space & staff friendly

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Franco Trainor . 2024-04-06

MORE AT Google

Ordered a babychino for toddler and we got a scalding hot chocolate. Suspect it was from adult portion and just stuck in small cup or humour is. Was listed on receipt as babychino so no room for error or miscommunication. It would have injured a small child if spilt. Staff don’t seem to care about anything. Place needs a deep clean and staff need training. Feel very uncomfortable waiting for an order while they talk among themselves saying nasty things about each other.

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strawberryheart . 2024-02-17

MORE AT TripAdvisor

Typical Costa cafe with plenty of seating. Nice enough space and the service was good. Staff were friendly and helpful. Only issue I would have is that some of the soft seats have had better days and could do with a bit of a refresh.

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TONY YOUNG . 2024-02-15

MORE AT Google

Filthy , disgusting place.I dont think place was cleaned since opening . Most of chairs are filthy and broken , tables are filthy , carpet is black . Good luck if you need napkins , nowhere to be seen.

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M Tanasie . 2024-01-24

MORE AT Google

Great coffee and food choices. However, the seating and interior decor could do with a sprucing up.

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David Brown . 2024-01-10

MORE AT Google

Some of the seats are in a disgusting and unhygienic state. Surely Costa’s profits (must be large considering the cost of drinks) stretch to some refurbishment.

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John Morrissey . 2023-12-28

MORE AT Google

Drinks are always lovely, staff is always friendly, service is always fast, prices are good compared to other nearby places, all around a great place (:

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AhhHhH . 2023-12-22

MORE AT Google

On walking in the place smelt like a dirty toastie machine, despite it being early in the morning and the place empty. The floors were clearly not hoovered from yesterday and looked like they hadn't been mopped or cleaned in months. The seats I walked past were covered in stains and the staff were half a sleep. Despite being 9 days before Christmas they didn't have gift vouchers. I ordered a coffee and a tea cake and wasn't asked for my loyalty card, when offering my loyalty card I was told it was too late... A generally disappointing experience 😕

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Peter Martin . 2023-12-16

MORE AT Google

Great place for a catch up with friends

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Heather Campbell . 2023-12-11

MORE AT Google

The staff were friendly but probably the slowest I have ever seen coffee drinks being made.

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Richard Wallace . 2023-12-10

MORE AT Google

Great food but getting expensive

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Sabrina Surgenor . 2023-10-28

MORE AT Google

Friendly staff, pleasant atmosphere and a quiet space. Coffee could be better but by no means bad Kids hot chocolate is £1.10 and comes with a marshmallow. Nice way to keep the cost down.

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Stephen . 2023-08-28

MORE AT Google

Their blend of coffee is smoother than Nero's, not as bitter. The chocolate dusting for their milk based coffee's tastes like chocolate, not like some others. Best coffee you will find in Ballymena is at the garden centre restaurant at Galgorm Castle. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️😋

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Alan Johnston . 2023-08-24

MORE AT Google

Great atmosphere and great coffee!!

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Nathan Johnston . 2023-08-07

MORE AT Google

Really good. I got a mango bubble frappechino and a bacon roll. Both tasted delicious! Ordered a medium, and it was actually a good size compared to what some places have where the medium is barely any bigger than a small so good-sized drink. It's really good.

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Bethany MacDonald . 2023-05-15

MORE AT Google

Too noisy to enjoy a quiet conversation with coffee

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Bernadine Lxxx . 2023-05-13

MORE AT Google

Like most Costa a little oasis on its own

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Robert Simpson . 2023-05-08

MORE AT Google

Coffee is excellent. However the toilets are very dirty. I noticed a dirty tissue on the floor and when I revisited a number of days later - it was still there in the same place! Mirrors and wash hand basins have dirty splash marks. Meanwhile the staff behind the till are standing idle! Very disappointing.

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sadielaw . 2023-03-31

MORE AT TripAdvisor

Lovely place to go and have good coffee very friendly

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Jorge Manuel fernandes . 2023-02-12

MORE AT Google

Really great barista who made me a caramel macchiato, using two espressos, even though it isn't in the menu and other Costa stores didn't try. There is loads of space and privacy to work in the store and there are plenty of charging points.

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Maria . 2023-02-08

MORE AT Google

Could do with keeping the sisp dispensers topped up. No soap to wash hands, which n is poor in an eating and beverage establishment.

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Norman A . 2023-01-04

MORE AT TripAdvisor

Very nice just to seat and watch the world go by

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Safety 1st forklift Training . 2023-01-03

MORE AT Google

Great drinks, friendly staff, not too busy at all

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Peter Blair . 2022-12-16

MORE AT Google

Not a great experience personally 1 app is very confusing, I had downloaded Costa UK as Northern Ireland is in the UK. .but was told it should have been Csta Ireland, so missed out on points and the better UK offer. 2 My gift card which i had received as a Christmas gift had expired. ...my reason for going to Costa was to spend this. 3 Costa had run out of Caramel syrup. Strawberry and mint iced tea very weak tasting.

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Berenice Mcfarland . 2022-12-04

MORE AT Google

Nice Costa shop staff friendly but I'm not happy with the fact if you get a free cup of coffee on the app in England you can't get the free cup in northern Ireland which is a discrace the last time I heard northern ireland is still part of the UK unless I'm mistaken Costa is Costa wherever you go so for that 2stars 👎

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John Young . 2022-09-14

MORE AT Google

Lovely staff, plug sockets & a fair few tables. Great for having a meeting without an office. More gluten free & dairy free options would be helpful.

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Jojo McAlonan . 2022-08-13

MORE AT Google

My wife and I love our wee costa nights Thursday and Friday on the way home from work for a nice coffee ☕ a chat and to chill

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Jonathan Higgins . 2022-07-22

MORE AT Google

Best Costa l have been to. Seems to keep a larger stock of "eats" than other Northern Ireland Costas.

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Roy McClean . 2022-05-26

MORE AT Google

The service has fallen badly, no spoons or napkins on the trays, tables dirty, trays not lifted. One staff member doing the coffees while I noticed other staff fooling about in the store area.

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Robin Cairns . 2022-05-24

MORE AT Google

Perfect spot for a coffee & snack.

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David Caldwell . 2022-05-20

MORE AT Google

Best Costa I know! Huge with lots of choice and clean toilets

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nick washington-jones . 2022-05-13

MORE AT Google

Not an enjoyable experience had better customer service from a robot a very cold service at the till and waited and waited until wrap was cooked by that time teas sitting on the counter and getting colder and then carrying them down might as well do drive thru

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Damian Mcquade . 2022-05-12

MORE AT Google

Not a problem here but be early as there are queues later.

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Steve patterson . 2022-05-10

MORE AT Google

A good size Costa, coffee was very good. The down side no choice of toasties and rolls at 2pm ish only 2 things left. Good parking.

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Angie Haveron . 2022-05-05

MORE AT Google

Busy place , but good friendly service

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Clifford Gay . 2022-05-04

MORE AT Google

Ouside tabels are not cleaned but inside is good. Inside tabels well managed.

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Prabhat Agrawal . 2022-04-15

MORE AT Google

Always a nice place and good coffee ☕.

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Matthew Ryan . 2022-04-03

MORE AT Google

I went for a coffee today n ballymea costa just of the larne rd at the cinama with my cousin and a freind were we were sitting having our usual and a chat. When an unfreindly staff member who was cleaning the table next to us asked what we are looking at we answered excuse me she said we were doing alot off staring i quickly stated we were not looking at her and she replied whatever... As a result of this me n my freinds will no longer use costa coffee as a place to meet for coffee.. Very dis heartened at the attitude and ordasidy of the server and customer service i will be making a formal complaint as i and my freinds and family use this costa quite regularly infact it could be 2 to 3 times a day... Very embarrasing and rude... 😠

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C3036DUjasonr . 2022-03-27

MORE AT TripAdvisor

Nice place, great coffee, reasonably priced

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Barbara McKendry . 2022-03-24

MORE AT Google

Coffee was good, service was fine. Lots of room but could do with being redecorated. Outside in particular!

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Sonia Thomas . 2022-03-09

MORE AT Google

When it comes to paying tribute to the staff in this branch of Costa, I feel almost at a loss as to how I can adequately express appreciation to Matty and the other staff members. Matty is clearly a great team leader and this clearly plays an immeasurable part in motivating those under his watch. I always enjoy the relaxed atmosphere and of course the coffee is made very special. I wish all involved continued success. Geo (Young) loyal customer.

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George Y . 2022-02-17

MORE AT TripAdvisor

Staff was very friendly and where very helpful checking for allergens.

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humer500 . 2022-02-15

MORE AT Google

Absolutely incredible service by all the ladies today. Everyone was extremely friendly and helpful. Would return due to the brilliant service

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Hope B . 2022-02-15

MORE AT Google

Just a tea. Service very slow.

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Ian Freeburn . 2022-01-26

MORE AT Google

Usually great but tables were very grubby on this visit.

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Norman Wilson . 2022-01-12

MORE AT Google

Had a toastie and it was very nice and warm and the cheese was melted well.

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KATIE STEVENSON . 2022-01-08

MORE AT Google

Always good to visit Costa who have great coffee and other drinks. Nice and comfortable, plenty of space. Nice range of traybakes and cakes, but could do with a better choice of savoury products and scones

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K Manson . 2022-01-04

MORE AT Google

Lovely staff, great place, clean, and hot chocolate was lovely

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Mark Woonton . 2021-12-20

MORE AT Google

This is a great Costa. Spacious, clean and airy. Lots of tables and friendly staff

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Kate Murphy . 2021-12-12

MORE AT Google

Costa make the tastiest toasties and hot chocolate.

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Victoria McCartney . 2021-12-05

MORE AT Google

Coffee good. Service good. Company policy really bad. Cancelled loyalty cards with no notice to customers and brought In new system with no credit for points customers have built up over time. Very poor

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Peter Mccomb . 2021-11-17

MORE AT Google

Very busy, reckon that everyone that got their vaccine called in for a coffee today.

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BryBuy . 2021-11-15

MORE AT Google

Always fast friendly efficient service! Coffee is excellent and the snacks and sweet treats are delicious

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Alison Strange . 2021-11-05

MORE AT Google

Staff were friendly enough. Ordered a baby chino and it was way too hot.

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Peter Robinson . 2021-10-30

MORE AT Google

Good to have a nice coffee with Laura

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Colin J Grayson (The COLSTER) . 2021-10-16

MORE AT Google

Went in with older lady.could done with bit help..but she enjoyed her coffee.buns expensive

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Caroline Clarke . 2021-08-16

MORE AT Google

Nice food, pleasant staff. Paintwork and carpets need a clean-up.

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Jim Hanna . 2021-08-10

MORE AT Google

My usual sit down coffee stop but today bad experience outside is filthy wirh napkins,food and mostly cigarette ends on the ground staff don't seem to bothered my table was stained with coffee and overflowing Ash tray, also outside bin full and its only 12.30 !!!

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Isobel Cain . 2021-07-22

MORE AT Google

Coffee was really good staff very pleasant.

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jj warwick . 2021-07-17

MORE AT Google

Plenty of parking spaces outside and lots of space for social distancing inside. Good coffee and a varied selection of food.

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Noreen Patterson . 2021-07-09

MORE AT Google

Traveled up to Ballymena for an hour, stopped in for a coffee. Nice, clean place, screens at the front, track and trace QR code to scan. Fun times.

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Occams Katana . 2021-07-08

MORE AT Google

Asked for decaf cappuccino and they made me a latte and their decaf isn't strong enough they shout putan extra shot of the decaf in it

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Judith mcaleese . 2021-07-07

MORE AT Google

Love the place, The cold drinks are amazing! Lovley serves and nice and quick totally recommend! 4 stars!!

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Eleanor Brady . 2021-06-30

MORE AT Google

Love this coffee shop great range of hot and cold drinks also bakery items are some of the best i have ever tried

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Sylvia Allen . 2021-06-28

MORE AT Google

Very busy for a Friday I expect the health professionals to stop breaking promises

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Edward Mcalpine . 2021-06-25

MORE AT Google

Perfect place for coffe not too busy always nice staff 😊

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Karolina Irla . 2021-06-24

MORE AT Google

Great place for good coffee and a catch-up

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WG “Liam” Taylor . 2021-06-20

MORE AT Google

Good coffee and food served properly heated.

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Stephen Keenan . 2021-06-19

MORE AT Google

Staff were efficient and the coffee was good. Downside was the collection of food and drinks was a little chaotic due to the distancing requirements. The process could be smoother.

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Aimee Dionne Noble . 2021-06-16

MORE AT Google

Good Costa. Very big inside and plenty of outside seating. Very comfy to sit in although the service was quite slow and they didn't have all menu items in stock. Good wee stop while family members were getting their vaccine at the nearby vaccination centre.

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Ethan Turner . 2021-06-16

MORE AT Google

Well spaced out, good size, great service. Bit overpriced and music is quite loud if you're there to chat.

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Lynsey Johnston . 2021-06-10

MORE AT Google

Customer service was horrendous. Standing talking and on phone behind till. Watched me struggle to carry my purchase to the table while pushing a double pram, then laughed at me when I dropped my lemon tart. I wont be back

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rebecca ingram . 2021-06-08

MORE AT Google

Everything welll spaced taking covid into account.

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Stephanie O'Neill . 2021-06-04

MORE AT Google

Service was quick coffee great had a great time

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The Church of God Ballymena . 2021-06-02

MORE AT Google

Asked for a black and a white coffee. They acknowledge the order but after I drove off I realised I had received 2 white coffees. The coffee was good but not what I ordered.

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John Kelly . 2021-05-15

MORE AT Google

Found the staff difficult to understand. Got overcharged. A member of staff came out to tell people what way to que and spoke to them like school children

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Richard Finlay . 2021-04-28

MORE AT Google

Friendly staff and a lovely coffee. Quick and easy to visit. Would definitely go again!

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Nicolle . 2021-04-19

MORE AT Google

There is coffee and weasels debating the statistic probability of badgers being the sentient and dominant beings on another planet. This is a good place

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Ann Nonymous . 2021-03-20

MORE AT Google

Coffee and sandwich very satisfying

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Mary Moran . 2021-03-09

MORE AT Google

Just called in for a nice take away latte to enjoy when I got home. Love costa coffee. Just found out I’ve half a cup of froth. Not impressed.

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William McCaughey . 2021-03-06

MORE AT Google

Hadn't been for ages, still fab coffee!

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Jim Crooks . 2021-03-05

MORE AT Google

Limited food offer, perhaps as there is only takeaway available at the moment but coffees were great

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Paul Carr . 2021-02-20

MORE AT Google

Pleasant staff and clean throughout!

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michael reynolds . 2020-12-24

MORE AT Google

Spacious and quick polite service

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Andrew Robinson . 2020-12-23

MORE AT Google

Great place to meet old friends. Always enjoy going. Love their mocha! Going to miss it during lockdown. ( lock up) ☕☕

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Raymond Foster . 2020-11-24

MORE AT Google

Lots of flies around the counter, sorry wasn't too impressed.

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Andy Bennett . 2020-11-21

MORE AT Google

Staff very friendly & professional. Food & beverages are of a very good standard. Would visit regularly never disappointed 🙂

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Zara Dempsey . 2020-08-27

MORE AT Google

I try and go to independent coffee shops, but must admit Costa always has nice sandwiches, coffee and tray-bakes. The chicken and bacon wrap was lovely, as was the pecan and banana bread. Plenty of sanitised stations, Was very busy and staff were doing a great job.

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MarkNI78 . 2020-08-11

MORE AT TripAdvisor

Well laid out restaurant. Very friendly staff

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Ann Gordon . 2020-07-31

MORE AT Google

Lovely coffee and friendly staff

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Ryan Nicol . 2020-03-15

MORE AT Google

Great coffee and good wee food before going cinema.

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Robert Walker . 2020-02-17

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