Based on 1.162 opinions finded in 4 websites
Based on 1.162 opinions finded in 4 websites
Nº 116 in 682 in Sunderland
Nº 26 of 107 Other cuisines in Sunderland
Opinions
Great friendly Costa. Staff are hard working and helpful a credit to the Costa empire.
john whitelock . 2024-10-27
MORE AT Google
Great place for coffee and cake
Karen Blake . 2024-10-23
MORE AT Google
Awful ! Disgusting bitter coffee , tasteless food and an absolute lack of variety ! 🤮
Estrella Von Mars . 2024-09-22
MORE AT Google
Coffee ready before I was ready. Thanks Millie for the best service, ever.
brian watson . 2024-09-22
MORE AT Google
Nice and relaxing place to visit
Dave edmundson . 2024-08-07
MORE AT Google
Absolutely useless service ordered coffee and bacon sandwich asked me to upgrade to large when I did told me or that’s £3 more could not hear the useless worker I will never return , should have gone to Gregg’s next door
Dean Hassan . 2024-08-06
MORE AT Google
Be careful paying by card here. They claim the payment didn't go through then double charge you. But then refuse to give a refund saying to contact head office who are not interested. Absolute scammers. yes it's only £2.55 but how many people does this branch do this too to double their profits. Avoid paying by card here!!
J C . 2024-07-20
MORE AT Google
Inflexible and Corporate- the customer clearly is not always right here!! Wanted a 1 shot Americano in a medium take away cup. When I queried the price- which was the same as a standard medium Americano, I was told this was for the extra hot water. And the " barista" clearly was taking the water. She did say she cd put my standard - size one shot it into a medium size cup, but couldn't possibly top it up without me paying the extra. It was only 30p, the amount wasn't the issue, it was the inflexible attitude. Costa, are u happy to have lost a customer all over 30p?
54Dottie . 2024-07-19
MORE AT TripAdvisor
Ordered 3 drinks pretty much the same other than one and we couldn't tell the difference as there were no labels to say which drink was which. Managed to work it out eventually but needed to know which one was different because of dietary requirements. Other than that drinks were nice and delivered on time.
Naomi . 2024-06-23
MORE AT Just Eat
Ordered oat milk instead of soya. No sticker or writing on the cup. I have been given cows milk instead of soya before so I can't drink it since I don't know whats in it.
Sam . 2024-06-16
MORE AT Just Eat
My order never came it showed as been delivered but no one brought it!
Lauren . 2024-06-10
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These guys, similar to the new Washington Peel branch, know how to pull espresso shots. Very nice coffee, was bouncing after half a large americano.
Michael . 2024-05-09
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If you like coffee you'll love this place abit expensive but you get what you pay for like most other things in life.
David Patrickson . 2024-04-09
MORE AT Google
was really impressed how fast my delivery came and everything was still hot. delivery driver did a great job
Maria . 2024-03-16
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Brilliant service, delivery driver so respectfull, shopping great 😊
Laura . 2024-03-02
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the driver was lovely and friendly
Louise . 2024-02-10
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food was cold and not all order was delivered 😒
Paula . 2024-02-09
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Got here at 5pm this evening. Couldn't sit down the bottom, no cups available and had to sit on the shabby sofa.
Edward James . 2024-02-02
MORE AT Google
The soya latte did not taste or smell right, like it was off. Could not drink it
Sam . 2024-01-25
MORE AT Just Eat
Large lattes are barely half full
Sam . 2024-01-06
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Staff are amazing! Very friendly and fast serving
Stavros Patapoudakis . 2024-01-01
MORE AT Google
Friendly staff who made my drinks exactly as requested
Judith Gurney . 2023-12-14
MORE AT Google
Staff and services never put a foot wrong. Always top marks.
Daniel . 2023-11-19
MORE AT Just Eat
The coffee and toastie from Costa was lovely especially the coffee.. I'd definitely order from here again in the future. . The only complaint i have is i wished thay did a large cup of coffee... But will definitely be ordering again soon.. 👍👍👍
Mr . 2023-11-19
MORE AT Just Eat
Excellent food, pleasant staff and largelypleasantatmosphere. Service could be a bit quicker, and a stop to the music would be welcome.
Paul Davis . 2023-11-11
MORE AT Google
Asked for wet, received quarter of a cup of foam
Sam . 2023-11-10
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The food arrived 1hour and 20 minutes after the order was placed, the tea was half full as it had spilled and the food and drinks were stone cold.
Chris . 2023-11-05
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Extremely friendly staff and warm atmosphere, food and drinks are always on point.
Glen Proctor . 2023-10-25
MORE AT Google
The staff are very attentive and welcoming. The shop is always kept immaculate and the food served well. Our favourite costa/coffee shop
bluecarr2015 . 2023-09-23
MORE AT TripAdvisor
Cheese and bean toastie overcooked. Ended up in the bin. Strawberry frappe lid wasn't on properly so as I lifted from bag it spilled all over. Unable to respond to emails I'm having problem with outlook account.
Emma . 2023-09-10
MORE AT Just Eat
Ordered soy milk for my latte, definitely did not receive soya milk.
Carole . 2023-09-02
MORE AT Just Eat
So 2/4 times my sandwhich has been stale. Don't know if that's the packaging itself or if they're keeping them too long. Stale croissant today too. Staff definitely need to pack items better, it's happened a few times now where hot coffee has been packed with items that are supposed to stay cold (coffee with chocolate and so it melts). I'll probably still order again as I love the chai but considering the prices you pay for the items, you don't expect things to be stale or melted when they arrive. Signed, An unhappy pregnant person.
Mia . 2023-08-09
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I love Costa but I ordered my son a salad and they sent a panini, disappointed
Janine . 2023-07-29
MORE AT Just Eat
Missing item and no straw for the cold drink, no brown sugar
Tracey . 2023-07-29
MORE AT Just Eat
Toastie was nice but a bit cold when it arrived :/
Dani . 2023-06-18
MORE AT Just Eat
Absolutely delicious, first time trying iced coffee and it was amazing, might have to get another one tomorrow
Jason . 2023-06-16
MORE AT Just Eat
I'm still waiting for my food. No Just Eat driver was assigned, I was warned that I couldn't cancel due to Costa starting to prep the order. However, my order stated they wouldn't start until a driver was assigned. Now I need to find out how to contact Just Eat as nobody answers the phone and I've paid for an order that was never dispatched.
Richie . 2023-06-07
MORE AT Just Eat
Food didn't arrive even when the app said delivery
James . 2023-05-08
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Hot chocolate and flat white missing
Liam . 2023-05-02
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Very pleasant friendly staff with great tasting coffee 😋
Converse Mackem . 2023-04-25
MORE AT Google
Busy but staff were spot on and pleasant.
carole Kelly . 2023-04-09
MORE AT Google
Wrong items received waste of money
susan . 2023-04-06
MORE AT Just Eat
Lovely staff ,nice and clean and great coffee.
Mary Doll WHEELER . 2023-03-10
MORE AT Google
Getting addicted to those Breakfast wraps- yummy
A Gilby . 2023-03-06
MORE AT Google
I did not receive the carrot and walnut cake and have not received a refund. Do you know when this will happen? Thanks
Cherelyne . 2023-03-06
MORE AT Just Eat
Service is always great. The staff always make you feel like part of the ‘Costa’ family. What a great culture to embed into the business. ✔️
Christopher Mcgill . 2023-03-05
MORE AT Google
Good coffee, great staff, so friendly and nothing was too much trouble. Chloe was very helpful.
John Whiteoak . 2023-03-04
MORE AT Google
Lovely sandwich and delicious muffin!
Sandra . 2023-02-23
MORE AT Just Eat
Order correct and delivered on time. However, the paper bag broke as I took my delivery to the kitchen resulting in a full coffee spilling on my carpet. Luckily no one was scolded Made just eat aware and was told nothing they can do. I don’t expect them to “do” anything other than make others aware that this might be an issue especially if a child or pet had been standing next to me and had a coffee spill over them! I would usually support the bag with one hand whilst holding the handle with the other but I’m currently in a sling! Just be aware that the handles alone obviously cannot support the weight of 2 large coffees and a muffin
Heidi . 2023-02-12
MORE AT Just Eat
Nice delivery during operation recovery (couldn't go out)
Stella . 2023-02-05
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Cakes were nice as was the cappuccino but the flat white was poor. More like a weak latte which is surprising as normally excellent.
Steven . 2023-02-05
MORE AT Just Eat
No straws he got lost and delivered to wrong house Not cold
Megan . 2023-01-26
MORE AT Just Eat
You order, you pay, you sit at a table and consume your order.. Simple as that...
Steven Chapplow . 2023-01-25
MORE AT Google
Said it was delivered but it never came
Sarah . 2023-01-18
MORE AT Just Eat
The food was late, all food was cold
Chloe . 2022-12-20
MORE AT Just Eat
Hot chocolate arrived minus the marshmallows that I’d paid for and no refund offered!
Carolynn . 2022-11-18
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Great Costa outlet. Staff are fab, it has plenty of room, and it's in a nice location. There are also around 5 or 6 tables outside for nice days/dog owners/smokers.
Rob Thubron . 2022-10-09
MORE AT Google
Lovely coffee ..lush cakes tasty sarnies ...
Paul Armstrong . 2022-10-08
MORE AT Google
Arrived on time and the food was fine.
Hasan . 2022-09-23
MORE AT Just Eat
The delivery driver was excellent and professional in our delivery 10 out 10 .
Dave/julie . 2022-09-05
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Not bothered how good the coffee is or where the beans are from or even how many stars the hygiene quality is, i will never drink a coffee that has had a makems dirty muts in my caramel macchiato, no way jose!! they stink of mould and are all fat sacks of piss and wind, not good at all!!!!
UK Food Reviews . 2022-08-12
MORE AT TripAdvisor
The staff were so polite and friendly here, all of the costa are friendly and polite, they’re obviously well trained!
Shane Morley . 2022-08-05
MORE AT Google
Was given a regular milk latte instead of soya, and was full of foam anyway
Sam . 2022-07-26
MORE AT Just Eat
Nice, quick and easy. Friendly driver
Ashleigh . 2022-07-13
MORE AT Just Eat
Excellent service as all ways from Jack Sarah and the staff ,
Dave . 2022-07-11
MORE AT Just Eat
I wouldn’t normally opt for a Costa usually preferring independent spots however this one is very convenient to where I live and the friendliness of the staff and consistency of the service means I’ve been a regular visitor for a few years now. It didn’t take long for them to know my order and they’re always very friendly with my little boy which always helps. I also find it’s more reasonably priced than other well know coffee chains. It’s always clean and there’s usually somewhere to sit even when busy. Service is speedy and I don’t think they’ve ever made a mistake with an order. Overall I’d recommend a visit if you happen to be close by or passing.
Abi H . 2022-07-11
MORE AT Google
Great quality and delivery quick
Sarah . 2022-07-02
MORE AT Just Eat
First time using this service, and it was fast friendly service, delivered with excellent quality and care , Drinks very hot and just what I expected from Costa coffee the Broadway Sunderland, sr4 8np
Dave . 2022-07-02
MORE AT Just Eat
Food and drinks were nice. Temperatures perfect. Didn’t receive straw
Jack . 2022-06-16
MORE AT Just Eat
Great tub of caffeine to wake me up.
Jillian . 2022-05-27
MORE AT Just Eat
Coffee Frappe was too weak, very little taste, essentially drinking ice :(. Caramel Oat Latte superb as always.
Olivia . 2022-05-25
MORE AT Just Eat
Cold on arrival after waiting almost 1 and a half hours.
Liam . 2022-05-12
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Lovely friendly staff..excellent coffee and cakes.
Alan Sioux . 2022-04-26
MORE AT Google
Excellent Coffee with great service 😀
David Lamb . 2022-04-21
MORE AT Google
Great coffee. Helpful staff. Quick service for Costa.
Andrew Macleod . 2022-04-15
MORE AT Google
Costa coffee, got a friend called Costa 😂
Craig . 2022-04-12
MORE AT Google
Ordered a large latte, cup was only 3/4 filled
Sam . 2022-04-09
MORE AT Just Eat
Food was great and delivery driver was lovely!
Ruthlyn . 2022-04-09
MORE AT Just Eat
Driver very hasty, didn’t wait for me to answer door
Stella . 2022-04-07
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Love the caramel Muffin and my Mocha. Lovely staff.
Sheila Fortuna . 2022-03-29
MORE AT Google
Always amazing quality and deliciousness
Alison . 2022-03-29
MORE AT Just Eat
Excellent service and great offers. In and out in less then 5 minutes.
DJClubAndy . 2022-03-19
MORE AT Google
Fabulous coffee , cakes and sandwiches, also tea ,chocolate fruit drinks the list is endless, what makes it so special are the super efficient friendly staff, always a pleasure to sit in or take out,
KEN MUSTARD . 2022-03-12
MORE AT Google
Food and hot chocolate fresh! Delivery driver friendly and on time :-)!
Lauren . 2022-02-16
MORE AT Just Eat
Never received the triple chocolate cookies I ordered 😔 coffees delicious though
Ezekiel . 2022-02-06
MORE AT Just Eat
Main component of order was missing, just circled on receipt to claim refund! Effectively they just delivered the drink and no lunch. Ridiculous.
Zoe . 2022-02-05
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I find it difficult to review Costa. The service is friendly and efficient. The coffee is excellent and consistent. There is seldom anything to fault. This applies to any branch.
Paul Nash . 2022-02-03
MORE AT Google
I am not a fan of greggs. Getting this order from costas delivered as Greggs coffee, pizza etc didn't help. Very disappointed.
Lynne . 2022-01-31
MORE AT Just Eat
Food was late driver went 10 minutes in a circle 10 minutes from my street food was not hot
Mandy . 2022-01-28
MORE AT Just Eat
Ordered two hot chocolates… lovely! Still hot as well
Lauren . 2021-12-13
MORE AT Just Eat
Delivery driver really friendly! Quick service and hot chocolate and lemon muffin was lovely ! ☺️
Lauren . 2021-12-02
MORE AT Just Eat
Delicious as usual, came hot as always.
Alison . 2021-11-24
MORE AT Just Eat
Food was lovely but cappuccino tasted strange like chemical taste
Mandy . 2021-11-23
MORE AT Just Eat
Driver went to the incorrect entrance, he called me and went to the right door . Just an error, it’s ok
Korea . 2021-11-10
MORE AT Just Eat
Order absolutely spot on and delicious. They also rectified getting the order wrong yesterday by throwing in some free muffins. Exceptional customer service xx
Steven . 2021-11-10
MORE AT Just Eat
Full order was incorrect, I did not receive 1 correct item
Steven . 2021-11-09
MORE AT Just Eat
Nice walk through park extension for cup of hot chocolate and a chat. 👍
carol martin . 2021-11-06
MORE AT Google
Costs and arm and a leg but it's well worth it
adam Hardy . 2021-11-04
MORE AT Google
Wrong order I ordered food and come with a coffee
Rachel . 2021-11-02
MORE AT Just Eat
I wasn't in there, Don't like the coffee anyway
Maureen Hines . 2021-10-14
MORE AT Google
These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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Attended a party here last night, Terrible service and drinks. The staff were miserable definitely no service with smiles in this place. I do agree with the last review, the staff need customer service training. Gin with a warm bottle of cheap lemonade for my first drink, Then I got a glass of Warm Prosecco (which I was advised by the staff that the party guests were drinking far to quick so can’t chill quick enough)🥴 Then I received a flat dreg from a different kind of Prosecco bottle which I had to send back. Then I noticed each round of the same drinks I was being charged different prices. When questioned I was told I should be lucky that I have been undercharged the previous time🥴 Good job this place is at the bottom end of the town so it was a 1 off visit, I’ll not have to visit again.
68 Opinions
Had been to the Sunday Market at South Shields. We decided to go again to Suzies cafe for a coffee. We found a parking space and my husband went to get them I had a hot soup (vegable) and my husband had a coffee. Both really enjoyable. While were.sitting in the car.a car pulled in a disabled bay, no disabled badge.on. They didn't pay. I'm disabled and .always show my badge. Then another car pulls.up ( we were in a norma bayl as no disable.were free when we parked) along beside us, gets out dad,ma m amdchild.They too didn't pay. When we were coming out spotted two traffic wardens - hope 2 cars get a ticket.