Costa Coffee in Sunderland

Good coffee, great staff, so friendly and nothing was too much trouble. Laura and the other members of the team were helpful, cheerful and welcoming.

lovely cheerful delivery driver.

Friendly courier. polite and efficient.

Great friendly Costa. Staff are hard working and helpful a credit to the Costa empire.

Great place for coffee and cake

Coffee ready before I was ready. Thanks Millie for the best service, ever.

Awful ! Disgusting bitter coffee , tasteless food and an absolute lack of variety ! 🤮

Nice and relaxing place to visit

Absolutely useless service ordered coffee and bacon sandwich asked me to upgrade to large when I did told me or that’s £3 more could not hear the useless worker I will never return , should have gone to Gregg’s next door

Be careful paying by card here. They claim the payment didn't go through then double charge you. But then refuse to give a refund saying to contact head office who are not interested. Absolute scammers. yes it's only £2.55 but how many people does this branch do this too to double their profits. Avoid paying by card here!!

Inflexible and Corporate- the customer clearly is not always right here!! Wanted a 1 shot Americano in a medium take away cup. When I queried the price- which was the same as a standard medium Americano, I was told this was for the extra hot water. And the " barista" clearly was taking the water. She did say she cd put my standard - size one shot it into a medium size cup, but couldn't possibly top it up without me paying the extra. It was only 30p, the amount wasn't the issue, it was the inflexible attitude. Costa, are u happy to have lost a customer all over 30p?

Ordered 3 drinks pretty much the same other than one and we couldn't tell the difference as there were no labels to say which drink was which. Managed to work it out eventually but needed to know which one was different because of dietary requirements. Other than that drinks were nice and delivered on time.

Ordered oat milk instead of soya. No sticker or writing on the cup. I have been given cows milk instead of soya before so I can't drink it since I don't know whats in it.

My order never came it showed as been delivered but no one brought it!

These guys, similar to the new Washington Peel branch, know how to pull espresso shots. Very nice coffee, was bouncing after half a large americano.

If you like coffee you'll love this place abit expensive but you get what you pay for like most other things in life.

was really impressed how fast my delivery came and everything was still hot. delivery driver did a great job

Brilliant service, delivery driver so respectfull, shopping great 😊

the driver was lovely and friendly

food was cold and not all order was delivered 😒

Got here at 5pm this evening. Couldn't sit down the bottom, no cups available and had to sit on the shabby sofa.

The soya latte did not taste or smell right, like it was off. Could not drink it

Large lattes are barely half full

Staff are amazing! Very friendly and fast serving

Friendly staff who made my drinks exactly as requested

The coffee and toastie from Costa was lovely especially the coffee.. I'd definitely order from here again in the future. . The only complaint i have is i wished thay did a large cup of coffee... But will definitely be ordering again soon.. 👍👍👍

Staff and services never put a foot wrong. Always top marks.

Excellent food, pleasant staff and largelypleasantatmosphere. Service could be a bit quicker, and a stop to the music would be welcome.

Asked for wet, received quarter of a cup of foam

The food arrived 1hour and 20 minutes after the order was placed, the tea was half full as it had spilled and the food and drinks were stone cold.

Extremely friendly staff and warm atmosphere, food and drinks are always on point.

The staff are very attentive and welcoming. The shop is always kept immaculate and the food served well. Our favourite costa/coffee shop

Cheese and bean toastie overcooked. Ended up in the bin. Strawberry frappe lid wasn't on properly so as I lifted from bag it spilled all over. Unable to respond to emails I'm having problem with outlook account.

Ordered soy milk for my latte, definitely did not receive soya milk.

So 2/4 times my sandwhich has been stale. Don't know if that's the packaging itself or if they're keeping them too long. Stale croissant today too. Staff definitely need to pack items better, it's happened a few times now where hot coffee has been packed with items that are supposed to stay cold (coffee with chocolate and so it melts). I'll probably still order again as I love the chai but considering the prices you pay for the items, you don't expect things to be stale or melted when they arrive. Signed, An unhappy pregnant person.

Missing item and no straw for the cold drink, no brown sugar

I love Costa but I ordered my son a salad and they sent a panini, disappointed

Toastie was nice but a bit cold when it arrived :/

Absolutely delicious, first time trying iced coffee and it was amazing, might have to get another one tomorrow

I'm still waiting for my food. No Just Eat driver was assigned, I was warned that I couldn't cancel due to Costa starting to prep the order. However, my order stated they wouldn't start until a driver was assigned. Now I need to find out how to contact Just Eat as nobody answers the phone and I've paid for an order that was never dispatched.

Food didn't arrive even when the app said delivery

Hot chocolate and flat white missing

Very pleasant friendly staff with great tasting coffee 😋

Busy but staff were spot on and pleasant.

Wrong items received waste of money

Lovely staff ,nice and clean and great coffee.

I did not receive the carrot and walnut cake and have not received a refund. Do you know when this will happen? Thanks

Getting addicted to those Breakfast wraps- yummy

Service is always great. The staff always make you feel like part of the ‘Costa’ family. What a great culture to embed into the business. ✔️

Lovely sandwich and delicious muffin!

Order correct and delivered on time. However, the paper bag broke as I took my delivery to the kitchen resulting in a full coffee spilling on my carpet. Luckily no one was scolded Made just eat aware and was told nothing they can do. I don’t expect them to “do” anything other than make others aware that this might be an issue especially if a child or pet had been standing next to me and had a coffee spill over them! I would usually support the bag with one hand whilst holding the handle with the other but I’m currently in a sling! Just be aware that the handles alone obviously cannot support the weight of 2 large coffees and a muffin

Nice delivery during operation recovery (couldn't go out)

Cakes were nice as was the cappuccino but the flat white was poor. More like a weak latte which is surprising as normally excellent.

No straws he got lost and delivered to wrong house Not cold

You order, you pay, you sit at a table and consume your order.. Simple as that...

Said it was delivered but it never came

The food was late, all food was cold

Hot chocolate arrived minus the marshmallows that I’d paid for and no refund offered!

Great Costa outlet. Staff are fab, it has plenty of room, and it's in a nice location. There are also around 5 or 6 tables outside for nice days/dog owners/smokers.

Lovely coffee ..lush cakes tasty sarnies ...

Arrived on time and the food was fine.

The delivery driver was excellent and professional in our delivery 10 out 10 .

Not bothered how good the coffee is or where the beans are from or even how many stars the hygiene quality is, i will never drink a coffee that has had a makems dirty muts in my caramel macchiato, no way jose!! they stink of mould and are all fat sacks of piss and wind, not good at all!!!!

The staff were so polite and friendly here, all of the costa are friendly and polite, they’re obviously well trained!

Was given a regular milk latte instead of soya, and was full of foam anyway

Nice, quick and easy. Friendly driver

I wouldn’t normally opt for a Costa usually preferring independent spots however this one is very convenient to where I live and the friendliness of the staff and consistency of the service means I’ve been a regular visitor for a few years now. It didn’t take long for them to know my order and they’re always very friendly with my little boy which always helps. I also find it’s more reasonably priced than other well know coffee chains. It’s always clean and there’s usually somewhere to sit even when busy. Service is speedy and I don’t think they’ve ever made a mistake with an order. Overall I’d recommend a visit if you happen to be close by or passing.

Excellent service as all ways from Jack Sarah and the staff ,

First time using this service, and it was fast friendly service, delivered with excellent quality and care , Drinks very hot and just what I expected from Costa coffee the Broadway Sunderland, sr4 8np

Great quality and delivery quick

Food and drinks were nice. Temperatures perfect. Didn’t receive straw

Great tub of caffeine to wake me up.

Coffee Frappe was too weak, very little taste, essentially drinking ice :(. Caramel Oat Latte superb as always.

Cold on arrival after waiting almost 1 and a half hours.

Lovely friendly staff..excellent coffee and cakes.

Excellent Coffee with great service 😀

Great coffee. Helpful staff. Quick service for Costa.

Costa coffee, got a friend called Costa 😂

Ordered a large latte, cup was only 3/4 filled

Food was great and delivery driver was lovely!

Driver very hasty, didn’t wait for me to answer door

Love the caramel Muffin and my Mocha. Lovely staff.

Always amazing quality and deliciousness

Excellent service and great offers. In and out in less then 5 minutes.

Fabulous coffee , cakes and sandwiches, also tea ,chocolate fruit drinks the list is endless, what makes it so special are the super efficient friendly staff, always a pleasure to sit in or take out,

Food and hot chocolate fresh! Delivery driver friendly and on time :-)!

Never received the triple chocolate cookies I ordered 😔 coffees delicious though

Main component of order was missing, just circled on receipt to claim refund! Effectively they just delivered the drink and no lunch. Ridiculous.

I find it difficult to review Costa. The service is friendly and efficient. The coffee is excellent and consistent. There is seldom anything to fault. This applies to any branch.

I am not a fan of greggs. Getting this order from costas delivered as Greggs coffee, pizza etc didn't help. Very disappointed.

Food was late driver went 10 minutes in a circle 10 minutes from my street food was not hot

Ordered two hot chocolates… lovely! Still hot as well

Delivery driver really friendly! Quick service and hot chocolate and lemon muffin was lovely ! ☺️

Delicious as usual, came hot as always.

Food was lovely but cappuccino tasted strange like chemical taste

Order absolutely spot on and delicious. They also rectified getting the order wrong yesterday by throwing in some free muffins. Exceptional customer service xx

Driver went to the incorrect entrance, he called me and went to the right door . Just an error, it’s ok

Full order was incorrect, I did not receive 1 correct item

Nice walk through park extension for cup of hot chocolate and a chat. 👍

Costs and arm and a leg but it's well worth it