Costa Coffee in Wrexham

There was a time when going to Marks for a coffee and a cake was a lovely treat. Not anymore. I had a cup of tea and I said to the lady you have forgot my saucer (never mind the little biscuit we used to get), she said we don't do saucers anymore. I had a toastie which was so greasy you could have wrung it out ugh!. Never mind poor people losing their jobs, I think you are losing the plot Marks, they are moving location in Wrexham (only the cafe I think) I only know I will not be following them. My husband went with his brother today, he said the coffee was horrible and his scone - no taste at all - his words 'I won't be going there again' It is so sad I think. I remember the times when Marks was great.

Had a take away Saturday night, mainly because of the delivery option. Easy to order, delivery time estimated 80 minutes plus, which wasn’t a problem. Food arrived within the hour, and it certainly didn’t disappoint, it was possibly best Chinese take away we have had in 12 months. This isn’t our usual default Chinese take away. Beef king po and beef black bean both with booked rice and both were delicious. Accompanied by prawn toast and mini spring rolls which again were delicious. Fantastic takeaway.

Have now been half a dozen times and its the same every time - slow to take an order, slow to serve the food unbelievably slow to get a bill and take payment. The foods good, the prices are reasonable but with 5 staff in the place during our last visit and only 6 customers the poor service is the reason we now go elsewhere.

We were in the cue waiting to buy a substantial amount of food my child went to go toilet whist we waited get served a woman shouted to him where you going I explained he's with us she replied are you eating in or out which I replied eating out she replied toilets are for eating in customers only it may be policy but was very abrupt about it needless to say they lost my order awful will avoid now and always

Order meal deals coffee and croissants with new trainers lad but check out not receive croissants,so ask acting manager call Hannah or Tana she said not they fault she very rude to me and not say any sorry very argumentative and charge me extra £2.10 for if I wanted croissants and we don’t mind to pay extra but the service embarrassment in front a lot of people, she checked the till system not showing meal deals this not offer refund and she walk off , not to be seen again, I feel very bad and upset embarrassing in front another customer