KFC in Wrexham

First class service today and the staff member called Liz went above and beyond..Thank you

Always busy, poor layout when queuing to order as the queue goes right in front of the door. Hopefully this will be sorted with the recent refurbishment. Standard fast food fare otherwise. A lot pricier than it used to be, though they do usually have some decent offers

Not the nicest KFC food ok service good.

After the recent refit, it's all modern with computer touch screen ordering, which seemed to confuse a lot of customers. You can pay at the touch screen or at the till where they serve the food. It is very cramped when busy, and you can't see your order number on the screen as there is only 1 screen. The chips are nice and the wings seem to have a bit more spice which is good.

Was good. Just remember they no longer take cash, just card

Wow ok so kfc just had a refurb and it's a little chaotic...drivers thru original door and customers thru the other...would of been better to swap as all the drivers just stand their blocking access to seating area. No clear signage to say where u can pay with cash thankfully a helpful employee was their when she noticed I had cash..not seen if toilets have had an update yet

I thought I was giving my Grandson and myself a treat by ordering 2 takeaway boneless chicken meals on line paid for collection, by the time I arrived at the collection point approx 10 mins my order had been cancelled, the staff found my order on the computer and re-instated it, home I go we sat down to eat, what a dissapontment, the chips were hard and seemed to be the scrapings not a whole chip in the packets, soggy sweetcorn and very dry chicken what a wase of £18.45p, thank goodness for the pepsi and dips!!! frozen pitza to the rescue.

Absolutely disgusted tonight. Placed an order 7pm for it to be shown delivering between 7.30-7.45. To then go back on and it change 7.45-8.20 and checked again it says 8.30-9.00pm. This is a joke. Will not be ordering again.

giving only one star because only thing we can have from kfc is cookies as the chicken is not halal everytime we want to eat halal kfc have to travel one hour to liverpool or manchester which is very unfair please make halal kfc in wrexham 🙏🏻 Edit : after kfc wrexham under gone a renovation we seen a sign on the door saying its halal HFA approved but today when we phoned kfc it says its not halal…. so confused and totally disappointed

Orderd KFC an hour ago and every time I check to see where it is the time changes, it's changed 8 times up to now , absolutely disgusting , I orderd because of the time slot for my autistic son who's 2 , still waiting and low and behold , stil putting the time later and later , spend money a few times a week to be treated like this , this will be my last order of the Time gets pushed back again , try and ring and no answer at the wrexham place

Fair play this kfc used to be git or miss but lately the food is fantastic

You know what your getting with a KFC. Busy but quick service and food as you would expect.

Really brilliant people and service. Got a newbie, but his colleague showed him which options would make our meal cheaper. Both people were just so good. The food was perfect, really hot, well cooked and tasty - we try to limit the amount of fast food we eat so when we do, we want it to be good and this didn't disappoint. There's a limit to how good the atmos in a KFC can be... Overall, just as good as KFC gets - yummy!

On a good day the food is excellent, if you like a kfc. On a bad day, and your really hungry, it's still good, but sometimes food is not hot although usually cooked well. Update, visited Tuesday 24.05.22, another nice Fillet.box meal. Delicious. Gravy superb, nice fillet burger, slightly not hot enough same with the chicken and fries, a few more fries would be nice too. Pepsi max Delicious. Overall ok. I've had some cracking FBM's there recently tho. ***UPDATE!! July 2023...had one of the best kfc's there gorgeous chicken, loads of fries (ask nicely you get more) gravy and good fillet burger. Spot on and we'll done. Addendum** price in 2021 and before £6.49/£6.89....now £9.79 ish.....obviously due to energy prices and probably some profiteering. Nice dinner tonight, slightly dry filet burger (crispy), chicken piece was perfect. Noisy kids in restaurant annoying. Overall ok. 4/5. 26/01/24 Yes a kfc drive thru would be great in Wrexham.

Excellent service, staff very helpful.

Popped in on our way back from the train station daughter was hungry, rice box meal plus extra chicken, fillet burger meal with no mayo ordered rice box fine fillet burger came with mayo not a happy bunny why do they get it wrong every time even when told no mayo. As it was take away too late to take it back

If no stars was an option, that's what they would get. Delivery driver took my postcode 3 times and kept putting the phone down on me and then marked it as delivered. I rang KFC and they said come down to kfc to get it which I could not so they told me they weren't going to send another driver and to get a refund from just eat, disgusting attitude from the staff.

Nice food but there computer ordering system need to be computer friendly as it is very complicated and very hard to understand plus there are no disabled parking and no disabled toilets

Fast service staff ok, good position in city centre

No wonder food is always cold by delivery companies, witnessed that it sits on counter for ages not under heat then drivers take multiple orders

Typical KFC food. Staff were friendly. Plenty of room to sit. Clean and tidy with good recycling.

Difficult to get in past all the delivery drivers

Food spot on as always. And hot . Staff sound

Really friendly and helpful staff

Lovely staff,so pleasant..just dismayed on the hot drinks machine completely gone!! Why? Not everyone like carbonated drinks,water,orange.

I didn't go to KFC I parked opposite sorry

Loved the hot wings. Friendly service. Cashiers and staff serve you with a smile on their faces

Haven't had kfc for a while..But went to wrexham kfc today , bargain bucket..yuk..what have they done to the recipe for the chicken was so dry and bland and not like it used to be... Before skin was lovely and chicken greasy ,and the chips are horrible...French fries needed desperately ...Will not be spending £25 there again in a hurry it was a waste of money

Walked in to order some chicken and chips and when it got to my turn to place my order the staff walked away to the back to do other things without uttering a word, and the two other staff in front of me also were doing stuff. I waited for a few minutes and no one attended to me which got me upset. Customer service etiquette to at least acknowledge a customers presence and then tell me to wait a few minutes due to them trying to sort pending orders would have been ok, but she just walked away. When I eventually called the attention of the other staff and complained about being ignored, in her words “as you can see we are busy, I’m just a staff. If you want you can speak to the manager”. So rude!!! No form of apology or anything. I complained to the manager and he haphazardly apologized and still tried to justify them ignoring me because they were busy. To think the manager doesn’t understand basic customer service etiquette and trying to defend bad customer service is absolutely beyond me. This is KFC!!! After getting my order, it still wasn’t complete as the staff wasn’t paying attention. I had to go back to pay for an extra order.

We order on delivery and have always had a good experience. Usually hot and everything included in order, seem to have great staff! :)

It's a KFC and it does what KFC does well. The staff were very friendly and helpful.

I love delicious KFC chicken so much that even if I have a refrigerator full of food, I still go to the restaurant

It's not worth it the prices are too expensive for the children box !!

Cold chips burnt chicken served disgusting service from kfc

when i order something i expect to get what i ordered I specifically asked for no legs in my twenty piece two x buckets as i WE DONT EAT THEM! what did i get for my £30+!! 15 x drumsticks and thighs 1 x breast 4 x sides, I had travelled for over an hour to this outlet, wish that i had been nearer to aid my return to chuck it over the counter instead of in my bin, WONT BE RETURNING, JOKERS .

Starting to get very annoyed at the sauces missing from our orders. Paid for extra garlic mayo didn’t get anything. Not even the supercharged sauce that came with my meal. If this had happened only once I wouldn’t mind but it’s become a running theme. Shame it’s the only local KFC. And we live 20min drive away so can’t exactly go back.

Food has consistently gone downhill for years. Nowhere near the standard of most other kfc's.

Absolutely fantastic thank you xx

One of the worst kfcs. Dirty tables, dry and over cooked food

I like the borgers, I spilt my Pepi and jesus helped me clean it up 😊😊.

Can get cold food when delivered late at night. Normally a bit of a wait for food. Can get very busy and queue out the door

Very crowded at rush hour. You have to wait for 45 min to 1.5 hours to pick an order. The food is tasty if you like and you are a fan of kfc.

Food quality is nice but service is too bad more waiting time for taking orders giving them.

Paid for 10 pieces get 8 . Yesterday 10 legs that's all over 40 spent and don't get what's on the menu Need retaining !

Nice food. Thank you, Rebeĉca bye👋👋👋 three official ĝô

Nice food. Service was nice and quick

Ok as KFC go. always a long queue though. Small change of staff. Big change in portion and size of food. Everything has got smaller

We now take a distant second place to all the food collectors such as"just eat" etc.

Service and staff very good lovely food

Very good service and friendly staff

Useless girl on the phone showing attitude to a paying customer! Disgusting behaviour and not worthy of her job or any job with that attitude.

I ordered 7 meals through Just Eat as a Christmas treat for the participants I work with. Waiting time wasn't too bad so no complaints there. When the order arrived, once checked, there were three items missing from the order, one being the infamous gravy. I called them to report the missing items only to be told "I won't send a driver back to you with the missing items as it's not worth it! Can you come into store to pick them up?" Firstly, the driver only delivered the items they had been given to them to deliver so KFC should think of this as 'worth it' as it was their error. Secondly, I would have came into store to order and pick up in the first instance if that was an option... hence using Just Eat. I then got told to get a refund from Just Eat if I couldn't get to the shop. Lousy customer service ultimately loses customers!

Don't bother ordering, they couldn't read a ticket and missed 30 pounds worth of order off

Buen restaurante y la atención es excelente.

Had to prompt them to actually wrap up the food in the bag, after watching her check out contents. Got home to discover meal missing from bag! Returned to get missing meal, no apology, just got food as filet burger was still in shelf waiting. Got home to eat, cold fillet burger... Not a happy experience. And unfortunately not the first time discovering missing food from order. Staff gave the impression of disinterest, plus extra fuel to return and collect cold, missing food. Not impressed.

Food was ok but unfortunately the place itself was way too busy and the staff seemed poorly trained and under too much pressure. Far too many delivery drivers were waiting for their customers food which was also a big factor in the average service.

Always has children causing trouble around. Not a relaxed atmosphere but food it nice

Food good. Service ok. Shop a bit cramped when waiting for orders

Ordered online, KFC is just as good as in the restaurant

Food always taste great and staff is helpful and friendly

Service discount card used here for 10% discount.

I ordered from just eat and my food came & it wasn’t even edible. The lettuce and chicken both tasted gone off and the bun was stale and hard. I’m not happy. It was disgusting. Thursday 9th November around 8ish pm

Nice food but its Wrexham and some rude customers

Unfortunately there chicken was Very greasy it was dripping loads came off it

Thanks to Julie for her great service she needs a pay raise Rest of staff not so great making her run around doing everything always depending on her We love you Julie

The food is so nice ,spicy chicken ,the staff members are so helpful n have positive attitude towards customer, people respect each other its nice u will feel free when u get there

It's KFC What more do I need to say, unrivaled quality fast food.

Sometimes loud but the staff are respectful and food is great

No me ha gustado mucho. Puesto q presumen se su rebozado crujiente y nada se nada.. El precio tampoco es barato. 4 personas, también te digo q no hemos salido con hambre.

Very welcoming staff should be applauded.

Avoid Avoid Avoid Avoid. Terrible counter staff, long wait, rude staff. Food was dry, and fries were not edible, and ended up untouched in the bin. If you are looking for a something to put you off KFC, then this place is perfect.

They accidentally sent the wrong burger and one of the staff members Brittany answered and she was really sweet and they sent me extra food as compensation, it was a small mistake but they were so kind to give me so much x thank you to the staff for all of that it was really kind

Clean and maintained KFC outlet. But when you get takeaway make sure you check all your sides there itself. I have some food missing without checking. Rather everything seems to be good with more offers announced here and then .

Great service, very fast at getting the food out.

Over priced for less, often dont get everything on the order. But its KFC 🍗. Love the taste..so i guess i will always be back,just not as often as I would like. Good staff, good manners.

Went for a Sunday lunch and the chicken was lovely. Best I have had. In fact we all mentioned how nice it was. Julie, one of the staff was very helpful too. A great credit to Wrexham KFC. We had the party bucket. Still great value for a family.

It's not a very big restaurant but they do serve you quickly and the staff are very polite and curtious, the food doesn't need to be rated as we all know that it's top quality wherever you are in the country

Went in and placed an order, received after a long wait, no apology, checked the order, missing an item, went back to the counter and asked for the item. Staff member called ‘Harry’ told me that “he’d shouted earlier asking for them. (This was obviously directed at the staff in the rear) then stared at me as if “so that’s your answer” no apology, no replacement item! Asked if he could have told me when I collected the order - WAS TOLD TO CALM DOWN MATE! It was so rude I almost laughed. Another staff member stepped in, handed over a replacement item and apologised. It’s like the few good staff you have here carry all the terrible ones KFC - do better

The food we ordered was very slow in getting to us, there wasn't that many people in there

Order not correct once again its everytime lately 😡 how can you miss chips out on a simple order of a family feast ??? , I also had other meals to go with Family feast ,We didnt enjoy our meal once again, staff need to stop rushing with orders and take there time to make sure customers orders are correct and not have missing items as it spoils your meal without the correct items.

Very friendly staff and food was hot and fresh. Suggest ordering ahead on the app at busy times as it can get busy.

Not really the best, fresh chips tiny portion and burnt 😕

Varieties of options to order the menu,good taste,I always choose burger and wings I feed potatoes chips that should be more crunchy to taste better.

Haven't been for a takeaway for couple of months and couldn't believe the price hikes 😳. The gravy tasted like they'd added a whole pot of pepper - yuk! We won't be visiting again in a hurry - fish and chips is now cheaper.

Came here for tea after watching a movie at the odeon. The only thing that was good was the food. As the floors and the tables were absolutely dirty. Haven’t been cleaned or swept and managed to find a clean table to sit at. Tried to get my code but the staff said the app doesn’t work so I couldn’t get my reward. Maybe I won’t go to kfc again as the rewards have stopped.

for the second time in 3 weeks i went into the Wrexham KFC and received terrible service for my take away. both times the order was short zingers were missing the kids sweet was missing I personally only had 4 under cooked chips they couldn't even get that right. the place was tatty looking seems to be under staffed and I was served both times by a young girl on the till who looked like she doesn't care I can't be bothered attitude and just give me your money and get out my face kind of look. never going back there even if they paid me too. I only went the 2nd time thinking everyone can make a mistake but twice in 3 weeks is unacceptable what a waste of £84

Called in yesterday. Food was lovely, service was quick and staff are very peasant. Especially a lady called Julie couldn't do enough for us and was such pleasure to talk to. She is a credit to your company

I came into the place at 22:30 and it was empty.... now I wonder why. I have to wait 15 mins for someone to attend me, I ordered two burger meals to take away and when I got home, the burger bread was burnt! The lettuce and sauce missing… the chips were so poorly cooked and we counted just 11…. Really? My daughter literally binned her whole meal and had some instant noodles so I couldn’t take the photo but as you can see from my images… the Zinger burger was horrendous. Not the place it used to be when the queues were long because the food was so tasty and properly done. I will not recommend it at all.

Absolutely rubbish service, every time we have ordered from here they get something wrong, can’t count items and miss out orders which then means you have to go back to pick up the rest of your order. DONT BOTHER ORDERING FROM HERE!!!!

Went for a take out, no organisation in the building. Understand it’s small and very busy however no system at all and staff don’t have a clue what they’re doing. Front of staff unprofessional. Waited 45 minutes for my food then another 20 for 2 missing items. Took to the car and it was all cold and items still missing. Wasn’t going back in due to it being heavily over crowded and not being able to even get to a till. Then to top it off got home and they gave me the wrong bucket (boneless but received on the bone)

This place was awful, a bunch of kids running about the place no please or thank you and front staff were just standing around dance to stuff on the phone

Ordered 2 meals and sat down. 20 minutes later, there was no food so went to the counter and handed a cold meal that had sat on the counter despite having been allocated a table number. i asked for the cold coffee and chips to be replaced and they were replaced without any fuss. Just hoped for better table service although the shop was very busy. Food was OK once replaced with hot food. Music in the kitchen area spoiled the dining experience as it was too loud. There was one music system for the front area and a different music noise at the back and the two differing songs clashed. Maybe use just the one music system ? Not two different ones running at the same time.

I popped into KFC when hunger snuck up on me. I am so glad the vegan burger is available. It’s so delicious. The customer service was fantastic and the food was good. Thank you for the 🌱 option.

Went to pickup the takeaway order, did not feel safe at all with Covid. Delivery drivers crammed in the restaurant area on the left like sardines, many of whom were not wearing masks. Constantly coming back and forth checking the status of their orders coming across normal takeout customers. They should be made to wait outside, especially if they’re not wearing masks which the majority were not. Kitchen was packed, no two meter distancing between the staff. If one person had Covid, the whole team would have to self isolate. Other than that, the front of house staff in this KFC are some of the best - It’s just a shame that the shoddy decisions of the management put this place down. I’ve seen many of the complaints relating to orders being incorrect but personally I’ve never had that issue with this KFC. Think I’d put off getting takeaway orders from here for the time being, not until Covid rates are down in Wrexham at least.

Definately didn't float my gravy boat!! How can a gravy box be delivered without gravy! Last order came without chips! Why - o why do I keep going back. Lesson learned - never again.

Didn’t visit but ordered through deliveroo, had a ‘checked and sealed’ sticker on bag, whoever checked it needs to go to Specsavers missing half the order!

I ordered some KFC on Deliveroo. The chips were cold, tasted like they had been reheated and the boneless chicken was extremely salty and I couldn’t even finish it. The bag was supposed to be sealed with the seal sticker, but instead it was just...

Chicken 4 pieces & fries & max pepsi delivered. Fries cold & meal looked like it had been thrown into the bag. Best part of the meal was the Pepsi. Not impressed at all.I certainly won't be ordering again & will be informing all my...

Me and my family picked up a 10 piece family feast after swimming and to say the food in general was absolutely terrible would be an understatement, 3 packets of chips instead the 4 stated on the menu, chicken was dry but worst of all...

I have visited KFC 3 times in the last Month and every time I have got home food I have paid for is not in the Bag and tonight is no exception, once again No Chips No Gravy in 2 of the orders, it is...