Costa Coffee in Stockport

It usually gets very busy here and I have waited some time in the que before now. It feels quite small and compact and it could probably get away with been a larger unit due to it's town centre location. Apart from that, it is a normal Costs outlet. They are generally all the same.

Awful experience.Staff shouting at each other and it was not busy at all. it was quite dirty the floor was a mess . Staff were unfriendly and mopping floors and seeming to be shutting up 2 hours before closing time. Not a pleasant experience.

Bad experience. Staff not really interested in serving chatting amongst themselves. A child of a staff member was dashing around the shop, very distracting. Trying to close areas down 2 hours before closing. Won't be returning in a hurry

nice coffee shop..although good leaves a lot to be desired

Man who served me needs a lesson in customer service. Seemed like a chore to serve me, as well as slagging off another customer when she complained that she got given the wrong item. More interested in drinking his own coffee than helping his colleagues make orders. Poor girls doing everything and getting stick off of him too!

Had a great time over a long coffee

The quickest Chai Latte I’ve ever seen made, they don’t mess around here.

Always busy in here. Service was quick and staff very friendly.

Waited in the queue for about 10 minutes, in which time it had moved forward only by one customer, whilst waiting I had a good view of behind the counter. The floor was atrocious, filthy, coffee grounds everywhere, squashed paper cups, spilt drinks and bits of rubbish. The bit that really did it for me was the plastic bags of milk that they use, on the floor, and repeatedly touched by the shoes of the employees. If I'm paying such a high price for the coffee, I don't really want floor milk laced with grime off the soles of several pairs of shoes. Yuk. I often go to Costa, but I had to question myself, why am I in here, spending so much cash, as lets face it, it isnt cheap, when I can walk straight out the door, up onto underbank, and go to somewhere like Rhode Island, where I'm greeted with a smile and friendly hello, and get a perfectly made coffee, exactly the way I like it, which I can then enjoy in a much calmer and more inviting atmosphere than the chaos down the street at Costa.

Adequate customer service Slow reaction time on receiving the coffees Obviously a good location in the middle of a town centre, however could be so much better.

Horrendous service. 4 people behind the counter and yet it took 20 mins to get served. Staff don't have a clue what was ordered, what had already been made, or what service actually means

Terrible experience. This store was obviously under staffed, which wasn’t any fault of the hard working staff there. However, there were some serious concerns. One- the floor was filthy with rubbish and spilt drinks (see photo). Two - I noticed that whilst there were separate implements (serving tongues and knives) for meat and non-meat products for the oven, all the implements were stored together side by side and the oven was used for both meat and veggie (at the same time too) - not acceptable. The waiting time was bad - we waited over 25 minutes in the queue and then gave up and went elsewhere.

I love Costa coffee so much, the ham and cheese toastie is amazing and the hot chocolate is the best hot chocolate I've ever had

Nice coffee but very slow service on this day.

We ordered a hot chocolate and a latte I paid and stood to one side awaiting our drinks 5 people got served and took there drinks , whilst these people were being served your barrista had asked us 4 times what we had ordered I repeated this 4 times , in the end I asked why our drinks were not being made the reply I got was she was waiting for the receipt that should of been given after I had paid , even though she had asked 4 times what we had ordered then carried on serving the 6th person still leaving us stood there , I then said why do you keep asking us what we have ordered then serving others to which her reply was DO YOU WANT REFUNDING my reply was I would like my drink that I paid for 30 mins ago , I will never use this place again they were ignorant and extremely rude , customer service is zilch

We nipped in around 5.40pm they close at 7pm. Told straight away no hot food and only takeaway cups. Which was fine for us but it wasn't the nicest opening. We got 2 coffees and 2 cake came to £14. We sat down and while we were there we saw multiple people denied/turned away wanting hot food. Some left some order something else but it was so awkward. I only saw 2 staff one serving other cleaning. Including hoovering under us while we were trying to drink our coffees. I get they want to get our on time and could understand if it was 15/30 minutes before close but it was well over an hour when we got there till close.

One of the members of staff is so, so rude and loves to snatch the money out of your hands! 👎🏼

I love a Costa butbits always soo slow.

Poor hygiene cold drinks over priced.

Really can't fault the food or the service of the staff at all. However, the decor and hygene of the place is way overdue a lick of paint, not to mention all the air condition vents are absolutley disgusting. The filters need replacing asap. The photos dont only prove this but i observed dust particles from the overloaded filter breaking off onto the expososed food below. Personal hygene has to be number one in public spaces and this is a let down. The more i looked the worse it got. I wont mention the toilets. Again cant fault thr hard working staff. Not their fault......or is it?

I like the fact that is clean and gives a happy vibe

Really sweet and helpful. I forgot to ask if the syrup was sugar free or not and she made sure I had the right one! Xx

Really slow service and nothing I could eat except for crisps. First and last visit for me.

Confusion over our order we ha dto repeat ourselves as it appeared the staff member didnt listen to what we ordered therfor got our order wrong.

No frappes sadly, so I had a ginger bread latte. Was actually lovely. Nice place, not loud and chaotic like most coffee shops, but still busy.

I look at the pre packed food and cakes , changed my mind ..So expensive. The service and atmosphere is always good 👍

Toilets clean dropped anchor in poo Bay so all good .... coffee decent too

Delicious coffee as always. The pesto and mozzarella flatbread was tasty.

Just dropped in for a quick coffee. Place was quiet at the time and I was not there long enough to form a significant impression.

Simply filthy, food and discarded plastic bottles all over the floor, tables filthy, coffee prep are filthy. Largely ignored by staff.

Visited today and had a lovely Mocha with a Caramel Waffle biscuit

The service was slow and my cup was chipped and we weren't given spoons. It seemed run down and not as clean and fresh as it is in other branches

I would never purchase coffee from Costa.

Mate a mate for a drink, chilled time with space to relax

Coffee was nice, chocolate cake was a bit dry, but carrot cake was great 👍, the lad serving wasn't very friendly but was polite.

Today we went to this branch with two other people, unfortunately the quality was very low and all our orders were cold. Even though it was 5 o'clock and there was an hour left until the branch closed, they delivered our orders to us in a container outside, and when we asked to clean our table, which was very dirty, they gave us a paper towel and told us to clean it yourself. I really regret going to this branch and I feel like I wasted my money.

The coffee was worse than dishwater. You need three shots of coffee at least for a cappuccino. It was the weakest ever!! The same for the rest of us at the table.

They have recently changed the counter and changed some of the walls

Not at all happy bought Mango bubbles it was absolutely rubbish. It was all watery. Not happy at all.I had to throw it away. Paid £4.50 for it. Its a lot off money.

Not the nicest of costs. Always packed and a bit scruffy. Lots of tables full of rubbish and crumbs everywhere

Visited Friday morning about 11 ish two lattes they were cold we actually left them then we had cakes 1 lemon curd cake which was nice. The other a chocolate one was horrible very dry. For £13 it was just a waste of money. Costa coffee used to be the place to go. Not for me anymore.

Filthy floor looks like it had never been mopped tables not cleared need more staff (although staff working helpful ) whole place needs a refurbishment now very dated decor and furnishings gloomy inside need brightening up

Had a break in here today with a friend. 2 lads running the show on a very busy Sunday. They did a great job, massive queue, they stayed really calm and had so much going on. I was really impressed. We stayed until nearly closing and felt relief for them it finally went quiet. Well Done staffers! 👏

I did not get bubbles in my Bluberry Bubble Frapé, I didn't get a normal plastic cup, I got a messy cup of coffee, gave me ice tea in a paper cup, Watermelon & Mint I got in a paper cup, not correctly done flat white, not tided up cups before giving out, no ice latte which I came to get mainly, I do not recomend this place I could have walked a bit longer and got better things in the costa near TK Max

My favourite place for coffee and snacks. The best iced cappuccino ever! The staff is always professional and friendly, i feel always welcomed! Thank you Adam for your excellent service!!

Friendly staff and fast service.

This lot need to sharpen up. They think it’s ok to close early and serve people with paper cups . The customer is king not an inconvenience . Won’t be calling again .

Staff member who served me was polite and efficient however number of staff were chatting behind the counter whilst the place was filthy. Many tables left covered in food and floor disgusting Did not try the toilets

Disappointed. Check your cutlery! Ordered 2 Cappuccino and cakes. Both teaspoons looked as though they'd never seen the inside of a dishwasher. Even the knife had dried food on it

It's alright in here needs a little relaxing music then even better

Good choice of coffee disappointed that you have to have an app to get any benefits as I have a loyalty card but I can only collect the beans for a free coffee.

Staff were very efficient, and drinks were lovely, would definitely recommend

Was in Stockport so called in for quick coffee before going home!

Always great coffee. No danish though 🤔🤔

Très bon endroit pour prendre un café avec des amis ou en famille . Je vous recommande d'aller prendre un café là-bas c'est mangifque est très calme.

Good service and friendly service

Really nice staff and great service

Interrupted me to move onto the next customer, the manager didn't care so rude the only reason it got 2 stars was for the food, but other than that I would have given it 0 stars

It was OK. Latte was fine but my friend had only a small amount of water in his tea pot. The sink broke so they closed up early. Otherwise it was OK.

After going Christmas food shopping decided jump in car on way back home went in here get hot chocolate myself Cappuccino for partner Took 20 minutes to make to drinks wouldn’t mind but mid morning not many people inside no drive thu after getting back into the car started to drive home taste of cappuccino gone off milk which went right though me when I got home Same happened to my partner few hours later Used Costa coffee s a lot in my job being delivery HGV driver this is first last time I will buy drink from here

Service is slow and was given dirty spoons was not happy won't be coming back

Nice place for a coffee. Plenty of seating & not compact like some coffee shops

I'm sorry but the staff need to be attentive to the length of the line and the time it takes to serve customers its is a slow process . I appreciate pannini take time to heat but how hard is it to comb the queue for coffee and cold confectionary customers

Coffees always nice Went last month and watched a mind member of staff help an elderly man work his phone even though it was really busy he took the time to be kind and I appreciate that. Service is always super efficient and it's always tidy

Slow service unclean counter cold coffee staff not as friendly as other Costa's

Store is always spotless clean. Staff are fast and very skilled making coffee they are always friendly.

One outlet of a national chain if coffee shops that does what it does effectively and efficiently.

Very busy, tables left dirty. Staff walking past never attempted to clean any tables

Staff very patient, public demand alot here

Excellent coffee as always! My favourite coffee shop! 😀

Dirty cutlery, slowest service ever, every table needs clearing up. Been here 12 minutes still waiting for toasted sandwich. Love Costa and never had an experience like this before definitely won't come back to this one!

Good quality drinks as always and lovely staff

Good coffee shop. Lovely coffee and good service.

It's Costa. I like their coffee and the service is good. What more can you say!

Popular and crowded lunchtime especially.

Absolutely diabolical. 20mins queuing. 3 customers orders completely messed up that had to be remade. Stood there for nothinf as I had to leave as I was late for an appointment. No apologies either. Shocking.

Very nice ambiance clean and pleasant staff enjoyed a latte and bacon barm cake will be going again when next in Stockport

Good coffee served by pleasant and efficient staff. A good rewards system, using the app, too.

It's got a great team and service is always great, I only have an issue with the store closing earlier than stayed online.

Nice snacks but I do miss the toasted teacakes.

Lovely staff and great service.

Lovely staff, fast efficient and great coffee. Thanks

Really pleasant staff. Prompt service and a decent espresso. Will definitely return.

Best café in Stockport town centre by far, quite small inside and can get busy but the staff are always really nice and the coffees and food are top quality.

Place was clean an well maintained. Service was good

This place is okay. They close the seating area way to early, so you have to get your stuff and go. Other than that, it's fine.

Possibly the worst Chai Lattle I have ever had, guess it made from power like any drink that isn’t coffee. The raw, mass of cinnamon on the top didn’t help.

Management is rude and unprofessional.

Google says open till 6pm, store decides to close at 4pm, not helpful if you plan to meet people based on Google information. Pretty weird a town centre corporate coffee chain closing so early. The hours on the door say 4pm too so if not a one-off. Was a pain for my business meeting.

Pleasant, just really enjoyable 👍👍👍

Well imagine my surprise, but yet another bad experience at this Costa. After a long hard day at work, me and my partner wanted to sit down over a nice, steaming cup of Joe. We were told we had to leave as the shop was closing, but it didn't shut for another 20 minutes. This was incredibly rude, it doesn't take me 20 minutes to sip down a nice, steaming cup of Joe. If I wanted a coffee to go I would go to McDonald's. I would like to speak to a manager to see what you are going to do about this.

It was lovely, enjoyed the coffee and lemon tart. 🍋

I'm a coffeeholic and this place is lovely.

Great coffee at average prices can be a bit slow

Good store with great staff who were always very busy.

Please tell me why when deciding to sit in Costa a coffee shop we are given take out cups and cakes in bags just because there is two staff working apparently. The Costa where I live in northenden has the same amount of staff and alot of customers too ,its a very busy Costa, yet here they say because of short staff. Sorry if I was to go to another coffee shop cafe ,would i then be given take out cups and bags, I dnt think so ,customers are paying for a sitting down experience,that's what the costs are for .if customers are given paper cups and bags then a lower charge should be applied to the customer not full price for then using their crockery . Not on ,I get there are staff shortages in hospitality .but other costas manage and as it was a Sunday wasnt overly busy either Sorry Dont think this is fair

Great coffee shop in the usual vein. The only downside for me is that it isn't very warm.

Clean but crowded at Lunchtime. Excellent service. Nice ☕ coffee. Generous servings for the price. 👍👍👍

Have sat in during busy periods and service was fine. Drinks are usual good quality Costa, and service was speedy

Usual standard of Costa Coffee, quite a small branch however.