Costa Coffee in Dumfries & Galloway

Recently came here for coffee and pastry. Service was great, pastrie was good but coffee was terrible. Perfectly located right near the highway near the shopping center.

Was extremely busy staff did best to cope but definitely need more staff to serve and clear tables etc.

Terrible place, Unruly kids roaming wild, Noisey and unchecked. Tables were uncleared and filthy. Walked in and spotted the carnage and we left and went to subway across the way which frankly wasnt much better.

Ordered 2 extra hot cappuccinos, no flavour whatsoever, took them back , got another 2- still awful and left them on the table.

Called in today and can’t Believe they didn’t have sweetners I did ask a member of staff who information me they are finding hard to get? Really I can buy them all day. I am diabetic and can’t have sugar. Awful without sweetners. Diabetics be aware of here.

went into costas at gretna green gateway today , was early it had only been open an hour or so ..we asked for a toasted t-cake , and 2 lattes .. " sorry no butter" was the reply ... ! and the guywasnot bothered or seemed interested at all .... we took our lattes , the coffe was flavorless, warm milk with a minimal hint of coffee , wish we had come out and just come back to carlisle .. even tho we are at gretna a bit , we will def not be going back in here .....

Twice I’ve been here, twice I’ve had a milky weak cup of coffee for £3.15. If you can’t make a flat white don’t advertise it, literally the weakest most overpriced coffee I’ve had. Said to the staff this isn’t a flat white, to which a scowl was the only reply.

I came here at Christmas for a drink to takeaway. I chose the chocolate orange hot chocolate. It was nice albeit very sweet. It was very busy so there was a lot of people queuing for their drinks to be made so the till area was a bit congested.

The coffee tasted fine but this Costa has to be the worst I have visited for staff attitude. Normally they have pride in their job but for the latte the girl filled the cup with steamed milk threw in the coffee added extra milk and shoved the cup at me. The order taker looked totally unhappy. A strange place

While the coffee was fine, the state of the baby changing room/disabled toilet/toilet was absolutely disgusting. It was extremely dirty, stinking of urine, floor, toilet and all surfaces wet (with god knows what!). The toilet clearly had not been cleaned for some considerable hours and just 5 minutes would have cleaned it to a reasonable standard. It makes you wonder about the hygiene in the rest of this Costa Cafe. This was at about 4pm on Sunday 14th November, when there seemed to be a huge number of staff around at that time. NO EXCUSES for this disgusting state. Would not risk taking a baby anywhere near this putrid mess of a toilet.

Huge queue due to ridiculously slow service. Absolutely no customer management to minimise Covid risk. Had to ask people behind us in the queue to keep some distance.

Visited here for a coffee on a Friday afternoon. The shop had clearly been busy with no clean tables and much litter and food debris lying around. This was perhsps understandable during a busy time however the condition of the restrooms was beyond unacceptable. They were so bad as to be absolutely unusable so I felt staff needed to be aware. I mentioned to the counter staff that when they had a spare moment the restrooms needed some urgent attention and was astounded to be told " cleaning isn't a priority, serving paying customers is". We left immediately. Would be interesting to know if Environmental Health officials would get the same response.

Visited this outlet on a lovely sunny Saturday afternoon to purchase 4 meals, cakes and drinks only to be greeted by a very rude member of staff who's aggressive tone left a lot to be desired. Spoke to the manager, who said it was due to the queue. However as we were the only ones in the queue, this wasn't really a valid explanation. Customer service training is required. Would not recommend.

I have been coming to this coffee shop for a couple of weeks to work. I am a regular and loyal customer. I sit on the same table and cause no issues, simply working quietly as I am a university student and I have no access to Wifi at home. I spend all day here buying breakfast, lunch and coffee. Today, I was asked to leave to make space for other customers which I completely respect, however the way in which I was spoken to was wholly inappropriate and rude. There were 4 other tables available at the time of this request. I felt belittled and made to feel like I had committed a crime. It was an older lady who was possibly management. If only she had spoken to me like a human being and not someone below her. Needless to say the rest of the team have always been helpful courteous and made me feel welcome.

Normal Costa standards, good coffee, lovely toasted sandwiches. We visited with my mother in law who is in a wheelchair and were very impressed with the service given by Paula. Even though we had to wait she was very polite, and chatty. When we did get a seat she came in to check it was suitable.

Visited on a Monday in August. As with a previous review charged full price. On leaving noticed on window says 50% discount. Confused. Staff member at door advising customers of covid requirements.

Your usual Costa in regards to the food & drink they sell & provide! Visited at start of week during August, when most Costa's are taking part in Government's "Eat out to Help out" Scheme! This Costa claimed they're not taking part as they'd reduced prices already due to Government's VAT reductions! Laughable to put it mildly!

Popular place to meet up or stop off from M6. Usual Costa products and service usually busy but people always coming and going

Lovely place most staff very friendly but one girl in particular was quite rude young small built girl who served me. Now I work for a multi million pound company who used to own Costa so I still get to use my discount card there,when she handed me the receipt to sign she told me to put my card number on there aswell,another member of staff overheard her and promptly informed her that actually that was her job to write my card number down and not myself her reply...?? " like I've got time for that!" Absolutely shocking attitude to have infront of a shop full of customers, needless to say I definitely will NOT be back here and I will tell others to avoid aswell perfectly nice well mannered baristas in the costa in Carlisle down the road. Her manager definitely should be retraining her and having a word!

£ 2.85 might sound expensive for a medium capuccino, but at Costa Coffee their medium would be large anywhere else, and so is good value. Also liked the snowflake shaped chocolate topping they did on mine and the coffee itsellf tasted very nice and looked like a capuccino should with a large top. The panini I had to accompany the coffee was nothing special, though, but OK as a snack to keep me going on a two hour journey. Also while I didn't try one, the cakes look quite nice and there are breakfast offers at this branch.Finally the staff were friendly and service was prompt and the toilets were clean and well maintained. I'd be tempted to go back.

Nice clean interior lovely fresh cakes drinks usual standard one of the best Costas definitely worth a visit.

Friendly, helpful team in today, and the coffee was of the highest standard. Not too busy either so there was plenty of table space. Recommended!

Visited during coach trip break along with half the coaches of the United kingdom.Service was reasonable owing to the queue, but the £12 2 x toastie and black coffees were mediocre. The gents toilet door was filthy and the room compact so didn't bother.The general appearance of the place was over used.All the available eateries were rammed but captive audiences. I had to you don't give it a miss unless you need to shop at a retail outlet.

I know it shouldn’t taste any different but the coffee I had from here was one of the best costas I’ve had! The staff were super friendly and so quick and efficient- is just paid and then the coffee was ready and our toasted sandwiches were done shortly after!!

Very quick service here and delicious drinking chocolate, cakes also very nice spotlessly clean everywhere too

Always pop in here when visiting Gateway especially when sun is out as patio area is lovely. Staff very nice / friendly and keep tables clear . Toilets fine. Only negative for me is the waiting time to be served when busy ( as it is in most Costas). Plenty of seating inside and out.

Lovely Costa with the usual choice of snack and drinks. Always busy but plenty of tables. Handy location too for the shops.

Having done our shopping, we needed something to generate some heat back into our bodies, due to the cold wind. of course it had to be Costa, always good and usually clean.

I had no appreciation that Gretna Gateway is a ghost town out of season. Given there were 3 staff working tables were not being cleared and customers were left to wait whilst the employees were taken through training - hmmn

After a serious accident I have to walk with an embow crutch. I went into Costa at Gretna Outlet for coffee on a Monday afternoon in February. I went to the disabled toilet as I can only walk with my crutch and disabled facilities usually have a handrail. After using the toilet I then discovered that the toilet paper dispenser was completely empty. Having left my bag with nose tissues and a few scraps of lists and receipts at the table with my companion I was obliged to use my hand to wipe off faeces and then rinse in the sink. After this highly unpleasant procedure my backside was wet and consequently, so was my underwear. I used the soap provided to clean my hand and used the dryer. There was no way to know if I had been the only customer with recent faeces on their hands arriving at the counter. The barista immediately filled the dispenser with a huge wedge of the appropriate toilet tissue. The size of the refill was a clear indication that this essential item had not been checked for some time. There was no inspection chart to be seen. I went without my Americano and cake.

We went into the Costa Coffee for a cake and a mocha the cake was okay but the mocha was undrinkable it was cold and tasted terrible could not drink it and it was not cheap 😩😩

This is always our ‘first port of call’ when we visit the outlet. Never had a bad coffee or cake yet!

Always have to visit here when at Gretna coffee and a sandwich or cake or both lol mmmm nice a little bit expensive but we are on holiday

We stopped by for some coffee and cakes as we were visiting the outlet village. Good service and good coffee. The wifi allowed me to catch up with my emails as well.

Visited on the way home from Scotland on a long long journey and was pleasantly surprised. If only all Costas were like this one. Being three of us, we had a big lunchtime order and it was packed - inside and out. This did not faze the super-efficient and friendly staff. The queues were soon dispersed and amazingly the tables cleared in next to no time. The toilets were spotless! All credit to the great staff working there!

love Costa coffee and teatime coffee ie excellent staff are good and helpful and know what they are doing nothing is to much trouble only need to ask

Visit here regularly, standards change on a daily basis.

A very busy but well managed outlet. Staff are alive to the need to balance service with clearing tables and are very accomplished at it. It’s the usual great Costa menu and well worth the time for a stop.

They do a great coffee but their tea is really good. They have light snacks and is well located in the Gretna Green outlet mall. They have a lot of outdoor seating as well as indoors.

Terrible service, waited a long time for staff too stop talking too each other and serve us. Ordered 2 cappuccino 1 iced coffee and 1 frozen berry drink. Cappuccinos were Luke warm, iced coffee was completely tasteless the frozen berry was ok but then again it comes out a carton so what could go wrong! It was a hot day so most people sat outside we chose too stay indoors but struggled too find a clean table even though they were all empty! Toilets were atrocious! Soaking wet floor overflowing bins and no loo roll. Very disappointing never had any trouble in any other Costa won’t be rushing back.

Staff here are the most rude I have ever experienced when visiting any Costa.

excellent service in a very pleasant clean localtion within the shopping mall. coffee at its best together with a snack too

As usual when passing through we stop here for our caffeine top up. Good quick service and decent quality coffees. Tried a chai latte too this time, full of flavour, down to the cinnamon pieces at the bottom of the cup.

We it was a busy, hot day and what better than a coffee. Costa prides itself on standards across the brands and outlets. This branch was up to that standard.

Stopped in here for a coffee afrter a cool morning of shopping at the Mall. Friendly staff and yummy shortbread cookies.

Nice loo's, lots of staff, average service, huge cups if you go large. Just by Marks and Spencers. Check out lunch deals.

Gretna Outlets is a very busy place, with a number of places for coffee. The Costa is located near the entrance from the main car park and provides standard Costa fare in a clean environment. It was busy but there are a good number of tables. The service was pretty good too. There is limited toilet facility on site and the gents toilet is quite small, but tidy enough. The cappuccino and blueberry muffin were good as usual.

Costa is as good as always not only for coffee drinkers but others can enjoy the cold stuff. Good choice and after a walk around in the sun (if you are lucky) good place to cool off.

Between shopping we decided to call in for hot coffee and toasted tea cakes we were served buy friendly helpful staff where nothing was any trouble to them. This cafe is clean and caters for everyone and also has easy access with disability toilets for those who need them.

Once again best service from the staff at Costa especially Lizzie who is now going to be the new manager as she deserves to be

Stopped in here today for a coffee and quick snack. Coffee was ok but the toastie was not enjoyable. It...

Their food and coffee is good but service is very slow in here and tables were dirty when we were...

First stop after a very breezy trip up the motorway. Friendly staff serving hot tasty coffee and a toasted sandwich...

Met a colleague her to catch up. Nice restaurant area, nice staff, decent coffee and food. One of the better...

Extremely busy with long queues, and quite pricey for what you get. Staff gave quick service, but there was nowhere...

Costa, pero los precios típicos parecía un poco menos que sus seres autopista? Personal agradable y cordial. Diseño higiénico (entrada) no es obvio; o era sólo yo estar cansados de un largo viaje en coche?

Es un café Costa, mismo nivel buena y normal de selección. Personal amable y ambiente limpio y confortable. Se llena.

Me dirigía al norte por la autopista así que paramos aquí por un capuchino. Es típico de la costa. El café era bueno como el pastel de zanahoria.

Que necesitábamos para sentarse y relajarse antes de nuestro viaje, Todo como se esperaba en el servicio de costa, excelente café en un espacio relajante

There a re now quite a few coffee shops in the outlet village - this one is typical Costa in every way. Its a bit crowded (the whole place is).Nothing to commend it nor to condemn it.Whoever thinks this is 'worst coffee ever' has lived a charmed life.

The worst coffee I've ever had. Was the first coffee we had when we arrived in the U.K. And it was a big let down after flying for 24 hours.

Nice food and great coffee, but seemed rather a drama when they got my order wrong. Wasn't made any easier either by the fact we were not given a food receipt just a credit card ticket.Did get a swap of coffee in the end but others in my party had practically finished theirs by the time I got back with mine.

Very good coffee and the usual great service. Definetly worth going again. Highly recommend. Food good and reasonable pricing

I am a regular here because the coffee is great and sometimes the banter matches it. After recent refurbishment it is even better.

Great place to get a bite to eat and coffee. We took our wee dog inside as there were no places to sit outside, we had been there about an hour before a young lady approached me to say politely that no dogs were allowed inside. I genuinely thought that it was ok because there was another dog under a table. But I am now well informed and will not do it again. The coffee was ok though.

Brewed to order and made to order as usual, this place filled out need for a coffee and a sandwich. We had a cheese, pesto and tomato sandwich and a coffee, all as expected for our walkaround the outlets. Friendly staff as well.

Called into Costa coffee in Carlisle one of the best latte's i have had in a long time, it was served by a young man who had a good manner,and a sense of humour.Cafe was clean and fresh table's were clean when we all sat down and cleaned before our coffee was served, my partner was unsteady on his feet and the young man gave great assistance.

This is what you expect from a Costa's. Inexpensive food accompanied by nice coffees. The staff here were very nice and made for a pleasant lunch break whilst shopping in the outlet shops.

Good sized Costa coffee shop. All you would expect from Costa.Plenty of shops nearby including M&S . Good parking facilities.

I know the theory is the coffee should be the same costa to costa but it rarely is. Having said that we got two of the best coffees we've had in a long time when we stopped here on our way home.Friendly efficient staff and great coffee served up without any faffing about. Had a bacon roll and fizzy water too. All good.

Always busy, but the coffee is good of course and worth the effort. Food quite good in choice and quality.

Always call in for hot drinks from the best costas staff even though we aren't local ,who always make our hot chocolates really strong and quick . Always clean and friendly staff especially the manageress

I love Costa but the visit this time was not great. There was only one person clearing tables and run off her feet. The counter staff were grumpy, not smiling at all, apart from one. The server who served me almost shouted at me the amount I had to pay. And gawd forbid I didnt want mashmallows with my hot choc, just cream .. "just plain then" came the reply .. and plain I did get !

Wer auf dem Weg nach Norden fährt, sollte kurz in diesem Costa Café anhalten. Der Service ist super und der Flat White mit schönen Kuchen ist einfach fantastisch! Immer gerne wieder!

The service, food and drink here was very good. Did find that the staff had plenty of time to talk to locals/regular customers though which was a little off putting. Certainly couldn't fault the cleanliness of the establishment

Nothing wrong with it. Great coffee plenty of cakes and snacks,warm and comfortable. Always great tasting coffee.

Love this coffee shop the staff are so friendly and helpful. There is a good range of eats from toast to sandwiches and cakes. Worth a visit between shopping.

Busy place, lots going on but still had a full team of smiling, friendly, welcoming people. Despite being exceedingly busy, there was no scrimping on detail - the funny frothy milk pattern was there, cutlery & sauce for everything, no need to ask for anything. A very well run place - as it has been on each of my visits

Stood in a queue for a good 5 mins. It reminded me of rationing during the war! When I has reached the head of the queue, I was informed they could not serve a skinny decaf latte as they only had whole or soya milk. Can you believe it? This is supposed to be a coffee shop. I'll not darken their door again.

Extremely busy outlet, staff friendly, just managed to find a table. Thought the refreshments were good but pricey. Prefer a quieter establishment and more of a variety of food on offer.

Great place to meet friends for a coffee date. Popular chain so can be very busy & a bit noisy at times. Plenty of choice of drinks & cakes/muffins. Staff in any branches I've been in have all been very good.

Visited at a very busy time but the staff weren't phased and the service was good . There was plenty of Christmassy goodies on offer to tempt and despite being busy it wasn't too hard to find a seat.

Like most Costa Coffee outlets I find they are very good or so so.This one was very good. Tables cleaned / cleared regularly.Fast service at counter. Toilet, gents, clean and tidy.

Usual Costa outlet, busy, but bearable. Clean and efficient. Enough seating and dry on a damp day. Also large covered outside seating are for warmer days.

While exploring some the 50 stores here, decided we wanted a drink..we were going into Thorntons for one but found that very pricey so decided on Costa. have to say the hot choclate with cream and marshmallows on top was very nice plus the browne cake. Good service and plenty of places to sit and chill...

Situated in the out of town retail park, you get the average service, usual food and drinks. Busy when we visited and the speed of service a bit slow. Good and large free car parking but can be very busy at times and finding a space challenging.

Visited here a few days ago. The area was heaving with people and there was a queue of around 10 people inCosta Coffee. In spite of this, we were served speedily by pleasant smiling staff. The manager was herself was busy keeping tables clean as soon as they were vacated.Lovely coffee, excellent snackCongratulations and thanks to all the staff!

Very nice place to eat at food decent enough for reasonable prices. . Only issue tables against wall far too squeezed in...

Nice cafe with fast and not expensive service, place to eat and rest after outlets shopping. The coffee was good, and the carrot cake was excellent

Costa delivers exactly what it says it does. This was a nice outlet with two cash tills going and to coffee making areas so it seems some thought has gone into dealing with speedier service. The Baristas were friendly and doing their best to deal with the queues. As always lovely coffee and cakes and toasted sandwiches. There was also a nice outdoor seating area. Must be a nightmare at Christimas time with the volume of people visiting the Outlets.

Visited on Wednesday..service was terrible both assistants were rude,not just to me but to customers before and after me.The drinks had spills down sides ( takeaway cups as sat outside in sunshine ) place didn't seem well stocked or particularly clean...Won't be back

Picked up a takeaway coffee as we always do when passing a Costa and it was the usual good coffee. This cafe is much better since it extended into the shop space next door - good move Costa.

We visited today and had a toastie and muffin each with a cooler and a flat white. Hit the spot as we were both starving. V tasty. There was lots of seating available on this branch inside and out

we popped in to Costa to day on way back home from few days away in Scotland nice refreshing stop of for one of there delicious creamy coolers nice and roomy since they took over the former O2 shop staff really friendly clean and tidy coffee shop

The unit is next to M & S, and is always convenient for a coffee and snacks. It can get quite busy at times. On a nice day you can sit outside and drink your coffee in the square. It is typical of any Costa outlet.

When we fierst got to the Outlet, we needed a coffee and where better to have one. Costa can always be reelyed upon to satisfy and this did not disappoint. We had a coffee and a snack but others were eating more.

On our way home from an overnight stay in Dumfries and popped into the outlet. It was a Sunday. Weather was great and Costa was busy. Able to find a corner and enjoyed our drinks and panini's. Staff were really great in clearing the tables and the service was excellent as they just kept ensuring that all the customers got served.We normally like eating at the Costa at the outlet.

Good coffee just like all the Costas with very pleasant staff - and very efficient and pleasant. Worth calling in when travelling M6 / M74 to from Scotland. 2 mins off the mortorway and better than motorway services.

Popped to Gretna gateway for a spot of shopping on a pit stop whilst heading to work and I can smell a costa from a mile away so couldn't go past without entering It's quite a dark Costa however on a very warm day it was lovely and cool so it was good it was so dark I opted from an iced lemonade, very refreshing and my friend opted for a peach lemonade which she found very tasty Certainly will go back in if ever at the gateway in future

We had a coffee here, the staff were friendly despite being very busy on the two occasions we visited. We eventually got onto the free Wi-Fi, as we had no phone signal it was difficult to respond to the sign up email necessary for access