Costa Coffee in Huntingdonshire

Service here is shocking slow, more worried about taking the money and having 15 people wait for one person making the drinks, one person taking orders and money. Silly way of service now. Attitude from manager when suggested both make the drinks to catch up. Was deeply offended that a customer made a suggestion that goes against company policies. Customer service out the window along with common sense.

Costa Coffee café Within Hinchingbrooke hospital is located inside the main entrance to the site centralised in the main out patients and the accident & emergency department so covering both parts of the hospital building selling the usual costa pre-packaged snacks and fair this also means visitors can get a drink or snack if waiting on site Staff are very helpful and friendly some mobility parking outside the main entrance but limited to 1hr this can be extended if the department you are booked for is running late but you will need to inform the department your car registration number

I always find this Costa excellent when having to attend a department in the main part of the hospital BUT essentially as I am disabled and very often on my own, I really miss the Costa in the Treatment Centre as do so many patients. A vending machine isn't any way near the same.

Only costa I know that dont open at 7

i was very disappointed that at four o'clock in the afternoon they would only serve hot drinks in takeaway cups. I thought that as a country we are trying to cut down on waste.

The cash machine has not been working for three weeks !!

Opening hours are ridiculous. Open until 4pm Mon to Fri. 10 - 2 Saturday and Sunday. Visitors travel for miles to see relatives and can't get a drink!! Visiting is until 8pm. Why can't they open until then?

Went to the Costa in hinchingbrooke hospital. Drinks were more foam than fluid.

The small Costa in the treatment center is now closed, but the one just beyond the main entrance is still there. Took me far too long to find it, so just in case others had the same issue!

Although two flat whites were good and so was a lemon muffin, the Bakewell tart was over sweet and didn’t have even a hint of almond flavour anywhere. In 2018 I complained about the inability to have loyalty points added and here we are, 4 years later and the system still doesn’t work. If Costa can’t get their act together then there is little point in having a loyalty scheme. Wake up Costa!

Although I love Costa coffee, I am very disappointed about the sevice provided at both Hinchingbrook and Peterborough hospitals. Why do they close so early? Normally, 1600 hrs at both hospitals. Trying to get coffee at 1445 at Hinchingbrook MAU today, it was closed. So was the one in the main area. Seeing as both hospitals are open for patients and visitors for several more hours, I believe this is a poor service, because there is no alternative. Comments please.

Always good coffee and good service. Staff are lovely!

Cleanest Costa I have been to. Love the staff ❤️

It's an ok place but prices are very expensive,think its advantage taking as it's in a Hospital where people use this coffee shop regularly

Very nice strawberry and cream frostino

We were early for a hospital appointment and so had coffee and toasties. Service was good and the food and coffees were good. All tables were cleared efficiently. Definitely one of the better Costas I have been to recently.

Fast and friendly. What more could you ask for.

Bad customer service, rude staff, had a Costa coffee giftcard and they told me they do not accept it.

I was in hospital. aftetwards I had a coffee and cake

Customer service was very friendly helpful

Coffe was warm not hot and cake were hard

I waswas happy when my wife &i walked in the pay for our stuff. The staff wasn't nice to us. They were rude and saying that we should clean our mess before we leave. We weren't happy on their customer service experience on the tills. Very rude

Coffee was a just warm. Place was clean and tidy. Bit pricey too.

The flat white I had was warm and in a take away cup even though I was drinking in. Yet again loyalty points could not be redeemed or awarded as the machine was broken, this is a common occurrence at this Costa. Even the member of staff who served me said that it was always breaking down. Isn’t it time Costa did something about it? This is the third time for me in the last six months and I’ve only visited three times in the last six months!

Service was very good staff very pleasant and helpfull

Usual Costa but not the friendliest or perhaps not as attentive considering it was dead in there.

We called about lunchtime and although it was very busy, service was fairly quick. Good coffee, I see the prices are creeping up, with a fresh muffin. The only bugbear was that there wasn’t a single table cleared. I know they were busy but when customers are having to clear the tables to sit down, it does not leave a good impression.

Good coffee, clean venue. What's more important is who you're with...

Boneidle, unhelpful, make your own tea approach to customer service... Then the bill.... Please stop fleecing people in hospitals... Imagine where that profit could go

Coffee and sandwich nice. Not cheapest.

i had a strawberry n cream paid £3.50 was charged 45p for the cream .why it called strawb n cream then

Coffee sometimes tastes burnt also had chronic need for the toilet about hour after drinking there

Ordered thia latte. Was nothing to do with thia latte. Horrible taste. Thought it was another drink. Went back to the server . He said ( it is ok ) . Bad experience. Bad customer services

I like Costa coffee normally but I was very disappointed with this one at the Treatment Centre. No proper cups only non-recyclable cups; no ability to add loyalty points; lukewarm coffee; only one member of staff on duty who was rushed off her feet. I never understand why establishments in hospitals have such unhealthy food. Now that the chain has been taken over by Coca-Cola, I only hope that this is not a portent of the future. Disappointing.

BLOODY COLD. Don't like cold coffee

The tea was served in a takeaway cup so lots of hot water with one tea bag. The tea was so bland that we couldn't drink it at all as it tasted like plain boiled water.. Plus £ 2.20 for tea is expensive. Very disappointed. The Costa Coffee Tesco's charges £1.00 and serves it in a China teapot with a cup and milk in a milk jug.

Nice to see a Costa in a hospital foyer

Love Costa coffee always busy though so have to be prepared for a wait

Well laid out coffee shop. Franchise inside Hinchingbrooke Hospital. Friendly staff, good service.

Young energetic staff. Excellent product knowledge. Helpful with great service.

Was at hospital. Not Costa coffee!

Always a pleasure Husband very disabled me a little and the staff are always so helpful.

Good service. You can sit inside or outside in hospital gardens. Air conditioning.

Quick service and friendly staff

OK but good service in any Costa is rare

Lovely drinks well made nice pastries always busy staff over worked hence tables not always cleaned have had to ask on occasion but overall great trip out

Busy and slightly disorganised but this store is in a hospital

Nice coffee and cake all sorted pretty quickly.

fantastic ! great coffee, great sandwich

Nice relaxing COFFEE after hospital assessment 😀

Nice places to sit including outside area. Great toasties.

Good friendly and quick service. Lovely coffee.

Friendly staff and relaxed atmosphere, with no rush. ..

Arrived a few minutes before closing and ordered an iced coffee. Tasted like iced water with a hint of coffee. If made to the Costa Recipie then Costa HQ need to review.

Lovely staff, coffee made quickly and just what I asked for. Really impossible to complain. Tables and seating were all clean tidy.

This is very handy if you are visiting the hospital. A nice, but luke warm, flat white with a muffin just saw me through to dinner time. Good, fast service.

Still no alternative for the non-recyclable coffee cup.