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4.2

Based on 98 opinions finded in 2 websites

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Nº 351 in 856 in Sandwell

Nº 29 of 58 Other cuisines in Sandwell

CUSTOMERS TALK ABOUT DISHES WITH..coffee
Score

comment_iconOpinions

Very good service and very helpful and polite nothings to much trouble to help you brilliant staff well done all.

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Doreen . 2024-03-15

MORE AT Google

I sometimes come here in the mornings to get a drink before setting off to work. On all occasions the staff have been lovely. They always put a smile on their face even when it seems hectic. Thank you.

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S B . 2024-03-05

MORE AT Google

I always love a costa I've never had a bad experience and staff arecso nice and helpful

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Philip Clark . 2023-11-11

MORE AT Google

Nice Costa place located in Tesco. Very helpful and friendly staff, seems popular place for locals to have a cup of coffee

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TheOrient GA . 2023-07-18

MORE AT Google

Staff very friendly and efficient

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Karen While . 2023-07-15

MORE AT Google

Not much choice to eat for vegans

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Dianne Goode . 2023-06-07

MORE AT Google

I go here 5 times a week. The staff are the best I've ever seen in a retail venue. Friendly banter and exceptional service. The gaffer runs a tight ship.

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Dean Worton . 2023-05-28

MORE AT Google

Love this costa. The employees are always so polite, helpful and cheerful. They make the drinks perfect every time :)

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Megan D . 2023-05-14

MORE AT Google

Coffee good, service good. Took out so can't comment on atmosphere, only had biscuits

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Sandra Bradbury . 2023-04-06

MORE AT Google

Nice area to sit and chill before the shopping commences.

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Pamela Morris . 2023-03-05

MORE AT Google

Lovely cafe professional staff, extremely friendly, full of energy and so helpful. Nice food. There was a staff member named Nick who was extremely helpful and friendly.

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Brett Orme . 2023-02-15

MORE AT Google

Great place. Nice to have easy access when you fancy a coffee or frappé while shopping!

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User ID . 2022-09-11

MORE AT Google

Always Excellent at Cradley Costa! . Always clean and fully stocked!. All the staff (especially the guy with the ponytail) Always friendly and happy to help!. They go above and beyond here for sure ! . Only problem is it’s that popular at times may need a few more seats !

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Princess Potta . 2022-08-29

MORE AT Google

Excellent service staff always very friendly, exceptionally clean, go there 3 times a week, I stay there while the boss does the shopping. Best Costa I have been in without a doubt!

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John Johnson . 2022-08-27

MORE AT Google

Had to do this review really as was disgusted by Costa coffee in tesco cradley heath today. We go here quite regularly and it only takes one bad visit to lose custermors. No problem before. But today. Two members of staff, I think one was training, fairly quiet. There was five empty tables to chose from. I chose the only one that was clean for my family. The others did not get wiped in all the time that we were there, though the staff didn't look too busy. Standing behind the counter with their hands in their pockets looking bored. We were served in paper cups rather than the mugs they usually serve in. Not sure why as there were loads of (actually clean looking cups) stacked up. Maybe the guys serving us didn't want to wash them? As the guy was pulling the paper cups apart from the stack they were in he was putting his hands right inside the cups to pull them apart which turned my stomach but I had promised my kids a treat so tried not to think of it. As I waited for the drinks I noticed how mucky the back of the serving area was, both on the counters and with rubbish all over the floor. I work in food retail myself and would hate for custermors to see this. After all, it was not like the men there were busy. As reffered to before they were standing looking bored. There was a sign saying they were closing early due to lack of staff. I'm sure at least one of these two could have at least cleaned around. Very, very, very bad. I'm not saying we will.never visit this branch again, but if I see these two members of staff on I would avoid it.

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John Boone . 2022-05-23

MORE AT Google

Staff very helpful and friendly brought my coffee to the table as I am disabled 🙂

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Heather Chance . 2022-04-21

MORE AT Google

They make the best coffee and customer service was extraordinary I love it best coffee place.

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A Khan . 2021-10-17

MORE AT Google

The best Costa I have ever been to. The staff are absolutely brilliant and friendly. Have been a regular visitor and will continue to go with my family.

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F A . 2021-06-21

MORE AT Google

Costa Cradley Heath Always gives 100% customer service . The man who was on today always knows I have a mocha latte and makes it perfect . Great team 😀

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Kerry Marsh . 2020-11-04

MORE AT Google

Piping hot coffee, friendly service & well organised

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Tracey . 2020-09-03

MORE AT Google

Comfortable warm and friendly. xx

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Carol Dickinson . 2020-01-01

MORE AT Google

This Coffee Shop is worth trying, and I am sure you will like it, as did I when I went there. So please try it now

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Glenn H . 2019-12-21

MORE AT TripAdvisor

Had had a revamp recently and is even better than before. Add always Costa Coffees are really tasty but not too bitter. Cakes are delicious, what more can I say!

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Lesley Shale . 2019-10-12

MORE AT Google

Still need more staff training on keeping cloths clean and not putting fingers in cups.

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Carol Walker . 2019-06-12

MORE AT Google

The staff were pleasant and chatty and our drinks were perfect

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Claire Biggs . 2019-04-17

MORE AT Google

Lovely service and amazing drinks

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unicorns are cute . 2019-04-13

MORE AT Google

Not a very clean Costa but a Costa overall

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Yahya Sultan Mohammad . 2019-03-28

MORE AT Google

Nice cafe. Good food and drink. Staff friendly.

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Elaine Grisswell . 2019-03-25

MORE AT Google

Staff are very friendly and do their best to accommodate you. Best costa I’ve visited however drinks can be a bit hit and miss sometimes

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Kevin James . 2018-11-16

MORE AT Google

Drink here regularly always good and love the coffee.

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Karl Grigg . 2018-11-08

MORE AT Google

Friendly staff always happy to help

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Tracey Hixon . 2018-07-18

MORE AT Google

Regular Costa but with the advantage of being one of a very small number of real coffee sellers in the Cradley/Old Hill area

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Richard Hackett . 2018-07-17

MORE AT Google

ICE COOLER - NOT SO COOL :( Called in today for two Ice Coolers, only to be served with two summer drinks made with ice that had melted so badly, they had to scoop out the remaining ice from the water!!! This ended with two coolers not so cool, and just full of water, no ice at all - come on Costa, surely you can afford to use fresh ice surely - won't be trying another that's for sure. Disappointed really

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EA Newton . 2018-07-07

MORE AT Google

Waited a while to be served . One person serving and making the drinks. When we got our drink it was poor. What was going to be a relaxing drink turned into a nightmare Visited again today place getting worse staff making mistakes and still slow service

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Paul Ridge . 2018-06-20

MORE AT Google

Same good coffee as always, but service was slow & gluten free snacks very limited .although it was very quiet tables had not been cleaned.

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Deirdre Edwards . 2018-06-20

MORE AT Google

I went here on holiday and the coffee I had was lovely. The staff was limited but very helpful and friendly and the seating was very cosy.

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EveLeSauvage . 2018-04-28

MORE AT TripAdvisor

Staff are very helpful and polite, they never have any clean teapot lids and they have to place a small coffee cup in its place and often you are given larger cups with the tea as they have no clean cups. The tables often need tidying and customers have to clean dirty cups away this is only because they just don’t have enough staff.

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Billyboy131 . 2018-02-18

MORE AT TripAdvisor

Dirty tables full of trays,cups and plates and when i ordered a hot chocolate and an Americano i was told i would have to have it in a takeaway cup as they had run out of cups!!!!!???? Seriously

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jac elden . 2018-02-06

MORE AT Google

Went twice in the same day. Early afternoon it was busy but the staff were all very friendly and helpful even though the work must have been hectic. I went back later for a Black Forest Frostino when it read quieter and again the staff were lovely to deal with, very fast with orders. I'll make this Costa a regular stop when I go to Tesco!

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Doug Bromley . 2017-12-19

MORE AT Google

This is a busy shoppers cafe, basic but OK for a quick cuppa.

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Robert Simmons . 2017-10-28

MORE AT Google

Staff are great, they know how to make a decent coffee and look after the regulars taking the time to know their preferred drinks, the food is ok if you just want a quick snack with a coffee

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Linda R . 2017-08-10

MORE AT TripAdvisor

Nice quick visit to grab my morning coffee! The staff member was smiling and friendly. Always a plus when your feeling groggy. Caramel Latte was lovely. Sorry I didn't get your name.

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Karlito Games . 2017-07-11

MORE AT Google

Utilizamos esta tienda café mientras visitaba a unos amigos en la zona de cradley. Es típico de la Costa cómodos asientos gran café y el personal es amable y atento.

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Sidawat . 2017-05-30

MORE AT TripAdvisor

Nice little café in the Tesco store. Service was quick and friendly and the quality was the usual Costa standards.

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Baggie57 . 2016-12-30

MORE AT TripAdvisor

Really nice staff and the coffee as always is wonderful. Highly recommended.

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Listing15 . 2015-07-03

MORE AT Google

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