Costa Coffee in West Lothian

Extremely Disappointing Experience at Costa Coffee I’ve always been a fan of Costa Coffee, but my most recent visit was truly unsettling. While I was in line, I witnessed Kelly, the manager, loudly yelling at one of the employees in front of customers. It was shocking to see such behavior, and it created a tense, uncomfortable atmosphere for everyone in the café. The employee seemed genuinely stressed, and it was clear they were doing their best to handle the busy rush. Watching Kelly publicly berate them felt completely unprofessional and unnecessary. It’s one thing to provide constructive feedback behind closed doors, but publicly humiliating your staff is unacceptable. This experience completely soured my visit, and I’m really disappointed in how things were handled. I won’t be returning anytime soon, and I sincerely hope Costa Coffee addresses this issue and ensures that their staff is treated with more respect. No one should have to endure that kind of treatment at work—especially not in front of customers.

Lovely staff, hawever very disappointed that Costa charges for dairy alternatives. It's a shame that if you're ill and cannot have cow's milk you have to pay extra. Feels like diacrimination and punishing :(

Rude staff and bad customer service. I was asked to move because an area was closed for cleaning. There were no other seats available. And I didn't see him clean the area until 45 minutes later. Staff at the till were also a bit rude when I asked if they could heat up my muffin

I've been to this Costa many times and I accept that I may have to wait given its handy location. a few occasions and its usually busy, However, on this visit I was most unhappy with with the service and the attitude of one of the members of staff. The service received from the senior member of staff who was making the hot drinks I felt was inappropriate to be witnesses bt customers. This member of staff decided to embarass a member of staff by making it quite obvious she wasn't keeping up with service which only made the situation worse. I've witnessed much rudeness and distain from this person before however, I Felt the way he dealt with me asking for a fork was not acceptable, the fact that I should have 3 forks not 1 and how the fork was presented was with more disdain than I though appropriate for the situation so much so I did not wish to attract his wrath to request another two. Shocking behaviour towards a team member and rude customer service I'm sorry this is not acceptable doesn't matter how busy you are!!!

Bad customer service Coffee without the coffee ( forgot to add shot Asked asked about loyalty card told it wasn't wort while No tray offered to carry drinks to table . This bad service cost £8.40 for 2 drinks Thar were tepid not even hot 🥵

This is a review for the Costa coffee in the designer outlet. It was unbelievably slow. I was waiting in line for almost 20 minutes while staff sauntered about. It wasn't even like it was busy, it just felt like everyone was moving slowly. Much better organisation and flow is needed. The queue could have easily been handled in half the time. Especially with three members of staff on.

Great service from great staff. Been going here for years and never disappoints. The best coffee by far and always enjoy a bacon roll for breakfast

Went in for first (and last) time at 12:30. Just wanted a simple coffee and something to eat. Waitress was busy talking to friend, when she left I then got served. Premium prices should mean premium service! Will not return.

Staff not up to par at 10.30am when busy time of morning for shoppers to start the day. To busy chatting, not good, wait was awful, won’t be back unfortunately,

Regularly visit here when in the centre and usually good. Today however was bad. Being served at the till, the server Amy had absolutely no interest at all. Maybe the wrong job for her. Lots of dirty tables, place was quiet. All staff to busy chatting to each other. All in all a disappointing visit. Starbucks next time for us I think

I have been using Costa for several years this shop in particular in Almondvale Livingstone. I feel Costa prices have went up service has gone down. This afternoon staff were more interested at 4.30 in cleaning up than serving customers. I will use Costa in future but give this store a miss for a few weeks

Dropped in for Quick latte and cappuccino with toasted tea bread .Service was with a smile and not long to wait ,nice atmosphere in the cafe we were there about 10.30 and it was not to busy

We popped in last night to get a refuel whilst shopping for Christmas presents. We went in about 5pm. There were a few people in front of us. They placed orders then the woman announced to the other girl she was going on a break. Never even bothered taking us or the other couple in front of us orders. We left and decided to continue shopping.

The staff are great and usually very friendly, but my review is based purely on your coffee. I love coffee and live a good tasty latte to start my day, I now can only drink decaf as the caffeine makes me dizzy so I meet my man or my sister at Costa as that’s where they prefer, and I order my decaf skinny latte extra hot and less foam. Most visits are the same, I order and make a joke of my order request and then I get it and it’s Luke warm, it’s tasteless ( like watery milk with a hint of coffee or it’s a decent coffee amount but it’s very bitter. I usually take my cup back and ask if they can make it again which they do to be fair, but to save less milk and their time ( and mine as the minimum wait is around 10 mins in the queue) anyway please can you change to a better quality decaf coffee and train your staff so it’s not bitter. Saves you money, your staff time and I’m a happier customer xx

This is one of the best costa in livingston centre staff are great welcome you with a smile no mater how busy they are great place to stop for coffee on your shopping trip or just to meetup with friends or family

The staff were clearly bickering with one another which wasn't a great start. Had to repeat our order several times to get it right. The toilet was disgusting and I wouldn't set foot in it again. The coffee was as you expect but that was the only redeeming feature.

I used to pop in here for a coffee when I livex in the town and was really disappointed with the pokr staff attidude on my visit on 10th july 2019. Just plain disinterested and rude . The coffee aas average and the llace desererted . It should be sending a message that all is not well when regular customers have gone elsewhere. Wont be returning

I must say right away I am not a choco latte flatie frozen chilled or any other coffee corruption. I just want black coffee hot strong and plentiful with milk on the side. So that’s what I expected and it was not too bad if slightly bitter. The littered tables and food on the floor was unexpected and at the prices charged here I suspect it is a staffing issue. Verdict overall, it was ok for a quick coffee.

My problem with all these modern coffee shops is that they don't actually have a listing on the menu for 'coffee'. You have to give it a pretentious modern name. Flat white, americano.... What? I just want a coffee :-/

First of all I use Costa every where I go love the hot chocolate it's the best. I have to congratulate this particular Costa as it is the cleanest cup and spoon I have had in a while well done 👍 keep up the good work.

Located within the shopping mall, it offers all the Costa usuals. The soya latte was tasty and no extra charge for soya milk as I have to have lactose free milk. Served, as requested, extra hot.

Been here a few times with mixed results. Asked for coffee extra hot as usual. Cup not warmed so new what was coming - Luke warm coffee. Girl pleasant enough but not switched on. Won’t rush back. In contrast went to their other shop in the other centre and it was far better. Staff switched on and more pleasant. Coffee was just as I asked for.

كوستا تجدها في كل مكان طلبت شاي اخضر مع ماء صغير معدني الخدمة جيدة الاسعار مناسبة الطاقم صديق الموقع جميل

Whilst shopping in the Livingston Centre, my wife and I stopped off in Costa with two friends, whilst the coffee was the usual good quality my wife fancied a toastie which she found to be toasted only on one side and didn't taste the best.

Enjoyed a relaxing cappuccino and delicious food at this coffee house. Clean with friendly staff, even if they were stressed, as place was busy

Love visiting my favourite coffee shop it’s always a pleasure nothing too much trouble lots of staff quick service x

I am anxious not to be over critical of these coffee outlets as they are popular with lots of people but they really could be great if only.....they smiled? If black coffee with milk on the side did not confuse them? If the cups weren’t chipped as was the milk jug? If requesting more milk as you had two cups of brown liquid did not come in a giant paper cup? If the rhubarb and almond cake at £1.75 had more than one and a half bites? If the tables were clean and clear before you finally found one? As I say serves me right.

Another terrible trip to this establishment where they still deliver poor service with yet more chipped cups, milk jugs etc.

Not much to say, staff were friendly. Tables were clean. Coffee was really nice. ( and we managed to taste test some cakes - which were all lovely).

I wanted a Cappuccino and a nice bit cake, it was very busy but the staff had it all under control. My friend had a cheese and ham toastie, I had my lemon layer cake which was delicious. The place was clean and tidy next time I will try the toastie.

We visited on a Sunday afternoon . Actually we started off going to Starbucks but on entering there place we noticed how dirty it was and walked out. So a short walk later found us in Costa. The trainee behind the counter messed up the order in front of us and then took an age making a simple Latte .Whilst his mentor paid more attention to his cell phone than his charge! Not a great start . We sat in the seating near the entrance where a girl moved rubbish from one table to another then another but didn't bin any of it . She brushed the floor around a couple of tables at the rear of the place for the twenty mins we were there. And we had to ask another staff member to wipe our table as it was sticky with something and covered in crumbs . The floor under our table looked like it had not been swept all day. Perhaps the girl with the brush had not made it this far during her shift! the table next to us sat and openly drank takeaway coffee and the staff did not challenge them at all. This place has no management and needs a very deep clean as well as staff retraining .

If you elect to have a heated veggie option requiring some time in the oven at this establishment you should be aware that your food will be contaminated by meat products.

We had a coffee stop here and it was a very pleasant experience. The staff were very pleasant and professions and were willing to give a little time to chat with customers.

I visited this store twice in the month of January 2018. On both visits I have not felt welcomed and did not feel I was wanted by the team on those two shifts.

I visited this costa for a quick pit stop during a shopping trip with my Mum and sister. I was shocked to see how bad the customer service was. Most of the staff looked very miserable and the girl that served us at the till did not even greet us or say hello. I asked for a peach ice tea which was advertised on the board. The girl simply told me there wasn’t any left without any apology. We ordered 3 toasties which were up to the usual standard and we ordered 3 brownie slices which were average and given to us on a plate with no napkin. I went to the coffee station where there should be napkins but there were none so I went up to the till to ask for some, the guy making the coffee sighed and handed me 1 single napkin for 3 of us. I didn’t want to bother him again as he seemed too busy to care about customer service. It is embarrassing to receive such service like this in Scotland, I doubt very much that I will be returning.

Went in to get kids a hot chocolate and a Mango cooler. Asked the guy if they still did coolers. His response - ‘We do, but I really can’t be bothered’. Then looks at me waiting to change my mind. I don’t so he shouts someone else to do it for him.

Very strange tasting coffee - definitely not the usual standard received in other Costas has put me off going back here. Very busy place but perhaps could be cleaned up a bit more in between dirty customers. Not impressed.

Very busy place, with the staff working flat out to ensure your coffees, toasts, toasted tea cakes get to you as quickly as possible, very accessible with lots of seating.

Lovely ,clean and well set out . Staff very friendly and helpfull . Good variety of food , some a bit pricey but every thing is tasty. Will definitely be back .

With not many customers first thing in the morning this place is increasingly getting slower with poor hygiene standards. Dirty knives and chipped cups. When you dare to mention this you are frowned upon. This is not acceptable.

We visited here for some mid shopping refreshments. There is a large seating area outside as well as a few seats inside.

A coffee shop should have freshly made sandwiches from freshly made bread or at least a brand name bread, with fresh fillings, nothing processed, with butter not plastic as a spread.

The service was quick and efficient but the variety of soft drinks for kids was poor - almost everybody stocks fruit shoots but not this Costa!

Great service on a busy Saturday afternoon. No hassle getting a seat and no problem with asking for extras for the kids.

Used to be my favourite coffee shop but standards have slipped I think due to being busier.the cappuccino is always rushed and I have to remind them it is not a latte.

Never have an issue. Staff are really nice and friendly and coffee is consistently good. Right in centre so can be really busy, however never have a long wait.

Coffee & hot chocolate not very warm, spite requesting extra hot. Otherwise ok. Friendly enough. It is what it is but could do better.

Before we started to shop at Livingston outlet we take sandwiches and coffee in the mail.Relax a little bit before we starring to shop at GAP/NIKE/And more

Just love my costa coffee. I go so often the girl at the counter will already know my order. Friendly young staff always pleasant and sells the best hot drinks. Great for sitting in (lovely cakes) or just takeaway if you're in a rush.

Went here for lunch but decided just to have a cup of tea. It gets fairly busy but a lot of people bring food with them. Sandwiches and toasties are over priced and not very good. Their drinks keep going up in price it's now £2 for a pot of tea for one !! Won't bother going back there as there are lots of different places in the centre to eat and drink

wonderful staff and as always everything very good I have never complained about anything with costa coffee

My wife and I were treated to coffee and cake here by our daughter as a break from some pretty intensive shopping. We had an Americano each with cold milk and a mincemeat pie. The coffee was served in proper cups and i don't know if it was my imagination or not but tasted much better than any coffee served in paper/plastic cups. The mincemeat pies, which were probably only available because we are approaching the Christmas festive season, were lovely.Full marks to Costa Coffee.

The hot chocolate with marshmallows and cream makes my life. It's soooooo good I would say it's the best hot chocolate ever. The have a great selection of sandwiches and drinks and very good cakes.

Go here all the time. Staff is excellent and very busy. Coffee excellent. Young staff who remember what the order is and other orders.

Terrible service, slow acknowledgement, cold coffee that is weak, dirty tables, floor a mess and clearing waitress walking about angry and totally not interested in being there! That sums up my visit to here! I wouldn't recommend visiting here! The staff clearly don want customers as have no interest in service, cleaning or making coffee!I'm totally disgusted in my visit as a regular user of costa coffee in Edinburgh I expected better.

I have been to Costa Coffee a few times. Coffee lovely and served quickly however staff could be a bit better. Show they want to actually be there and a hello. Thank you and goodbye is so easy to do

Good cup of coffee and the staff, who are mostly young people, work very quickly and efficiently and are always pleasant. Lovely tasty treats too.

Wir hatten mal wieder wirklich guten Costa Coffee. Das Cafe liegt mitten in dem Shopping Centre.Der Service war sehr gut und wir mussten nicht lange warten. Der Kaffee liebevoll angerichtet uns sehr lecker.

Very busy shop tables need a bit cleaning up so maybe under staffed but got the mint creamy cooler amazing and my partner got the toffee fudge I think mm both to die for full off flavour

I have been here numerous times with friends for a delicious latte or cappuccino.The baristas are warm and welcoming.Service is prompt and the pastries are always tasty and fresh.The tables are spotless and toilets are clean.Why go anywhere else?

Better than starbucks. the gingerbread latte will always be my favourite. Lovely staff and great customer service

I love to go and get my skinny latte and toasty for lunch.They do a good choice of cakes,The Carmel muffins are amazing.They also do little packets of muffins to take home.

I absolutely love Coffee and Livingston Costa brings a cosy, chilled, relaxing atmosphere , with the contrast of the busy shoppers brings a lot of privacy and not having complete silence brings out more of a conversation and a giggle. The coffee itself if yummy, my favourite is a regular cappuccino with sprinkles the staff are all very polite and charming, the place is clean and well looked after. Love Costa and can't wait to be back.

Great coffee, lovely staff - great selection of cakes and snack food - didn't find any hot food that was low in calories though

I never miss a chance to pop into Costa to enjoy a lovely coffee and sweet dtreat. The staff are always friendly and service is quick despite always being busy. There is lots of Sears for dining in and watching the world go by. The festive coffee and cake selection is a must try from the gingerbread latte to warm fudge hot chocolate.... Cakes are delicious too with many choices it always has me coming back time and time again.... Can't wait for my next fix!

Really like Costa coffee great . Staff very Afriendly and helpful.Always pay a visit wherever there is one available.

I love going in to this wee Costa, the staff are great and very friendly, get to know your order if you're in often.

Always friendly, helpful and always good coffee! Never feel like my buggy and I are in the way and the staff are incredibly helpful as I often have to wrestle the toddler, the buggy and a tray to a table. Nothing ever seems like too much trouble for them.

If you like coffee you will love Costa.... They make amazing coffee's, when you need a little break during your shopping trip why not pop into Costa.... Sit back & enjoy fresh coffee.

Why change a good habit? Always visit here in the morning for my coffee fix. I will need to learn how to make a great coffee like these guys one day.

A really pleasant place to enjoy a coffee. The tables are regularly cleared and everything looks spotless. The staff were helpful and the coffee well made. Another plus is that due to the busy turnover the cakes and patisserie are fresh.

Busy branch staff work well as a team to serve so queue goes quickly, plenty seating, clean, friendly staff

Very busy but, the staff worked really well together to try and get the orders through. There was an old lady after me and just had 2 teas. A staff member was quick to offer to take them to the lady's table. That is what I call customer service.Ordered tea & a mocha with a lemon tart. Only had to wait for a few minutes for our order to be put together.Tables were cleared quickly which meant that customers could easily find somewhere to sit. Every staff member new what was required of them.Well done to all.