Costa Coffee in Edinburgh, City of

Ordered a flat white and kit kat frappe and tropical mango frape too drink instore just left it on counter no cups just paper never came near us to ask if it was ours 3 young girls serving obviously had more important things to do than serve customers not even busy won't be back ruined a treat for my 2 daughters never even spoke to us very poor

barista first day was very polite and patient

This is always a busy Costa but they have seating outside on the concourse which usually has a free table. Staff lovely.

Drive through. Late`,extra shot, extra hot. Perfect.

I have been charged 6.70 for a coffee and a bacon roll. There us an offer for a bacon roll and coffee for 2.50. I'd asked for a coffee and if they had anything savoury. I was offered a crossing. Which I declined. I paid my 2.75 fir coffee sat down then saw the sign of offer for roll and coffee at 2.50. I asked about this and charged the full price as ordered separately 1 min apart. 😑!!

Does what it says on the tin. Good coffee meets expectations and convenient. Sit in area is bright and airy

Service not quick enough, prices to dear

I was there on Friday the 15 December ordered my cake and coffee just sat down and was then told due to staff shortage they where closing and could my foid in takeaway containers. Went back in today the 19 December after ordering again was told they where shutting fue to staff shortages again will not be back. Sort it out costa.

Panini had hardly any filling not first time this has happened and expensive enough!!

As a visitor to Cameron Toll Costa I was disgusted at the amount of flies around while we were eating, surely I can't be the only person who has noticed this. Get it sorted out Costa.

Pleasant Staff got what I ordered with no hassle.

Toilets need cleaned more regularly....whole place could do with a refurb x

In Scozia il miglio cappuccino lo si trova solo da costa

As always , great service from Costa , staff training top notch . Well done to there staff training team. A lot of companies could learn from them.

Really well organised and we love the coffee!! Definitely try the lemon muffins!!

Quick Service, staff are attentive and friendly. Big shout out to Rey

Nice place,lovely sitting out having a coffee

Quite an unpleasant experience here. I took an elderly, frail lady who has dementia. I asked for one pot of tea and a pot of hot water with a teabag on the side. I was told, in no uncertain terms, that it would be easier to ask for 2 pots of tea, one with a teabag on the side, as this made it easier for the assistant's brain to process. Okay! My elderly friend was becoming confused and disturbed by all the banging of cups and saucers etc. A younger assistant heard me explaining that things were done very fast in this shop. She then mimicked what I was saying, in a very sarcastic tone. My order was shoved across the counter at me and the whole experience was only saved by a lovely, possibly Eastern Europen lady who got milk for my friend's tea and gave me a friendly smile. Such a pity that her colleagues couldn't learn from her. Horrible place!

Always good coffee where ever I go

Way over priced for a pot of water and a tea bag

I asked for oat milk they gave me cows milk, I never realised til (at work) it violently exited my body - never again.

I enjoy going to this cafe. It's local and a welcome break, while shopping. It was a welcome relief for my mother, who was flagging.

Nice relaxing area to have a break.

Bad service,cleaning is disappointing 0/10

Enjoyed it coffee and a muffin. And a chat with friends.

Expensive with good coffee and friendly staff.

Stale tasting food and Served by a rude and offhand bhitch with blonde hair. God knows how such a cheeky minim wage numpty of a person got a job front facing but maybe that{s obvious as Costa is a toilet failed monopoly , nay idea why they. need one outside the shopping centre when there is another inside it. Should have given the premises to another company or independent shop that might still care about customer service and the quality of products. Unlike Costa who no longer care about the basics because. the SNEUP roll over and let them have land as they wish.

Nice and spacious cafe good selection on offer lovely cappuccino. Free parking outside shop

Fast efficient staff, food and coffee were nice

Always dishwasher complaints Serving in take away cups Need to improve cleaning

The milk was off, apart from that it was ok

Very friendly service from the staff. Excellent coffee made by Eric.

Had a large latte, had to give it a few minutes to cool down but it hit the spot as usual.

Very nice staff lovely one of the young assistant give me a smile which was nice of her it makes a difference but it was lovely coffee and my mince pie was great.Will go back

My favourite coffee shop with friendly staff.

Was in today with my daughter, mum and grandson, it was extremely busy but we're served very quickly and staff were very helpful and friendly .

We were in Carlisle so popped into Costa for a break. I had a delicious hot chocolate and a gorgeous piece of carrot cake. My partner had his usual coffee, which he enjoyed because it wasn't too strong & not bitter. The chairs were very comfortable, it wasn't too busy, but a bit chilly to sit outside. They had a great selection of food on offer, plenty to choose from, & not expensive. I love Costa coffee shops, a great place to stop for a hot drink.

As usual the coffee and stuffs are great

Always enjoy a flat white from here, a cheese and ham toastie is an added bonus!

Quick & friendly service And they cut my panini 😁

Their drinks are very good but not cheap. However I am not keen on their choice of food.

Ich fand es etwas kompliziert mit dem Bestellen. Via QR Code anmelden und so bestellten war sehr fremd für mich. Wenn man kein Englisch spricht ist es schier unmöglich etwas zu bestellen. Dank der freundlichen Hilfe eines Mitarbeiters und meines Freundes klappte es doch noch. Das Essen war sehr gut 👍 .

It was OK! Nothing special probably a run of the mill costa. Tables available but not cleared. Ordered a latte extra hot , but sadly didn't come extra hot. Carrot cake was nice.

Visited the branch in Cameron Toll. Great service as usual. Coffee and toastie for me and hot choc and toastie for my sister and nephew. Wee bit pricey but it was worth it

Friendly, helpful and efficient staff. Lovely coffee and cakes. Very enjoyable

Not good ! Cutlery dirty, tables not much better. Could do much better.

Pretty expensive for what they serve. The place is small and they not have that much of a variety.

Always a good place to havr coffee

Excellent coffee. With something nice to eat.

My hot chocolate was very nice. The drive thru was fast and overall was easy:)

This Costa shines brightly above any other costa I’ve been to because of the amazing staff, especially Michael!!!! Thank you so much for making my day, I have never particularly loved costa in general but will be returning here often now!

this place is magic the staffs good the foods great iam in there all the time

Clean and tidy and coffee very hot - just as I like it

Expresso 1 shot or 2 Shots are amazing

Use this with regularity. Today cold coffees and burnt dry toasties. Unusual but not good.

Personal opinion what is all the fuss about coffee

Amazing customer service, polite, smiling and always goes the extra mile! Great coffee service. Great management, fast and efficient! Clean, always well stocked up and a pleasant place to chill - way less busy than the one inside the Cameron Toll centre. Also bright and spacious. Behind the bar area seems way too small for this operation - how come there is no space by the coffee machine to put together a larger order, seems visibly lacking planning. Provide your workers with ergonomically adaptable space, Costa.

Maybe it was a bad day they had, but you would expect the tables to be cleared quicker than they were, and the tables when cleared were not wiped down, yes they could've been under staffed but it wasn't busy , hence the 3stars.

Nice staff. Lovely interior. Food good

Love coffee here and staff are great

What a nice coffee we had. Toilets are quite luxurious.

Had a sausage roll, enjoyed it.

It’s 7pm on Saturday and the store is closed as well as the drive through when it says on the door very clearly that it should close at 9pm

Perfect for a quick lunch or coffee and cake with friends.

Ignored by staff who stood about chatting while one was using the coffee machine. Didnt have the gumption to have 2 taking orders and money while 1 made the coffees. Walked out when group of ladies took all available tables before queueing.

Always good for a protein coffee after the gym.

Nice place to Seat in for coffee

Very unhappy with the drive-thru service. There was no sign of any courtesy from the server. I ordered a cake and the server just slammed it upside down on the window, and visibly annoyed! I just hope that with the lockdown easing and stuff , the hospitality services put in some effort , as we are paying for a service at end of the day. The food was decent so 2 stars for that. I hope the management does something about it.

I enjoy going for lunch quick and polite last time i noticed they did not have as much selection as normal like to see an improvement as i do enjoy this cafe

The mint hot chocolate I had was delicious

Good always love a drive thru quick and convenient and friendly staff

Good choice of drinks, friendly staff.

Coffee is warm , few steps outside the coffee shop and it is already cold

To many shopping trolleys allowed in the shop a very busy shop not enough room to move about

Love a wee sausage bap and a coffee after a night shift at the R. I. E.

2 visits so far and every time I got a dirty cup. Scary to think the staff have missed that when serving a customer. The rest have been perfect

Coffee luke warm, returned to store, when i explained to the woman there was no apology just replaced. Very abrupt. Considering the store was quiet not really exceptable.... unhappy.com

I enjoy a Costa latte but it's becoming more expensive

Very well mannered staff fast just amazing shop

I love exactly this shop. No so big fan of Costa coffee, but this shop always having a cosy atmosphere.

Bought hot chocolate was ok disspointed little was not what I expected not real chocolate, other that that make great cappuccino

Great experience, good coffee, very nice service

I go in for coffee and toast staff always make the toast as I require we done

3 times we have gone out our way to get a coffee from here on way home and it's been closed. Even though the door hours say 9pm it's shut 2 hours early.

Poor customer service kept forgetting items.

Lovely staff and a good coconut latte

Most costa coffee are quite generic but this one stands out because of the staff. They are helpful and really friendly. Quite small because it is a drive through but worth a visit

Waited 20mins for a toasted sandwich In the meantime our tea was cold,but the girl behind the counter managed to eat her toasted sandwich,and laughed when her colleague told her about not completing our order,not acceptable attitude!!!

Drove too quick an missed my coffee.

Been at drive through a few times for their coffee, or a hot chocolate treat on Fridays, and always great, quick service.

Pointless heading to this place, as they don't keep to advertised opening hours, and if you do catch them open, half the items are out of stock.

Great toasties and enjoyed the flat black

Fast, good coffee and snacks. Lovely friendly staff helpful and welcoming to person I support and patient

Service is slow, also ordered ahead a few times to still be waiting on it wen I arrive. Today I ordered a flat white a head again to be waiting aleast a extra 10mins and my order was wrong got a coffee instead. Had to get bus so couldn't evan challenge the person that was serving about the mistake

Very poor service ordered a LARGE and got a regular festive Told me that's biggest in flavour YET got A LARGE from Broxden just last week

Nice food and good service . only one moan .when two people sit down ,one food menu each would be better than one between two.

Lovely place for a catch up with a friend.

Popped in for a toasted and coffee and read my paper. Very relaxing.

Very friendly and helpful staff. Perhaps a few other Costa branches could take a leaf out of their book!

Met up with a lovely friend ,had a couple of hot drinks each and a catch up ! This place seems a little quieter than the one in cameron toll center which I liked.met Margaret at 2pm and left at 4.50 ,yes a great catch up in nice atmosphere and lovely staff