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3.5

Based on 660 opinions finded in 4 websites

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Nº 369 in 472 in St Albans

Nº 63 of 88 Other cuisines in St Albans

CUSTOMERS TALK ABOUT DISHES WITH..chocolatecoffee

comment_iconOpinions

Great service great staff very polite friendly delivery driver 👍

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karen . 2024-12-01

MORE AT Just Eat

I was at Costa St Albans yesterday and today. Temperatue outise is freezing cold and they have the AC on all day. Everyone is wearing jackets inside. I complained yesterday and they state they "can't" switch it off. Same problem today. A cafe is meant to be a place for you to settle into and feel warm. Instead this is freezing cold. Horrible customer service.

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Nissan S . 2024-11-15

MORE AT TripAdvisor

A very welcoming coffee house on a chilly day. Staff were excellent, cheerful and very helpful and obliging

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Brian Gosling . 2024-11-08

MORE AT Google

Visited with family on a Saturday when there was a busy market on the street outside. To be honest I expected it to be busy but there wasn’t a problem finding a table. The queue at the counter was short but it took ages for our simple drinks order to get processed. Tables were not cleared/cleaned during our time here and the two unisex toilets could do with a deep clean.

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nnmercman . 2024-07-21

MORE AT TripAdvisor

Give 1 star because I'm a regular client and site have out of order for near a year the dissable toilet. The site is about these, but it does do anything to fix it up. The only toilet available is not acomodate for DDA people and prices on coffee every day getting more expensive

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Francisco Roig Morcillo (Crowlee) . 2024-07-13

MORE AT Google

Kael was amazing. Service with a smile. Vert accommodating to my fussy needs

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Joanne Russell . 2024-07-01

MORE AT Google

Poor hygiene sadly. Went to the toilets to find no soap. Advised assistant who said she’d fill it up and then didn’t so told another assistant who told me they’d lost the key to the dispenser! Surely a huge company like Costa could stretch to buying a bottle of hand soap to put at the side of the basin. Bit off putting considering amount of people who use the toilets in there especially with all the bugs going around. Sort your basic hygiene out Costa!

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charles benson . 2024-06-06

MORE AT Google

Great service great atmosphere, thank you Lavi for serving me. 👍🏼👍🏼

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Dominik Praski . 2024-05-12

MORE AT Google

Only being able to drink non dairy milk, I avoided going into coffee shops. This was mainly due to cross contamination as I had a negative experience with Starbucks with using same equipment when using milk and milk alternative. I came into Costa St Albans (St Peters Street) this morning on the off chance to see if they could make me a latte with oat milk and using clean utensils not contaminated with cows milk. The staff member who served me (Amy) was fantastic and extremely understanding. She cleaned the steam nozzle in front of me and even washed her hands! I asked for cinnamon bun syrup and she was happy to take out a folder to show me the ingredients! I did feel like I was a burden when I came in but I was not made to feel like I was making a fuss! I was seriously blown away by the customer service I received. Amy definitely went above and beyond to ensure I was happy. I felt valued and I will definitely come back. Thank you Amy, you have definitely set the bar high and an asset to Costa coffee.

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Rudi Panayi . 2024-04-26

MORE AT Google

Lovely coffee and cheese and pickle bagette my friend had a toastie which was tasty

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Kerry Jane Hughes . 2024-04-16

MORE AT Google

Went in to ask for a cup of hot water as it was a terribly windy and rainy day, and had to wait for a bus, thought i would hold onto something to keep me warm, asked the lady serving, early 30’s, bit on the bigger side, light brownish hair, she wanted to give me in a mug to have inside when i asked if i can have it in a takeaway cup she gave me attitude, saying they shouldn’t even give any out, then tell me no in the first place and i can go to greggs who do for example kindly give out hot water in take away cups, gave it without a lid so i spilt it over myself, terribly unkind individual, never had a problem with anything else at this place before, visited on 15th April around 4:20pm

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Fanni Gyoni . 2024-04-15

MORE AT Google

I like this Costa. It's in the right place for shoppers and nice and comfortable.

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Les Cooper . 2024-03-26

MORE AT Google

Great staff, so friendly. Coffee is always great

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Helen Banton . 2024-03-09

MORE AT Google

Very nice atmosphere with good selection of drinks to choose from and a variety of seating. Hot Milkshake was not the best, with me ordering a Strawberry and White Chocolate flavoured milkshake but not being really able to discern it past it being thick hot milk.

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Lais (Laissy Pacey) . 2024-02-25

MORE AT Google

The coffee was less than warm.

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Halah . 2024-02-24

MORE AT Just Eat

This Costa is very good some lovely cakes and pastries, toast and various sandwiches these come in from outside company. The staff are very good this was the time I had been to the Saint Albans branch & this one is one of the best

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Janet Jones . 2024-02-18

MORE AT Google

Food cold ….. bread tough chewy barely any filling ….. took ages and I’d tipped the driver £2 … Poor Costa Coffee !!

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Sophie . 2024-02-02

MORE AT Just Eat

Came in for awhile n a chill out before going out to see my partner da in a care home

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John Omahony . 2024-02-01

MORE AT Google

Beautiful place to have breakfast

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Judy Obwocha . 2024-01-07

MORE AT Google

the place is always clean and tidy easy access to order from app and you can now get free from milk without extra expense now do m.s foods some of the original staff have returned with smiling faces but is now getting a bit more expensive hence down grade of stars

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Angela King . 2024-01-03

MORE AT Google

New team here? Hygiene is so much better. Well done.

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Alice Moss . 2023-12-23

MORE AT Google

Good size store, prompt service.

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Joanne Sewell (Jo) . 2023-12-05

MORE AT Google

I’ve always had a nice experience at Costa St Albans branch. Most staff I’ve encountered are very professional and friendly apart from a young Asian lady. She had a cold, served us without gloves nor washing her hands regularly. She was about to argue with my friend about her order. I work with people on a daily and I believe the customer is always right as per the trainings. In this case my friend was right. She the cashier placed an order for one instead of two yet she got upset when confronted. It’s unprofessional to argue with a customer just apologise and go about your business. To avoid unnecessary back & forth. Her body language was off and she went ahead to make the worst iced it. We ordered for frappe & since the machine wasn’t working she suggested caramel iced coffee. One word for it Terrible!!! When your heart is not on it the service will not be of value. Customer service is key and if you’re sick. It’s always advised to take a day off. Everything else at the outlet is perfect 👌

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xxx Wan . 2023-11-19

MORE AT Google

Ordered a chai latte and ask for some cinnamon as i always do whereverI order a chai latte but “you dont do cinnamon”. Disappointed again

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My Medi Pedi . 2023-10-23

MORE AT Google

On my recent visit to St Albans I popped into Costa on the high street . The cafe itself is ok but the food is beyond bad. I had the misfortune to choose a chicken and bacon Caesar wrap. Dry tasteless hardly any filling unbelievably bad. To its credit they offered a replacement or refund but beware of the wrap

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Ray R . 2023-10-06

MORE AT TripAdvisor

A nice Costa to enjoy a cup of tea or coffee. It's clean and tidy, well-sorted with an efficient service. Congrats, guys!

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Lorena FG . 2023-10-05

MORE AT Google

Fine, apart from the fact that a fire alarm console bleep was going on ALL DAY for about 4 days without being given the immediate attention it should've had. Poor effort IMHO. That's on top of the other toilet that's been out of action for God knows how long. This is in spite of a sign outside the loo saying that it is being addressed. Disappointing customer experience to say the least. Suggests management is in no hurry to sort our customer comfort and experience. I went to a different cafe the rest of the week.

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Cam Roberts . 2023-08-29

MORE AT Google

I've gone to a lot of Costa's but this one doesn't have the same atmosphere and just felt worn down. The staff were doing a great job but this place needs something to keep up with the other many cafés in St Alban's

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David Lich . 2023-08-18

MORE AT Google

Blueberry and mango Bubble Frappés!! 🌟🌟🌟🌟🌟

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Alexandra Karina Rodriguez . 2023-08-13

MORE AT Google

Good assortment of cakes and pastries. Good coffee and coolers

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Amanda Frape . 2023-08-10

MORE AT Google

Tidy tables, warm atmosphere, what's not to like!

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Mandy Slavin . 2023-07-25

MORE AT Google

Good food. Good service. Busy for a Wednesday Morning.

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Graham Thomson . 2023-07-20

MORE AT Google

A very pleasant Costa. A good amount of seating space. Well presented stock, same as other CC. Speedy service but not overly busy as it was the tail end of lunch. Good amount of staff serving.

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A Cookiemonster . 2023-07-18

MORE AT Google

I really love your establishment! And most of all, the atmosphere is brought by the team. I am sad that there is a tense atmosphere here in the team. Maybe this atmosphere is created by one person or several, I don't know. But I want to come to you with pleasure. But when I make an order, the staff fulfills it with a lack of desire. And I understand everything, things are different. But this is always the case, and your neighbors, who are literally 100 meters away, have a very nice team and atmosphere

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Daria Vashchenko . 2023-07-16

MORE AT Google

I was given a strangers order from pret. My order is not here. Please someone help??

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Lauren . 2023-07-06

MORE AT Just Eat

Order was late again last 4 orders have been very late

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Fiona . 2023-06-23

MORE AT Just Eat

Staff very friendly and helpful. Just had a coffee and biscuit, but very clean and have been back since.

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Diane Merryfield . 2023-06-14

MORE AT Google

It was very busy and the staff where a bit disorganised but the atmosphere was friendly and welcoming. Adding more charging points would be a good idea as one is not enough as many people wished to use laptops etc

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elisabeth borrelli . 2023-06-06

MORE AT Google

The card payment machine wasn't working, therefore it was cash only. The dishwasher was broken, so paper cups only. The latte I ordered and drank was beautifully made and tasted great, the staff were clearly under pressure and working too hard, and all female, which is very sexist. Ever wondered why most coffee shop staff are female? It's because females don't need to pee as soon as the feeling comes to them. They can hold it for ages. Males can't hold it. This makes females more productive and that's why coffee shops are more likely to employ females. It's totally on purpose and totally cash related.

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Yigal “Iggy” Raymond . 2023-06-03

MORE AT Google

What a l9vely shop and the staff had a great stlystrm houng. Because I had a stick, they brought my coffee and cake to me.

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Jean Mead . 2023-05-21

MORE AT Google

I give 100% good food well made I order agine soon thank from 4 folcan way St Albans fay kerry Kearney

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Kerry . 2023-04-12

MORE AT Just Eat

Lids not on properly, drinks spilled in transit, please refund. Thanks.

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jessica . 2023-04-06

MORE AT Just Eat

Always a friendly welcome, which is why I'm a regular here

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Keith Oswin . 2023-03-28

MORE AT Google

When you ask for your coffee extra hot you get it extra hot not luke warm

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Albert Saul . 2023-03-25

MORE AT Google

Missing half a cup of hot chocolate

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Ellie . 2023-03-18

MORE AT Just Eat

Dirty cups, bad service. Go Pret instead!

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Rich . 2023-03-15

MORE AT Google

Home workers taking up all tables sitting with one coffee at table for 4 for long periods working from laptops.

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Danny Smith . 2023-03-15

MORE AT Google

The coffee is good but the place needs a bit more cleaning. Also the staff seems a bit bored and it’s not that they don’t have anything to clean…

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Alexandru Dragoi . 2023-03-05

MORE AT Google

I had Tea, it was fine. Its a bit tatty, the restaurant I mean and there were school children in there being ,well children I guess so not for me

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Mickey . 2023-03-03

MORE AT Google

sometimes you could be waiting for a while as queues can be long

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dee napier . 2023-02-26

MORE AT Google

I find the customer experience in ST Peters Street branch much nicer & helpful caring staff mean a lot to me . I mentioned this to a nice young man Friday 27 th too. Having been in the other Costa in Maltings I have to say the staff in this branch ST Peters St are so much more helpful & pleasant in manner too . I’ve also had hotter latte’s here too. I really enjoyed my latte & £1 carrot & walnut cake too . Roll on £1 cakes on Friday . Having to choose between having hot drink or toasted sandwhich for finational reasons I went for the offer .I look forward to going in again very soon . Thankyou .

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Marion Gourd . 2023-01-28

MORE AT Google

Food good but expensive. Dirty floors

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Susan Boddy . 2023-01-25

MORE AT Google

Q was so long, they seemed under staffed. A shame enjoy my brunch here

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Susan Stone . 2023-01-22

MORE AT Google

Beautiful latte. Best ever also great seating comfortable.

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sharon evagorou . 2023-01-15

MORE AT Google

This is somewhere I like to come. Friendly staff and good coffee it is a pity they now seem to be allowing dogs. Luckily we found a table at the other end of the store.

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helenlouiset . 2022-12-26

MORE AT TripAdvisor

I assume he's the manger, perpetually rude and hostile, ordering the staff around with a wave of the hand. My panini was served to me after I literally watched half the contents fall on the floor. He spread out what remained inside it. I know it's a very busy shop and they're under pressure but it really is awful, because of him. The other staff seem friendly but are not allowed to interact with customers.

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Sue L . 2022-12-06

MORE AT TripAdvisor

Worst Costa I've ever been in. Dirty tables, dirty floors, and the staff didn't inspire hygiene either. Also the young lady who served us had a serious attitude problem. Get a grip Costa!!

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Joanne Gibbons . 2022-11-26

MORE AT Google

Absolutely packed. Huge queue. Unfortunately last mouthful of coffee had grounds in. Toilet had no soap & handdryer didn't work.

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L C . 2022-11-05

MORE AT Google

I think so far this is the worst Costa Coffee around … considering their service with dirty empty coffee cups / plates / tissues on the tables & floors. Not the first time for the toilets to be closed down so there’s no way anyone can even wash or sanitise their hands! You ask staff for help and i been ignored many times abusing my kindness! I think management is unprofessional or not experienced enough to push their staff to get better.

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Mando Kapllani . 2022-11-04

MORE AT Google

What on earth is wrong with your air conditioning? Unbelievably hot staff and customers sweating at 7am in late September 😓

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Daniel Vandyke . 2022-10-01

MORE AT Google

I Really like this shop, with delicious coffee and amazing customer reviews a specially from Vishwal.

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Magdalena Glica . 2022-09-14

MORE AT Google

Coffee very good - disabled toilet not terribly clean. Also - Tables needed wiping - bit sticky .

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J W . 2022-09-02

MORE AT Google

Second time this week with missing items. Not happy. Don't think delivery driver's fault.

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Sophie . 2022-08-22

MORE AT Just Eat

Nice place to meet up with friends

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Michael “Dracula Poontang” Sherry . 2022-08-03

MORE AT Google

Lovely staff friendly service great coffees

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michael sherry . 2022-07-17

MORE AT Google

Please sort out your Air Con. unbelievable temperature again inside your coffee shop. Went straight in and straight out this morning as it was unbearable. Had my coffee next door, coffee not as good but their Air Con was working.

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John . 2022-07-12

MORE AT Google

Very professionally run, friendly place

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Mike Daymond . 2022-06-21

MORE AT Google

Went into Costa no queue no one waiting 3 staff behind the counter 1 pretending to be washing up 1 with a stack of plates placing them 1 by 1 infront of me and 1 leaning up against the counter not one of them asked me what I wanted or even acknowledged me needless to say I walked out and will never go in there again I went onto to cafe Nero was served immediately ( with a smile ) and good coffee Costa need to sort their staff out with good customer service .

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Susan Connell . 2022-06-17

MORE AT Google

Very poor branch of Costa. Only had takeaway cups, no plates for our toast plastic knives that broke as soon as we tried to spread our butter. The cinnamon brioche was stale. We wont be visiting again.

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Patricia Hodges . 2022-06-15

MORE AT Google

my coffee was too strong, and not very hot ,my husband drink was not right,my toasted sandwich was burned and my husband cake was very hard you could used it to knock a nail in , so not a very good visit

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Rosmary Cooper . 2022-05-16

MORE AT Google

Tables are not cleared or cleaned regularly enough, they need a shop floor assistant on the floor, Tidying up and cleaning tables

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maria Garcia Plummer . 2022-05-08

MORE AT Google

Had z really good coffee here. However returned the next day for breakfast and was served a blue mouldy cinnamon roll 🤑

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Annette Greenshields . 2022-05-04

MORE AT Google

Lovely atmosphere and delicious coffee…what else do u need every morning?Well done guys

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Monika Sokolinska . 2022-04-21

MORE AT Google

Very nice coffee and always polite staff in all Costa coffee shops I've been too.

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Jeff Ryle . 2022-04-20

MORE AT Google

Also competitive in a city with huge competition.

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John Henry Robinson . 2022-04-11

MORE AT Google

Always polite & helpful, music dull

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Graham Stump . 2022-04-01

MORE AT Google

My toastie was stone cold - they clearly cooked it straight away despite the clear instructions that just eat print on the order slip saying not to. It had also slipped around lots and was squashed. Coffee was ok but a little cold.

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Kieran . 2022-03-24

MORE AT Just Eat

Hands down one of the worst Costa’s in the area. Every single order I’ve made, they’ve always failed to do it correctly. From having coffee grounds all over my coffee, to them not even managing to put sugar in a bag, as requested. If they struggle so much with the easy stuff, it begs the question of whether they do any other aspect of their jobs properly (like washing hands, making drinks properly etc).

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Angus Shand . 2022-03-15

MORE AT Google

I orderd a coffe as I had no milk and suger at home my coffe came without milk and suger again

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Luke . 2022-03-11

MORE AT Just Eat

My hot chocolate was missing on arrival & instead I had a chocolate bun! Called Costa and they advise to call just eat to arrange redelivery but that’s impossible to actually do- very disappointed! I’m at work in meetings all day, hence ordering and I can’t just pop out & get another one. Basically paid £11 for a chocolate bun!

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Claire . 2022-03-10

MORE AT Just Eat

Very friendly staff nice atmosphere.

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gill andrews . 2022-03-04

MORE AT Google

I love Costa - but the St Peters Street branch is awful! It's uncomfortably hot and is full of very uncomfortable chairs. I ordered a small mocha and it really was small - for £3.10 I had about 3 sips. I won't go in there again - just horrible!

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New Start . 2022-02-25

MORE AT Google

Dirtiest toilets I’ve been in! Went in for a coffee, popped to the toilet and was horrified to see how dirty it was. No toilet paper, soap dispenser was empty, grime all over the walls and seat and the floor had puddles by the toilet. Went into the toilet next door and it was pretty much the same.

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Brooke Elias . 2022-02-17

MORE AT Google

Vijay is always helpful and efficient! Give the man a raise ✌🏽My man was working on his own and kept the shop running smooth

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Jeff Ninalga . 2022-02-03

MORE AT Google

No soap in the toliet and lots of lol paper on the floor

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Katy . 2022-01-26

MORE AT Google

Coffee was cold. Food took an hour to arrive

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Gemma . 2022-01-08

MORE AT Just Eat

Good coffee and food, but not enough staff. No handwash in the toilets which is not good in these Covid times! I told a member of staff but they were overstretched and the soap wasn't replaced whilst we were there (about 1/2 hour).

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Susanna Twomey . 2022-01-02

MORE AT Google

Not great. The server was not at all engaging. Was like a robot. All tables had dirty cups on all of the tables except one. That one had a leak in the ceiling above it which was dripping all over the floor. Won't go back.

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Vito Berisha . 2021-12-31

MORE AT Google

It's a Costa. Problem was, lack of sugar free milk options.

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Philip Owen . 2021-12-24

MORE AT Google

Very efficient service at a very busy time Toilet code is a pain

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Patrick Heffernan . 2021-12-18

MORE AT Google

Even put foil over the top too keep it hot x Thank you

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Debbie . 2021-12-02

MORE AT Just Eat

Gave me the completely wrong order

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Brooke . 2021-11-30

MORE AT Just Eat

Food never came. A driver tried to give us CrepeAffair which we didn’t accept because we didn’t order it. I tried to tell them that we ordered Coffee and they said they didn’t have any other food, then drove away saying our food had been delivered. Haven’t been able to call Costa or Just Eat to report the problem. I want a full refund.

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Izzy . 2021-11-27

MORE AT Just Eat

Staff always friendly but the white chocolate is the worst I have ever have. Not blaming the staff but Costa. Watery and powdery. Shouldn’t hot chocolate be thick? It’s like drinking a cup of hot milk. Definitely you need to improve it

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Cristina Fiol . 2021-11-18

MORE AT Google

Ask for a blueberry muffin, got a lemon muffin. Did not eat as done like lemon

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Aaron . 2021-11-16

MORE AT Just Eat

Nice atmosphere love the coffee

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Rose Billington . 2021-11-14

MORE AT Google

Today I came in and order for hazelnut almond latte but I checked the online menu it different prices, this is not the first time happened and I’ve been always confusing. The staffs is nice though but Costa need to training them more properly.

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Leon Ck Liong . 2021-11-08

MORE AT Google

Not one white barista, sorry (could have been in Delhi). Also, the coffee wasn't very good as it was too weak and I had to ask for another shot. Costa need to pay more attention to their franchises as they sometimes let the side down. Also they should create a better and more smoother blend.

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Haridas Thakur Das Acbsp . 2021-11-04

MORE AT Google

Plenty area to sit and can sit outside nice staff good coffee

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Robert Murray . 2021-10-26

MORE AT Google

Great coffee, great cakes and very helpful staff

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David Douani . 2021-10-21

MORE AT Google

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