Costa Coffee in St Albans

Visited with family on a Saturday when there was a busy market on the street outside. To be honest I expected it to be busy but there wasn’t a problem finding a table. The queue at the counter was short but it took ages for our simple drinks order to get processed. Tables were not cleared/cleaned during our time here and the two unisex toilets could do with a deep clean.

Give 1 star because I'm a regular client and site have out of order for near a year the dissable toilet. The site is about these, but it does do anything to fix it up. The only toilet available is not acomodate for DDA people and prices on coffee every day getting more expensive

Kael was amazing. Service with a smile. Vert accommodating to my fussy needs

Poor hygiene sadly. Went to the toilets to find no soap. Advised assistant who said she’d fill it up and then didn’t so told another assistant who told me they’d lost the key to the dispenser! Surely a huge company like Costa could stretch to buying a bottle of hand soap to put at the side of the basin. Bit off putting considering amount of people who use the toilets in there especially with all the bugs going around. Sort your basic hygiene out Costa!

Great service great atmosphere, thank you Lavi for serving me. 👍🏼👍🏼

Only being able to drink non dairy milk, I avoided going into coffee shops. This was mainly due to cross contamination as I had a negative experience with Starbucks with using same equipment when using milk and milk alternative. I came into Costa St Albans (St Peters Street) this morning on the off chance to see if they could make me a latte with oat milk and using clean utensils not contaminated with cows milk. The staff member who served me (Amy) was fantastic and extremely understanding. She cleaned the steam nozzle in front of me and even washed her hands! I asked for cinnamon bun syrup and she was happy to take out a folder to show me the ingredients! I did feel like I was a burden when I came in but I was not made to feel like I was making a fuss! I was seriously blown away by the customer service I received. Amy definitely went above and beyond to ensure I was happy. I felt valued and I will definitely come back. Thank you Amy, you have definitely set the bar high and an asset to Costa coffee.

Lovely coffee and cheese and pickle bagette my friend had a toastie which was tasty

Went in to ask for a cup of hot water as it was a terribly windy and rainy day, and had to wait for a bus, thought i would hold onto something to keep me warm, asked the lady serving, early 30’s, bit on the bigger side, light brownish hair, she wanted to give me in a mug to have inside when i asked if i can have it in a takeaway cup she gave me attitude, saying they shouldn’t even give any out, then tell me no in the first place and i can go to greggs who do for example kindly give out hot water in take away cups, gave it without a lid so i spilt it over myself, terribly unkind individual, never had a problem with anything else at this place before, visited on 15th April around 4:20pm

I like this Costa. It's in the right place for shoppers and nice and comfortable.

Great staff, so friendly. Coffee is always great

Very nice atmosphere with good selection of drinks to choose from and a variety of seating. Hot Milkshake was not the best, with me ordering a Strawberry and White Chocolate flavoured milkshake but not being really able to discern it past it being thick hot milk.

The coffee was less than warm.

This Costa is very good some lovely cakes and pastries, toast and various sandwiches these come in from outside company. The staff are very good this was the time I had been to the Saint Albans branch & this one is one of the best

Food cold ….. bread tough chewy barely any filling ….. took ages and I’d tipped the driver £2 … Poor Costa Coffee !!

Came in for awhile n a chill out before going out to see my partner da in a care home

Beautiful place to have breakfast

the place is always clean and tidy easy access to order from app and you can now get free from milk without extra expense now do m.s foods some of the original staff have returned with smiling faces but is now getting a bit more expensive hence down grade of stars

New team here? Hygiene is so much better. Well done.

Good size store, prompt service.

I’ve always had a nice experience at Costa St Albans branch. Most staff I’ve encountered are very professional and friendly apart from a young Asian lady. She had a cold, served us without gloves nor washing her hands regularly. She was about to argue with my friend about her order. I work with people on a daily and I believe the customer is always right as per the trainings. In this case my friend was right. She the cashier placed an order for one instead of two yet she got upset when confronted. It’s unprofessional to argue with a customer just apologise and go about your business. To avoid unnecessary back & forth. Her body language was off and she went ahead to make the worst iced it. We ordered for frappe & since the machine wasn’t working she suggested caramel iced coffee. One word for it Terrible!!! When your heart is not on it the service will not be of value. Customer service is key and if you’re sick. It’s always advised to take a day off. Everything else at the outlet is perfect 👌

Ordered a chai latte and ask for some cinnamon as i always do whereverI order a chai latte but “you dont do cinnamon”. Disappointed again

On my recent visit to St Albans I popped into Costa on the high street . The cafe itself is ok but the food is beyond bad. I had the misfortune to choose a chicken and bacon Caesar wrap. Dry tasteless hardly any filling unbelievably bad. To its credit they offered a replacement or refund but beware of the wrap

A nice Costa to enjoy a cup of tea or coffee. It's clean and tidy, well-sorted with an efficient service. Congrats, guys!

Fine, apart from the fact that a fire alarm console bleep was going on ALL DAY for about 4 days without being given the immediate attention it should've had. Poor effort IMHO. That's on top of the other toilet that's been out of action for God knows how long. This is in spite of a sign outside the loo saying that it is being addressed. Disappointing customer experience to say the least. Suggests management is in no hurry to sort our customer comfort and experience. I went to a different cafe the rest of the week.

I've gone to a lot of Costa's but this one doesn't have the same atmosphere and just felt worn down. The staff were doing a great job but this place needs something to keep up with the other many cafés in St Alban's

Blueberry and mango Bubble Frappés!! 🌟🌟🌟🌟🌟

Good assortment of cakes and pastries. Good coffee and coolers

Tidy tables, warm atmosphere, what's not to like!

Good food. Good service. Busy for a Wednesday Morning.

A very pleasant Costa. A good amount of seating space. Well presented stock, same as other CC. Speedy service but not overly busy as it was the tail end of lunch. Good amount of staff serving.

I really love your establishment! And most of all, the atmosphere is brought by the team. I am sad that there is a tense atmosphere here in the team. Maybe this atmosphere is created by one person or several, I don't know. But I want to come to you with pleasure. But when I make an order, the staff fulfills it with a lack of desire. And I understand everything, things are different. But this is always the case, and your neighbors, who are literally 100 meters away, have a very nice team and atmosphere

I was given a strangers order from pret. My order is not here. Please someone help??

Order was late again last 4 orders have been very late

Staff very friendly and helpful. Just had a coffee and biscuit, but very clean and have been back since.

It was very busy and the staff where a bit disorganised but the atmosphere was friendly and welcoming. Adding more charging points would be a good idea as one is not enough as many people wished to use laptops etc

The card payment machine wasn't working, therefore it was cash only. The dishwasher was broken, so paper cups only. The latte I ordered and drank was beautifully made and tasted great, the staff were clearly under pressure and working too hard, and all female, which is very sexist. Ever wondered why most coffee shop staff are female? It's because females don't need to pee as soon as the feeling comes to them. They can hold it for ages. Males can't hold it. This makes females more productive and that's why coffee shops are more likely to employ females. It's totally on purpose and totally cash related.

What a l9vely shop and the staff had a great stlystrm houng. Because I had a stick, they brought my coffee and cake to me.

I give 100% good food well made I order agine soon thank from 4 folcan way St Albans fay kerry Kearney

Lids not on properly, drinks spilled in transit, please refund. Thanks.

Always a friendly welcome, which is why I'm a regular here

When you ask for your coffee extra hot you get it extra hot not luke warm

Missing half a cup of hot chocolate

Home workers taking up all tables sitting with one coffee at table for 4 for long periods working from laptops.

Dirty cups, bad service. Go Pret instead!

The coffee is good but the place needs a bit more cleaning. Also the staff seems a bit bored and it’s not that they don’t have anything to clean…

I had Tea, it was fine. Its a bit tatty, the restaurant I mean and there were school children in there being ,well children I guess so not for me

sometimes you could be waiting for a while as queues can be long

I find the customer experience in ST Peters Street branch much nicer & helpful caring staff mean a lot to me . I mentioned this to a nice young man Friday 27 th too. Having been in the other Costa in Maltings I have to say the staff in this branch ST Peters St are so much more helpful & pleasant in manner too . I’ve also had hotter latte’s here too. I really enjoyed my latte & £1 carrot & walnut cake too . Roll on £1 cakes on Friday . Having to choose between having hot drink or toasted sandwhich for finational reasons I went for the offer .I look forward to going in again very soon . Thankyou .

Food good but expensive. Dirty floors

Q was so long, they seemed under staffed. A shame enjoy my brunch here

Beautiful latte. Best ever also great seating comfortable.

This is somewhere I like to come. Friendly staff and good coffee it is a pity they now seem to be allowing dogs. Luckily we found a table at the other end of the store.

I assume he's the manger, perpetually rude and hostile, ordering the staff around with a wave of the hand. My panini was served to me after I literally watched half the contents fall on the floor. He spread out what remained inside it. I know it's a very busy shop and they're under pressure but it really is awful, because of him. The other staff seem friendly but are not allowed to interact with customers.

Worst Costa I've ever been in. Dirty tables, dirty floors, and the staff didn't inspire hygiene either. Also the young lady who served us had a serious attitude problem. Get a grip Costa!!

Absolutely packed. Huge queue. Unfortunately last mouthful of coffee had grounds in. Toilet had no soap & handdryer didn't work.

I think so far this is the worst Costa Coffee around … considering their service with dirty empty coffee cups / plates / tissues on the tables & floors. Not the first time for the toilets to be closed down so there’s no way anyone can even wash or sanitise their hands! You ask staff for help and i been ignored many times abusing my kindness! I think management is unprofessional or not experienced enough to push their staff to get better.

What on earth is wrong with your air conditioning? Unbelievably hot staff and customers sweating at 7am in late September 😓

I Really like this shop, with delicious coffee and amazing customer reviews a specially from Vishwal.

Coffee very good - disabled toilet not terribly clean. Also - Tables needed wiping - bit sticky .

Second time this week with missing items. Not happy. Don't think delivery driver's fault.

Nice place to meet up with friends

Lovely staff friendly service great coffees

Please sort out your Air Con. unbelievable temperature again inside your coffee shop. Went straight in and straight out this morning as it was unbearable. Had my coffee next door, coffee not as good but their Air Con was working.

Very professionally run, friendly place

Went into Costa no queue no one waiting 3 staff behind the counter 1 pretending to be washing up 1 with a stack of plates placing them 1 by 1 infront of me and 1 leaning up against the counter not one of them asked me what I wanted or even acknowledged me needless to say I walked out and will never go in there again I went onto to cafe Nero was served immediately ( with a smile ) and good coffee Costa need to sort their staff out with good customer service .

Very poor branch of Costa. Only had takeaway cups, no plates for our toast plastic knives that broke as soon as we tried to spread our butter. The cinnamon brioche was stale. We wont be visiting again.

my coffee was too strong, and not very hot ,my husband drink was not right,my toasted sandwich was burned and my husband cake was very hard you could used it to knock a nail in , so not a very good visit

Tables are not cleared or cleaned regularly enough, they need a shop floor assistant on the floor, Tidying up and cleaning tables

Had z really good coffee here. However returned the next day for breakfast and was served a blue mouldy cinnamon roll 🤑

Lovely atmosphere and delicious coffee…what else do u need every morning?Well done guys

Very nice coffee and always polite staff in all Costa coffee shops I've been too.

Also competitive in a city with huge competition.

Always polite & helpful, music dull

My toastie was stone cold - they clearly cooked it straight away despite the clear instructions that just eat print on the order slip saying not to. It had also slipped around lots and was squashed. Coffee was ok but a little cold.

Hands down one of the worst Costa’s in the area. Every single order I’ve made, they’ve always failed to do it correctly. From having coffee grounds all over my coffee, to them not even managing to put sugar in a bag, as requested. If they struggle so much with the easy stuff, it begs the question of whether they do any other aspect of their jobs properly (like washing hands, making drinks properly etc).

I orderd a coffe as I had no milk and suger at home my coffe came without milk and suger again

My hot chocolate was missing on arrival & instead I had a chocolate bun! Called Costa and they advise to call just eat to arrange redelivery but that’s impossible to actually do- very disappointed! I’m at work in meetings all day, hence ordering and I can’t just pop out & get another one. Basically paid £11 for a chocolate bun!

Very friendly staff nice atmosphere.

I love Costa - but the St Peters Street branch is awful! It's uncomfortably hot and is full of very uncomfortable chairs. I ordered a small mocha and it really was small - for £3.10 I had about 3 sips. I won't go in there again - just horrible!

Dirtiest toilets I’ve been in! Went in for a coffee, popped to the toilet and was horrified to see how dirty it was. No toilet paper, soap dispenser was empty, grime all over the walls and seat and the floor had puddles by the toilet. Went into the toilet next door and it was pretty much the same.

Vijay is always helpful and efficient! Give the man a raise ✌🏽My man was working on his own and kept the shop running smooth

No soap in the toliet and lots of lol paper on the floor

Coffee was cold. Food took an hour to arrive

Good coffee and food, but not enough staff. No handwash in the toilets which is not good in these Covid times! I told a member of staff but they were overstretched and the soap wasn't replaced whilst we were there (about 1/2 hour).

Not great. The server was not at all engaging. Was like a robot. All tables had dirty cups on all of the tables except one. That one had a leak in the ceiling above it which was dripping all over the floor. Won't go back.

It's a Costa. Problem was, lack of sugar free milk options.

Very efficient service at a very busy time Toilet code is a pain

Even put foil over the top too keep it hot x Thank you

Gave me the completely wrong order

Food never came. A driver tried to give us CrepeAffair which we didn’t accept because we didn’t order it. I tried to tell them that we ordered Coffee and they said they didn’t have any other food, then drove away saying our food had been delivered. Haven’t been able to call Costa or Just Eat to report the problem. I want a full refund.

Staff always friendly but the white chocolate is the worst I have ever have. Not blaming the staff but Costa. Watery and powdery. Shouldn’t hot chocolate be thick? It’s like drinking a cup of hot milk. Definitely you need to improve it

Ask for a blueberry muffin, got a lemon muffin. Did not eat as done like lemon

Nice atmosphere love the coffee

Today I came in and order for hazelnut almond latte but I checked the online menu it different prices, this is not the first time happened and I’ve been always confusing. The staffs is nice though but Costa need to training them more properly.

Not one white barista, sorry (could have been in Delhi). Also, the coffee wasn't very good as it was too weak and I had to ask for another shot. Costa need to pay more attention to their franchises as they sometimes let the side down. Also they should create a better and more smoother blend.

Plenty area to sit and can sit outside nice staff good coffee

Great coffee, great cakes and very helpful staff

Always brilliant service... My local coffee place. Good atmosphere and always service with a smile.

I love this little Costa shop. It's warm and cosy. Lovely staff smiling as they serv.

Very good coffee and service. The store was very clean. Thank you