Costa Coffee in Tendring

food missing from order and no refund or credit given.

Please contact a customer or cancel the order if you have no food available we ordered 3 food items and received none.

I did not receive my almond croissant I would like

From delivery always still hot when arrives. In store excellent service Another BIG COMPANY beginning with S has alot!!!!! LESS OPTIONS than costa!!!!! As diabetic for me its COSTA EVERY TIME in the store I go to Miss chloe W is amazing always helpful as well as the rest of the staff much love to them all

Good cappuccino and cake and very helpful staff, which always makes a difference. Thank you.

Fantastic. Great coffee. Cool place.

Probably not worth the money but tasted okay.

Better than most fir a coffee in Clacton

The coffee is good and the space is pleasant but it could be cleaner, especially the upholstery of the chairs.

The Clacton Costa is the best in the UK. The can't be beaten for friendliness. Always pleased to see you always know your regular order

Arrived 45mins late, stone cold, drink melted

I visited this store a few times while I was on holiday and one specific encounter bought me to make this review. I had a complicated order and I usually have to explain things to staff whilst they are making the drinks because things naturally get forgotten. Throughout this member of staff making the drinks she became more irritated with myself and then when I asked for sprinkles (usually something that is forgotten) she snapped and said "It's getting there" this was a very unessisary comment and before this I requested my drinks to be topped to a certain point as I use the cups daily and know how much it can be filled before the lid goes on, she tried to tell me otherwise and I calmly corrected her which irritated her more. This seems minor but it left me feeling uncomfortable and I didn't want to return. I can describe the member of staff in question if management would like to look into this further.

The drinks were lovely but I didn’t receive any of the food ordered and was unable to contact the store as they do accept phone calls.

£40 I paid for my order to be missing all the food and one drink unhappy is an under statement I've requested a refund and from now on I will be going in store to place my orders so I can make sure nothings forgotten, its disgusting over priced cause its delivery and missing items disgusting

Missing an item from my order, but delivery came on time

excellent service as always 99% coffee arrives still really hot (not all company's do that) they put their customers first 😀

Egg mushroom and spinach bap was missing from the order

Overpriced, extremely average coffee and service, lack-lustre all round.

Lovely coffee and cakes. Very busy cafe but still great coffee.

I ordered a chocolate twist and a frappe. I got the frappe okay but the chocolate twist wasn't there. I am very unhappy as it was my food for breakfast.

Quite a large coffee shop and very good service and a chat with the barrister, asking me if I've had a good day as I was visiting the area from London.

Drinks great as always but staff have no customer service apart from the lady on the til. Just plonk your drink in front of you and say nothing no thank you or anything.

I have ordered 3 times from this store and twice the order is wrong! Can’t get order corrected and have to go through terrible just eat customer service to try and be refunded. Don’t waste your money here.

Service and quality of the product was as usual excellent.

Could be cleaner and smile more

hot and tasty thanks for the speedy delivery 🚚

Forgot the pecan slice not good enough

Order was lost with no way to cancel order for a refund, did not receive order

not always the honest when arrives but NEVER cold I asked for extra hot on the app and that's what I got amazing love me my costa ❤️

Toasties arrived both burnt, tasted awful. Previous time I ordered from here toastie arrived cold and untoasted. Would not order from here again.

Unfortunately the coffees spilt on their journey, soaking the bag and then dripping onto the carpet upon receipt. Also a cake was substituted...not a big deal but would have been nice to have had something different as then ended up with two the same. Biggest issue was the sopping wet bag that was delivered. Lesson learnt and won't be ordering again (first time order).

Cleanliness is certainly not the best at this branch. Stepped on poo in the unisex toilet. Yes, poo on the floor. Very unhygienic. Can see the whole shop hasn’t been cleaned properly too. Hope management sees this review and make some changes to improve overall cleanliness.

Cleanliness is certainly not the best at this branch. Stepped on poo in the unisex toilet. Yes, poo on the floor. Very unhygienic. Can see the whole shop hasn’t been cleaned properly too. Hope management sees this review and make some changes to improve overall cleanliness.

Had issues with this costa previously ..but was close by and needed a coffee went in to see 3 staff ..ok not over staffed but doable ..sadly it was a mess and i mean appalling...every empty table needed clearing and cleaning ..my husband cleared a table whilst i got the coffees ..whilst barista was pouring the flat white i commented on milk not being hot enough ..and reply was its standard temp if you wanted hotter should have ordered extra hot !!! I could see it wasnt hot enough as the flat white wasnt feathered at all.. even an untrained eye could see it...she obviously couldnt ..she put my drinks on tray and wrnt on to make next customers coffee . We drank our coffees in 3 mins flat ..firstly as just tepid secondly the place was dirty and a mess...not relaxing or enjoyable as one expects ..emailed costa ...got a generic email back giving me enough beans for a coffee..emailed back saying not acceptable explaining in more detail my concerns on cleanliness both sides of counter ...rude staff and poor quality drinks ...today i recieve another 10 beans onto my account for another coffee...no email to say what steps they are taking . One of them is to obviously not take the complaint seriously...disgusted with them will not be using the free coffees.. will not be using costa again until this is dealt with properly...the cleanliness on both sides of counter is serious hygiene issue ...wake up costa. You are getting complacent ...loyal customers are only loyal when brand maintains a standard that we pay highly for . Thankfully this isnt across majority of your stores but how youve dealt with it shows that you dont give a toss about customer satisfaction just profit...so for that reason I'M OUT !!!

Delivered sausage bap instead of xmas sausage roll

The place doesn't look as fully stocked as before. Also seems to be shut (close) on many occasions.

They turnt up with my order which was completely wrong asked them to please return with the right order. And they never showed up but have taken the money off me. Not happy at all. And the phones don't work so unable to contact in any way. I will be getting a refund

Just had a home delivery service for breakfast I'm blown away with the Food I ordered definitely going to order again

No happy, delivery's took priority over people in shop waiting . Then you have to pay top price to have a drink. It's a joke

Ordered sausage bap and bun stale bread, could hardly bite into it. I reckon this would have been out of date and sent out for delivery. I order many of these and very disappointed this time.

Very rude staff, really can't make hot chocolates, i wouldnt waste your money in there! Will be sticking to the Costa in Next at Waterglade :)

Poor cleanliness of cutlery and plates

Great coffee and toasties definitely recommended for that lunchtime refill & great staff

Table's in need of cleaning, and clearing.

A good spot on Clacton to come to at various times of day, nice in the early morning when not too busy, when there staff were helpful and there was lots of space for either group tables or single spots to sit. Sometimes can be busy at popular times but lots of people serving can help with getting through orders quickly.

Both members of staff were so unhelpful and completely dismissed us because their ice machine wasn’t working. No alternative was offered and there was zero attempt at being friendly or accommodating. Went to the Frinton branch and they were brilliant.

Thank you for your kindness lovely staff

We go to Costa at waterglade clacton on sea most days for toasted sandwiches and coffee staff are so pleasant and helpful 😊

Good coffee cheese and ham toasted sandwich even better

Great coffee, Great staff, Great place

Slower service than others I have experienced. No cups so everyone had to use disposable.

Food not very hot when presented and hot chocolate was tasteless and like warm at best, quite dispoi ting as I visit a lot of Costa coffesss and this branch needs retraining

Clacton town Costa,not the best experience Staff not very attentive,more interested in taking selfies than serving. Also place didn't look that clean. However all the of the Costa's Ive been have proved to be efficient,friendly and clean

I took my grandma out with my mum for hot chocolate, which we were looking forward to. When my mum went up to put the order in, the member of staff who served her Chloe was very rude and unpleasant. Terrible customer service, very rude and unhelpful. it's a shame as we go their regularly.

Staff are lovely unfortunately they were far too busy to clear tables and clear up the mess everywhere which was a shame

Friendly staff make all the difference

Was made to feel embarrassed by a member of staff when I didn’t mention straight away that I would’ve liked my toastie heated. The member of staff begrudgingly said “You should have told me that earlier”. Didn’t realise it was something that should have been mentioned upon approaching the till, and was made to feel ashamed for not knowing this. The same member of staff was unfriendly to two elderly ladies who were queuing before me for not understanding the Costa App. Usually the service at Costa is pleasant so I was really taken aback by the attitude today.

The manager needs to rectify the abhorrent behaviour of the barista on this morning as there action feel undue anexity and ruin her day. You never know what people are going through please have respect to your customers

didnt have the new drink flavours, also staff were a bit rude when i asked a question about their app offers (they didnt seem to know the answer) which made me feel embarrassed for even asking. not a very nice experience

Coffee stop mid holiday shopping trip, Dog enjoyed the end of the frappe 😊

Coffee was good but cleanliness wasn't ( clackton central )

Nice little Costa in the heart of Clacton-on-Sea. I would've given 5 stars aside from seeing some poor gentleman having to hobble over to the counter to collect his drink instead of one of the baristas doing what they should be paid for & politely bringing beverages over on a tray with sugar, napkins & plenty of milk. Just saying. 😉

Worst cappacino ever, dish water, got refund. Waited ages but staff pleasant.

Yet again a costa that couldn't provide the full expreince no balls for new mango frappe but made it without the balls the lids where not on probably and spilled down my top but never mind it made up for it in taste and cooled me down

Not the greatest experience here today to be honest. Firstly, we were told we couldn't sit in an area as it was closed, not sure why. Then we had to clear a table before sitting somewhere else. Not sure if the branch was short staffed today but it looked a mess; tables not cleared and crockery, trays and other rubbish piled up near the counter. They'd run out of proper coffee cups and I'm guessing the tables hadn't been wiped for a while. Not great.

Short staffed. Staffed overworked but great coffee

Friendly store. Not just staff, but there are many friendly regulars too.

Staff very friendly but the coffee price is extortionate.

Staff were very good only problem was the Costa app playing up again

Girls was absolutely amazing. Coffee and chocolate perfect made it. Thank you.

Its costs coffee. Slow service only because it's made fresh. Dont go at busy times. 10 minutes wait.

Popped in with my daughter for something to warm us up and Dionne knew what I wanted and recommended I download the Costa app. Always friendly staff and clean 👍

Coffee was good but all staff seemed fed up not friendly at all

Nice slice carrot cake and coffee

Coffee and a pastry are always enjoyed in here staff are friendly and helpful

Always great coffee at Costa, Chia Latte is my favourite

I found an employee named Rachel really rude and obnoxious. Wouldn't visit this store again just to be talked down to.

Very helpful staff wheelchair accessible relaxing nice atmosphere

Love there coffee and wraps x

I love all costa. Only complaint here is the coffee tasted stronger than normal however staff were polite and friendly, all areas kept clean and covid quidlines were followed.

Coffee ok but all the sandwiches taste of cardboard.

Excellent coffee and delicious Danish pastry (chocolate twist).

Been a few times now and all good that Clacton has some Costa Coffee spots to come to, all good and helpful staff.

Good quick service covid friendly

Very friendly and efficient staff.

Good enough but quite a big queue today and no one knew where to stand!

Always nice for a frosty on these hot days

Such nice staff at this Clacton on Sea branch. Makes the experience so much better

Never disappointed with a costa coffee

Lovely coffee. Bit expensive compared to other coffee suppliers

Sad cant sit as yet but the staff are so friendly and helpful.

Very friendly and polite staff great customer service and very clean establishment

Coffee is pretty much the same as any Costa branch but the 2 girls that served me were nice and friendly.

Coffee pretty much same as any other Costa but nice friendly service.

A great place to get a coffee. The staff are helpful and always go out of their way to help

Very polite staff and quicker than in other Costas as well. The coffee shop is very tidy and clean. Good following of Covid rules.

Please limit the time at tables especially for those on laptops while people are queueing in the rain in these times

Always busy but good service and excellent coffee. Good Covid rules.

Love this place very friendy staff

Always great coffee served by friendly staff. And offering the eat out to help out scheme at the moment which means great value