Costa Coffee in Great Yarmouth

The staff here are always welcoming and friendly upon arrival. I also like the fact the staff make that extra effort at this costa branch and bring my hot drink to the table if I drink in. The restaurant itself is always kept clean along with the toilets. The tables are also always kept clean and tidy by the staff

Went in the other day for a coffee wasn't very busy so ordered my coffee and sat down and waited after about 20-30 minutes I went to counter to enquire and they had somehow managed to lose my order didn't have anymore time to wait so got a refund maybe just a one off but will go back and see if the service improves maybe the staff need to concentrate more

Nice people who work here, lovely chai latte.

Decent! nice staff, small shop, no newspapers on the rack last time I was in which is a shame but decent Costa non the less.

The young lady behind the counter was very friendly and she served everyone to their table, even if you were only having a coffee.

Excellent service. Food was very good. Staff were polite approachable and friendly. Very busy when I visited.

Popped in for a quick seasonal gingerbread hot chocolate. Clean, quick service and as tasty as usual.

The staff go above and beyond to make your visit enjoyable. The chocolate ganache cake and carrot cake are to die for. The staff are always extremely busy, but they always have a smile for their customers.

Went for a cuppa in Gorleston costa Very bad service with a member of staff very rude.my cousin ordered a pot of tea for 2 along with something to eat. When it was brought to table it was in 2 paper cups when they said they wanted 2 pots of tea not 2 paper cups the member of staff said you can say xand complain all you what it wont get you anywhere

Great place to get a drink and cake 🙂

Lovely coffee and all the girls are so friendly and helpful.

Vicky went above and beyond as always

We visited Costa at Gorleston this morning 4th August for coffee and cake,the two members of staff who served us were very polite and friendly, a credit to your company 10 out of 10

Great coffee, but it's very pricey for the portion sizes you get. Perhaps more pricey than Starbucks!

They serve you really quick and are really sweet and caring and a great place for a catch-up to eat and drink

I have not tried the food yet and it was the first time I've been to Costa coffee The staff was very kind

Always made welcome staff helpful and friendly always clean

We had afternoon tea and we thoroughly enjoyed it, and if I get back that way for a holiday we will definitely go back

Absolutely amazing staff! Always friendly store always clean.. Bring orders to your tables! Wouldn’t go anywhere else for a coffee now

Great service,very friendly staff.

The staff is friendly. Coffee was okay. But the choice of desserts is poor, no healthy desserts. Also very many people, too loud because of that.

Staff were not exactly friendly and made excuses about my cup being returned as it was dirty. They then removed afew more cups before another lady gave me a clean one. They don't sell toast here so I had a cornflake cake, it's was very soft, strange thing. Maybe they're made different there who knows. It wasn't super clean but it was ok, the toilets however have a very strong smell which just isn't nice. My friend used the toilet told me as I was about to go, I thought I'd risk it but in the end I decided to pass.

I was in this store on the day of the previous negative review. All I can say is judge for yourselves on the amount of great reviews given. I did not have any issues and the staff were nothing but attentive and polite. Haven’t we got anything better to moan about. These staff work so hard! Amazing as far as I’m concerned so take your moaning elsewhere!

So disappointed in this Costa, having found other branches to be fine. Visited here on Sunday late morning 11/12/22 and upon arrival, there was no-one ahead of me at the counter so hoped I would be out with 2 coffees really quickly. 2 staff on duty, 1 male and 1 female and both seemed busy preparing trays for customers who were sitting at tables. One of the trays had a toasted sandwich on it. After a few minutes the male staff member took my order and payment and went to the coffee machine. He seemed very unsure and kept checking tickets then going back to the machine. He then started to prepare drinks and I realised that they were not mine so then understood that they were backed up. It became evident that along with preparing trays for customers at the tables, the lady was also preparing an Uber/Just Eat collection. Other customers arrived and placed orders and I still waited. After 15 minutes (with no explanation of the delay or apology) a customer who came in after me was given her drinks before me!! The tray containing the toasted sandwich which was there when I arrived was STILL on the counter - drinks were finally added to this tray and it was delivered to the table - must have been lukewarm at best. Finally, after around 20 minutes, my drinks were given to me with a mumbled 'Sorry about the wait, mate'. Clearly the 2 staff members were struggling and were maybe new to it but some basic customer service skills would have gone a long way to aleviate the frustration I (and others by then) was feeling. Plenty of other cafes and coffee shops in Gorleston so will not return to the Costa.

Stopped here to work for the day and had some food and drink. Good service throughout and high quality. Wifi held up too.

Lovely food and drink. Just could've been cleaned a little better in the toilets

Nice place to sit and relax for lunch , for a cappuccino and a slice of cake.

Regularly use this costa and am always greeted with a friendly service.

Friendly people working there, always out cleaning up and keeping it tidy,

Not bad but people sitting on tables not eating . But eating other shops food

Congratulations to the new manager who has turned this costa from dark and gloomy bad service to one of the best and welcoming costas I've ever visited I give this costa a miss since beginning of year due to bad attitude staff and dark gloomy store over the last few months with new management I have seen all areas better than improve back to a happy store I will now be happy to visit first thing in the morning to start a happier day well done all new staff

Good range of drinks and excellent service.

Went in for two coffees to use my free Costa vouchers. So didn't spend anything but had really good service

Great service and friendly staff

Very polite quick and efficient service can't fault the coffees

I see we have a complete change of staff about time it's back to good food /coffee we'll run your back on on my number one costa over gorleston side

Nice and clean in the shop, helpful and friendly. Coffee was good but not that hot, very mild. Overall though a very pleasant experience as was holding a meeting.

Only went there for a drink. Staff were polite and friendly. Drinks were made well. Thank you :-)

This shop need extreamly deep cleaning milk pot been used for made hot chocolate and after she use for made latte was chocolate powders inside also the staff need training for how they need speak with customers

Was served by one very rude member of staff, shouted at me aggressively when i was looking at the food and there was no queue behind me. I have heard he is often very rude to my peers who come here during college and kicked out one of my friends when she was sitting with her drink minding her business (the cafe was no where near full). He clearly has no customer service training and is an embarrassment to the company. I hope appropriate action is taken.

I ordered an iced mocha and it was really dark and it tasted very powdery. I asked if it could be made again or if it was the right drink and they pretty much told me to go away. Disgusted and would recommend you never go there:/

Good food, good coffee. Costa prices.

Always great customer service and very good drinks. Well done!

Dirty Looking Costa Coffee shop on Gorleston High Street, no better inside,dingy and dirty looking, whole place looked like it needed a good clean, 9am on a weekday and dirty tables?? Unisex toilet stank of sewerage, awful awful smell as you opened the door, I'm male and used to work on building sites and have had better smelling portaloo's on sites than I had during my Costa Visit, can only agree with the recent reviews, can't imagine a worse Costa Coffee shop anywhere to be honest. Wouldn't go again if they were giving their coffee away for feel, walked out feeling dirty and sick from the smelly toilet and it cost £15 for the whole unpleasant experience!!!

Quite simple order of a large hot chocolate to go! When I come to drink said hot chocolate what I find is steamed milk with some sort of flavour squirted into the milk!! Am out delivering so no time to return to shop!! Really great waste of nearly £4. If your staff can’t make the basics you really have no hope!!

Good for Coffee. My favourite is red summer berries fruit cooler. Food isn't amazing though

Absolutely disgusting. Cobwebs everywhere 🤮. Was asked if we wanted medium or large drinks only to be served with medium anyway and when I questioned it was told that's the biggest they do. Why not ask if we want medium or small then?

Quality coffee and friendly staff

Costa always no. 1 choice. Great coffee

Very poor public relation. Would not go there again

Always a great experience here.. Love my Costa coffee

Lovely staff and friendly atmosphere.

Lovely little place to sit and relax. Staff are superb, very friendly and make this Costa really sparkle. They deserve your custom, so why not treat yourself to one of the finest tasting coffees around.

I am extremely disappointed with the customer service here. Staff are rude and shout when you try and talk to them about a problem. Horrible experience

Urghhh disappointed is an understatement!! No cream or trimmings. Watery and tasteless! Binned it, it was that bad!! Don't waste your money. In fact, I wouldn't even give this one star!!

pleasant enough - thankyou More choices would be nice but under circumstances good - thankyou we will be back

Moody staff only one person serving. Waiting times ridiculous. I know it's covid but waiting 25 mins for a cold cup of coffee.only 4 people including me in the que.. far too slow... At theses prices this chain should do better.

Visited with family the place from the outside was not very clean ,no food available just drinks not worth bothering to go in so we left!

I love costa, but rhus costa was the most depressing looking place ever. The coffee was meh and the service was the same. I miss the smiles, the smiles I tell ya!!

Visited on Saturday afternoon. It was quiet, and there was plenty of staff on but they were behind the counter chatting. When we arrived they were very friendly and helpful but three quarters of the table had been used and needed cleared. This made the cafe feel dirty and not cared for. Disappointing.

Who can resist pink hot chocolate not me... didn’t have cream and sprinkles . Lovely fruity hot chocolate my new favourite drink . 😊

The staff here are great always smiling and friendly . Recommend the banana and pecan loaf which is a new arrival it is delicious . I look forward to my weekly treat here

Good coffee clean and very busy

Pleasant service and decent coffee

Always loved Costa and preferred to other cafes, but unfortunately during most recent visits at the Gorleston branch, the customer service has not been as good as earlier in the year on my previous visit. Staff are very short with you and appear stressed constantly. Real let down for the company

Consistently friendly and knowledgeable service from the staff, complete with the friendly banter that comes with familiarity.

They are usually reasonably quick,they are expensive though especially there food,they are usually pretty clean although when they are busy the tables can be left dirty (but only to be expected) Most of the staff are friendly and talk to you like a person although you do get the odd skinny blonde that's rude and can't be bothered to give you eye contact. On the whole I recommend it.

Coffee was great lemon cake a little dry. Staff very friendly will visit again

Absolutely brilliant Hot chocolate served by the most amazing staff member. I believe her name was Nikki. Will definitely be back!

The manager was very attentive and friendly whilst serving me for my 7up sugar free drink and vegan cookie

Lovely hot coffee nice stuff very comfortable love it

Shame on Costa for not having napkins available.....

Not as good as it used to be its too strong when i questioned it the lady was rude and said yes thats the colour it should be but the man replaced it thankyou

Nice coffee as usual, and I must say, I really do like the new special blend - it makes for a really smooth cuppa ☕

Great to sit here and watch the world go by with a coffee.

Nice stuff quick and easy order lovely hot mockers and other drinks and optional seating available i.e. tables or settees or tub chairs ideal place to stop for a coffee

Nice and cool inside at the back, and can't beat a nice costa. Staff was not totally customer focused... But we got a decent coffee and service was ok and reasonably quick

Very average, overpriced coffee. However, friendly, helpful staff were a plus.

Spacious Costa with lots of comfy seats. Coffee good but staff rather too busy chatting to each other to offer usual Costa service.

Lovely decor, extremely pleasant staff and decent food and drink. A favourite for our family to visit.

Very enjoyable as always. Polite friendly staff. Loved the wraps, very enjoyable. Xxx

If you're in Costa Coffee having a coffee #goodtimes

Always great service, fantastic coffee, best customer service around for miles

Overall good Costa experience... nice coffee to order, no real complaints

Really bad service from this Costa in Gorleston. Rude and mean staff..staff looked not presentable and were on their phone all the time. Dust everywhere and very unwashed bar area. Don't recommend you to come here.

Lovely friendly place good food and coffee will go again

Excellent as usual. Danielle is a superb barista.

Great coffee shop always use them if I can find one

Great tasting coffee and you can have it in a take away cup or porcelain cup. Good cakes too.

Good coffee, ask for it extra hot. No chocolate muffins and one upset munchkin

Very nice could do with a proper Costa cafe

Staff really friendly, amazing coffee and hot chocolate, love going there

Not a good experience in Costa Gorleston high street. Condensation on windows unbelievable no attempt to wipe them down and wipe the sills down.We had 1 americano and 1 tea, teaspoons was stained and disgusting.

I am not a coffee lover but meet friends who are and I have the chocolate but I think all Costas are way too expensive - what we paid for three drinks and a cake each we could have gone to Wetherspoons and had a meal!

I like Costa very much, it's my treat once or twice a month. Well worth a visit plus there are buses just around the corner and a taxi rank outside. Friendly staff.

Great little cafe, coffee is excellent

Cosy little Costa, not bad for a pitstop.

Christmas hot chocolate gingerbread and black forest to die for. Lots of cream on top makes this one wicked luxury treat at my favourite coffee house.

When entering the shop there's a very strong smell of mould and damp , The tables and floor were filthy, On On ordering drinks everybody at the counter were able to see how dirty and descusting the work areas were, Also one our drinks was a hot chocolate and this was made in a jug which was caked in the remnants of what ever had been in it before. We use Costa Next in great Yarmouth at least 4 times a week with nothing other than excellent service. Sort it weren't the only ones complaining. Most concerned , Nick Tucker

Popped in for hot drink to get out of the rain after a trip to the cinema. Who doesn't love a Costa. Convenient, great hot choc, centre of town. Wheel chair accessible. Toilet. Lots of cakes sandwiches. Staff great.