Costa Coffee in Brentwood

My wife and I often drink coffee in various Costas and enjoy them. We have decaf coffee and usually coconut milk latte. We went to the Costa in Shenfield and ordered the above. It was so weak it was like drinking hot milk. My wife complained and the server very kindly put an extra shot of coffee in each cup, but not much difference. £8 wasted.

Lovely new staff member. Very helpful and personable. I’m a regular in Costa Shenfield muffin could have been fresher though!

Helpful friendly staff. I’m a regular at this branch.

Staff take ages to make a single coffee. For a shop that has 3 people working behind its counter they are indeed the slowest and least customer friendly facing people. Food alright, but that's because it's all out of a packet.

Good outlet with friendly staff, not always a fan of the ubiquitous chains but this one's alright...good for a tea and a sausage bap on a Sunday morning stop whilst walking the dog...tea especially good 👍 New maple flavours for autumn lattes.....

Nice spot for a coffee and chat with friends.

Expensive cake is getting thinner

My three items were missing from my order, as soon as i got my order I notified just eat from my account and still have not heard anything from them.

I was sent the wrong coffee. It had caramel added which I didn't order. It would have been simple for Justeat to refund the one coffee and that would have been fine. The rest of the order was fine. But Just eat have spent 3 days emailing me back asking for photographic evidence of the caramel in the coffee!! Still waiting for them to explain how a picture could show that. Avoid using Justeat as if you have an issue they do not do anything about it

Received great service by the staff this afternoon, very welcoming and attentive to my request. Great team!!

No caramel syrup was added it tasted so strong that couldnt drink it.

im gay and this place is really lgbt friendly especially the women workers who know my gay struggle i came in with my boyfriend rifat ahmed, who attends a sixth form in tower hamlets and he enjoyed his gayperience too. he was allowed to embrace his gender identity (he is genderfluid afab queer) and i am guy born with a meat rod.

Lemon tart was nice, skin became yellow. Thanks for making me Chinese. Now I can do maths twice as fast, and ace my exams! Also the coffee was energising to say the least, I guess you could say it “fired up my insides”! Cheerio, see you on the next one! 👋 P.S life is what you make it, make the most in life - cause life is short. There may be bitter moments, but we should strive to appreciate it for what it is, and learn to grow from it. This is what life is all about my friends.

Ziya was an amazing help, provided great recommendations and was very friendly and kind. Very quick service and clean environment.

Much love to our lovely Monika from Lithuania and Casey for the greatest ever cinnamon bun and most ever delicious cappuccino plus so much gratitude for their hard work as they are the real heroes in Shenfield and been treated as a Queen 👑 ! Monika my sister name much HONOUR and Casey my love 😍 you two awesome, magnetic, rock stars ⭐ and FANTASTIC ambassadors of kindness! Rock on strong 💪 champ and may you own your own businesses ASAP yuhuuuuuu yeeeeeeeeeees!!

Not a pleasant experience. The Manager on last week is rather rude and unapproachable. Ordered coffee and cookie to eat in. The coffee was taken as a free coffee on my Costa card when not asked to do so and my order was presented as a takeout so a bag and paper cup. I said I asked for this order to be eat-in but this simple request caused an unnecessary reaction from the manager and staff member for their own error. The cookie was thrown on a plate and I foresaw the coffee just being tipped into a cup so said I would drink the coffee (which was mainly milk froth which once it settled was less than half a paper cup) as is. This is not the first time the manager has been unprofessional so this will probably be my last visit to this particular Costa as clearly there is staffing problem at this venue which ideally an area manager needs to review.

This place is now marked as phone stealing place with paper distracting tactic Two days in row people with Paper in hand enters to store, tries to reach customers sitting, show something in paper while trying to steal your phone under the paper. Baristas cannot help with this as they are busy but COSTA management needs to do something BE AWARE!

Really enjoy this Costa excellent atmosphere and service in a good spot

Popped in for a coffee and catch up, very busy, tables not cleared quickly and service was slow.

I had a hot chocolate, when is nice weather I like to seat outside.

Lovely atmosphere and lovely staff. However you Nedd more staff to help.oit at peak times.

My favourite Costa’s. Staff are so friendly, and there’s a good atmosphere.

Great service & great drinks. We didn't have any food. Quick service too

Nice staff, bright and airey. Ideal for a quick coffee.

I frequently come here. "Medium hot chocolate please"... It'll be served semi warm, or even worse the glass will be cold... so I return yet again to the counter. This time... semi warm... 50% foam. Only once, in recent weeks, did a young girl warm the glass while the milk was being heated... and it was correctly filled. Is it really too hard to train staff and serve hot chocolate hot and in a full glass?

Can't make coffee... one of the worst "capuchino" coffees I've had. Barely any froth and so milky... more like a latte. I didn't drink it. Couldn't be bothered to return it as I'd already changed from a medium to a small and got money back on that. Please ask customers what size they want rather than offer the one you want to sell!

Large size venue with alot of seating. Ni e and comfy

Items missing/wrong items and food just warm. Not normal from here as usually good.

Came for a coffee after work, refurbishment looks great. Staff are friendly & the atmosphere is much more inviting than before. Pricing is on the expensive side but that’s costa for you.

Very busy noisy but always a much needed pleasure. Great service from a young lady who was very keen on cleaning away tables after people were leaving great to see hope she makes it to become a barista one day

They gave me the wrong order. I ordered a panini and they gave me a toastie

After waiting over an hour, wrong items sent

I opened our drinks to find we only had half the cup full on a large drink order. Wasn’t very hot.

Only been here once before years ago so went yesterday to meet friends. Very busy to the point staff couldn’t cope, long queues and no one to clear tables, was dirty. Wrong drinks being given out, lots of small children (afters school) running around, one unbelievably riding his scooter inside! Went to the loo, absolutely disgusting wouldn’t let the dog use it. All in all a bad experience and won’t be going again. Also has been refurbished with cheap furniture and feels like a bus station waiting room.

Great service from Sef this morning!

Really not happy first time ordering and they've forgotten my daughters caramel frappe really disappointed 😡

Very kind staff, happy with experience

Sef is a great guy, lovely service and always has a smile on his face. Nothing is too much trouble.

Great service with lovely, friendly staff

Sef and Urwah and Alea team are always amazing!! Nicola

Lovely cheery welcome from Sef!

Sef was amazing! Thank you so much for our morning coffee!!

Sef was friendly and efficient. Great place to meet.

Sef made my experience so much better this morning. Having conversations with the public really helps and the coffee makes it even better.

Sef was very kind and helpful, lovely customer service.

Sef was so welcoming and helpful, helped me move the chairs so I could get my grand-babies closer…….Thank you for a great experience in Costa I will definitely be back!

My barista Sef, was so welcoming and absolutely lovely! Great service!

We went on the Elizabeth Line to Shenfield to see what it is like and so went in Costa for a break before getting the Elizabeth Line home.

Great customer service from Sef - nice to be served by someone so happy and chatty.

Really friendly staff and I love the new refurbished!

Was served by Sef today and he was fantastic.

Sef was very polite and friendly

Always served with a smile 😃 by Sef and Harry

Sef and the team providing a great service around the busy holiday season. 👍

Sef was so polite, friendly and helpful. A real asset to the company

Sef was lovely and polite when i visited today

Love Costa at Shenfield. Staff are always so friendly!

Sef was fantastic. All the staff are helpful.

All the staff are so lovely in there

Wonderful service, atmosphere and great people working there! Sef which served me was very friendly and welcoming!

Sef was very helpful and friendly!

Great as always, especially Sef!

Excellent service Staff very friendly

Seth was very helpful and cheerful

Sef was great. The girls making my hot chocolate were also great. Lovely smiley faces with a great atmosphere

Sec was amazing here really great service definitely recommend.

Seb was very polite and pleasent

Always five stars in my eyes but sef was very helpful this morning ☺️☺️

Sef is always helpful when serving. He is very informative of the menu and a delight to see in the mornings. This is a great costa to visit!

A Costa that is looking a lot fresher following a recent refurbishment

Quick and easy when on the guy. Seph was very helpful.

Seth served us with a smile and exceedingly good customer service.

Nice place to stop for tea or coffee

I was served by Sef and he was lovely!!

Just reopened after a refurb. Looks very inviting, clean and modern. Worth a return visit if you haven’t been for a while!

Sef was my server/ very nice guy. Started my day off the right way.

Always so lovely and polite in here x

Sef is very friendly and the shop is a nice place to work from

Great cheery service from Sef! Lovely way to start the day

Great service from Sef! Thank you 😊

Staff super friendly and happy to help, especially Sef. Thank you!

Sef was very happy and friendly taking my order today, brightening up this dull Monday morning!

Sef was incredible at serving me this morning, absolutely lovely human and I’d highly recommend costa ! Excellent service

Lovely costa coffee, lovely staff, especially seff!

Lovely experience in Costa Shenfield And recommend Seth

Great experience at Shenfield Costa! Thank you Seth for excellent service!

Shoutout to Seth for being so welcoming and friendly on my very rubbish day!

Quick and friendly service from Sef and the team 👍🏻

Costa Shenfield was clean and bright and got served by Seth in a friendly way straight away

Shenfield Costa 10/10 , really nice guy in there . Very helpful .

Def was extremely helpful. Polite and had a smile on his face. Perfect for a Friday

Sef was very professional and made you feel welcome

Sev at Shenfield was incredibly friendly and welcoming thank you !!!

Seth was very warm and welcoming!

The Costa in shenfield needed a lot of work both with a referb and some decent baristas/staff in general. We visited again today, they have had a great refit and the staff seem very happy and the atmosphere is great. My two year old son made friends with a great new worker canned Sef and I’m sure they will get some happy new costumers now they have implemented some changes.

Seth was a great server, was very helpful, not sure who the lady was helping him but was very efficient and quick service

Served by the lovely Sef who is always happy to help!

Sev served with care and made sure everything was sorted.

Seth was a great help with my complicated order and he made sure he got it right! 5 stars!

Steph provided a great service with a smile. Rest of the team behind him doing a good job too. Lovely drinks, atmosphere and experience!