Costa Coffee in Three Rivers

I have ordered from costa twice, and unfortunately both times they have forgotten to bring my food, and only brough my drink. Very disappointing.

Same as any other Costs, nice coffee, clean environment.

Lovely jubley, just a shame they always out of cinamon on me chai latte

Went in to ask if they had matcha, the barista told us they didn’t, we said thank you and started to leave. As we were leaving the manager started joking about us asking for a matcha, we hadn’t even left completely and could hear her making comments to her colleagues. Absolutely poor behavior, especially as the head of an establishment that’s supposed to make customers feel welcome. She could have waited for us to leave completely before trash talking us. Safe to say I will not come back. Very disappointed since the interior is actually very nice.

Good sized coffee shop with plenty of seating both inside and out. There were plenty of staff who were both friendly and fast.

Outstanding service from Sami, easily my favourite Costa to visit

Almost every time I order from Costa it's missing items. if they don't have them in stock then it would be useful if they didn't advertise them

I am missing one of the items I ordered. both Costa Coffee and the driver must have been aware but this was not mentioned to me when I recieved my delivery

Order received was incorrect and didn’t return with my original order no response

1/3 of the order missing and didn’t even bother to tell me! Refund granted through Just Eat terrible service

Ella and Lydia run such a friendly efficient clean Costa wouldn’t go anywhere else x

I visit here often with work (The Inclusion Project) We take adults with learning disabilities here to get hots drinks once a week. The staff are so patient and always serve with a smile 😊❤️

Great customer service, great coffee and food. Clean tables and floor.

The most amazing service and very professional and friendly staff. Very efficient and quick Tables and toilets are always clean.

Some items unavailable so sent a note to tell me to claim back, surely they should just refund

The crossiant was stale tea didn’t taste of anything

A relaxed feeling with great service with a smile, try to visit every Sunday.

Best service of any Costa I’ve been too - fantastic team.

It was delivered to the wrong address

Rude bully staff who shout at you and target certain groups Can’t make the drink correctly Bad customer service

If 0 stars was an option, I would pick it. Me and my friends came in to socialise. when we were sat there this week. An incredibly rude employee cane up to us and told us to leave and never come back because we were taking up tables for valuable customers. i felt like i was a child getting a telling off and i will never take my valuable business to costa from now on. i will go to caffe nero. very dissapointed as i have gone to costa fir years and none of my family will gi there from now on.

Staff is super nice, and the coffee is great.

Cold and late. Utterly dissatisfied and disappointed. Have a small baby and had to go downstairs to tell the driver where I lived.

Wifi doesn't work. Coffee was good

Really poor customer service at Costa, Rickmansworth High Street This incident occurred in the Rickmansworth high street branch where one of their employees launched a verbal assault on a single mother and her friend who were both there with very young children. The police are currently pursuing a Public Order Offence. My friend visited the Rickmansworth branch with another friend and their young children. Once they found a space for all to sit together and out of the heavy rain, they went to order. She was met by total hostility, the barista started ranting to her saying that it was unacceptable that she had walked in with a “Starbucks coffee” and he refused to serve her. The cup was actually filled with water as her baby had thrown her beaker on the floor. Also, they were queuing to order drinks and food for all of them from Costa. She explained that it made no economical sense to forgo the sale of three coffees and food for the sake of one small cup of water for her baby from a branded cup, which clearly made him angrier! The barista aggressively chased them to the end of the counter and in an effort to intimidate, continued to shout profanity within earshot of the whole shop and young children. Ironically after being chased out of Costa, they were all welcomed into the Starbucks branch and had a lovely lunch. In fact they confirmed they had no such policy where they would deny custom to anyone bringing in branded cups from elsewhere. Beware!

Was verbally assaulted by one of the staff called ‘Sami’ who was aggressive and rude to me and my friend who were there with our children all because I dared to walk in with a Starbucks coffee… despite us queuing to order drinks and food from Costa. Sad pathetic little boy trying to play the big man. Complaint made.. let’s see what happens and if they actually listen to these recent comments.

The staff are so good and work so hard. Outside area too.

My iced latte was missing.. how hard is it to read a receipt? Very dissappinting that they advertise things that they don't seem to have another item was also missing

Very late for such a small and simple order

Great Coffee which was all I wanted

Great food ! Best coffee ever!!!! Highly recommended And best service

Music far too loud. It's a coffee shop not a disco. Not somewhere to sit and relax. Coffee pretty standard for Costa and food the same.

Visit lots of costa …..including my awful one in amersham ..,l travel here to Rickmansworth as staff are so wonderful ..service amazing .,treat you not as a number Love coming here Please let your staff know how wonderful they are at Rickmansworth

Yes, it’s a costa, what do you expect? well today i didn’t expect a lovely meme we of staff to remember me (i’m not a regular customer) and my drink order, i also didn’t expect how friendly the staff were towards me. i work local and (years ago) used to go to school locally and i’m confident in saying it’s definitely gotten better over the years and, genuinely, all the staff i’ve ever had the pleasure of having a real conversation with are lovely. unfortunately i don’t remember her name but the lady that served me today was so nice it put me in the best mood before work, thank you :) (sn: costa isn’t as expensive as most make it out to be)

The coffee is very good as well as the food. Very friendly staff. Nice atmosphere.

I waited over an hour for my order and I didn’t receive the sausage bap that I ordered and the hot chocolate was cold.

The wrong sandwich was delivered again, shame as no one liked it.

Coffee good Dont normally have food Atmosphere irrelevent as its inside another venue.

The delivery drive was clueless. I let them in when they buzzed but did not respond to my instructions to open the door even though I explained that I could not leave my children alone to meet them. They were very rude and said nothing.

We travel to this Costa every day of the week even though it’s not our local one, as the coffee is always consistently excellent, along with the service and cleanliness. Knocks spots of all other coffee shops.

I visit Costa Rickmansworth every few months so I’m not a very regular customer but it’s not local to me. I visited this time to meet a friend as it’s a good place to chat. I went to the ladies toilet during my visit, there are 2 cubicles, both were disgusting and how anyone could use either was beyond me. I immediately mentioned this to the staff and they went into clean it straight away and my friend who popped to the loo after me said they’d been cleaned. What I think is needed is a regular check like many establishments do. It’s beyond me how any woman can leave a toilet in that state let alone both cubicles. But kudos to the staff to act on it straight away. Costa still can’t however make a decent cup of tea and I have to take my own teabags. How difficult is it to put a decent teabag into a cup of boiling water!

Costa, every time, over not-nearly-as-good-coffee St*rbucks just a few doors down. Pleasant atmosphere. Be good if the staff could attend a bit more to clearing tables, rather than leaving up to customers. All good though, and staff always friendly.

charged 3.50 only for mid coffe?

Excellent coffee shop in Rickmansworth high Street, always clean and tidy , great service and good coffee and cake selection

Very friendly staff, totally recommend 🫶🏼

Really good food, staff were nice and atmosphere was friendly

Nice bacon bap, good coffee, but table a bit sticky.

The driver turned up said the food was damaged and that we would get another order sent out but that never happened so we never got our food

Forgot my flake and marshmallow.

This is becoming our go to place on a Saturday morning. Dog friendly. Husband likes the bacon roll and a coffee deal. Nice little sheltered outside area with heaters too.

Nice coffee, nice place for a coffee stop

I do not call into this place,as much as I have done.Staff have changed a lot,not so friendly,today though only one male staff member,actually offered to bring our drinks to the table.I was really surprised,and thanked him very much.Manners cost nothing.Also asking what we want,with the screens there,is bad,have to repeat ourselves,and the attitude to the customer is bad too.I used to really enjoy going there couple of years ago now.The training of staff,needs to be addressed.Thank you.

Came in for breakfast. Normally, sausage rolls available, to be warmed. Now only vegan available. Staff rude. Shoved incomplete drink in front of me with no interaction.

The Rickmansworth Costa is the best Costa I go to by a mile. Spacious. Good coffee. I never reckon their cakes at any branch - expensive, small portions and far too sweet for me. The staff at Rickmansworth Costa are superb. They make it worth passing my local Costa every day to go there. They are so professional and friendly.

The most friendly place for a morning cuppa. Amazing staff.

Popped in on a quiet Tuesday afternoon. Stood waiting while 2 members of staff ignored me after nearly 5 minutes of waiting. Asked for a mango cooler and was told no we don’t have that. Some customer service training would really help. The staff have no interest whatsoever.

good representative of the chain. Clean and spacious.

Easy go to place for a quick coffee fix Short summary Atmosphere - relaxing and welcoming Staff and management - friendly staff and helpful Kid friendly - yes, caters to kids Menu and range selection - standard costa selection with seasonal options available Recommend to friends and family - yes ti grad a quick drink and snack over a chat. Cleanliness - yes Notes - has an outdoor space at the back

Me drink was spilled and food is wet because of the drink spilling

Visited on Sunday 29 May around 10:15. Ordered a medium coffee and croissant on the deal on the board which says buy a medium coffee and you can buy a croissant for £1 - before 11am. I couldn't understand why the £s on the till were so high so queried it. Was told deal no longer available. So I told them to remove the croissant from the order. This sort of sharp practice irritates the hell out of me. They said nothing when I ordered it and indicated the deal and just applied normal prices at the till. We managed to sit outside away from the noise inside which was a plus point. We visit this Costa under duress as we don't like the dogs all over the place in Caffè Nero. But after Sunday we shall see where else we can go. It's a shame. Since they refurbished the cafe it's a nice place to go. Tables need to be cleared more frequently.

My order wasn’t complete I’m missing a white hot chocolate

Very nice premises. Otherwise coffee lousy and almond croissant like cardboard. Don’t know why I went in. Well there was a queue at Nero’s…..

I have ordered 3 sandwiches and received just two.Verry unhappy and left without breakfast.

It is what you expect at Costa's

Always nice, local friendly experience. Just missing dogs being allowed in

Okay but we sat at far end close to the coffee machine, it was very noisy which rather spoilt the experience.

I ordered from Costa today and a glitch in the app meant I ordered something they didn't have. The gentleman I spoke with was lovely and made sure I received something else tasty instead. The food and drinks were delicious. 100% will order again. You guys are amazing, thank you!

Good coffee. Great staff. Comfortable.

It's a normal Costas with the usual range of teas, coffees, biscuits and cakes.

The staff were very friendly and helpful a little pricey for two coffees and a mocha but the sizes were very generous. I'd go again.

We have enjoyed our lunch very much with fabulous service we've received. Thank you all

Good coffee, made just how I wanted. Love Costa toast. Shop could do with redecorting/ deep clean Friendly staff

Wrong order - i ordered biscotti and i got the wrong biscuit

Great staff. Functional atmosphere.

Costa is Costa. Always average.

Lovely staff, nice coffee, it's always good to be there 😊

Very nice place to go to relax of have a meeting and enjoy a nice drink. The staff are really friendly. Even when I made a mistake in my order they were so helpful and remade my drink super quick. The store was very clean with loads of chairs and tables available to use. I look forward to coming back again very soon.

Lid of the coffee wasn’t on properly so when I picked up the cup the lid flew off and the entire contents of hot coffee spilled all over me…why don’t they tape the lid on?

Very good customer service and friendly staff

Good service,not very crowded. Coffee and tea both excellent.

Frumoasă este fata brunetă și minunata si gustoasă

Double choc cappuccino on the heated outside veranda, nice!

Awful! My order didn’t turn up. Contacted customer services and got cut off 3 times before someone was able to help

An item was missing/they had run out, delivery was late & therefore food was stone cold

Great delivery driver again. He’s always polite and actually comes to the door instead of making you crawl into his car to get your bag like some others

Always good service. Friendly staff.

First time back since the first lockdown - great to be back.

Polite delivery driver who actually came to the door to deliver unlike some others who make you crawl into the back of their car. Great service.

Delivery instructions were actually listened to for a change

Delivery driver was amazing. Polite, on time and actually came to reception instead of making me half get into the car like most other drivers do.

Always warm, friendly and quick service

Fantastic staff and my new obsession - Ham and Cheddar Toastie!!!!

Costa is Costa, great coffee and great service, the only reason I have only given it 4 stars is because of the cost per 100ml, you can get the same experience but with a cheaper price tag at Starbucks

Great staff and great service the coffee was excellent

Va saluta Andrei de la uber...Romania Girls is the best staff 🥰

Very friendly always kept clean great coffee

I love this coffee shop for delicious coffee. Wonderful barista work where , I don't know her name. She always has beautiful hairstyles. She makes amazing coffee. Thank you so much.

Screens in place with queuing system for Take Out only. Everyone wearing masks. All seemed Covid compliant. Coffee was good too!!

Good large Costa that is layed out well and staff are friendly

Service was great, very friendly and welcoming staff. I will definitely come back