Costa Coffee in Medway

the floor needs to be a bit more clean

My go to place for a quick bite to eat before the dreaded shopping I was served by a very lovely member of staff Hollie who always gives warm welcome and makes a great coffee too :)

Could do with another barista, as always packed, and could do with more inside space. Staff always pleasant, coffee always excellent staff lovely😀

Usual Costa prices ( not good). Coffee is good though. Finding myself going less and less because of the prices.

Situated just outside the Hempstead valley shopping centre. You would definitely have a taste of class in a serene atsmosphere. I notice a good number of elderly persons which also made it more fascinating for me as I enjoyed watching them having their nice time.

It was very nice drink I enjoyed it I would go there again

Great friendly place for coffee and food

Service with a smile. I returned later to fetch my cap which I’d forgotten; and it was kindly kept aside for me. Thank you.

Great selection of sandwiches and rolls, coffee is very good

Not a regular place for me, just passing through. Nice decor, open, bright, and clean. Coffee up to its usual standard and a good display of food. Great staff, I use stick and they took my tray to my seat.

Stopped off for a quick coffee and was told I had a birthday treat (free cake) available. Great customer service.

Excellent service, friendly staff especially the Waitress, very outgoing definitely service with a smile, made you feel very welcome and nothing was too much trouble. I will definitely be revisiting highly recommended.

Just got a coffee to take away.

Had a blueberry frappe did not like it at all on ly had 2 blueberrys in it and far too much ice no taste wont go there for that again

Preferred Costa Coffee location for the shopping centre. Gives you time between parking the car and entering the shops

Always pop in for a coffee when I'm in the area. Service very good and coffee made to my particular requirements is never to much trouble for them. Highly recommended venue

Nice outside seating in the sun close to mobility parking good choice of drinks ect

Nice, refreshing chilled drinks at Costa during Summer

Lovely to sit out in the sun and be with husband

I go here a lot to sit outside. Watch all the shoppers go passed.

Overall all staff is friendly and helpful but today I got medium caramel mocha.I would like to thanks the girl she made absolutely amazing coffee for me. Her way of serving and talking to customers was brilliant. Love to go there again for nice coffee.

Very nice Costa, Lucy at till helped wife and me to decide a cold drink which was followed by a friendly service .

Always enjoy a good Costa coffee

Always,relaxing particularly on a sunny day.

Staff are very nice even at busy times. I often can't see a vacant seat so i go elsewhere which is disappointing not so much an issue during warmer weather as there is outside seating.

Always a fast service at this Costa and standard Costa taste and prices. Visited this branch tens of times and will continue to do so. Free and generally plentiful parking.

Always visit Costa when going to Hempstead. Nice staff, chilled vibes always good to go for a catch-up with friends.

Last time I was ignored by the staff who were too busy having a chat, so I went to Jamaica Blue. Today was served by a very surly young girl. Come on Costa, you can do better than this for the prices you charge. In my experience the service has been better in the Costa outside.

Lovely coffee in a sunny window

Just had a coffee. It was nice to chill in the warm.before I had to pick my daughter up and go to work. Just did my puzzles and read my phone. Nice not to be in a rush

Not enough seating, but nice coffee

Our regular costa. All the staff are wonderful, friendly and helpful. Service is always good and the cleanest costa we have been in.

As always great coffee and excellent service

Lovely facility, well trained staff and great location for the shops

I'm really impressed by the new vegan options they have and the outdoor seating area. I find their coffee very bitter, and I think they probably burn the beans on purpose because that improves their shelf-life and makes them cheaper in bulk, but that's not the fault of the staff that work there. The staff there are very nice :)

Can't go wrong with a costa coffee. Nice and clean with friendly staff.

Really nice Costa with friendly staff and plenty of outside seating.

Great place for a coffee. Also the guy/barista from there is always friendly.

It's a Costa. I had a coffee. It was nice.

Very good service and sociable staff

The coldest cortado i ever had in a Costa Branch😞

Just had a makeover. What it is and provides decent service and reasonable food selection.

I like the coffee and cold drink choices but cant eat there as, although the serve M&S food they dont have a coeliacs choice of either sandwiches or cakes

My go-to for coffee before walking the dogs at capstone

I had the smart water but nobody could seem to tell me what was so smart about it. I really enjoyed it while writing roller coaster reviews. I’ll be back.

Getting expensive and not quality

went in to the costa and didn't get anything as there were flies on some of the cakes in the stand. some of the cakes had covers, others didn't, and those without had flies walking all over them. told an employee and they just paused, then responded "oh ok thanks for letting me know" and carried on with everything but sorting out the cakes. lack of care for basic hygiene, do not get the cakes on the stand in this costa.

The worst Costa ever....uncomfortable, noisy, indifferent staff, lukewarm latte.

Good little coffee shop, I've been here a few times, nice outside seating also and nice big car park

Myself and wife was waiting for nearly 10 mins before we was even acknowledged. This would not of been a problem if we was not the only people waiting to be served. The other customer in front must of been known by the staff as they was speaking to her the whole time we was ignored. Then we was told to wait and thestaryed to make orders for all the delvaro orders whilst we still stood waiting. Disgusting customer service and made to fill like we mean nothing to the costa brand. Management really needs to improve on the service this branch delivers.

Very busy shop, friendly staff recommended

Well patronised which makes it very busy. Good service.

Nice place to meet up and have a coffee, staff are friendly.

Very clean and pleasant experience.

Pleasant venue as are so many of the costa coffee sites. Great outdoor seating area Very clean and tidy inside. Costa coffee sites are always a bonus for me as the prices are consistent and I know I can get a good cup of coffee

Great service ,staff most welcoming,toilets clean.A restless and enjoyable experience

Really nice as usual with Costa at Hempstead Valley

Very quite and good place... You can spend your time with a coffee in the store or out...

The energiser caramel latte is the one!!

Great coffee. First time at this Costa staff good and fast service.

Tasty coffee super service, will go again.

Great costa. The service is great and strongly recommend it.

Takeaway coffee on a reusable cup, love it.

Lovely and relaxing coffee is good

The young gentleman who served me instantly put a smile on my face, he was approachable, and eager to help me. He continued to entertain me whicks serving the drinks with impeccable timing. You put a bit smile on my face, people like yourself are a real shame credit to the store. You can expect me back soneimee in the near future. I will keep up the good work! Once again thanks for making me the perfect drink. You were awesome.

Nice Christmas food & drink selection on offer. Bought my daughter the bamboo glass water bottle which she keeps forgetting, today she saw the light up Christmas snowflake cup. 😬😂 I should be paid to advertise Costa Coffee. 🤣

Love this Costa at Hempstead valley. Its the one out side next to the Subway food place. Very welcoming staff here and trained really well too.

Hate the fact you can't get Arabica but caramel latte fills the gap

nice location... just seems to open and close whenever it feels like.... dont rely on any of the vastly different opening times they state indoors.. on google... on their website. they are all different and all incorrect... however if you are lucky enough to catch the sometimes small window it seems to be open for its a nice place

The coffee is weak tasting. Everything is over priced and now you are lucky to get eye contact as they are always busy with the takeaway service for uber or just eat apps. Meh.

Not a good experienced coffee is awful

Busy but staff were ok and drinks served in a timely fashion.

All ways polight and giives a smill

Excellent coffee as usual. Quick service, polite and friendly staff. Lots of outside seating.

They need 'NO SMOKING' SIGNS ACTUALLY ON THE 3 TABLES THAT ARE DIRECTLY OUTSIDE THE SHOP! Smoking is permitted AROUND THE CORNER. Its disgusting approaching the store to wait or go in and you just breathe in smoke from people sitting at those 3 tables. There are 3 small No Smoking stickers on the shop window but people obviously do not take notice of those! Sort it out!

Great service,very friendly staff. Highly recommended.

Consistent for a branded cup of coffee

Ordered two coffees, Cappuccino and Mocha. Nice Mocha but Cappuccino tested like normal coffee. Also staff hasn't been very polite.

Well organised for current restrictions. Take away only

Lovely Terry Orange hot chocolate. Delicious. Very good customer service

Nice bright day out, lovely coffee and muffins and great customer experience.

Accept reusable cups but hard to social distance inside while queuing if busy

Clean fresh plenty of seating area nice staff

Restricted seating due to Covid measures but other than that the usual coffee experience from this chain. Staff very friendly.

So glad to see them all back such lovely staff ☕🍰😋

Very clean and perfectly made drinks how we requested

I live in London but frequent this delightful venue regularly when I am in Medway. This by far is my favourite Costa. Coffee fantastic, service is great and the place is clean!

Lovely Vegan options. The coconut latte was really yummy

Good meeting place, efficient staff.

It was delicious,costa never let me down

Really friendly, happy and chatty staff. Makes all the difference!

I am not long home from Hempstead Valley in Gillingham and feel compelled to write a review to convey my utter disgust in the actions of one of the employees. Her name is Linda, short, fairly rotund with shoulder long wavy brown hair, and I believe she may have been a manager. A young member of staff had had an accident and burnt her hand and was clearly in pain, yet this woman felt it ok to shout at her in front of all the customers and physically pushed the young girl who was clearly distressed and trying to help clear up after the accident. Because of where I was sat I could hear everything. The woman was so aggressive and in no way concerned as to the well being of the young lady who had accidentally spilt a freshly made drink over her hand. I felt so sorry for the young lady especially when the woman publicly humiliated her. To watch a senior member of the team physically abuse a younger member is disgraceful. I shall not be using this outlet again.

No discount for front line staff 👎😠

Great staff always been very helpful best Costa coffee that we have been to

Great hot and cold drinks, with friendly staff. Seating inside as well as outside which is great on a sunny day. Free parking just outside too..

Great place to meet for a coffee and a quick bite.

Coffee very weak some shops not very clean management need to sort some shops out

Why is it that so Called Baristas think that the only difference between a cappacino and latte is when the milk goes in.

Lovely polite friendly service Evan though the place was so busy, job well done boys ☕

Nice little shop. Shame the food options aren't great for non meat options as there is no vegan options at all and about 3 vegetarian options, so its not non meat friendly. The coffee comes with non dairy options though. It might be because of the size why the food is limited, I don't know, but it would be nice if the variety was larger.