Costa Coffee in Stoke-on-Trent

Claudia supplied me with 2 lovely drinks black forest hot chocolate and mint tea. Sheridan an excellent job cleaning here working area on each drink served before and after. Very polite and friendly. Thank you for you're kindness.

Was very quiet, staff were friendly and helpful.

Nice pleasant staff, good selection of drinks and food.

Eleanor was a lovely member of staff ! She made us feel very welcome ! We will be returning to this Costa again !

Coffee not very warm , you need to ask for extra hot , service slower than other costa's , table need cleaning more regularly

If you like coffee it's the place to go

Came to the drive through and was served by lovely staff. Very enthusiastic and very attentive

Normal costa expesive coffee nice place

Excellent place to grab a coffee and a bite to eat.

Normally go on a Saturday morning....coffee is good...never too busy so not a long wait to be served...never get any WiFi though

Great service and happy staff 😁 Coffee was good also

No WiFi despite sign on door saying they do!

Great experience thanks to fantastic customer service from Eleanor, she was happy, chatty and service with a smile 😃, keep up the fab work, Eleanor. Coffee nice as always, other staff members also gave great service. 👍

So i got a hot chocolate taste ..was good one of the reason i gave 1 star but it was cold My partner had a large americano coffee which was not very strong either we order another americano 35min later and a girl serve us large americano which was nice excep it was acctually large and what the guy served us first time around was a medium and we paid for large anyway we did not bother saying anything no point of causing trouble but it very dissapointed

Hi I love Costa I am customer for long most of them good people work but today one of worker she was been roude I was asked her medium late but she made small one I told her that was medium the she get mad abut it but that was her mistake she shouldn't treated customers like that.

Used drive through,Then going along road I noticed a smiling face and heart on lid 😊❤️.....just made my Saturday morning.Thanks

It's coffee but not the best coffee and they should do breakfasts the last time me and my family went costa coffee there was cardboard outside the door and side of the door where homeless people person had slept ppl wanting to go in and had to go elsewhere , we went costa festival I just about made it in my powerchair it wasn't great there either they should do breakfasts and other meals to attract customers then they'll have a coffee after breakfast coffee shops are going downhill and terrible service except esquires in Hanley there nice there and good serviceand good coffee.

Great products and service as per usual

Bought a mango bubble frap and it had no mango bubbles in it shouldn't pay for half a drink

Not enough staff. Was super busy today, the queue was massive and only one member of the staff was present.

Can't beat Costa coffee always good service and always good coffee. You can't go wrong in any Costa never had a bad member of staff always polite and friendly.

Good & friendly staff with good food and coffee. The only thing that stopped it getting 5 stars is that there was a long period where there were a few tables full with finished cups and trays.

Very kind and nice people working there!!

Very good experience. Comfortable seats, excellent coffee and staff very courteous

I visited this Costa Coffee on my way work to get a take out cappuccino. The staff are very helpful and the new look coffee shop is very inviting and warm looking. I will be calling in on a daily basis..

Cafés with a drive thru can lead to considerable wait times, but the staff were friendly, enthusiastic and had a smile on their face, which always lights a customer’s day

This has to be one of the best Costas that I frequent. The staff here are so friendly and really make an effort. On several occasions they have gone out of their way for me and I always feel like a valued customer. Costa should be proud to have staff like this fronting their business.

Home away from home, not a lot to say.. very friendly staff good atmosphere good coffee. It's a Costa. Expect what you normally get from a Costa.

Costa Coffee is a great coffee chain that offers good reliable coffee across the country! In my experience, most if not all of their food is either covered behind glass or wrapped in cellophane covers. This is a massive plus point especially when compared to some other competitors that often have cakes within the area one in the queue may cough over. The seats are usually comfortable and the food is consistent and of an acceptable quality for the price paid.

Came in for a coffee and to work on a college assignment. It's great that there's free WiFi but the signal wasn't very strong so I got frustrated and left.

Not sure whats going on with the food supply for Costa lately. On recent visits it seems like either they are selling out of food or just not getting as much in. To be fair, I dont buy food often, but when Ive needed to there hasnt been any choice for someone on a plant based diet.

Outside external door still broken, it is freezing cold and sitting inside, feels like you are outside in the snow

Food was cold and drinks not complete

I would like to suggest visit once, coffee was too good.

Not so busy as some so better service

Right who ever owns this place, listen up . The food and coffee was excellent. Unfortunately the place needs cleaning. We rocked up and found a cleanish table on my third attempt . Crumbs on the seats and carpet. You need someone to go around cleaning up . Waiting times too long aswell. Food and coffee excellent but it needs cleaning . Well done to the staff who are working very hard but they need help with orders and cleaning . I don’t want to sit on food crumbs or eat off a coffee stained table.

Not something I can really comment on as only had a drink

shocking costa, not only did they get my order wrong, they also got the order wrong for the person in front of me, giving them a small coffee when they ordered a large. seems to be all over the place, even when the store is quiet. majority of tables has dirty plates/cups and we’re yet to be cleaned. they also had sausage rolls available in the app but upon collection they said they had none available. they couldn’t offer me a refund through the store and told me i had to apply for a refund through customer service on the app, as it was an app order. didn’t offer help to do the refund, i had to work that out on the app for around 15 minutes myself. for a store quite quiet at the time, i don’t understand how they can get so much stuff wrong. i understand the pressures of a work environment, but when you’ve only got three families dining in, two already been served, shouldn’t there be more punctuality? as a tourist, i will not be coming to this store again.

A cortado is not a flat white unfortunately!

Lacking customer standards and slow service; 11 unoccupied tables all piled with used trays on my visit with my daughter today (a Sunday afternoon) - we weren't the only customers to clear our own tables in order to sit. They didn't seem especially busy in store at the time (a few cars at the drive thru though) but that was the excuse the barista gave when I pointed out there were no tables clear and no apology. Also, there are no napkins freely available - you have to disturb the baristas to ask for them which is especially frustrating when visiting with little ones.

Went through the drive through ordered a medium latte paid cash the correct money, 2 days later went on my app my 2 free drinks had been redeemed on the same day I brought one so even though I only had one drink they charged me for 3! I've e mailed customer services no response!

Special offer on gingerbread flavored drinks . . . .ran out weeks before Halloween really? Seems this store has a habit of bad stock levels, not sure if I should avoid or not the staff are nice though.

U go there for the name not coffee it's dead coffee compares to what's out there

We used to regularly visit this Costa coffee outlet, always sitting in and having both food and drinks here. Sadly not as much anymore as the last few times we have found the place to be dirty and untidy. Todays visit will most likely be our last for some time as the few tables that were unoccupied were cluttered with uncleared dishes and cups and customers were having to clear tables themselves as the staff couldn't be bothered. Combine this with dirty forks, knives and spoons and perhaps you could understand why we no longer feel able to visit this branch. Overall extremely poor. Revisited here today 08 10 2022 and have to say it’s even worse than before. No one at the counter but 4 members off staff talking in the drive through section, a number of flies flying around and actually on the cakes in the counter display. Then 1 member of the 4 staff attending the counter taking orders from multiple customers while previous customers orders were ignored in favour of taking more money. So a tedious and unnecessary wait. Add to that the dirty conditions of the seating area and maybe you can see why we have now decided that this is now the worst Costa Coffee we have ever been in. Would give it zero stars but the app won’t allow this.

Service is a bit bad in here. Waiting patiently to get served, ended up leaving...no wonder it was dead in here!

Often visit here to meet with friends that I volunteer with. Lovely shop, can always find seating, staff are always pleasant and there is plenty of parking.

Great location, good Costa products and the staff is nice.

Nice place apart from closing time being advertised as 10pm. We were kicked out at 8.30pm. On being questioned the employee told us that that was a pre-covid timetable. So they've had 3 years to change the opening times and still haven't done it.

Too many staff on, not enough done. Currently 5 staff on, all tables are dirty with cups, stood chatting around. Watched toastie go cold whilst the hot drink was made then the cold one last

Love this drive through, would have had 5 stars but they keep running out of oakmilk 🤗😆

Bit strange as I got no greeting and was statred at until I decided to order in the hope that's what they are waiting for by the employee. However Nice drinks and well made by different employee.

Chairs and sofas are dirty and stained this branch needs a refurbishment urgently

Quick friendly service, the flat white and the food were lovely.

My guy gio used to work here but now the cool guy James works here so it’s better

Called for a coffee ☕️ and sat outside, seemed short staffed as had to wait quite a while to be served just 2 coffee's,tables also needed to be cleared,staff were pleasant, nor there fault they rushed off there feet.

Decent place and polite friendly staff.

Disgusting service don't even pick up the phone and on the door it says closes at 10. Two people were inside and they totally aired me.

Good parking Clean inside Polite staff Good promos

Why advertise 2200hrs closing when are unable to enter building or enter driv thru at 2055 when staff questioned about it they were both rude and arragent. The time on the door states 2200 closing time Monday to Friday. Never mind what it says on the Internet. Won't be using it again.

Ordered 2 mango drinks only 1 was delivered. Also ordered a cheese and ham toasty which isn’t even toasted and a sausage bap which is also cold. The number the store has online is fake.

They close at 9:15, but websites states 10pm

Always g, like home from homeood

Lovely smiley staff great drinks

The staff are nice but the standard of the hot drinks is not good. I’ve had stomach ache twice after visiting this store, having had different drinks each time.

Nice coffee, helpful friendly staff.

Been a few times and always had a fast friendly service with a smile - Always helpful too.

Spent a great afternoon meeting future in laws staff were accomodating and I can only apologise for the mess the youngsters left kids will be kids

I was served by a lovely young woman named Emily. Pleasant, helpful and gave me just what I ordered.

Service was really fast. We only had to wait a couple of minutes.

Worst place I have ever been. One guy making coffee and no one helping him. Had to wait while the guy serving clearly could not be bothered. Heated my food even though large queue waiting for coffee, so had to ask for a fresh one. Still got my coffee order wrong !!!. Hot my coffee order wrong

No oatmilk no soya milk no apology and girl on counter had a face like a bunch of soured grapes

Usually a really nice experience and come here a lot, however staff were constantly laughing and messing about whilst my mum was waiting to be served, who wasn't even acknowledged! it wasn't busy but tables were left unclean absolutely unacceptable when we are still in a covid crisis

What's not to like about Costa. But this ie really is one of the best

Very nice latte a little expensive on the ham and cheese toastie but it was very nice

Absolute horrendous attitude from the staff. The server was not polite and was blatantly rude!!

Terrible, twice in a row I have paid £3.25 for a Decaf Latte and got no coffee in it, just a hot cup of foamed milk. Staff too busy chatting and messing around to care if they got my order correct.

Okay all round but food wasn't up to Costa standard and staff is mediocre.

Bad coffee for a Costa.. Same quality as a petrol station costa

I forgot to give my costa card... wasn't asked if o had one ... So lost out

Very quick and lovely coffee. Had a latte coffee with coconut milk. Quick service

i was being sick so my friends went in and asked for some water. we got given warm water like bath water so they went back in and asked for some ice. the cup was snatched out of there hands and were told ‘what are you laughing at’.her attitude was shocking and all we wanted was a cup of water which we would of paid for if it was such a big deal. blonde hair with a bun. very disappointed with costa!!!!! if 0 stars was an option i would choose it!!!!!!

Staff were brilliant nothing was too much trouble for them

Don't know that toast should be done on BOTH SIDES!

as I said before, just love costa and if I'm feeling naughty I would buy a lemon tart!!!

Efficiency served and my coffee was good I would have appreciated a little bit more of a friendly vibe though.

Love this Costa, staff are always affable and knowledgeable, drinks always spot on. Bravo!

Normal drive through but drinks good

Great for surprise treat for the wife and kids

Definitely my Costa of choice. Great atmosphere, lovely staff, really nice coffee. Occasionally the staff extremely busy manning front of the house as well as drive thru, so tables aren't always cleared for the next user. But, as I'm not as entitled like some of the patrons, I don't mind clearing my own table from time to time.

You get great coffee here fast service

Dont know why it says I've been here, I'd never pay for an overpriced coffee. Go McDonalds only 99p and a decent brew.

Staff are pleasant and helpful and the service is quick

Quick service but mocha needs more chocolate.

Bacon bap was nice but missed my tomato sauce sachet this morning 😭

Costa fortune.. To die a nice heart attack..

Great coffee. Service a bit on the slow side compared to their other local sites.

No customers inside, 1 customer in drive the thru. Staff decide to laugh and joke around paying no attention to customer. I wished them a good day on departure and got nothing in response. Disappointing.

Quick and efficient drive thru service no issues.

15.31 24th December Particularly stroppy and rude staff today. We ordered what we normally do and then we are told at the point of service that we couldn't have the large tea that we had asked for. Apparently they "don't do large teas" even though we've had them at this and other Costas regularly. Forced to take a regular tea because of the cost of the extra hot water and slightly larger cup, how pathetic. The regular tea was only 2/3 full! After finding a cake that they actually had in stock we parked up and going that it was hard and stale, obviously very old. This wasn't the first time that the cake had been stale but because of the queue I hadn't taken it back before. On this occasion I was already annoyed by the attitude of the so called barista and so I walked to the 'collection only' entry where I found a large queue. Having already queued once I decided to go back to the window. Another car's driver kindly let me return the stale cake which was thrown stroppily into the bin when I asked for one that want hard and stale. The assistant fetched another one which was fresh showing that they knowingly get rid of stale cakes. I was told angrily that I should have gone to the counter but I had no intention of queuing again. You have just lost two regular customers Costa, well done. Get your policy on stale food and drink sizes sorted out and get rid of your stroppy, arrogant staff.

Quick service, even with a long queue.