Costa Coffee in Newham

I am a loyal customer to Costa but I'm little bit disappointed with the branch in East Ham .Al the time I buy 2 coffee and they put in my application just 1 bean instead of 2.And I tried to explain this to the staff but t they didn't help me to recover my beans so it is little bit frustrating .And one more thing I love to drink the coffee in a mug or a glass cup but they never have clean one for us .The coffee is OK but the customer service was not satisfactory.

Visited East ham branch. JUHI is absolutely fantastic and amazing person. She is always welcoming everyone with a big smile and is extremely himble. She is truly an asset of high value to Costa business. Truly enjoyed the experience

tasty coffee excellent service

I’m not a big fan of coffee but i tried with my friend in this costa the coffe tasted Amazing hima made the coffee and she did very quick and good service

Afrina customer service was exceptionally good very good latte on 30th Sept 24, very good barista 'Kinds regards Azamat

I was served by afrina yesterday evening Monday night 30th September 2024 at the East Ham costa branchthe oat latte was tasty and amazing, she has exceptional skill in making a great latte with care and exemplary customer service, she is a great barista. Kind regards Azamat

Very fast and quick service from Hima. Especially she upsell everything with loads of patience thanks for that. Ambience was good, coffee and cakes were amazing 🤩

Very good service and like their coffee

Today i got a great experience from EastHam Costa. I ordered for a cappuccino and It was really good.The lady named Juhi was nice to the customer with smiling face. I really appreciate it.

Today, 13/09 I have the most miserable experience in Costa cafe at high Road in East ham. I tried to use the toilet, but it was broken so the waitress said she is going to open the staff one for me because sameone asked her for me. After use the toilet we change mind and decided to leave instead have coffee at this time, the same waitress force me to buy anything becouse she oprn the staff toilet for me. We really need to go a this time so I bought a water bottle at £2.15 Shameful !

Asad suggested a good drink that was really nice which was maple iced latte, great service and friendly and I will definitely come back.

I had a good experience in costa as they gave me a good customer service and as like cappuccino more there was an employee Asad who gave me a wonderful coffee and a good service . Must try the cappuccino over here .

I have bought a flat white and was served by I think a guy called Sachin. He drink was very well made. Will be coming back here again.

Very good customer service ..the lady her name is Hima she is very good at upselling and prepare nice drinks .....and the store manager is also very friendly welcoming evey one ....I would definitely recommend this store...I love to visit again...

Great experience at Costa Coffee. The staff were friendly special mention to the young girl Hima ,her service was quick and her behaviour was very polite and welcoming . The coffee was delicious, especially the cappuccino, and the pastries were fresh. The cafe was clean and had a cozy atmosphere. Highly recommend!

The Tomato toasty was no toasted

Not good customer service and very rude staff her name Emma she is disrespectful I won't go to this place again or order again

Very good environment, calm. Staff are very friendly and professional. It was great experience. Highly recommended. ❤️

Is disgusting inside, The chairs are very dirty And every time they have new staff and coffee is always bad

Really welcoming staff. great coffee and choice of food.. Only thing I do not like is that Costa charge for oatmilk.. Marks and Spencer and Starbucks do not

Juhi and Hima are making the best coffees out there i recommend this costa cofee

Great experience at Costa Coffee. The staff were friendly and the service was quick. The coffee was delicious, especially the cappuccino, and the pastries were fresh. The cafe was clean and had a cozy atmosphere. Highly recommend!

Nice to relax on sofas. Power sockets available

Really nice Costa. Staff are friendly and the place is clean. Edit 2024 - place has gone really downhill. Prices have gone through the roof even for chain cafes, place smells like vomit, staff are working while unwell, and almost always shady characters walking around the shop staring at people's phones. Real shame - the starbucks around the corner is much better and a bit cheaper!

I highly recommend East Ham Costa for a decent coffee and some headspace. Staff are quick and efficient - and even remember what regulars order.

It's a busy high street location so it can be difficult to get seating. The staff were really friendly and the service was great. Food can be better. I was a little disappointed as not a lot of taste.

I like Costa Coffee but this branch, they supposed to be open till 8 PM this Saturday, today. Me and my wife came here all the way from east ham station and they were closed even before 7:30. They should update there timing on the door and in google business page. Cause they don't have any right to waste others' time. Thank you.

Service was very bad and delayed. The lady who was serving was behaved like unprofessional and rude. Never will visit there again

Staff very professional and polite

Amidst a crowded high street, this costa stands out and brings a unique coffee experience

one male staff in here such wrost attitudes to our family. the situation was we havr four children was queuing to toilet before start to eat and drink, kids preferred to do the code by themself to open the toilet door, but one staff came over and pointed to us with rough behaves ’ you have to control your kids, and telling them here is not the playground, they can not open the door and closing the door!’ I wish Costa gives me a response how did company trained the staff with this service! Thank you !

Worst cappuccino I’ve had in years - the milk was burnt in the frothing process (the thermometers are in the frothing jug for a reason..) - the coffee looked like a dishwashing foam and didn’t taste any better than it looked..

Cold bakery and the croissant and twister were not fresh and were hard and the coffee was ordered to be decaff but is caffeinated.

Probably the worst costa ive used. None of the staff know how to make coffee and its an utter waste of time asking them to make you a limited edition coffee as they make it just like any other coffee. Will use which ever milk is closest to their hand. And this is the first costa ive been to where the staff and tried to make me buy extras, like a sandwich.

Dear Customer Advisor, I received a leaflet (as attached) this week by post and was delighted and enticed by Just Eats offer. I decided to order today and was unable to redeem the voucher against my order. When I got to the payment section I typed, 'Newham30' as requested in the section,' I have a voucher' along with payment details. The next screen showed itemised billing without the discount. I paid full price and I was disappointed. I await your response. Regards, Pamela

Terible meneger. Very rude and doesn't have the minimum of good maners. Very disappointed

I just pop in for a coffee, I ordered everything was fine while they war making the coffee they war gossiping and laughing , that wasn’t the problem the problem is that the young ladies war very unprofessional and rude with the lady with glasses short gray hair you couldn’t tell how sad she was and also you could tell that she is feeling like a stranger there because the ladies was in the corner next to the coffee machine as I said laughing and gossiping , I am working in the same industry and I know the felling , I asked her if she was ok and very respectfully she answered saying that’s she is”ok” but was clearly not true , I am really sorry for her and I know how that feels, I hope the manager is taking care of it , because he should know that if the staff is not happy The costumers won’t be happy either . Thank you!!

It’s a nice looking place so far I seen its clean.

It's a great place to sit and have a coffee,

Always coffee made nice, happy baristas service with a smile. Visited sunny saturday greeted by victoria.

Absolutely love this place. I love their cheese and tomato toast. Hima prepared flat white for me. Perfectly made. I guess I will have to come to this place every time I wanna have flat white. Thanks Hima.

Missing item of Millionaire's Shortbread from order.

Hi I was wondering are you closing down in east ham costa. Thank you Mehreen

This small costa is a nice place to get away from the busy streets, good range of food and drink options with friendly Staff, Victoria was very helpful and friendly behind the counter and her colleague a wizz on the machines.

Latte vs Flat White: Every Difference You Need To Know Few things in the coffee world are as confusing as the latte vs flat white controversy. Even managing a specialty coffee shop and knowing a lot about the debate, customers continually asked questions that made me think… “Wait, wait—where did you hear that?!” These two drinks are now modern classics, and we don't want you to feel confused about how they're different (and despite looking similar, they are very different). Let's jump into the major differences between lattes and flat whites and discover… The big flavor differences to keep in mind Why we may never know where the flat white was invented How Starbucks, yet again, desecrated a drink's name for the sake of marketing Ready?

Not as described let down as usual

Asked for no cream in latte. It came filled with cream

Delivered quickly and politely!

Unable to make a cortado properly

I enjoyed my time here. Would recommend.

Good coffee not so good sandwiches or food

Ordered a drink and it had a fly in it which went in my mouth, had to spit it out and then the lady didn’t believe me and was rude, shocking

Food was great, unfortunately they didn't have what we ordered but they called and had a replacement offering. Didn't have most of the coffees' available to order either, but what we did manage to order was nice.

No straw was sent with my drink

Delivery person is so humble and he delivered it at right time

All drinks arrived open and had leaked everywhere and no identification of what is what coffee very disappointed

I mean the coffee is standard for Costa but the hygiene levels in this particular branch are abysmal. Sorry to say the staff are extremely lazy and do not respect their brand, as the only toilet available to customers has been left smelling like a horse stable for about 5 hours now. Photos show how much urine has been left to just sit there, and i would assume it was water had the smell of urine not been so prominent.

Staff are helpful, polite and cheerful.

Staff are friendly and helpful.

Always clean with good happy staff.

Great hot drinks! Great service by @Amzad Very friendly behaviour by @Juhi Thanks.

My cappuccino was not filled to the max

Delicious and still warm food and drinks.. driver was efficient too

My order was never delivered the driver is aware of it as the food fell when he lift it up from his box.

Juhis customer service was amazing today. Thank you so much :)

served by juhi, was the best ! Thanks

I ordered a coffee at till The asian girl looks like indian She Doesnt now english im asking for latte she is saying(sorry i cant understand what you are saying)very unprofessional Change the staff or teach her the english language because she doesnt know what the customer is saying

Ordered a coffee, for the price it wasn't up to my expectations

29/1/23 the place was a mess, there was rubbish on the table, chairs and floor, had to wait for someone to wipe the table. I used my recycle cup to built up my points and the cashier stole my free drink. When I question it, he just said you used it. I asked about my green beans, you'll get that, I didn't. So either the app doesn't work properly or the cashier was lying.. See my review on St James Costa

Waited nearly 30 mins! The staff was absolutely shocking! Got my order wrong and it was freezing cold. Not the first time it’s happened here, will not be visiting again

I drink coffee for over a decade. I like Flat white. And this Costa is local to me. I am a regular. I like the environment and the staff work here. They are professional. BUT coffee they make are rubbish not worth as the price tag. They just can not make Flat white coffee. It happened many times to me that I felt it’s just a Latte not a Flat white or just be a hot milk😤 now I go to Starbucks where you are guaranteed will have the consistency of the dinks. My comment for the bad coffee experience - Costa does not trains employees on how to make a coffee

Hats of the the two gentleman and lady working today around lunchtime. A female customer acted very aggressively towards the staff for no reason at all. They handled this with professionalism and solidarity whilst carrying on serving other customers. Credit to the three of you & shame on the customer.

Drinks were spilled over and two drinks were mixed up

I ordered a medium latte to take away, and the barista did not put the lid on the takeaway cup properly and I spilled my latte on myself!

Place is really quite, clean and tidy. I enjoyed myself listening played music. Stuff are friendly too. Cheers!

Service is absolutely non-professional! Specifically, staff are so annoying ! Don’t come this place.

Good coffee and cake and quick service , fairly quiet for Saturday morning noticed the increase in prices!! Change off staff since last visit , very friendly.

Staff to noise. They talk to much.

The driver didn't know what he was doing and he parked his moped 10 houses away and my family member had to call me at the front of the house Just a quick reminder, do not want this driver to pick up my order ever again.

Burnt toastie and undercooked mac and cheese

Sticky tables and the staff watched us make ourselves comfortable with four bags of shopping and two drinks before telling us the section was closed and we had to move

Capucino coffee ☕️ is so tasty ans sooooo strong 😵‍💫

Visited with my sister and niece who both enjoyed a toasties but not much available for a wheat free diet

Thank you for my free birthday treat.

Make sure you always ask for the receipt and check it at Costa before you leave! I went instore to Costa yesterday, as I saw so many great vegetarian and vegan options online and on the app. However, nothing was available, when I went inside. So, I ordered a Raspberry & Almond Bake. They said they don't give points for the item as it is a small item. Never happened to me at other Costa Coffees before. To top it off, when i got home and checked my receipt, I had been charged the price of the trifle cake. I couldn't take it back, as unfortunately, I had eaten the bake before I got home. I have made a complaint online to Costa Coffee. Always check what they charged you!!!

I have just get flat white coffee but it was not what it should be. I felt like drinking hot milk 🤢 not at all felt like coffee. I’m a kinda introvert (I can’t say on face that your coffee is bad still it’s waste of my money ) I recently moved to Eastham and I usually take coffee at 6am while running to work half of the time in a week I get worst coffee so, I changed my mind to go to McDonald’s coffee which is beside to costa and that’s the best and cheap My favourite was mocha but it was worse here and changed to cappuccino and it goes on changing I’m drinking costa coffee since more than 3 years now, even though it increases prices for coffee 👎🏻

Better then start bucks . Star bucks is just a hype

I would like to point out that the delivery driver placed my items in his motorbike laying down. The costa hot chocolate had less than a quarter left in the cup and the rest had spilled all over the ham and cheese toastie and blueberry so they were inedible. I am still waiting for a refund.

I love going to this coffee shop and it's not normally busy during the morning times which is good because you can avoid the usual rush hour if you get there early enough and the atmosphere is good as usual and ambience is very nice.

The staff are really friendly here and the service is speedy

My order arrived with the coffee spilt in the bag, I'm absolutely outraged

Rude staff, lukewarm drinks. Not happy

The staff in here are amazing! So lovely and funny and really brighten up your day❤️❤️

Coffee was spilt by driver so did not receive it. Had one item missing and toastie was burnt

Lovely staff,but not skilled enough

The drinks arrived. It was opened as the lids had not been closed properly and it spilled everywhere. After waiting a long time for my drink the driver has then left and supposedly said another driver will be sending us a new one

Missing my tuna panini......very disappointing service

Everything was wrong order was not correct and was cold

Hamza was amazing..really helpful..I told him I cant have suger and he recommended the perfect drink...love this place now!!!

Food always arrives cold. Don’t know why I always order food from here.