Costa Coffee in Redbridge

Very poor costumer service, I’ve walked in their store as I had placed an order for good to go for collection and hadn’t realised until I walked in that they had actually cancelled my order , The lady in there in a late afternoon shift was very rude as if I had done something wrong Avoid this store !

Great staff very friendly, Andrea, Angie, Denisa & Valentina 😉. The service is probably the best in a Costa I've experienced tbh. Matt the manager is on point 👌 and team's customer service is second to none. Highly recommend this costa. 👌

Best Costa ever management are great and the team are super helpful. Andji, Andrea, Valentina, Denisa and Matt. Excellent place to meet or do a quick bit of work. Real community spirit ☕️ great coffee

Great as always. The colleague was very helpful and friendly

I came Costa and asked for help. Andji and Denisia helped me pick the perfect coffee, a caramel latte, it was amazing. Definitely will come again just for them.

Very busy costa, staff were lovely

Large Costa, conveniently located in Goodmayes. Unfortunately very noisy inside when it rains! Service friendly!

Service was excellent and the workers are super nice and friendly and professional always smiling!! Perfect cause it’s near my house so I come here almost every day. 😁

Chadwel Heath Costa staff are very nice and very friendly. Specially the lady wearing glasses and I believe who is Anna. She is very friendly and helpful with the service. Also the place is very quiet, clean and calm for business working and studies for students. The only problem is the prices of coffees and foods that are continuing go up. Thank you

Nice cozy place to get a break after you get tired doing grocery or from office.

They can't make a latte. They pour the smallest amount of coffee into a cup of milk then stuck a lid on it. Tasted like a cup of milk even after stirring. Terrible

Beautiful staff; well mannered and professional; And all the girls who work there are so beautiful😳❤️How comes? I’m coming every day here drinking coffee and nothing has changed; managers are all very nice and respectful. Love ❤️

It was good service was good enjoyed the tea and sandwich

Almost everything is good there. The quality of service depends on the Person who is serving you in store. Because not all the staff members are working everyday. New faces are seen most of the time.

It's nice place at goodmayes retail park.

Friendly staff good atmosphere Service is good 👍

Personally it is not as clean as I expected. Out of all the Costa branches I have been to they have always been clean and sanitary. However, I was surprised to see this Costa branch not sanitary clean. Tables are sticky, floors are not clean along with the toilet. I ordered a cappuccino to go and I never wanted the coffee to be strong, I had to ask for another one. Service is slow and I have to call the workers more than two times. Please improve.

the costa is extremly hot there is no Aircon operating

Meal times very busy, quite hard to get a table…

Im giving it a 1 out of 5 coz some clown is defo managing the Costa Google map system, They got the location mad wrong, navigation takes u to the wrong spot currently, Its inside the Goodmayes retail park, Next to the big rusty tesco, Besides that costa slaps Just had a salted caramel frostino, With mac and cheese, الحمد لله Delicious, Staff was friendly and quick, Nice and clean, decent space outside to enjoy as well,

Making coffee is art but sometimes when they are busy not bother to make coffee properly just wana serve and get it over with

Absolutely aweful croissants Not fresh, appear to be warmed in a microwave,soft not crispy or having a golden look Avoid if you're a croissant lover

Relaxed, friendly service. Not too busy, and well maintained.

The management is very poor, we ordered a strawberry frappe and the lid wasn’t closed properly therefore it fell, and it wasn’t our fault. We kindly asked for a new one as one of the girls said she will come over and clean up. She also mentioned that we can get a new one. The manager Anna came across as very rude, she had 0 manners on how to talk to customers and refused on giving me a new one and that I would have to pay. I asked again kindly that it wasn’t my fault but she continued to ignore me and serve customers. This made the whole environment very awkward as customers were staring. One customer saw the Spillage and I explained it to her and she agreed that it’s their fault. After 15 minutes, she gave us a new one randomly which I was weirded out about because it would’ve been easier if she understood me sooner.

Placed a very simple order on Uber eats 2 chai tea with lemon muffin and rasberry bake. Chai was only items that come. Uber never refunded my money. 5 pounds out of pocket

This place has become an absolute joke! To wait for 20 minutes in a queue with only 2 people in front of me just to make an order...after that another 10 minutes to have your drink....the "new girl" that is not new for 2 months now is unimaginable slow, without any knowledge about what she is doing. The drinks are poor made and barely have a taste. Please hire people who have at least some basics for this job. Where is Stefano, Valentina, Maria? Those were the people who kept this place working, and they diserved 10☆ not 5. You should make a survey and see how low this place has become. From a 7 day customer, I will become a "none day" customer soon if it keeps like this.

First time there nice friendly staff clean tables service great and WiFi supplyed

Warm, calm peaceful and lovely staff.

Very disspointed in cappuccino this morning. Way too strong. Not same as every day. Spoiled my day. Not happy.

It's costa coffee what do you expect??

Good and quick service and good quality

Nice sandwiches and coffee but poor manager doing everything's cos too staffs and young lady work there for till

Very slow service at this Costa. It’s 9am, arrived 15 mins ago and still in queue to be served. Only 1 barrister! Thought I’d try this place again, the queues are long and the service is slow. Costa, please review this location. Based on the service and the cleanliness of the tables, I will not be revisiting this location again.

Clean, quiet 8am morning coffee. (Nearby Tesco cafe not open til 9:30!?) Offered free drink by friendly staff from my accumulated points but disappointed that simply assumed I was taking out and served in cardboard cup (especially when customer's ahead had been served so carefully on a tray... Really handy location plenty of parking. Will return.

The boys work really hard. Good customer service. Will definitely be back. Thank you.

great staff.......all are great

Lovely, friendly staff. Good prices

I like this branch of Costa as I have been going there since it first opened. However, I’ve noticed recently that standards have dropped. Tables used to be kept clean all the time but this isn’t the case any more. I tend to collect my drink first thing in the morning and find the tables full of dirt and crumbs. This is off putting to any customer as hygiene should never be compromised. Prices continue to go up yet standards are slipping.

PLEASE FIX YOUR OPENING HOURS ONLINE. YOU ARE OPEN AT 7AM NOT 6:30AM AS SHOWN ONLINE

Friendly and quick service, great coffee too, as expected! Perfect.

Order lattes with whole milk (as they may use skimmed by default)

The best coffee, freshly ground lovely aroma rich coffee with side menus and meals. Food variety is also available, vegetarian and vegan are on the menu. The atmosphere and setting are great with outside seating available. Parking space is abundant.

This is a great Costa. Stefano makes great drinks.He always maintains a high level of professionalism.The staff and Angelica are all friendly and polite. The air conditioning always works. Never any problems. I always come here after finishing work. Always fresh food and great value.. The seating is also very comfortable and welcoming.

Still the a nice place to chill out before and especially after work

Wanted to use my points they said the system is down you will have to pay for your coffee when I had a coffee free this is not good service not my first time hearing this exucuse appaluling

Still the best Costa that I go to. Good selection and space to sit.

Good location, nice parking and good space. Nice place to meet up

Lovely lunch, man serving me was so friendly and welcoming, saw him doing some sanitary cleaning when he was not serving and he looked like he was enjoying his job, I will visit again. There are seats inside and out so if you had a dog, you could do lunch also.

Verry nice staff specifically italian boy from the till amazing costumer service!!! Definitely I will come back

Went on a Friday 10am, no croissants available, no white bread or brown unseeded bread! Jst a few cakes! Waste of tym, won't be going again!

Convenient parking literally at their door step. The service here is great, always smiling even during busy hours.

Lovely friendly staff and lots of people drinking coffee!

Nice place to have coffee in the area. Professioal, faster & quality coffee/food. I can not go somewhere else! Never!

Batista was super friendly and made the perfect drink

Nice and big Costa but often dirty and busy

Calm environment... A wonderful place to chill with friends and family.. Definitely, I recommend everyone to go there at some point.

04/01/2022 The short girl with the glasses didn't even look at me when serving, no thank you or bye either.

Had a terrible islamophobic experience here. I was physically and verbally abused by two customers at this store whilst waiting in line for my coffee, and the staff members did absolutely nothing to stop it from happening. They did not acknowledge it was happening and continued to serve the other customers as it occurred. I wouldn't even rate it a 1 star but I can't go lower. After writing a complaint to Costa about it, and despite having evidence of the event occuring via a police report, they did nothing to retain my service and have since left a very bad taste in my mouth for their organisation.

It's a Costa. But it's clean, tidy, and the usual great coffee, so 5 stars from me.

I've become a regular having a lovely breakfast in the morning before my work. Stephano works his magic on my flat white always. How am I supposed to drink and disturb perfection. Happy holidays guys x

Usually an efficient service. Remember the retail parks parking limit..

one of the best coffee in the area, super clean, the staff are very very nice . the quality of the coffee and service is outstanding . thanks to the Manager (man Italian or Spanish , don't know). this coffee shop need to be an example for the others in the area.

Great coffee, queues are usually long because they have a gym next door, but the staff are more efficient since they got rid of some of the really rude and arrogant ladies behind the counter

Costa has the worst coffee there is. It’s always burnt. Seems as if they never clean the coffee machine/grinder

Had coffee and cake just really busy 😕

Staff requires better training, not a good idea to misunderstand the order first then pretend as if it's the customer's fault. Poor.

Absolutely avoid this shop. Very rude manger. Blonde girl ( Manager ) with pony tail. Rude to customers and bullying her own staff. On top of this she makes terrible coffee.

Like always lovely staff and amazing coffe

Great service,friendly staff,great coffee.

Poor service, served drinks to customers who ordered after me before I got one of mine, had to ask for knives for our cakes and no stirrer for my drink

Love a Costa, the staff here lovely as ever

Nice to relax and sit outside for a while

În ultimul timp Late la ei este oribil mai multa apa ca lapte,foarte rea,la urma urmei platesc bani,nu este gratis.

I just love this place. Although I don’t really drink coffee from there. I do drink and love their cold coffee selection.

quick,nice and excellent service.

Best Costa for miles by miles, great staff and a lovely cup of coffee, just prove not all coffee is made equally. Thanks guys and gals 👍

very helpful staff got the latte and was delicious and hot

Nice place to sit, chill and work. Plenty of car parking space

It's a place to die for Their coffee and latte are awesome 100% better than McDonald's

Just bought a takeaway tea jumped back in the car took a sip few minutes later to find the teas not even warm. Traffics horrendous no phone number to contact Poor on every leevl

Quick in and out nice and clean

Great selection and delicious!!!👌👌👌

Has tables outside. Staff friendly and coffee is good.

Best branch in the area!! The staff were extremely friendly and welcoming. All our drinks were prepared well and tasted amazing. A big thank you to all the staff at this store.

Great service & lovely coffee 😊

Best Costa in Essex area, most professional and most friendly staff, hard working manager, you always feel welcome there

Why does this branch close at 5pm firstly as it is in a retail park with all other shops open till late - they should stay open like the Becton branch til at least 7pm. I have just come here today especially before 5pm to get a coffee only to find that the store times have changed again with the store now closing at 4:30. I’ve missed out on a coffee and a number of other customers have come and gone while I write this at 4:45pm. Absolutely not happy with opening times!

I love popping into this Costa as part of my daily walk with my little one. Stefano knows my order and gives me my little treat of After Eights everytime!

Great place to grab a coffee during lockdown, they a good order and collect on the app, so worth it to maintain social distancing

Lovely place always love to go there ❤

Sad...emptiness, disordered tables and chairs. . No . Not attractive at all 🤨

Open for takeaway during lockdown 3.0

I absolutely love this branch. The staff is super friendly and always know what I even before I say anything. Wish I could give them 10 stars.

Nice, cozy and friendly service

Great service and fantastic coffee.

It has become worse ever experience in this branch of Costa coffee. Staff are rude and not attentive towards the orders. Will never shop here again . Very rude staff and not polite to customers

Really slow and unattentive only 1 person serving with the line out the door

Nice new xmas varieties available. Yum

I am so appalled by the service I get regularly from this branch- I would rather go to another branch which is out the way to avoid the terrible customer service. I have never felt so disgusted by the staff, they are so aggressive and patronising to customers. They have an attitude like they are forced to work here. How is this even possible at this day and age? This place needs more mystery shoppers, because their service is representing Costa! The service in Great Portland Street branch is how they should be. Chadwell Heath branch really sucks! 👎👎👎👎👎👎👎

The service I received on Tuesday from the male member of staff was unprofessional, very rude and lack any sort of customer service skills. That person need to stay away from service. His service is appalling. I have already sent an e-mail to customer services.