Costa Coffee in North Tyneside

The good review is for the service at the till and the coffee they make. However I prefer to eat my cake in peace and not have the older lady who cleans to sweep over my feet to get the crumbs she said. Couldn't she wait until I had eaten it? .. better still wait until your customer leaves. Also she picked up the large brown puffy stool and dropped it very close to me as I presume it belongs to this table I'm still sitting at. But once again she dropped stool with a bang and not very pleasant experience. Can someone in management have a chat with her. I'm assuming it's the same older lady who doesn't like you to sit at a table unless it is cleared and wiped. Past experience from friends. Oh dear.

Staff exceptionally pleasant and accommodating. Young lad clearing tables on Sunday afternoon so pleasant it was very nice. In this day and age I appreciate good service.

Lovely barista ,great coffee ,just wish the wifi work better when you plan to study overthere

Don’t use this one if you have costa app rewards as they do not allow to use them

The staff was incredibly friendly and helpful. I believe a staff member named Liam expertly crafted a delicious Cortado. T

Shocking to see Barista arranging muffins barehanded and when customers asks for it, used gloves & tong to get it! What’s the whole point then?

Served by a lad called Liam. Super friendly, talkative and funny bloke who makes a good coffee. Definitely deserves a raise from whatever he's getting paid right now Atmosphere itself is very nice most of the time. The cinema can get busy towards the evenings but during the day it's very quiet and a nice place to chat over a drink.

What's the point of having a Costa if you can't use a Costa gift card or a free coffee because it's in odeon joke.

Just as you would expect from an excellent Costa but this one has a bonus as being inside a cinema.

Waited 10mins in the extremely slow queue only to be told I can't use a Costa voucher in a Costa coffee shop because it's next to an odeon. What a joke

Staff are hard of hearing make sure you shout your order and get it confirmed before they make your coffee otherwise you will end up with the wrong drink.

Never open on time!! Why advertise to say you open at 9am but never do!? Very frustrating!! You can see customers waiting outside and you don’t even have the decency to explain to your customers why they’re having to wait and how much longer you will be!! Very unprofessional and bad service

I was here today and witnessed a particularly obnoxious female customer (about 50s) being nasty towards a female member of staff (long brown hair and tattoos). I wanted to write a review to say that this misunderstanding was on the customers behalf and that the staff member was in the right. I’ve had jobs such as these and dealt with some sh!tty people, I hope this doesn’t dim her sparkle. I’ve always had a good experience with costa and love it.

Dont serve big macs. But do serve cheese toastie.

Absolutely atrocious service. Kept waiting in queue. No acknowledgement that I was standing there then served people who just strolled in front of me.

Lovely place with great service.

Perfect service very pleasant location.

Good service and great coffee as always. More variety on the toasties would be great.

Closed at 7.15pm not 8pm as stated. Planned to take coffee into cinema

Nicely presented Costa. Quite tidy, although it was busy. Staff efficient and polite.

Popped in with my sister in her wheelchair and all the staff were friendly and accommodating. Special shout out to Iain for recommending the new hot cross bun latte, my sister thought it was amazing!

Best coffee by far, service was excellent

Free parking. It is a Costa. Usual range of products.

Just been to Costa at silverlink and been overcharged for two baby chinos by 20p each. No flake and then said there is no difference in price for just the drink when I have only been charged 40p in every other Costa. Feeling cheated. My husband got to the bottom of his americana and it was full of coffee grains. Showed them but they did nothing. Worst coffee we have ever had.

Great coffee with a great view.

It's a COSTA - if you need a review then probably best you don't risk leaving home!! 🤦🏼‍♂️

Good coffee and snacks; the staff were great. The place was tidy and clean.

On the first floor of Next shop with floor to ceiling windows giving good views of the area. Busy but not excessively so. Very friendly & efficient service.

Long Queues yesterday afternoon but the staff were coping extremely well. The lad was controlling the queue very well, informing diners their tables would be cleaned by the time they placed orders & directing you to fresh tables, girl making hot drinks was very fast & efficient. All together a very well run outfit & pleasurable experience, even when one customer kept getting up & changing table the floor staff re-sanitused the table she left.

Fairly quick service and helpful staff. Always a nice hot drink with plenty of flavour. (Caramel Latte) staff are willing to help when you ask for a slight change in the normal version of a drink. Can be a little cold in the winter as seating is next to doors opening and closing as it's in the odeon cinema. Other than that a decent Costa.

Excellent customer service. Very helpful. Would definitely visit this Costa again.

The hot chocolate orange is fantastic!

Clean and tidy with friendly staff

Visited today,12 Sept 2022. Waited ages to be served due to the three staff chatting to a friend being served? While sitting with coffee...one of the three proceeded to clean tables with dirty floor brush !!! Brilliant.will not be going here again.

Caramel frostino didn't even taste like a caramel frostino. Plus, the tea was just like WARM MILK; it was so weak. Disgusting

3 people behind the counter serving and only 1 person in Front of me, very slow service, waited 15mins to be served,

Usually a quieter Costa than most which I like. Spacious and relaxing

Just popped in for a latte and bottle of water before the pictures. It was takeout only, good service

Great place to visit while at the silverlink shopping or the odeon cinema. Nice friendly staff

Cash only today lots of people leaving as the have cards only.

Very friendly staff. Always helpful. Keep this shop really clean.

Coffee shops a complete ripoff can understand paying higher on drinks but trying to charge 4pound for a toasty is over the top 3pound would of been ok snacks shoudn't be over 1.50 to 2.00pound max wonder who was the brains behind that pricing that actually put people of spending more coming from someone who works in retail need to sort your prices out your not in london.

Super, friendly and helpful staff, the usual nice coffee, however, it was the lovely girls behind the counter that made it a pleasure, even though everything was closed due to Covid. (Sunday 27/12)

Well spaced out tables with friendly efficient service

Fantastic shop and lovely friendly staff

Under current circumstances well organised by the staff and all with a smile.

Nice chill atmosphere, in the Odeon entrance. Great for a cake and coffee and a bit of people watching.

It was ok but I had a long wait to get served

Today (Saturday 26th Sept) I took my elderly mum for coffee and breakfast to Costa, Silverlink. My mum suffers with meniers which means she has sudden episodes of vertigo. While waiting in the queue my mum had a very sudden very severe attack which saw her fall to the ground. All staff in Costa were amazing, they all tried their hardest to help and went way above and beyond to make my mum feel comfortable and support her until her vertigo passed. I cant thank them all enough, what an amazing team. Thank you so much. Also another customer helped us lots too, I didnt ask his name but if you read this thank you also, you're all very kind x

Great, a most welcome and enjoyable experience. Lovely staff.

Lovely coffee, very well organised for queuing and sitting. Excellent staff

Brilliant staff very well organised

Great customer service and feel safe in the premises as all tables are spaced out and there is a 1 way system to avoid any crowding.

Many people ignoring request to wear face masks when ordering.

Nice shop, friendly staff and loads of products on display.

Its a busy coffee shop. Friendly staff.

Lovely coffee, safe clean environment

Very good at looking after you during this problematic time. We were shown to a seat and watched the young guy making a great job of clearing and cleaning tables as people left. Well done Costa.

Did not visit Costa, just Next store.

Lovely clean and tidy coffee shop but the things that make it stand out from all the rest is the very welcoming friendly staff. Always have time to have a word with a smile on their face regardless of how VERY VERY busy they are

Not Costa cafe no more now poor and expensive good cafe wasted

Gets a little busy sometimes so you may steuggle to get a seat on a Saturday especially

Staff not the friendliest. Cannot make a dirty chai latte, four attempts later and my daughter still could not drink it

Great staff who welcome you back and even remember your drink!

very crowded and in the seating area but carnt beat a nice coffee

Best wishes place for the nicest coffee and cake to have a catch up with family and friends

Good place for coffee also interesting views if can get near windows, busy though and while can usually get seated is hard sometimes on popular days.

It's nice coffee..make it cheaper at home tho

Always friendly here. Very popular, even by Costa standards.

All I can say is. Try one and you've tried them all. Good and polite service

First visit to this branch, I asked for medium mocha/ caramel cortado. 1st l was charged for 2 coffees, I noticed 2 cups on tray so I asked only for 1. Apologies were given. 2nd I got given a very large bucket of caramel coffee, which I couldn't make out what it was. I had a taste then left it and left the Costa very unhappy customer. Only monday gone purchased the same mocha from different outlet and it was very nice.

Filter coffee lukewarm second time at next silverink. This is the only Costa that this happens. Not happy

Great staff and a lot of choice - perfectly situated for when you need to mull over those big purchases too! Accessible and plenty of room for everyone! ♿

Apart from the Costa in the RVI Newcastle upon Tyne (of which there are three blond women who's customer service is down right disgusting they seem to prefer talking amongst themselves then actually working). I give the rest 200 out of 200

Very busy coffee shop nice range of snacks and drinks. Friendly staff.