Costa Coffee in Wycombe

Costa Coffee is basically the same food and drink so if you like it then you don't need to think.

Always go to our local costas on a Monday for breakfast. As we were off work for a few days we went to costas on the Friday for our breakfast. I do also go to the costas at next on a Tuesday as well. But thats jyst for a latte.

Driver was really polite and nice! I would recommend you give a tip option after the delivery as it encourages drivers to be kinder and I’ve given pre tips to drivers before and they’ve just been rude so I don’t understand the pre tip logic?

Unfortunately quite grubby, toilets often grim, occasional smiles from staff but seems customer service is not a priority. Location of the coffee shop- windows overlooking the high street, bright place to study, smoking area outside which is under shelter.

2 of our drinks were what we ordered the other was not

It is cosy and an ideal place for a meet up with friends or family

Very good customer service and great tasting food.

Good service, Nice atmosphere and quality coffee and cake.

I popped in to Costa High Wycombe to use my free coffee and cake vouchers. As usual the service was polite, professional and quick.

I sent it back as the hot chocolate has gone through the food

I have been to this Costa a number of times and had the misfortune to go back today. I typically visit early and the service is always the same, the colleagues are outside chatting and when they have to come in to serve you it is clearly inconvenient for them. You don’t get a greeting, a smile, a please or a thank you. It is a really unwelcoming experience, really horrible atmosphere.

The coffee was good but no plastic bags for recycling the used coffee pods

Great staff, good place to take a break of the busy days

Love this place and the staff. This place is always so inviting, and the staff never fails to make my partner or myself smile even on the coldest and wettest days. I will go nowhere else for my coffee.

It's was not the right order we ordered 2 brie bac9n and cranberry pannis also we didn't receive any hot drinks. Instead we got macroni cheese cheese Crisps. I would like a refund and the correct order please asap to my account please.

Very bad taste coffee and the service was not good

Im satisfy with Costa Coffee, big cup and Hot Coffee, perfect 😀

First time I placed an order at Costa for delivery and I was not disappointed

No straws given so can’t enjoy our drinks 🤷🏽‍♀️

Had the best coffe and cheesecake, friendly staff, professional and very clean.

İngiltere'de ki Costa Coffeeleri beğeniyorum. Hizmet kaliteli oluyor ve içeride rahat oturup kahvenizi içebiliyorsunuz. Fiyatları uygun. Evcil hayvanlarınızla içeride bulunanilirsiniz ve onlar için bir kap yemek ve bir kap su ücretsiz kapının önünde bulunuyor.

My food never showed up. This is not the first time I've had this issue, this is clearly an issue with the drivers and something needs to be done about this. Absolutely disappointe. Will not be using just eat anymore

I like Costa coffee its the best

I have been going to this Costa Coffee for almost 2 years Now. I have the same exact drink and i would Say everyone is nice and helpful except the red short hair lady(always has her hair in ponytail or a bun) She is all the time rude and disrespectful and I notice not only with me but the other customers as well. One thing that I find to be bad is that every time she is frothing the milk ,if you look at her she is putting the fingers inside which is against health & safety procedures . Even tho I go every morning to get my coffee,7 days a week,she is always making the drinks for the regular customer who are behind me in the line, and when you ask her a question regarding a drink she is very rude . I appreciate all the other staff and they should be praised as they are very nice,but with her, the management should take actions as this is not the correct customer service standards. There are days when I come for 2-3 drinks a day,and I do consider myself a regular customer sincer I go 7 days a week,and the fact that I still get this treatment from her it’s outrageous.

This was very nice. Lovely coffee and a chocolate twirl. Will definitely be going back.

It was lovely to relax with white chocolate after shopping

Update Apr 2023: Service has improved greatly and waiting time is now much more reasonable. Coffee is great and it’s well made. However, service is very slow, one drink made at a time, and there is often a queue regardless of what time you visit. There really is no point ordering in advance on the app either because it’s only made when you turn up. We spend an average of 10/15 mins waiting time for a single cappuccino to take away, for reference.

Great coffee and millionaire shortbread always very tasty. Lots of seating upstairs although it was a bit noisy due to people working on laptops and making work calls.

Exactly on time, perfected the order, no spillage and no messing about and friendly service.

Worst order ever, Missing items, one roll was so hard it could have been used as a brake pad in a car! another roll missing half it's filling. Diabolical!!!!

I don't eat at Costa's only get coffee there. Good location & usually not too busy.

Only went in because I had a free voucher from work , miserable , disinterested staff Wouldn't pay to go in there

Brilliant food and lady that Seved us was very good.

Vanilla latte was not a vanilla latte

I've seen flies in the pastry case several times - for that reason I would suggest buying packaged items only. The staff don't seem to acknowledge customers but rather stare blankly and wait for the order. The only reason I would suggest going here is if everywhere else is closed. Management: Customer service and food hygiene training please!

MY DRINK was spilled in the bag and completely empty from the spill

Very lovely driver..friendly and polite

MY FOOD WAS NEVER DELIVERED! The driver rang me and I told him he needed to come a bit further up the street to where my house is..he hung up on me and then out that my food was delivered..UNBELIEVABLE!! I want a full refund. This has happened many times before. You need to track who these particular drivers are because they are giving your business a really bad name and costing you money. If there is any way you can track who this driver is then he can explain himself. Completely not on!

Ola! Bravo costa! Muchos gracias senorita in helmet.

Been in here a few times, each time service has just got worse. They are a fairly young team and really i just feel that they are there to earn the money for the narcotics i here them all talking about on shift. On top of this when passing over the poorly made drinks all you can smell is a horrid stench, whether its the vegan beanz toastie or the girl serving me i will not know as i think the horrible coffee taste has gone to my head. Theres 2 members of staff i really want to highlight… the first- red head, greasy messy head. Not setting correct standards for forward facing customer service staff. The second- blonde haired mutt, or so she acts like one. Not a bone of customer service between them. Ultimately i have had to complain this time as i have had too many flat white looking caramel lattes and ive had it! Cost of living crisis and all, cant afford all these poorly made drinks Lost my custom, buy some antiperspirant

Staff always pleasant and helpful

I got overcharged but didn't realise until I left

The caramel lattes are the best the down side is u can't add ur card on the app

Drinks arrived with the bag soggy and torn as the lids had come off and spilled.

Incredibly rude staff... Wrong order, no apology and literally blanked questions about the order and turned round. She was rude and unhelp to several other customers too. Blond girl with sunglasses on her head is no a credit to your business...

Again finding service rude and not friendly (blond lady with tattoos as always rude and not happy coming and serving when her new colleagues were busy ) I’m having always my flat white over ice with coconut milk as I’m lactose intolerance never been declined but today yes first because I been told you don’t do this option and ver iced after when I showed her your menu she make ignorant face and said that not with coconut milk. Which I could understand in situations that you all follow does rules not in all other costas or with other person that wasn’t a big problem . That wasn’t first time when that lady was rude and arrogant. If she is not happy with her job there is plenty of people happy to do her job. Another think is that just opposite you there is an amazing place where you can have perfect coffee and amazing customer service- the front room

Fed up with orders having missing items

Nice place staff are pleasant no complaints

I didn’t get a straw with my frappe, the rocky road I ordered was not the one I received. Apart from that it was ok

Amazingly slow staff, average products

Nice ,friendly, good selection of cakes late afternoon 😋

you did not deliver my caramel muffin made with munchies

rude and inconsiderate staff muttered and laughed among themselves about my order (which was nothing out of the ordinary)and then decided to make other customers drinks although I had been waiting there for over 10 minutes already. not wearing maks either, which nowadays should be a minimum health and safety precaution when handing food and drink. the employees made me feel very uncomfortable, they must feel so incredibly bored to result in laughing at customers to pass the time.

A Costa coffee never disappoints, and the restaurants always seem to have enough tables when dining in.

There are none so fine as thee, who make my pre-work cup of tea. Fabulous staff always so friendly and attentive. It's not just the caffeine that gets me through the day!

Was busy at lunchtime, quick service and plenty of seating

Vanilla latter had no vanilla. 😫

My drinks didn’t arrive at all and money was taken

Food missing AGAIN!!! Why don't they double check before sending an order out

Come to pick up delivery but staff is not sure how long take to prepare food. Staff is rude disrespectful behaviour

Clean and friendly, nice experience and good coffee.

Today the woman serving me muttered under her breath that I was making up my baby's allergy, when I asked for oat milk in his hot drink. Not only was that rude and hurtful, but also indicative of a pattern of bad customer service by staff at this branch. When I complained to the manager, his apology was half-hearted and he defended his staff, saying that they were short staffed. I will not be coming to Costa again.

Mac n cheese was lovely, they had a new cake flavour today which was absolutely amazing so soft and moist chocolate orange and vanilla mini egg cake.

lovely place to contemplate life next to a window.

Sausage Bap was great but there was no usual cover on top under the lid so it was all spilled in the bag.

This order was never delivered. Can I please have my money back

horrible service rude staff incorrect order i think they deserve - star but no option

All the wrong things have been delivered not our order!!

The hot drinks was well prepared and taste very nice especially hot chocolate.

The wrong item was delivered. I have not been able to contact the store or customer services to get the right item delivered. If I want a refund I only get the price of the coffee, not the delivery or the, would you believe service charge. All I want is my large latte with whole milk and an extra shot delivered as I cannot leave the house. Mistakes are made but it's how you put them right that counts.

There was no syrup in either of the Lattes I ordered, despite me requesting and paying for it.

Super helpful staff, clean & spacious cafe.

My order was wrong- no croissant instead chocolate ones

Great service and great food can't complain.

We ordered toasties and drinks and they left our drinks! And they only refunded me, plus the toasties were soggy!! So disappointed

Fantastic! Always good and on time! Thank you.

Coffee was cold and tuna panini smelt bad

The drinks did not turn up at all. The delivery man turned up on a bike and then left instantly without us managing to go outside then it kept saying on its way for over an hour so I would like a full refund. I tried to call Costa but the number does not work from Google. I then tried to sort it out online but there is no option to and it also kept saying it was on its way for over an hour so I couldn’t do anything as it just generically said to be patient and it was on its way. I rang another Costa nearby and the worker there said the drivers are rude and not reliable. It’s just frustrating that I cannot get through to anyone to sort the problem out when it’s actually happening. This is always the case. Please like I stated earlier can I get a full refund. Thank you

Sent only one item instead of two

Food missing!!!! Where is my food?!!

Delivery turned up late and had 4 items missing! Including all the food and 1 drink

I'm not impressed with the changes that Costa has made to their loyalty card points, so don't go in as often as I used to.

Visit here daily, very accommodating staff who take the time to remember their regulars orders! Can’t fault the service!

It was so late, it didn't even turn up. Oh dear....

A death trap, entry and exit through a single point, no ventilation to speak of. Most of the staff (save for the person at the till, who was behind a screen anyway) invade your personal space all the time while you wait, not wearing a mask. You are rushed and urged to get into close quarters with strangers who also do not wear a mask. I do not want my coffee with a side of lethal pathogen, it is the last time I go there.

I did not receive the properchips on my order

My sister and I saw large flies on scones in the glass case in the front of the shop. I brought this to the attention of a saleswoman, who promptly ignored and dismissed what we observed. We changed our minds getting pastries. While minutes went by, no one in the shop attempted to remove the flies or pastries. Just stood there casually chatting… I asked for the manager, and then asked if she knew they had flies on the scones. She said … in a pained voice that she was aware of the issue. Like she was inconvenienced that she had to speak to me. I asked why she wasn’t bothered by this, and her vapid response told me she really didn’t care.. We left as there was a queue behind us. She apologized to the man behind me!!!! But not to us who wanted fresh pastries!!!! Or that you had flies!!!! How utterly disgusting!!! How appalling!!!!! I know you’re a chain, but hire staff who understands health hygiene, codes, and customer service. A truly nauseating experience…. Wished I took a video and pics to post here. Thank God our Peggy Porschen afternoon tea at the Lanesborough Hotel sufficiently displayed the best of British service on my trip to see family in the UK.. We’re in the medical field. Elevate yourselves! Your tourist industry is obviously in the toilets.. and this is Costa!!

Missing items from my order. 2x toasties 2x coffees and they left out one of the toasties.

Great place, friendly staff will definitely get there more often

The sandwich/toastie was squished & I didn’t get barcode to scan for my Costa points!

Great coffee, speedy and excellent service

Busy and popular but will need to up it's game as there are now a huge number of new coffee shops in the town centre. The person serving got my order wrong which was understandable as it was very busy, noisy and I was wearing a mask. Refunded with no issue and the sausage bap was great!

Awful awful service. Slow. I preordered and it took 34 minutes for my drink to be made. Not even an apology. The chap waiting ahead of me had a cold coffee and was also complaining. The people working there don’t seem to want to be there. It’s just an awful experience. I went back the next day and it was just as bad. Never again.

Very slow service from disinterested staff. Can't hear staff through the covid screens especially with the piped music

Showed the driver as enroute for about 80minutes… I live 5 minutes away. Never actually arrived in the end.

coffee was cold there was no sugar either

Second floor is good for reading, browsing the net apart from its too cold, two big ACs for small area

Average coffee. Below average staff and service!

Tucked away from the high Street, great place for those wanting space or needing quite to do work.

Received 2 cold toasties, when I had ordered one toastie and a panini, so my order was wrong