Costa Coffee in Lancaster

Staff are incredibly rude and unprofessional. I asked for a straw and got it thrown on the counter. I asked for extra vanilla when I was ordering, but the girl at the till did not charge for it which isn’t my fault, I asked for 2 extra pumps and was given major attitude by one of the girl (red-maroon hair), saying you know the standard is 3 and I already gave you 7 right? I asked for 2 extra pumps of vanilla as I prefer sweet coffee, which she eventually did with attitude and was not happy to give me any even though I was happy to pay for extra.

I'm a bit taken aback to find myself writing a negative review, but here we are. I'm quite disappointed with the visit I had today at about 11 AM. The service was aloof, to say the least, and it came with a side of rudeness with my order, too, which wasn't exactly the pick-me-up I was aiming for.

Nice seating but the barista looked at me like I was dirt on her shoe. Felt like the worst person in the world for ordering a coffee lol

5 star service, the team were happy to intravenously deliver coffee to my system on an espresso shot per 20 min basis for 2 hours straight. This service is not well known so just wink 3 times at the barista and they will escort you to the drips in the basement.

Drinks are good but they are overpriced and they often run out of things. I thought the staff were unfriendly and it feels like they think they’re superior to people. I ordered a hot chocolate and waited 15 minutes and it was during their less busy times. When served the lady taking my order was borderline rude and was very unfriendly.

Went in for a take away cappuccino only to find that more than half of the cup was froth!! Waste of money and terrible coffee. This is one of many instances that I have experienced and heard about. Some of their staff (not the four who were on morning shift today) is rude and I have also witnessed two of them threatening a customer to file a complaint against them. The university should look into this! This is the worst Costa cafe! I have written reviews before but clearly, nothing is being done. Hence, I deleted my previous reviews to write this one. Most of the staff is terrible. The quantity of coffee varies not according to the size but according to the staff. I ordered a medium coffee in a takeaway cup and it was filled only a little over half ! Some of the baristas are terrible in making coffee. They are only there chit chatting!

The croissants that are on the display are not what you will get. Very bad practice.

Awful Costa. We asked to sit in and they gave us paper cups and takeout boxes for our food. When we said why is this and if we could have mugs and plates they moodily changed it to plates and mugs. I was shocked and confused. Laziness probably? Why would you give us takeout boxes and paper cups when we’re sitting inside. They also forgot my brownie and the whole place was a mess. Don’t recommend, lazy and unprofessional staff who couldn’t care less. Worst Costa experience, needs serious training and improvement.

I used to enjoy this place, but it has gone downhill ever since the manager left a few years ago. The staff are unprofessional, incompetent and rude. They often close early without notice and don’t seem to care about their customers. I’m tired of wasting my money on poor service and mediocre coffee. This is not the Costa I know and love.

a nice coffee shop in university

Consistent coffee offering in an education adjacent setting.

If you are after a quick drink do not bother going to this Costa. The copious amount of staff seem to prefer having a chat over making drinks and the queue is often longer for the people waiting to receive the drinks they've paid for.

Приємна дружня атмосфера студентського кафе. Столики різних розмірів, стільці на будь-який смак. Привітний персонал. В меню є все, щоб перекусити та випити кави. Сподобалось імбирне печиво.

Overall great coffee and atmosphere. Staff can be a bit snooty though.

Usually I have no problem ordering at this costa, I struggle with anxiety and todays service has majorly impacted me. My usual order is an iced coffee with no ice (I'm not sure how else to order this) and I was told by a girl with medium length brown hair "we can't do that" this was not the girl who served me on the till (she was nice), it was the member of staff behind her , in confusion I stated "oh that is what I normally order from here" (due to the fact I do not like the taste of watery coffee, I don't mind paying full price) and I was not spoken to by her until I was rudely handed not even a third of a medium cup of coffee?obviously I expect it would appear to be less coffee without the ice but 2 days before I ordered the same thing and received double the amount of coffee with no hassle.

Very offended, I ordered a caramel oat latte. I got A REGULAR LARGE LATTE. I want a free latte now thank you. Very disappointed with the lack of professionalism. - Santiago

Went in and ordered a medium hot chocolate- they did not have cream or marshmallows but that was fine. When I got my drink I drank a small amount of it and realised it was lukewarm and so I asked if it could be reheated. I was told in quite an irritated manner that they would have to make me a new one and when they did, they decided to only fill the cup halfway as I'd drunk a bit out of my last one. Being a barista myself, I would always make someone a completely new drink and fill it to the top if the drink that I had originally made was not up to standard as it is not the customer's fault?! However, for fear of irritating this person further, I didn't mention it, nor did I even mention the fact that the drink itself didn't taste of anything really. I essentially only got half a cup of hot chocolate and for £3 I don't really think that's on. Rip off.

It's probably my least favourite Costa locally, the queues are often long (because it's on a universitycampus) and the drinks I've had to ask to be remade on multiple occasions. I've been served a large cappuccino that had no liquid! And a coffee that was just milk. At weekends it's better and the drinks are better too, but you can never be certain if it's open! It seems to open as and when without consistency.

nice people working there, the making of the coffee has no shortcuts. Very pog

Just participated in the 50p hot drink incentive, I went with 2 other friends and all of our drinks were grim. My hot chocolate was blander than bread and butter, the white hot chocolate my friend ordered was basically golden syrup and the toffee spiced hot chocolate, which was also ordered was straight cinnamon powder. It appears the staff are making the most of the 50p incentive and are now proceeding to make very bad drinks. Also, I normally find the baristas just sat around which is very unprofessional and, considering we are in a pandemic, probably not the best thing to be doing.

The place is very dirty. There is no place to put the trays away! It is a pity for such a good university.

The workers are on their phone and when asked to toast my sandwich they burnt it. The food here is subpar and will not visit again.

Granteeded a good coffee at costa

O cafea super buna si foarte tare !

Very spacious, enjoy doing my work here

Nice cup of coffee. Porridge perhaps too sweet.

Nice space to sit for a coffee or snack at Lancaster University. The people who work there are always very polite and friendly.

Good atmosphere and decent coffee. Always very quick to get served as well! Would be nice if they had some more vegan options though

Nice spacious. Central location. Would have given 5 but was a bit messy inside and tables a bit messy

Costa is always good and lovely staff here too

I just had to write this review. I went in for peppermint tea this morning and I was surprised to be served tea in a tall latte cup with the bag in instead of being in the tea pot. When I asked for another cup the staff gave me a smaller latte cup, I had to explicitly ask for a coffee cup which took them a while to find a clean one! Never experienced this before but totally worth mentioning.

Friendly staff, clean toilet, otherwise standard Costa

The Costa Coffee on Lancaster campus is a friendly and warm environment which you can use to study in, read, write or catch up with others. The service tends to be good, although sometimes it can be a bit slow. This does not however detract from the experience, as far as Costas go, it's definitely a good choice.

Usual Costa quality service and product

Updated review: I may come across as very picky, and I know Costa has a high turnover for their staff, but I feel that they really need to give better training to their baristas. Many of them don't know how to froth milk properly, or put the components of a coffee together in the right order (it should be espresso first, then milk, if needed, which would have been heated to 60°-70°C and steamed with the pitcher at an angle, not near boiling temperature, and one definitely does not dump the espresso into the milk after it's frothed). I see baristas checking the till while making coffee, making the coffee overheat, which significantly reduced the amount of flavours you would normally get from the coffee grounds. The surfaces where the coffee are made were never thoroughly cleaned, as you often see chocolate powder all over the counter. The same towel and the same dirty cup is used for cleaning and getting espresso for the whole day, and the tip of the steamer has bits of milk in the crevices, which are never cleaned when it's wiped. This raises my concern for the café's hygiene. There have been very good baristas in the past, but I feel that Costa's currently standards have slipped significantly. I would no longer recommend this Costa on campus. Previous review: Decent coffee, just Costa standard, so not quite the same as independent coffee shops but good enough. The staff are really friendly and there's a toilet tucked around the corner. Good for grabbing a quick drink and relax between the lectures. The downside is that it can sometimes get very busy.

A nice little Costa. The staff were friendly and service was quick, this is the perfect place for a quick snack or coffee on campus.

3 weeks in Europe and this is the best coffee I've had since arriving!

The warmth comes from more than just the coffee

Average coffee and tasty but dry cake

Couldn't understand why it's expensive when the coffee taste like garbage

Good coffee, nice staff! However, sometimes very busy so you might have to wait for a while to get a table if you want to stay in. In this case, tables are often dirty and covered with what customers before you left. 5 stars if you get your coffee to go.

Just what you would expect from a costa

Slow service but nice flat white the waitress took care to draw a pretty picture on the flat white but had served people after me in the queue before me.

Friendly staff, good amount of seating, lots of food options.

Decent place but the cakes aren't the best- much prefer other chains.

Typowa costa z kawa i ciastkiem. Tylko czesto b. brudne toalety.

Pay for extra cream and get pretty much nothing

A little bit crowded in the schooldays, but it's helpful when you feel sleepy.

The staff at the Costa Lancaster Services southbound are totally incompetent. They got my order wrong, insisted on refunding it and putting it through again but made me wait at the back of the queue to do this. They spilt my drink. There were three people including the manager but only one person was ever doing anything. Meanwhile the queue built up. The manager was incredibly rude as were the other staff and she asked to see something with my sinature on when processing my refund! They didn’t clean the milk frothing tube at any point and the whole area was filthy and disorganised. Absolutely abysmal!

A nice place for spending time working or reading or just talking with friends. Coffee not so good and expensive and air conditioning too strong in summer

It's always good - no complaints here.

Consistently good choice and quality coffee.

coffee (latte) was (very) weak, tasted like decaf... (or like needing an extra shot of espresso). Also, way too much room was left in the cup because it was not really filled with milk. Just like 3/4 or so... And NO milk for self-service to correct this... very unsatisfying when you don't get for your money what you were hoping for... will not visit this place again, cannot recommend it, there are much better places near by.