Costa Coffee in Colchester

Disappointed to be turned away, being told it was closed when times on the door clearly said it was open for another 45 min

Costa is a great place to relax. Upstairs is a nice place to study. I love Costa's salted caramel frappe and I definitely recommend trying the cheese twist.

Always lovely staff and excellent service

Went in for coffee really hot latte.helpful friendly staff and polite.lovely clean place for coffee

Was there for a cup of Americano coffee very delicious, and if you add non daily milk soya then is free. The toilet downstairs was occupied, so was told by another waiting customer to go upstairs, but ended up it was locked and the service waitress said is under cleaning bla bla do just have to wait the downstairs toilet. Almost an hour waiting just for the toilet wonder if the customer got constipation or kidney stone or what finally the girl went in and checked ended up no body inside?? It just seems funny if you have to put up a locked pad for the toilet inside the shop. I don't think it is nessasary, and pls have a better toilet alarm system if someone is inside or just because it is locked! The service girl seems boring and not willing to be helpful. She just gave you a cool face saying sorry, nothing we can do, bla bla... 4:45pm 6 Oct 2024

Need I say more to there is no better place for coffee and a quick bite to eat nuff said lol

Oh dear only one person serving large q

Love costa frapps they are the best ones I've had. Would highly recommend. There new Autumn hot chocolate is gorgeous.

A huge improvement on the old place!

Lovely café. Nice hot chocolate. The staff are friendly and helpful. Nice and clean. You need to park in st Mary's car park.

I’m in here now. I wanted to say there was only one person serving a long line of people at 8:30. Surely this is peak time? They should have atleast two people on this early.

Staff are really rude always get my order wrong, asked for an iced caramel latte with not too much ice in as they always make it 99% ice 1% latte and the two girls working there were sat there humiliating my order while I was standing right in front of them, their manager was next to them too. Also have forgot to put the caramel in 3 times which they might’ve realised to do had they not been too busy taking the piss. Poor considering it’s like £5 for a drink in there

Usual good service and coffee, plenty of room upstairs.

More basic cafe than cosy warm comfort, but friendly staff make up For the lack of charm. Coffee as expected, not wow but better than anything else in the local area.

Good place to visit .... plenty of parking around the place. Decent amount of sitting and also outdoor seats to sit during the summer

Loads of seating upstairs which was great.

I bought an apple juice my friend bought some crisps and one of the staff who i had been served from the previous day came up to us and said have you bought anything , so we said yes , her response was “well that could of been bought in tesco” and i asked if she’d like proof from our bank app. she continued to tell us to calm down when we weren’t even angry or shouting we were simply just trying to explain after being accused of sitting in costa without buying anything. so then she told us she didn’t want proof so the whole conversation was completely pointless because she didn’t even care in the end. The previous day she was serving an older lady in front of me at the tills and she was being quite blunt , the women ordering was being quite fussy however i work in my hospitality myself and i know the customers needs come before the difficulty of us making them the drink. the women apologised for being fussy and she just ignored her!! She was rude and had no customer treatment skills.

Terrible coffee in a gruby shop

Great staff who make all feel welcome, selection of coffees, teas and food is very good

It's ok. There is better out there though.

Lovely Costa, quick service, lovely coffee. Big seating area on two levels. Service helpful and friendly

Was a regular customer but after being humiliated by one member of staff I will never set foot in this branch again.

Great and clean place also an amazing and skilled worker called Dan served me made my day so much better. Thankyou Dan!

Service was terrible, they lady manager refused to give me a fork to eat with

Always the first preference for a refreshing drink 😊😊

This is my go-to cafe... Service can be a little slow at busy times, since there is only one till. Local kids tend to gather inside sometimes and make a bit of noise, but I've seen staff send them out, which is a good thing.

In a brilliant position, a good choice of drinks snacks etc, staff were friendly and helpful 🙂

It's a shame when you can't have a cup and saucer l hate paper cups

The Costa on Colchester town centre Very busy and always polite staff

As a semi frequent visitor to this costa I always leave with the same frustration, the young lady whom I assume is in charge. The way that she speaks to the other women that she works with is vile and it’s always in plain sight too. She’s rude, obnoxious, self loathing + intolerable. Some of the situations I’ve seen could be handle with the minimal amount of guidance, yet she insists on being rude and talking down on them at every possible opportunity. It makes me feel uncomfortable and I’m sure other customers have noticed it too. Well done to the others that work there, always provided good customer service with no gripes!

Not sure about the interior decor in this Costa, it seems soulless. Coffee is the same as ever.

Shame it's only one costa in town... too long queues..

The two girls serving were more interested in a chat than being warm to customers. Hardly any service. Bare minimum. They also need to smile more, it adds warmth to service and makes people want to go back in.

This is a very nice new costa, nice seating and layout, good toilets upstairs. Loses a star because there is a disabled toilet downstairs but it has a code to it and that's not accessibility

Coffee’s good and the place is nice. Though someone didn’t think the decor through as they have hanging ceiling lamps at head height in walkways between tables…

I recieved delightful service from start to finish, despite the crowd my server handled the influx of orders with grace and worked as fast as she could, many thanks to the young black woman who made my drink 💖

Always lovely in there and has a great atmosphere!

Visited today, Sunday 26th Feb. Miserable staff (servers name was Ezinne). Zero greeting. I said hello but she couldn't be bothered to say anything, let alone hello. Ordered the first drink and she just said .... £3.95. I said there's more than one drink (normally staff in a retail environment ask 'is there anything else'. Ordered my other drinks. Handed over my Costa card.... no dialogue from the server. No thank you. Just handed my card back and said nothing. Staff then put drinks into papercups, despite me saying we were drinking in. And slammed the last drink down on the tray with no dialogue again and no eye contact. Guessed my order was complete so picked up the tray and found a seat. Completely miserable and rude service. My first visit to this branch. I will not be back. There is a Starbucks 40 metres away.

I was with a couple mates at costa during our lunch break from collage we buy drinks go upstairs sit down couple of mates went to get something I stood behind with one friend of mine and an employee came up to us and said if you want to stay here you need to buy something else after we had spent about 5 pound on one hot chocolate and ended up kicking us out even after we told her we had bought something telling us we where there for 2 hours when we started lunch only 40 minutes before

It is OK for a coffee and chat.

Staff Always so lovely especially the manager. Always makes the effort to have a chat and get to know their customers never feel rushed. Overall always a great experience ☺️

Costas all smell like rotten milk to me. The food is ridiculously overpriced, alongside the coffee which for what-it-is, is extortionate, but such are the rip-off times we live in. If you disagree about the price, visit Italy and try "normal" coffee anywhere and notice how they only spend a quid a cup, at the most. It might be cheap there, but Italian coffee is the nuts! They KNOW how to make it properly!

Great improvement on the previous costa locations in the city centre. Lovely spacious sitting area upstairs and very friendly service.

I love the lemon muffin and my coffee here service is quick and friendly staff

My latte turned out to be mocha, my husband got pot of water without tea bag and all quite pricey. Queu was long and took quite some time to order. By that time my toddler was irritated so we left early.

Gets very busy here. Staff were helpful and friendly

Considering there was quite a few staff

Quick service and great choice of coffee

Looks amazing and staff were friendly

Nice coffee didn't have almond milk offered an alternative. Service a bit slow but they were very busy.

Service was good line a little long. Food and drink was good

hey ! visited here on the 29th around half 5pm, the man who made my white hot chocolate literally made it better than any other costa i've ever been to, really nice coffee shop :)

Drinks were not hot and missing any syrup flavouring. Just got a slightly warm late.

Very busy but staff always attentive.

Too long to wait needs additional machine and staff at busy times Twice l have given up and gone elsewhere. Good to have plenty of room to sit but if it takes ages to be served defeats object

Colchester needs more late-afternoon coffee shops to increase it's City profile. We hope this Costa will stay open until 8-9pm! Not everyone wants a pub or cocktails for a late outing! Update: We have visited this Costa now that it is opened. It has a lovely atmosphere and view, two storey, and sockets everywhere for people with laptops. I love their hot chocolate with oat milk, sweet thickness. They also offer M&S food! However, they hugely lack on the dessert & cakes department! No muffins or cakes at all yet, which is a bit disappointing. Another wonderful aspect though, is that it stays open until 7pm everyday, which is refreshingly welcomed, instead of closing earlier like other coffee shops do. For winter months 7pm closing time is decent, but we hope in summer months they stay open until 9pm. We'll definitely be visiting this shop more often :)

The staff are so lovely and friendly. Food and drinks are delicious too!

Need more experienced staff. Had to wait too long for my coffee to be produced. Bacon roll was cold by the time I got coffee.