Best Western The Rose and Crown Hotel in Colchester

Once you are this 600 year old building you feel the ambiance of this place. So, we are getting wed here next year , tonight we came for a taster and quite honestly it is really good. I’d give the sea bass a 5/5 absolutely on the money. The staff EXTREMELY friendly…. Glad we made this choice. Our wedding coordinator Sian is brilliant, highly recommended

Best stay in year's breakfast lovely service great young waitress was excellent deserve pay rise great stay thank Y

I stayed at the Best Western Hotel for a wedding event, and unfortunately, it was a disappointing experience. The bar and reception were severely understaffed. Despite the hotel knowing about the wedding, only one bartender was on duty, resulting in long waits. Breakfast was equally chaotic, with only two servers handling the entire breakfast room. We waited over 30min for someone to take our order an hour for our food, and there were no clear instructions on how to order. Very bad The bathroom was very clean, but the bedroom had issues. The carpet was dusty around the bed edges, and the mattress was extremely uncomfortable and outdated. I heard from other guests who shared similar complaints. Front desk staff needs better training. My interaction with them felt unprofessional, as if I was a bother rather than a paying guest. Overall, this best western Hotel needs to improve its management, staffing, and customer service standards.

Not enough parking and bar staff were very slow serving. But the rooms are beautiful.

I attended a wedding here, but I didn't stay. The preparations for the wedding were superb and the staff were kind and efficient. The food was excellent, and the atmosphere was very welcoming. A super venue for events.

Just a beautiful place staff amazing lived every second being there for my cousins wedding

Traditional hotel and conveniently located.

I really liked the bar. Great breakfast, and the service was good. Great value for money

Stayed for a wedding and it was a most magical experience, reception staff really helpful with my booking….will be back! Thank you!

Great place to stay, staff are very friendly and helpful, and the food was amazing Highly recommend staying here

Uncomfortable bedding. Hand-held shower. Very low ceiling had to bend down while walking around the room. Im only 5ft 4". Husband 5 ft 9" and banged his head twice. Uneven floor and claustrophobic. Not a relaxing night away atall. Did not stay in the room any longer than too. Paidcamost £100. Worse stay and room ever. Bar staff had private conversation and hid behind the back when we approached the bar and did not acknowledge us, so we went to a nearby pub. There was a wedding on and feel the Wedding guest got priority.

I stayed in a refurbished room which had a Nespresso coffee machine. It's a great location for visiting east Anglia. The breakfast offer needs improving...

We really enjoyed our stay, the young lady at reception that day was amazing. Such a wonderful person, we couldn't thank her in person when we checked out as she had finished her shift but her service was excellent. We loved how cl3an the hotel is.

Excellent service from front of house employees, all very helpful and happy. PRIYA even printed off the history of the establishment which was very interesting and informative. DEFINITELY a stay that was different in an old part of Colchester. Room was unique and the beds very comfortable. Breakfast was excellent value and the produce was of very good quality. Definitely will return to this establishment if we are ever to return to the area, full marks given for value and professionalism. The Hotel is unique being over 500 yrs old and has been renovated to the original plans, very comfortable lounge and dining areas. Bar served most drinks and was very nice too. We'll done to all who work here, a credit to the hospitality industry.

A very, very, very old (600 years) building with loads of character and authenticity. Really amazing you're in such an old place, that holds so much history. Downside: mind your head!, creaky floors, a bit less space, small windows But very nice to see and to experience this characteristic building. We had one night stay, and I wouldn't recommend for a weeks stay (I.m.o.) Very friendly staff. It was a lovely experience.

Did not stay overnight, was at a family function.