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4.3

Based on 512 opinions finded in 1 websites

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Nº 280 in 670 in North Tyneside

CUSTOMERS TALK ABOUT DISHES WITH..chocolatecoffee
Score
OpinionsNoteGoogle5134.3

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Lice Costa, nice latte and cappuccino,toasted teacake and cheese scone

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Ian Dryden . 2025-03-02

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Used the drive through. Good service and decent enough coffee.

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Michael J Anderson . 2025-02-24

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Lovely place, a bit pricey though

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Ellie Flynn . 2025-02-03

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I don’t usually give reviews on big companies but the staff here are so lovely and friendly. They work hard and the service is super speedy!

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Catherine Walker . 2025-01-27

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Arrived at Costa drive thru around 12:15 today, ordered a gingerbread latte & a red velvet Cake has I approached the drive thru hut, a gentleman with dark hair and stubble beard was preparing my gingerbread latte he placed the little gingerbread biscuit on top of the cup lid, and handed me the drink looking past me, At my partner I thought this to be a very strange thing to do, even more so when he said nothing at all, not a smile nothing thought. So ok I did not like the way that guy glared at us the way he did, kept it to myself, pulled away from the drive thru got to my destination after a very short drive tasted the gingerbread latte and it was nothing like a gingerbread latte should taste it had orange bits floating on top, when I took the lid off, I drove back to the same Costa, parked my car in the car park, walked in and spoke to a woman that worked the till, she clearly remembered me just moments before in the drive thru, she knew that I ordered a gingerbread latte, I took the lid off my cup and said what do you think this is.? She replied not a gingerbread latte, she apologised for this and offered me a replacement gingerbread latte which was the real deal, My point being this has happened more that once with this guy, the last few times I have pored the coffee out and not bothered returning but it was which way the guy conducted himself whilst serving me today that got me, very strange indeed, it doesn’t end here, I then called in again to the same Costa to use the loo and buy a bottle of Diet Coke, same guy in question served me at the till inside, I placed the bottle of coke on the counter he hesitated, before asking me in a very sarcastic way, will that be all, it clearly was all or I would of said so, I shook my head and walked out, this guy is very strange indeed I can’t see myself going back to be honest, especially when it was confirmed to me today that I wasn’t the only dissatisfied, customer that had passed through his hands yeah, tut tut 🤨👎

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Anthony Farrer . 2024-12-10

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Love been lectured about long black , they are not on the menu,all I asked was to run the water through the coffee until it was half full,3 attempts later bingo.i was very clear in what asked .coffee was nice in the end .cheers

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Sellingtowin Selling . 2024-11-13

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Superb drive thru staff, in every respect. Cheerful, smiling, super patient and helpful Perfect team work and perfect customer service

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Jan Harm . 2024-11-08

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Tasted like dirty dish water, ordered a latte with caramel….. they’re was no caramel just scolding hot water with a hint of burnt coffee I will never use again! £4.80 for a coffee? Must be mad!

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Joe Watson . 2024-10-17

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Very busy food is nice but very expensive, service is slow.

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Denise Wilson . 2024-10-16

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The staff are always friendly , polite and helpful here, one of my favourite Costas.

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David Woods . 2024-10-12

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Service slow but it was busy. Friendly staff

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Abigail Lang . 2024-10-11

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Much improved since this outlet opened. Interior has had a recent refresh. Staff are helpful and friendly. Cake is lovely 😍

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Angie Alexander . 2024-09-27

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The coffee was good, the food a little bland(as cheese and ham toastie) the location is just on the edge of a shopping park so ambiance was not fantastic. How ever the service was good and the coffee was nice.

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Stephen Fry . 2024-07-23

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The staff are lovely! The service can not be faulted. I’ve never had to wait for my drink and they’ve always been hot which is nice as nobody likes cold coffee. I did have an issue with one staff member however that was rectified immediately by the manager who is lovely. Shout out to all of the staff there as they are lovely and it’s their attitude that makes me want to come back. 5 stars well worth it.

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Isaac McGuire . 2024-07-16

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Drinks and cakes are great. However the floor tables and seats can be dirty

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Dexter Finlay . 2024-07-07

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Always great service and great selection on hot and cold sandwiches, cakes and drinks

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Mrs smith . 2024-03-18

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Girls helped me with my app and nothing was a problem. Service brill.

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anne lee . 2024-01-22

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Erin is the best ever.. got all the toppings....face is a delight...so lovely she made my experience love her what a queen!! I love her vibe

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kyle munroe . 2024-01-13

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Very slow service ,packed with people just sitting ,so no seats .coffee was luke warm and screaming children didn't help ,with adults shouting to be heard over the noise .won't go back

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mark fairley . 2024-01-06

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I was very surprised with this Costa coffee as I just thought it was a drive-through. didn't realise you sit in. Lovely coffee and cake and the staff were helpful and constantly cleaning the tables

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Vicky . 2023-12-28

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My favourite costa I’m always there know all the staff always a fabulous welcome best one in the region and i Go to many

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Paula Routledge . 2023-12-08

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One of the better ones, not overly busy.

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Captain K . 2023-12-05

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Staff friendly and polite, quick service and out door seating

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Kendra Soulsby . 2023-11-28

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Great coffee , quickly made and piping hot

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Lisa T . 2023-11-27

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My daughter took me for a coffee but no food The coffee was as good as the North Shields branch 😎

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Peter Blair . 2023-09-15

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As per Costa the food and drinks are standard fare and most of the staff are generally friendly. However, a few things spoil the experience: the noise is way too loud, from the machines, music and people especially when busy. Can only think the building deflects much of sound back to ground level. The counter is way too narrow, considering multiple people are being served at the same time and the trays are precariously balanced. Getting from the counter to your table when the place is busy is awkward and dangerous. It's a slalom to get to several of the tables and worryingly so, because carrying hot drinks could easily be spilled on seated customers. It's all very strange considering this is a dedicated building for Costa

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David Mcculley . 2023-07-20

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Great all round. Lovely staff and good coffee

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Dan Leadbitter . 2023-07-18

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It's a typical costa but they have more sociable hours than most in the area

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joe singleton . 2023-07-09

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Perfect Costa to read your book

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Lyndsey Singleton . 2023-07-02

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I didn’t eat. I just had a Latte. People do what they come there for but very pleasant as I sat in the surrounding facilities.

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Gertrude Roxborough . 2023-06-29

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Nice girl served me first and then a woman who looked older was really cheeky when asked if everything we ordered was in the bag when she gave it to us. Very passive aggressive and rude with unnecessary attitude. If she actually payed attention to the food we ordered she would’ve actually cooked it properly. Everything cold and soggy and she looked completely clueless.

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Leah Jenna . 2023-06-14

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Small Costa but went at right time with 6year old granddaughter so relaxing today.

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angela mass . 2023-05-26

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Great service staff really friendly

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Lyn Hunter . 2023-05-24

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My favourite out of all the ones iv been to. Quite local and very friendly.

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steve patterson . 2023-05-07

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Friendly staff, plenty of tables, one of the cleanest Costa I've been too. Even with the drive through, I didn't have to wait in line too long inside.

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Peter Guyan . 2023-05-04

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The regular server there is very nice. I think she is called Georgia. I enjoy sitting in and enjoying a coffee and a Rocky Road biscuit 🍪 food obviously is not very cheap as it's Costa but it's lush.

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Midge . 2023-04-22

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Nice vibe and staff were all great.

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Gemma Watt . 2023-04-02

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Lush coffee and good company. The place itself had no atmosphere.

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Swifty Fuller . 2023-03-16

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It's a Costa what's there to say. No-one was clearing tables tho.

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Nikki McAllister . 2023-03-01

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good service and food very good 👍😊

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des lisle . 2023-02-14

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Good morning, staff. Friendly and the place has a good atmosphere 👌.

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Carl Finlay . 2023-01-18

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Regular customer here.. very friendly staff

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Kayleigh Campbell . 2023-01-13

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What can I say? It's Costa; quality, neat, clean & nice. Staff are great; professional and polite. It's a little pricey but worth it. The food & beverages are the best!

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Darren Dypevåg . 2023-01-10

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Great coffee and good atmosphere for a chain coffee shop.

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Gillian Slattery . 2023-01-09

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Nice hot drinks, special offers and rewards very welcome. Friendly and inviting atmosphere, good facilities.

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Ronnie Nicholson . 2023-01-05

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Very easy to get to when needs a strong coffee staff very friendly service

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Debbie Powton . 2023-01-01

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It is definitely a blessing to see Costa near Aldi 😊 Long queue, but very fast service. Staff were friendly. Plenty of parking space. Would love to visit again! Restroom wasn’t that clean though!!!

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Veenamol M.S. . 2022-12-22

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Staff are friendly and very helpful. The food and drinks were spot on.

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Dorothy Usher . 2022-12-17

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Have been coming ever since opening enjoyable atmosphere & fantastic staff

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John Doidge . 2022-12-06

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Tables need to be cleaned quicker i have seen customers wiping the tables themselves

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Anne Burke . 2022-11-02

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Went yesterday through the drive thru with my partner and new born. Ellie on collection had a smile on her face and went above and beyond what you would expect to offer the best customer service. 5* and I will be returning

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Mark Wright . 2022-10-30

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Coffee is not as strong as other places but that's just my preference. The staff are friendly and the place is clean.

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Lawrence Hinds (Lar101) . 2022-10-15

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Best Costa I have been to. Love the sausage sandwich especially. Clean, friendly staff and enjoyed sitting outside. Top!

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Nancy Declerck . 2022-10-14

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Got the wrong drink again from this site - can I have a flat white please… certainly I’ll make you a hot chocolate!! 🤦🏻‍♂️🤷🏻‍♂️

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Scot McHarg . 2022-10-08

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This has got to be my favourite Costa, no matter what time you go, sit in or take away, you're always greeted with a smile. The staff are lovely and always go the extra mile, something out of stock they'll suggest dupes and there's extra kindness where usually people do not go the extra mile. If only all Costas were like this one.

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Charlotte Hamilton . 2022-10-01

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Like most outlets it's getting a bit pricey. Great place but expensive.

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jamie hillhouse . 2022-09-26

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One of the staff is gorgeous! Ha

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Ian Jones . 2022-09-19

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Love the coffee staff are friendly

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Eunice Varley . 2022-09-15

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The place of dreams great coffee and the staff are always top notch.

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Stewart black . 2022-08-28

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Very clean, bustling, friendly, and up to date merchandise to choose from.

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Del Brown . 2022-05-16

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Just want to thank the staff for their kind gesture giving me a free coffee when I was having a bad day really turned my day around beautiful people thank you so much 😊

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Jeff Dent . 2022-04-09

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Do not go here. On evening of Thursday 6th Jan 2022 I encountered the most rude staff I've ever met. Got the order completely wrong, were abrupt, sarcastic and had no manners what so ever. Terrible service and always on their phone (WhatsApp) instead of serving customers. Sorry like but these 4 members of staff need to be sacked. It's a real shame because this has ruined the reputation of Costa. I strongly recommend that no one go here ever!

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Michael . 2022-01-06

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Its always my go to because its close to home, but my biggest gripe is that they never put chocolate on my cappuccino when I go through the drive thru. They ask me, I say yes please, and then they give me it without chocolate. Bit hit and miss for phone signal too.

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Ashiie . 2022-01-06

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Timed well for a quite sit down coffee & cake (1600). Service was very friendly & the tables kept clean.

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Peter Spoors . 2022-01-05

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awesome breakfast and hot chocolate

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ted . 2021-12-18

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Excellent coffee and friendly staff

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Lewis Mortimer . 2021-12-05

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Loved today's Costa, however the pavement from the disabled parking could have been gritted.

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Julie Metcalf . 2021-11-28

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One of the better drives thru and always have what I want.

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Stephen Douglas . 2021-11-12

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Plenty of choice in cakes and sandwiches. Good service.

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Scott Smith . 2021-11-07

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Smashing place. Friendly and attentive staff that tend to make a better brew than your average Costa. You'll be welcomed with a nice attitude, they'll learn your preferred drink and be ready for you if you're frequent enough. Quiet place inside generally as well.

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Grant . 2021-09-26

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Coffee fine, but the speed that the queue moved at was very, very slow.

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Vicki Flanagan . 2021-09-21

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Lots of choices and friendly staff

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sandra snowon . 2021-09-08

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Nice enough but quite noisy as music competes with air con.

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Graeme Mills . 2021-09-07

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The coffee was amazing a bit to strong but it was lovely I would go here again and again I'm rating this a ⭐⭐⭐ mabey a four nextime

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Sarah Snowdon . 2021-09-04

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Ordered via the drive thru a large white hot chocolate with cream and marshmallows, didn't have any cream, I'm okay with that, but got my drink, tastes like hot milk and nothing else, no marshmallows, was disappointed. Positive - least it was hot and the staff polite

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Poppy Mallinson . 2021-09-01

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Think her name was Joan made me a fantastic caramel mocha... 😀

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ian mcgarrigle . 2021-08-29

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Pleasant staff and yummy cakes 😁

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Diane Gimeno . 2021-08-21

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Nice staff and super hot chocolate 🤘🏻

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Robert Robson . 2021-08-11

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Coffee is normally consistent, service is ok

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James . 2021-07-19

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Nice welcoming staff. Great coffee even better frostinos.

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laura richardson . 2021-07-14

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A drive through, that you can drive through. In a decent location. Not a lot more to say though. Although i should mention the incredible contraption they use to move the goods from their window into yours...

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Lee Taylor . 2021-07-13

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Expensive coffee, what else is there to say?

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Harry “Planehazza” Marshall . 2021-07-11

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Great coffee. Staff friendly and helpful.

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Susan Robson . 2021-07-06

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My wife has just been to this drive through and the order she received is a disgrace - firstly the girl gave her 2 small coffees when she paid for large , then got the order completely wrong ( I ended up with some full fat milk white coffee and she asked for black ) and my wife has the small wrong order poured into a large cup ,wrong order again and it looks disgusting - the service is quite frankly appalling

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Darren Jones . 2021-06-29

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Quick service, customer service great and obviously delicious coffee.

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Bobbyblue . 2021-06-26

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Perfect and fast service. Staff were polite

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Jenifer Anderson . 2021-06-02

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Quite good, staff do a good job and a very kind.

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Average reviewer Who revies stuff . 2021-05-30

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Expensive, more than the coffee shop itself, but nice coffee so can't complain about the service or the coffees, always served politely with a smile

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Neil Hogg . 2021-05-21

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I installed the Costa app and used code YIHP5 to get a free coffee ! Friendly staff, not too long a drive through queue. Order exactly as ordered 👌

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Andrea G . 2021-05-14

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Very friendly team always helpful

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anna quinn . 2021-05-06

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If you're prepared to wait hours in the drive thru for your beloved coffee then this is the Costa Coffee for you

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Ryan Lisle . 2021-04-13

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Speedy service and very friendly

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Jonathan Hillas . 2021-04-10

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Good friendly staff , sometimes gets busy

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Lesley Crosby . 2021-04-07

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Friendly staff and fantastic service.

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Ryan Blakemore . 2021-04-06

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Amazing service Amy was very helpful and replaced my faulty costa cup with no issue I I now get a hot coffee as being a single mum you have no chance of having one without an insulated cup. Thanks so much to Amy.

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Cheryl-Marie Williams . 2021-03-13

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Speedy great service and usual tasty Costa flavour

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Lindsay Heathcote . 2021-03-09

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Terrible customer service. Not allowed to use reusable cups inside the takeaway. Sometimes you are and sometimes not. Inconsistent venue. Make up your mind!

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Teebs B . 2021-01-27

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I always get a large signature latte sugar free caramel syrup every day and andrew is by far the best barrista, coffee is always 10/10 got to say if coffee isn't made my Andrew i can tell always brings it to the collection point always happy and full of enthusiasm

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Dan Clarke . 2021-01-25

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Rude staff. Placed an order through too good to go only to be told the manager had cancelled. She hadn't. App states 2 hours needs to be given to cancel. Tried to advise staff the app still showed the order only to be outright ignored. Mistakes get made, I understand that. But its courteous to correct the mistake and at least be polite. It costs nothing.

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Chris Hambley . 2021-01-22

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Very efficient and friendly staff. Gorgeous flat white☕👍

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PETER HEAL . 2021-01-20

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