Costa Coffee in County Durham - Phone Number, Reservations, Reviews

Food disgusting service apauling would never go back to Peterlee one

Excellent customer service and very friendly staff. Great coffee and lots of choice. Their toasties are delicious. Great for a quick bite to eat and a relax when out shopping.

Super friendly staff.. I wish that they had an area where you could take your tray and cups back yourself when you finish as every time I go the tables have used cups and plates on from previous customers. It’s not that staffs fault as they are busy serving customers so it would help them out too.

Pleased with this Costa. The staff were friendly and helpful. I will definitely be back.

We regularly go to Costa for coffee and toast for breakfast. If you can get in past the Crèche and mothers plus business people and students with laptops all is good. Some people take advantage of the free WiFi and mothers spend ages gossiping but outside of that we like to go.

Before drinking I noticed our cups had lipstick stains on them, told a member of staff who couldn't have been happier to help. She insisted on making fresh drinks for us and apologised for the inconvenience. Customer service at its best!

Popped in here for a coffee on a Monday afternoon for the first time. It's a typical Costa but the locals seemed very friendly. Service was relatively quick. I ordered a coffee and had a sandwich and some millionaires shortbread. Total cost for this was just over ten pounds which I think is expensive. The sandwich was dry and stale so I couldn't eat it. Plenty of seating inside and outside. Ashtrays provided on tables outside too. Toilet was clean, as was the store. Probably would visit again but not have any food due to overpricing and quality of the food.

I did not go here don't do Costa coffee to expensive

This place just gets worse. Costa coffee in Peterlee are charging top notch prices for mediocre coffee delivered in a scruffy environment. Toilets are in dire need of a good clean and redecoration. Behind the counter area is untidy and quite grubby. The card machine hadn't worked for over 3 weeks when we called and then at the same time the dishwasher was out of action so paid top price for paper cups. The staff are not unpleasant but need to ensure that the tables are cleared promptly and that the place is kept clean and tidy. This is the worst Costa we have been in. Not sure if head office consider Peterlee not worth any attention. The Arnison Centre Costa in Next was refurbished when it didn't need it and Peterlee is just ignored.

Great coffee, great friendly service, limited choice of breakfast items. Good place for a quiet Sunday morning coffee

I bought some crisps and when I got home they where stale and soggy, I tried to ring but there phone line is down I’m not happy!

Good coffee with a nice piece of cake

Coffee making tools and machines looked as clean as the staff. And that's not a compliment. Sand dry cakes and no sucralose based sweetener available. Yuck... Every single Costa machine on any petrol station makes better coffee and feels cleaner

Nice friendly atmosphere great drinks friendly helpful staff

Good company and excellent coffee good food

Over priced and the staff are rude, sorry to be so blunt but this was my experience. I only had a cake which was very dry and stale tasting and a coffee. You need to have a degree to be able to order a plain white coffee, I asked for a white coffee and the assistant asked me what type of white coffee do you want and then she rolled her eyes and reemed off all sorts of skinny this and latte ect. I am not a stupid person but this is how she made me feel especially with a que behind me. I would not go to Costa coffee again.

Found it difficult to find a clean table.

£3.55 for a medium latte, very expensive

Look forward to enjoying coffee with friends here

The staff here are great and prepare orders for the loyal regulars as soon as they enter. Always a quality cup of delicious coffee served. Sadly, it doesn't appear as if the business owner is supportive of them. There doesn't appear to be enough staff, the place is ridiculously cold on a morning making it unpleasant to sit and there are no longer even paper napkins available, unless on request. Not what one expects from an upmarket coffee shop. This definitely detracts from the expected experience and is why 'atmosphere' has been rated low. One cannot charge luxury prices and then fail to provide basics like heat and napkins.

Always welcoming and friendly staff. Value for money.

Terrible customer service shouting things so everyone could hear about my grandad miss reading the receipt verry rude!

It's a Costa so expected levels of quality but very friendly staff.

I really like the coffees etc here but atmosphere wise it's chaos sorry to say it's not very relaxing and can be uncomfortable at times if you prefer a calmer atmosphere avoid this place

Hot chocolate really nice Service good Cafe clean

Okay coffee & service I can’t complain.

It is absolutely phenomenal, as always. The staff never fail to impress. The level of service I received was impeccable. The speed of everything and the one greeting I received was lovely. Would I recommend this place to anyone? 💯

Could do with some tables that don't wobble

Weekly fix of salted caramel frostino

Never had food there, bit pricey for the size of cakes and cookies. Wouldn't be the first place I'd go for something to eat. But the coffees are to die for. Very friendly staff

Service good and food especially Christmas selection good

Always a great experience in store, lovely staff and I can bring my little dog in too to pick up my coffee. Can’t recommend enough!

Lovely shop, plenty of seats, staff were really friendly and the gingerbread latte was lovely.

The coffee at this branch is never up to scratch just doesn't compare with other stores

First time we have been to Costa. Came out very pleased with what we got..

Lovely liitle cafe in centre of town.

Absolutely dirty place, pieces of food on the floor, all tables were blocked by leftover dishes, trays were dirty as well...

Don't know why i go back gets worse not better. Dirty tables and every time i have used the disabled toilet i have had to quietly speak to a member of staff to advise of the filthy state. I am not just on about the toilet itself but the sink floor and inside of the door. Also lack of toilet paper. Surely this should be inspected every hourand when closed on a night a thorough clean all surfaces including the inside of the door. It actually looks if has not been touched for month's. I have worked in catering myself and we took turns to come off the kitcken, counter and food side and clean toilets. Or is this below the staff.

The snacks are M&S finest and you cannot find better than a Costa coffee.No matter how busy they are the staff are always obliging and efficient a pleasant service.

Lovely staff in peterlee County durham

We went to have a coffee and sandwich around 11am on Saturday, it was not busy and we were served fairly quickly. The problem was the place was absolutely filthy many tables had not been cleared and the tables had not been wiped down. When the staff did start to clear you could see their aprons where also filthy. This clearly has staff training issues as the staff seemed clueless to what was expected of them. Won't be going back.

Relaxing clean would be 5 stars but coffee not hot enough for me

Only waiked past.But Costa is the no1.

Worst iced latte that I've ever tasted..... lesson learnt 😌

Siesta Coffee, Peterlee Ok coffees, but the toilets were filthy! Not very pleasant

Asked for marshmallows in my hot chocolate and instead got them in a little cup, I was very perplexed by this. Otherwise good service, a very busy coffee shop and finding seating can be challenging but staff are really friendly.

Staff friendly and very helpful

Best thing about the town. Good service, always clean, nice seats

Big quite and friendly place. Good for vegan options but need more sweet options in vegan other than chocolate ones. The new vegan options are good but they get sold out really soon. The normal Mac n cheese gets sold within the early hours and would not be in stock at some places. I really love the Mac n cheese but I need to get to the store before 11 to have it. Or else it would be out of stock.

Lovely mocha shame about location.

Nice staff and drinks are always spot on, unlike some Costas we've been to.

Good coffee, wish it was a dog friendly place

Always good service at Peterlee Costa staff helpful and friendly

Only one thing to say, 'fantastic'

Disgusting service very bad manners

Haven't been back since lockdown but I'm sure it's the same as it ever was 🙂

Banana and caramel loaf cake... Amazing!!

Not as good as others visited. Limited stock, partially down to current conditions made this a non goer for my vegan friend. Staff were preoccupied with themselves also.

Good friendly staff and they make good coffee

Staff helpful & polite. Cappuccino best in Peterlee.

Very good service girls are great nice coffee

Great to be able to get back for a coffee

Great cup of coffee good service

Extremely rude staff, not really a nice place. Didn't stay and won't be going back.

When entering my husband checked into nhs app which we do at all coffee shoos but no thay wanted us all to do it and show proof no need

Only wanted a coffee ☕but too bleeding dear !

Brilliant and amazing to see manager using sign so no customer is excluded

Well organised and efficiently run establishment, with polite personable staff.

Great place to have a chat and a coffee out side in the sitting area

The store was very clean and service was quick. The food fridge was well.stocked and nicely organised. Staff were super friendly.

Only one in...young girl was excellent...didn't see her name but spot on...I had a canny flat white.

Great welcoming service, products always fresh. Always a must visit when in town

Cant beat the gingerbread latte lovely staff

Love coming here for fantastic coffee and very friendly service with a smile

Very clean and very friendly staff.

Awesome as always great service, especially with all the restrictions at the minute

Really good covid19 precautions in place, track and trace in operation. REALLY GOOD COFFEE AND EXCELLENT STAFF

Very good service and friendly staff coffee always great. Good place to watch the world go by

Very good food and excellent coffee

Very good service from Costa in Debenhams Sunderland

Sat there for half hour. Table next to us was dirty with cups etc for the whole time we were there.

COSTA COFFEE TASTES REALLY CREEMY AND VERY PALATABLE. IT HAS A VERY MOORISH FLAVOUR.

Had a hot drink with the family and had a good break.

Excellent atmosphere, service and staff

Always great, and staff are always friendly and helpful

Staff very nice. It was lovely and quiet.

It's trivial but sitting inside and having a takeaway cup its prob not that big a deal to most I like what a like then took 3 returns to complete the order which was pot of tea kids juice glass of water and slice of cake shop was empty so hardly rushed off their feet still forgot the water standards have slightly slipped but not when the manager is on she's spot on

Excellent choice of drinks &drinks

Great staff toilets not up to much as people just walk in and use them, and are not buying anything

I LOVE Costa coffee shop in Peterlee. I visit from my home in FL a couple of times a year. Coffee (cappuccino) is creamy & delicious. Their salted caramel muffins are delicious & so are their scones. The staff are super-friendly & the WiFi is great!! Will be visiting again this coming xmas with my husband..can’t wait to take him there..btw..waaay better than Starbucks!!

I love Costa coffee but this place needs a good clean, tables and floors dirty

Best coffee In England by far, I go here almost daily, no matter where I am! Lovely place and great staff!

Brilliant staff. Always helpful and friendly. Been going here for a little while with my disabled wife. The service we get is beyond awesome xx

I just love tasty over priced coffee

Very Good the staff are very pleasant

Love Costa always get a great coffee

Polite staff, relaxed atmosphere

Friendly service coffee good value but food rather pricey

Awful week coffee. And expensive. Much better value at McDonalds and subway

At least we managed to find a clean table for once.