Costa Coffee in County Durham

Meal was very poor chips missing off mixed grill rang up wasnt spoke to very nice was told you dont get chips with it rang back up again agreed to send chips out the mixed frill was a rock hsrd bit steak the rest was onions loads of tbem no sausage or amything like the week previous thenother meal we got the rice was sloppy disgusting wont be goin back

I have same issue I have sent my application special delivery guaranteed and it says delivered and signed but when I keep calling them they say nothing on the system. We want answers because we have paid for the service what’s wrong with you people. Is there any management or they not bothered to sort people applications

These guys are amazing we travelled from a night out from near Newcastle for a pizza! We got there and they were closing however they made us a pizza and it was the best pizza ever… as always!! Thank you guys. Ps they’re fit

This was a really nice place to pop in for lunch or tea, but unfortunately something has changed. They've obviously spent a lot of money on doing the old place up and to be honest it's very nice and they've done a really good job. Unfortunately that's it because we all found the food to be very mediocre and bland. Service was really slow and it was almost an hour before we received our food. I had a mixed grill (£20) which was so bland , there was just no taste whatsoever in fact the chicken, steak and gammon all tasted the same, just bland unseasoned meat. Son had sea bass (£18.25) and it was terrible, dry and bland again and to be honest it looked terrible to. Mrs had belly pork that was tough like rubber and my mam had steak pie with concrete pastry, she literally could not eat it and left it. We told them it was inedible but they weren't interested and said they would tell the chef. Reading through some of the reviews on here were not the first to have a concrete crust on the pie. This just tells me they don't seem to care as long as people keep eating there. This is the third time we've been disappointed here so we won't be returning. Maybe we're just unlucky but after talking to other people it seems we're not.

Lovely food but terrible customer service, lady on the phone was very rude