Costa Coffee in Kirklees

Came in to get a baby chino for my daughter as i have at other Costa establishments. There was a long cue as expected for 1pm on a Sunday, which was managed well. However, when asking for the chino, i wasn't expecting confusion. They didn't want to provide me with the free drink as it is everywhere else and add a charge for syrup. Instead, they took their time talking to each other and playing around on the system, trying to charge for the drink. After a few minutes, I got a little impatient and told them just to charge a small latte so I could get my daughter her drink. They did apologise for the confusion. If you're looking to get a baby chino, dont go here!

Please don't confuse this Costa in the NEXT clothing store (up the escalator and turn left) with the one a couple of doors along at ground level. My experience of each was very different and so I choose the café inside Next whenever I am in Birstall. The Costa in Next provides a great, friendly service, even when they are busy. The manager, Alia, always has a smile and makes me feel welcome and this attitude infects the staff, even the new team members, creating a great atmosphere. Midweek lunch times are usually very busy, so service can be a little slower, but still friendly. Apart from the occasional hiccups with deliveries, they always have a great selection on display, although I have my own go-to items that the staff remember. However, being located inside the Next store does mean I have started spending more on clothes too.

This was my second time having coffee here, and I have to say, the taste of the coffee at this location is absolutely fantastic and truly stands out from all the other branches. It’s just amazing! The flavors are rich and unique. On top of that, the staff are incredibly friendly and welcoming. They always make sure you have a great experience. If you're a coffee lover, you definitely need to try this place!

The barista (older, short with blonde hair) was rude - talking to the young staff like they were morons. Asked her for the marshmallows I ordered and rather responding to me she shouted the demand towards the younger girl on the till. Clearly doesn’t like her job and not very good at it either. Flat white wasn’t a flat white

Most staff are rude. Slow and rude service by staff. Food and drink is 9.5/10. The price is quite reasonable and the interior is very nice and quite vast.

Great place for a coffee and cake and a chat.

Busy as per for time of year but was ok, we just waited for lattes to go... good service from staff altho it was quite busy ... 👍👍

The food was okay, but the lady serving was a bit tired because we visited at the end of the day and I wasn't sure about the atmosphere. Recommended dishes: Cappuccino Coffee

The staff were warm and friendly. The noise from I presume the coffee grinder was like a jumbo jet. Like all the nationals hard floor lots of window glass and hard ceilings let noise bounce around so you shout to be heard. Coffee was 😊

Very nice place and friendly service 👌

Decent brew. It's usually quieter than the costa a few doors down. Nice coffee

I appreciate costs have increased but the prices for coffee and toast is way too expensive

Food and service always amazing

Staff great. Food and drink to Costa high level!

Lovely and welcoming. Vicki was brilliant, so friendly and made me a delicious mango & Berry Bubble Tea

Friendly staff, good latte as always with Costa !

Love the place, a lot of choice and the app is really good.

Great service from eleanor today! Super friendly and attentive

We have to give this particular Costa 5 stars, why you ask? Well, when we arrived in store we wanted a cold drink, not from a bottle though. We couldn't decide which one though. The Barista recommended a strawberry drink, but we said we weren't sure. The Barista made us a free sample drink to try, and we immediately ordered the said drink, how good was that for service, I'd say excellent. We didn't note her name, but she was on duty late Wednesday afternoon 1st March (Birstall), easy five stars for great service, and an excellent drink recommendation. Many thanks.

Had a chocolate drink made with coconut milk,brilliant, will visit again.

Amazing service for the last 10 years by Antoinette always feel welcomed with her professional manner especially when we come as a family with kids. We are a regular customer at the Birstall store and the service by her and team is amazing. Don’t feel rushed it’s very peaceful . She needs a bonus pay Costa team. Thank you

Very clean and tidy, very friendly staff. Not busy at time of going.

Made uncomfortable by presume the manager ,who was making the drinks having a very visible disagreement with a younger member of staff in public This was the Skipton store on Sunday morning 11th December

Typical fare but such friendly staff

Order from hear just now I order a sosage bap caramel latte and a short bread cost me 16 the lazy gits put the bap in only no coffee and no short Brad and ther is no number to ring the shop rip of stay away

Lovely staff always enjoy our weekly visit

Very friendly staff and good service

Not a fan of coffee but they do a delicious hot chocolate! Great for a vegetarian that most of their cakes are vegan or vegetarian too. Staff are always friendly and helpful especially Alia(?) who always says hi with a lovely smile.

Lovely coffee, didn’t have anything to eat. A great place to meet friends or have a break from shopping. Clean and comfortable.

Attended Sat 3rd September AM to be advised that their was no bacon or sausage baps left (which is OK if true, so we ordered something else) as we were leaving, we heard the staff advise 'a more regular customer' that whilst there was no bacon left, they could have a sausage instead'. Bit frustrating to be lied to and won't be coming back. Upside the coffee was decent.

When are Costa going to get with the programme?! Both myself and my daughter have dairy intolerances, and whilst they offer an alternative to milk, the choice of food is abysmal. I'm also coeliac, and there were a couple of small cake slices, hardly palatable in cellophane. Our local independent coffee shop has a huge range of gluten free/ vegan food, so why in this day and age, are Costa so dire. ?!

Very happy with service... 👌 Staff there amazing and very friendly. Everyone smile and helping each other. We got 2 coffees and 2 deserts. Very tasty food and coffee... higly recommended 😘👍

Quite expensive but expected as a franchise. They don't put aero bubbles on tip of mint aero hot chocolate either which it shows on the advert so my children were a little disappointed as that is why we went

One of the better Costas in the area. Well managed and a settled staff who you get to know after a while and offer a friendly and professional service.

Usually go every week for a coffee and sandwich. Impressive service and quality. brilliant staff and always spotless clean ,well done

Long time to wait otherwise good

Really nice Coffee and Carrot cake 😋

Nice clean friendly atmosphere staff are so friendly and plenty to choose from the menu for food and beverages would highly recommend

You know what you're getting at Costa, but the staff were pleasant and the tables clean

Brilliant service but felt bad as they was only 2 on so they couldn't be expected to make coffee and serve and clean the tables in a massive que. Need to employ another staff member.

Nice place, clean and lovely staff.

TimeTabel says 8:00 am when you go there they saying, its not open yet. Wasting time i mean. Coffe isn’t very good

Great coffee shop, amazing coffee, lovely staff.

Track & trace too buy coffee not going to this place again

Organised and consistent. Staff checked whether you wanted a seat outside or takeaway and prepped the table for you. Despite having long queues the staff were calm and served consistent coffee. Will come back again!

Always friendly and smiley staff.

Brownie and my usual salted caramel crunch with coffee and cream. Tastes great as always. Only downside the lady passed the brownie upside down and all the caramel came off but not too fussed still tastes lovely.

Usual busy Saturday morning. Sandwiches and cakes were extremely lacking. OK as long as you don't want to eat

Staff are rude to busy talking to each otheir and did not honour the 50%off last time I went with a friend

Top Barista's at Birstall Costa.

This was our 1 'treat' drink during the entire Christmas period while picking up some shopping. There was no one in store apart from 3 staff behind the counter. No greeting, no real 'customer service' even though right now every single customer is so precious to every kind of store up and down the country, you really need to make the most of the customers coming in the door. Felt like an inconvenience. Wont be going back. Will take my custom to places that actually want it and care about customers no matter how busy or quiet the store is.

Lovely coffee, still take out. Limited menu. Staff pleasant.

Always gorgeous quality coffee 👌

Black forest hot chocolate is back my favourite will be back on e lockdown is done

Love Costa great drinks, good food

Disabled toilet not very clean...

Great fast service as always from friendly staff

Clean tidy store social diatancing adhered to, and had a great honeycomb lattee

If you don't want to be spoken to at all not even a please and thank you then this is the place to go... disappointing for Costa. All is a different one from now.

It was OK. Had a ham and cheese toastie that was crispy on top but soggy on the bottom. Tasted OK though.

Very well set out in the current climate, staff were very helpful and the service was excellent.

Fantastic friendly service with a smile, very good attention to cleaning, keep up yhe good work👍

Lovey peiple how ever it was noise but thats not there fault sym

Its just coffee, and a good place spend 5 away from the wife and kids

Yes it's upstairs in Next. Good coffee good views out. Ideal after some serious shopping

Three young members of staff doing a brilliant job today under very difficult circumstances, and dealing well with two very rude and aggressive members of the public. The staff need to be cut some slack at the moment working under difficult conditions that have been imposed upon them, and which they have to adhere to. Not doing so could mean they are closed down. Anyone not happy with the Covid 19 restrictions should perhaps take it up with Costa and not berate the staff who are doing their best and still make a great flat white.

Arrived to find an empty table in the outdoor seating area with my mother for a much needed after work coffee, I went inside to order our drinks as I was waiting I noticed a couple was complaining they had nowhere to sit, so an extremely rude member of staff shot outside to my mother and said "you'll have to move they have been queuing inside for that table". I told her how rude that was of her she could have been more polite and there was two of them one would surely sit at the table to reserve? she continued to argue with me telling me it's their company policy. No signs up to let us know this. I was unaware that if you go inside order your drinks then have nowhere to sit they will tell someone sat at a table to leave! We was regular costa customers, will take our buisness elsewhere in future. How this person has a job with customers is unbelievable her attitude was disgusting and she removed her face mask to intimidate us further telling us to move away from her. Shocking behaviour from a member of staff. I hope nobody else has to experience this when all you want is a coffee I suggest cafe Nero no problem there we selected our seat, I went inside to order luckily nobody had reserved the table with an invisible sign!

Covid aware and very compliant felt safe

Clean place and friendly staff.

One of my favourite coffee stop off. Really friendly staff

Lovely drink and a chilled atmosphere

Excellent. The staff were so careful and followed safety

It the best but in lockdown upstairs costa I tiny bit if food then cakes then all the drinks and the downstairs costa no food cakes and all drinks

Had a cheese and onion toastie and cappuccino. I got food poisoning

Very pleasant staff, excellent service

Pleasant and efficient staff. Clean café and good coffee.

As usually very polite service

Lovely staff here.cane and Emma are really pleasant every time I come here.nice coffee too.

Waited until I had to pay to tell me it was cash only...then just assumed I was drinking in. Not happy

I just love Costa coffee. My total weekness. Its great for families, couples, singles, business men. It's a place to sit chill and relax for everyone. Staff are polite and helpful. So go grab a latte whatever you like. There is drinks, cakes and a nibble to eat!

Its okay - same things different days

I found the staff to be very friendly and helpful. We hadn’t been for about 8 months so didn’t know it had been refurbished. The person working the till was happy to answer questions about the changes. It was all very professional and outgoing, with nice drinks in pleasant surroundings. Only downside was the toilets were out of action so could only use the disabled facilities. A bit weird for a refurbished site, but things happen.

This was a well deserved coffee break i had a delicious ginger bread latte and looked out over the shops enjoying the view

The staff here are very unhelpful and are not willing to make any slight change if you request it. As a frequent Costa visitor I find this to be one of the worst stores to visit. I wont be coming g again.

Overrated coffee shop.. asked for a skinny latte and americano and all I could taste was milk and hot water not to mention the service which was appalling, they didn't have some items and not interested at all as we interrupted their more important chat... Nevertheless to say that we won't be coming back..

Avoid if possible. Nevertheless had any good service here. Very rude and and unlike other Costas where they accommodate. You ask a question re flavours and they don’t know or they’re on the board. Won’t be coming back.

Decent food and drink but nowhere near enough staff for such a busy place. Queued for 25 minutes to get a drink. And the toilets are filthy and stink.

Its a Costa coffee shop, its exactly the same as every other Costa shop. Friendly staff, clean.

Once again.....advertised products are unavailable after queuing for quite a lengthy wait. If something is popular....up your game and have enough stock to match your marketing!!! Nice decorative flat white though....average taste!

Prefer my own coffee, only there for a business meeting.

The Best Costa in the World, great relaxing atmosphere, the friendliest staff, superb Coffee made perfectly every time, the standard never changes, Thank you Marc and your staff.

Toilets need cleaning the bowl is really stained.

Clean place to eat. Food is excellent as always. Friendly staff. Warm welcome inside. Always warm inside and not cold. Quick for making food.

Friendly staff clean setting, makes for a nice coffee.

Staff are not always clean and presentable. Service has been mostly of a good level . Products,as always, are the best