Costa Coffee in Malvern Hills

Absolutely awful service! the staff have a horrible attitude, they’re never open! they RAN OUT of coffee!!! been there a couple times now and it has been an awful experience

Tables always dirty,sticky.marked, chairs marked with food+good know what else😝.toilets smell discusting on entrance 😝not cleaned properly or enough through the opening hours,if at ALL.😝Discusting.COSTA needs to clean up+train their staff how to CLEAN PROPERLY 😏🙄

What a treasure Charlie is, she’s bright, bubbly, and charming, this girl is a real asset to your store, make sure she doesn’t get head hunted!!!!!!!!! It’s very rare for me to write a review but this girl warrants all the praise I can bestow upon her 😇😇 Thank you Charlie for what you did this afternoon for my daughter, any employer would be proud to have you as a member of staff, I hope Costa feel the same way as I do about you and your great customer service. Thank you Gary

Took my daughter in law and granddaughter to Costa we brought a little milk for granddaughter and two milkshakes, we were then told they had no cream for milkshakes as you can imagine seems a bit strange we said that was ok and thought we would get a discount but didn't we also got charged for a small splash of cold milk not very impressed as you can imagine. Many thanks Caroline

Friendly and consistently high quality. A very good example of the Costa brand

Very dirty environment. If it's like this outside, what's the inside like?

All the staff are very friendly & service is top notch😀

Excellent service & food & coffee

The young girl with the cleopatra style eye liner was so organised in her work it was a pleasure to watch.

Service ok, but due to short staffing, only offered takeaway cups which were too large for a flat white and server put far too much milk in to top it up. Atmosphere leaves a bit to be desired, most chairs uncomfortable to sit in as far too high off the ground. The bench seating (the only comfortable seats) was covered in stains, which isn’t very appetising.

Popped in this morning to grab my morning coffee. The poor girl was on her own taking and making orders and the line was constantly 8-10 people deep. She was fantastic and kept her cool but I’m disappointed that Costa would leave a young member of staff on her own all day. And on a Saturday; the busiest day of the week. Poor management

Staff can't do enough for you ! Excellent customer service.

very shoddy, rude and abrupt customer service. Does Costa bother screening staff for a presence of a personality? lamenting Brexit ... Again!

Usual Costa experience. Very familiar and everything as expect. Recommended.

Always a good place to spend an hour or two.

Just a Costa but pleasant enough and the coffee was really nice.

Disappointing trip this time. Lots of staff behind counter but very slow service. Really disappointed with Toblerone latte, left 3/4 of drink as it was vile.

Always good service from this Costa branch, friendly and attentive.

I love to sit here with my coffee and read. It's just a nice vibe and everyone there is just so friendly.

I ordered 2 got chocolate and they only sent one

We went in twice over the weekend of 15/16th October. Service was really good on both occasions and coffee made to our awkward tastes. We had cake the 2nd day which was fresh and tasty. Worth a visit for a nice coffee and some cake.

Service OK went at a busy time, premises needs a good clean/refurb...

Tea is abysmal no taste staff and premises were great

Absolutely poor customer service went in at 10.30 Sunday 28th August asked for a choclate twist to be told they'd sold out I asked either Laura or Sam have you none at all only to be told we have for tommorow but if we open the pack for you we'd have to chuck the others away !! To which I replied well if you've sold out already why would you need to chuck those away you would surely sell those! She then replied im not the manager I don't make the rules ! After spending £20 plus on 2 occasions and they can't give customers what there asking for even thou they had them couldn't open a packet then there was a lovely lad called Andrew who seemed to be doing all the work while they were moaning about him ! Which I wont repeat as to be honest was un called for and nasty considering he was working with them were team spirit ! Also it was absolute filthy in there tables dirty coach had all crumbs when my husband approached her to ask why it was so dirty she said ive only been here for a hr I havnt had time !( no not when she's talking about other members of staff ). Treat customers right and there be back no other costa has a problem only yours filthy place and staff to accommodate the customers !shocking won't be going again !! I'll stick to the costa in my own city much friendly and accommodating.

Can't get excited over Costa Coffee

It's Costa, it's always good, lovely staff at this Malvern Retail Branch.

Shopped at Malvern retail park today, good selection of shops and super successful trip and treated myself to a bacon and a sausage roll with OJ and a fabulous medium latte with and extra shot ... They look so perfect in those tall glass beakers. Chilled out for 45 minutes with WiFi and then continued to shop, before hiking up Worcestershire Beacon..... great! The lady serving was so cheerful and efficient.... Would definitely go back and avoid McDonald's!!!

A brief visit inside Costa Café on Saturday 16/04/22 for one Cappuccino & Cake & paid GBP 4.90 Good service with plenty of seating inside or outside & menu prices reasonable. Plenty of parking & take a stroll around the other businesses around the retail park.

One of the better shops, super friendly staff and good coffee

Good range of products, friendly service.

Lovely cake and coffee, staff were very friendly and helpful.

Great service, only take away available

Really slow with making coffee. Management being rude to own staff and clearly causing friction.

First visit here for some time and it seems to have improved. Service was good.

Very slow being served ( a long wait in queue) 4 or 5 staff behind counter but Very slow service. When eventually served, coffee was weak & poor flavour ( I'd asked for extra shots!) I'll not be going back there again. Ambiance is about the same as airport departure lounge!

Nice trip to Malvern for the day and visited Costa for coffee while there, excellent service from staff.

Not as comfy as a transport cafe.

Brilliant Costa, staff very friendly and the service is one of the best.

Very nice coffee in comfortable surroundings.

First Costa coffee since lockdown. Lovely!!

Very friendly and helpful staff

A nice Costa. Friendly staff. Shame about the thumping music, but that seems to be the norm now, mores the pity.

Really enjoyed my coffee there so relaxing will certainly be going back again and the coffee tasted very nice as well

Very nice cakes and lovely staff 👌

We arrived sometime just after 1pm and it was quiet enough that we had plenty of choices for seating. The slice of chocolate cake I had was huge and tasted lovely. The drinks were fine. We left sometime before 3pm but a long line had formed which was going out of the door by this point. Everyone was social distancing in the line so it possibly looked worse than it was. Nice quick service and nice relaxing first time out at a cafe since the beginning of the whole lockdown crazy 🤪

Lovely coffee and friendly service of the staff

An average Costa coffee shop with seating outside. Near to Morrisons.

Good service and helpful staff.

Staff were polite, but miserable. No welcoming smiles.

Nice to see a larger Costa in town. Great specious coffee shop. Friendly staff, seating area outside which is always a bonus.

No ambience dirty tables and tasteless coffee. The toasted sandwich was dreadful. Only went because someone bought me a gift card. Try coffee1# Droitwich and Kidderminster.

This is the worst Costa I have ever been in. The staff, one young woman in particular was extremely rude to me and my friend (and another two people) We were standing on the floor markings, keeping our distance etc. She was shouting, pointing and contradicting the guidelines Costa have in place. This was unacceptable, we left and went somewhere else and we noticed that the other two people also walked out.

Waited along time to get served a d coffee were cold

My first coffee inside today and it was wonderful to see the old staff and to be remembered after all this time !!

A decent alternative to the McDonald's coffee, even if it costs a bit more.

Very nice but had to queue outside so cold and wet

3 people in front of me, 1 being served when I arrived and yet it still took best part of 20 mins with 2 staff to get served.

Friendly staff and great atmosphere. Bit of a pain parking near it when people are queuing for Mcdonald drive through, as they block the road in and out during busy times. It's well worth using the app to order too.

Lovely coffee and great selection of cakes!

Very busy as usual, staff will direct you to a table, they are constantly cleaning them. I personally like to sit outside and watch the world go buy.

Well done to the staff very Covid swutched on.

Fantastic, was served by Kenny very friendly even though late in the evening.

Nice coffee well laid out for social distancing

Well spaced out seating giving a comfortable experience. Good hygiene. Pleasant friendly staff.

Nice, clean and comfortable for a coffee if you are in the area. But today I was disappointed with the girl in the till who after serving the worst Costa coffee I ever had, made me another "coffee" flat and tasteless and in a rude manner refused to apologise or make a proper coffee. 😏👎

Mmm whatever that mint Frostino thing I had was to die for! Very friendly and attentive service.

No obvious hand sanitiser around. Able to wash hands in bathroom though. Very visible cleaning regularly occuring at tables. I sat outside, very limited seating inside. Queued to get in, but not for too long given its a weekend. Drink good, communication could have been better.

Very clean, nice open atmosphere. Super friendly staff on this visit

Great Costa, one of my fav's. Staff are professional and helpful coffee & cake is served to a great standard.

Always busy everything time I visit and hard to find a seat

Saturday 6pm very quiet. Barely 2 words from the 2 members of staff working. They were too busy cleaning up to be polite or serve us. Not good, given there are other choices here now.

Wonderful coffee and great toasties!

excellent sevice and staff remember what you had

Brilliant lovely clean nice staff

Great selection of what you need for a caffeine fix

Service very good, always a quiet place to have a coffee and a toasted teacake.

Love the coffee and cakes best coffee in the coffee shop range

Good clean place for a quick coffee when shopping in the retail park. My Earl Grey came in a glass, it was just a tea bag but tasty. Top maks for the glass. Flat white was fine too.

Filthy place, Air Con on Full Blast so the place was freezing, really rude staff all standing behind the counter, staring and whispering and laughing at customers, wont be going back.

Sticky table. Next to no chocolate or coffee in my drink. Tasted like warm weak milk. Mocha never had one this bad. McDonald's coffee is better and cheaper.

Dirty tables, chairs etc. Air con way too high even for a very hot day. Almond milk cappuccino tasted awful. Staff seemed fed up.

I often come in here to get a couple of solid hours work done before I get in to the office. Lovely coffee and toast to get me started, always friendly staff, always clean. Perfect start to the day.

Great coffee and friendly staff

Friendly, fast service - all good!

The Costa is a very good service and clean and good all round

I always find that Costa coffee a very pleasant airy but cosy place to sit and relax,on my own or with friends and family The coffee is very nice and the cakes yummy.I am disappointed that Costa have banned dogs ,although I am not a dog owner .,it was quite amusing to see the different types of dogs that came in. and,as with children, dogs create conversation amongst complete strangers.I have been going into Costa for some time and ALL the dogs that came in were well behaved and NOT a threat .Either the owner was just going to.walk the dog or they had just been ,either way it was a nice stop off for owners too....

Friendly staff, quite expensive, but that is fairly standard for the chain coffee shops. Drink perfectly ok, but nothing special.

Not bad, nice big store a little to noisy if you are wanting a relaxing drink

Usual Costa lovely coffee on a shopping park

Nothing wrong with the shop or staff but the coffee is pretty poor compared to some of the other outlets - we found it too weak and very milky.

Friendly staff, treating me nicely even remember my choice when I stepp in every morning. :)

It was lovely the staff were lovely couldn't help u enough

Excellent Costa, fantastic friendly staff. Great coffee

Great Xmas drinks, can be a bit chilly if the air con is turned up too cold.

Busy, but plenty of seating to be had. Gets warm in there though.

Good size coffee shop. Staff friendly. Had Christmas coffee blend , honest I could not taste the difference from ordinary blend but that's just me.

Staff are all lovely and polite/helpfull

Great service and gorgeous coffee as usual.

Great place to have a coffee and chat.

Lovely and friendly store. We were served really quick with a smile and welcome. The store is clean and tidy.