Hillbilly's Street Kitchen in Malvern Hills

Food was OK but missing items and really late coming for the second time. Never again, were meant to give me refund and have not yet. Avoid this place service is shocking

Food was 45 mins late with no answer from the restaurant when I called to try and get an update. Status of the order on the app also incorrect. Food was cold when it arrived. Disappointed as when it's good it's good.

wow! amazing quality of food and lovely flavours will definitely order again.

The food was incredible and the service was very quick! The member of staff who served us was very friendly and attentive. Will definitely be going back

Really good food. The best veggie burger I’ve ever had. The whole family enjoyed their meal.

Yet again we have been disappointed. When the restaurant first opened we found it fabulous and we returned. But after the first order we've found the quality has really gone downhill.. Sunday we ordered chicken tenders, katsu chicken fries and ribs. (4th time we've ordered from here now) 2 of those things were okay but the katsu fries were disgusting. I spat my portion out and my partner just ate his as he was starving but said they were super bland and not up to the standard they used to be. Everything else was not worth the price they were charging, a pub is cheaper and more reliable.

Flippin’ amazing!! Awesome food and called to see if we wanted it early 👌👌

Really disappointed, we were looking forward to trying hillbilly’s but unfortunately we were really let down. The food was over an hour late which meant it was cold and the chips were dry. The food was closer to a kebab shop after a night out than a restaurant. Also when it was dropped off there was no apology for the lateness. I really would not recommend getting a delivery from here.

order never turned up. After speaking to them they told us they were making the food for it never to turn up. extremely annoyed.

Update: Latest order, missing items again, but the food went downhill significantly - blandest mac and cheese and the wings tasted old. Not again. Original: I've ordered here a few times now, and the food is consistently delicious! The estimated times for delivery and pick up have not been accurate at all - usually approximately an hour late. There are no updates on the order on the website or via text. My drinks and blue cheese sauce have been missing from orders a few times as well. It's a shame about the long wait times because the food is quite good.

Lovely food but place is small so unsure what the atmosphere would be like. Good service and great coffee.

Popped in to place a large order and waited 15mins with no service! Staff even laughed when I complained and left! What a waste of travel time especially for their food Food was always amazing but staff are a big NO NO I won’t go back

The food is decent but the service is dire , if you want to order in person prepare to wait …. And wait. Staff will ignore you with a passion We didn’t actually end up eating on this occasion and won’t bother returning Staff laughed when we complained about the wait I got money best spent elsewhere

Visited Hillbilly's food truck at #thegrange Usk on 17th August. Had the Hank burger and loaded brisket fries, my partner had the Bean burger with parmesan and truffle fries. Food was delicious price was food truck prices. I don't normally eat burgers so for me to say it was delicious says a lot. Would definitely recommend and we would eat there again next time they are in Usk.

Food was very good. Don't forget to click 'Place order'! It was worth the wait. Personally, I preferred the burger to the ribs.

IF YOU ARE PLANNING TO BOOK HILLBILLYS FOR AN EVENT READ!! We booked Hillbilly's for a large event over the Aug bank holiday. They cancelled on us with 2 weeks notice and leaving us with 100+ppl to cater for at short notice!!! After we spent £££ on advertising them. No notice, just a call on a Sunday afternoon, Sorry, but not really sorry.

We rang up after our just eat app said it had been delivered. When we spoke to the restraunt we were told it was the next order out the door. 40 minutes later we chased up the order, to be told the same thing. When the food arrived, over an hour late, we were missing items from the order, and food was average at best!

Food turned up over an hour late. When we initially phoned up after being notified our food had been delivered, having ordered through just eat. We were told our food was the next order out the door. 40 mins later we chased up to be told the same thing. When our order finally arrived items were missing and food was average.

Great food and delivered on time to my hard to find place!

Bit pricey but was the best burger I have had in years !!!!

Edit. In the past when this first opened I gave this place a 10/10 for burgers. I would order from here every Friday after work. Now this place has just gone bland. Burgers aren't juicy or flavourful, got very stingy on the fries and half of the time I've had items missing from the order. Everything feels rushed.

The food is really flavourful and unique and you can tell a lot of time goes into making them. My only gripe with them is that delivery time is consistently longer than expected generally to the point where you are prompted to call for an update. If their delivery speed was a little bit quicker they would easily bag a 4 and potentially a 5 star rating

I am now obsessed with the fries! Burgers were great too. Not cheap but worth it

Food disgusting dry cold burgers disappointed

Food hasn’t arrived yet. Rung restaurant after delivery time stated and they apologised and said it would be with us within 30mins (an hour and half after original stated time). But food still hasn’t arrived

The food is consistently brilliant and the customer service is spot on. Yes, there may be a wait on occasion but good quality food is worth waiting for! Many return visits and the food is always piping hot 💯

Great food with quality ingredients. Worth the wait

Very expensive for undercooked and slow food…(Not rare, cold and raw meat) definitely better options around Malvern Disappointed is probably the best description

Can't recommend this place enough! Great atmosphere and fantastic food again last night (ate in with other half). Manager is really friendly and was happy to make the tweaks we wanted to our order. Burgers were best we've ever eaten anywhere, really tasty. Love the chilled vibe and will definitely be back again soon!

Ate in last night amazing food and service was 10/10.

Having ordered 2 x burgers and the buffalo wings that come blue cheese dip when the food arrived we had no sauce with the buffalo wings, when I asked about this we were told they had ran out of the blue cheese dip and we were not offered a replacement of the sauce nor were we told about you being out of stock of the cheese dip. I then asked if we could get another sauce to go with the buffalo wings and asked for a bbq sauce but we were told we would have had to pay extra for this sauce as it is home made, whereas in my eyes we should have firstly been told about you being out of stock of the dip to begin with and should have been offered a replacement sauce free of charge. When we started eating the wings we noticed they were raw and we said to the staff working and showed them. The staff member then said the wings do bleed but to me they were raw. We then asked for a refund as we didn’t have time to wait for others to be recooked to which she then asked did we only want a refund because we didn’t have any cheese dip with the wings which I felt was a bit rude because the wings were clearly raw. Have ordered food from here plenty of times and had problems with waiting for the food for a long time but this will be our last time we come here.

Food was very nice but was incredibly overpriced. £40 for 2 burgers and brisket fries. They said a 25 minute wait which ended up being an hour wait so we almost missed our train home. They care more about getting delivery orders out on time rather than people sat inside. Food was very good though.

Very very over priced for the portions not best food quality aswell. Also the brisket tasted like it came out of a microwave

We LOVE Hillbilly’s. We order regularly and we have never had a bad meal. Delivery time is good, food is always 10/10 and the chicken wings, I just can’t, phenomenal. If you haven’t tried it, try it!

hillbillys is one of my favourite places to eat in malvern if its walking down to get a burger for lunch or ordering a harty always pleased every time

First time eating in the other day and the food was not to disappoint. Was spot on like usual apart from getting served. Could see that the people preparing the food were in hillbillys tshirts as well as the delivery drivers we usually have but was served by a female who had just looked like she came straight from the gym. Gym clothing wasnt very flattering and was talking to us out of breath which didnt seem very professional. Other than that spot on. 👍🏼

Awesome place. We had a very short amount of time before a train and they went above and beyond to get it to us ASAP. That was good enough to impress us, but then we tried the food - a beef burger, Asian style chicken burger, and fries - and all of it was absolutely excellent. Good people, good food.

Great food and great service. They bought it out to me whilst I waited in the van and even gave my dog a free patty! Top stuff Would highly recommend

took just short of 2 hrs to get delivered. missing 4 drinks, food cold, pork belly was just fat no meat on them, said food was delivered and wasn't waited another 10 mins. tried to call restaurant but answering machine kept coming on saying I carnt leave a message. This is not the first time I've ordered from here but every time its a huge disappointment and every time there is stuff missing.

Whilst the food is always good the £25 minimum order +£3.50 for delivery makes for an expensive meal. Unfortunately tonight I ordered at 7:30pm and it’s now 9:15pm and it hasn’t arrived. Credit where it’s due I rang them and they are sorting it out but an 1 3/4 hrs late is a little on the thick end of my patience. Especially considering the price for a burger and fries to meet the minimum.

The food is always good however tonight I think was the final straw and it’s unfortunate as I do enjoy the food. Ordered at 7:30pm and it’s not 9:20pm. The food is still not here. Called twice was told it’s being sorted around 8:30pm called again at 8:50pm told it’s being sent with one of their own drivers. Please refer to my earlier paragraph. It’s 9:22pm Infact and still not here! If you guys plan on delivering it that would be great

I ordered a delivery to my house at 8:10pm.I had to cancel the delivery at 10:10 pm as it had not arrived. They were lying saying they had ''dispatched'' the order and kept giving false assurance saying it will be there in 2 minutes. I do not recommend ordering takeaway from here.

Excellent burger, nice big crispy patties and for awesome value for money.

Great quality as always great service, always look forward to Hillbillies night. Thanks again

Came for a birthday dinner. Not been before but very happily surprised. Amazing burgers & the chicken katsu loaded fries were the best. So tasty. Friendly staff . We are so full .

The food is tasty, good quality, etc. but extremely overpriced and slow service! For 2 burgers and a portion of chips, I was initially told there will be 25mins waiting time, which turned into 50mins! I tried to give this place another chance, but it seems that the waiting time is ridiculous. Just make sure you snack before you order.

Super peed off tonight...this was the most amazing burger I've ever had, so stayed an extra night in the area just to take my partner....(we live 200 miles away) got there....sign said open...neon light on...not a soul in sight..had to get the pizza place next door to call manager as no one answered phone..turns out they'd taken all their staff to open another place. Nothing online about it, no sign on the door, no one answered phone...paid an extra £50 to stay in Malvern for this place...not happy

Used to be so good but seems to have gone downhill. Was our go to place to get burgers, but took 2 hours to get our food and it was lukewarm, my friend ordered a burger and there was no mention of cheese anywhere on the description yet it was covered in cheese and the meat was overcooked. Really sad because we used to absolutely love it here, but that will be our last order since it just took so long we were absolutely starving.

Food is great, which is why I keep going back. However, delivery service is appalling. Ordered at 18:20 on Saturday night, with delivery estimated at 19:20. Food hadn’t arrived by 20, so called them to learn food was “delivered” (which it hasn’t). Got a remake of the order and still waiting for that one at 21:00…

Food was amazing, we were short one burger but they got it sent out straight away, highly recommend

They really need to sort out their timings,had to wait over 30 mins after the pick up time, plus the katsu chicken wasn't the best out there!!!

Disappointed. Thought we would give the place a second try.. Food was bland and unseasoned again, cruffin was frozen on the inside (ruined my first ever cruffin experience), I had a call to say they had given my partner the wrong order as he was walking in through the door - so he walked back to collect the correct order and was given no compensation (which is just poor customer service really).. For what you pay, you definitely don't get your money's worth in taste (cheap ingredients) or in service. Sadly won't be returning again. One star.

Not got it, want a refund as still no food has arrived

Outstanding food and service. Always fresh and hot. Don't worry if there's a wait it will be worth it!!

Ordered Bo peep burger and asked for only beef tomato to be left out, order arrived an hour later. When we opened the box we were actually appalled to find the saddest looking burger on the planet! Literally just 2 patties in a bun and nothing else! £12.50, skip ordering from this place and head 5 mins down the road to maccies instead!

Must be the best takeaway in Malvern. The food is delicious,I would highly recommend. The meat is cooked slowly so it is melt in the mouth. The staff are so helpful, ordering again this evening.

Wow what a find!! We were in Malvern for a couple of days and thought we would give Hillbilly’s Street Kitchen a try. We were greeted in a warm and friendly manner and offered a table. We placed our order and only had a very short wait for our food. The food was outstanding. My husband had the Bullseye burger and said it was the best burger he had eaten! I had the Katsu chicken loaded fries, they were so good and such a big portion too. I would 100% recommend a visit if you are passing, all the food looks amazing and a great choice of dishes on the menu, you won’t be disappointed.

Delivery was 2.5 hours after order.

We really enjoyed our experience at Hillbillys. The food - and in particular the burgers and ribs - were exceptional. The burgers in particular were really original, high quality combinations and the ribs were well seasoned and fell off the bone. I thought the pricing was really reasonable considering how enjoyable the food was. My only constructive criticism for Hillbillys is: coat the chicken wings, as they were nicely cooked but lacked flavour. Also perhaps try to limit the time staff are out of the restaurant, as the lack of presence of a member of staff detracted from the atmosphere and made asking for things difficult. But they are only minor suggestions and I would definitely eat here again.

Cold food and missing drinks, disappointed!

Took ages to actually make the food, was good when it eventually got here

burgers extremely tasty, juicy and not overly done. medium rare with lots of flavour . chips were crispy and well seasoned. mac and cheese minimal taste, plain as if it was from a white sauce packet, no flavor. pork belly bites no flavour for terriyk, just eating pork belly as you paid for it for it but just taste of meat, no seasoning. delivery late but very busy night understandably for a friday but half the food plain flavoured. burgers are great, flavoured, but sides are wanting during this

ordered my food at half past 6 this evening, and it is 8.15 pm and still no food, was informed it was delivered and it wasnt and then rang up and was informed it was only then being prepped I am so disappointed in this place as the food is lovely but for the price and then the delivery charge it's disgusting especially as we are still awaiting our food! least they could of thrown in something for free or at least given us money back. will not be ordering again in the near future !!!

Food is always good. No issues. Have ordered before. But to have to wait for 2 hours and 20 minutes for the delivery is absolutely shocking! Really makes you put off to order again. Rang the restaurant to question after waiting 2 hours to be told they had issues with electricity, okay fine not their fault but to not inform customers is bad customer service. When I rang after 2 hours I then had to wait another 20 mins for the delivery to arrive when I was told "its already left". Just a bit of a shambles and a pain really. Hesitant to order again.

Hubby and me had a meal here last Friday evening for our Anniversary, it was very tasty, plenty to eat, decent price, good service, highly recommend eating here.

Waited over 2 and a half hours for the food. Called the restaurant for them to say 15 minutes and still had to wait over half an hour. Not on

really, really late. told 1 hour to 1:15 . At 1h 50 minutes later still waiting. spoke to the shop told 10 to 15 minutes that was 25 minutes ago. I would look elsewhere from now on as this is the second time in a row this has happened.

Both burgers was burnt. I don’t get my money back

We ordered at 7:50, which wasn’t an indecent time considering they shut at 9, still waiting for the food after close to 2 hours. Answered the phone and said it would be another 15 minutes past the already hour late delivery, kept trying to ring but no answer, food turned up at 9:40, cold to the touch, don’t recommend

It took two hours & two phone calls for a burger, portion of buffalo wings, portion of corn strips & a can of pop to be delivered less than a mile away - on a Wednesday evening in February. No offer of a refund on the high delivery cost either. And £20 minimum order. Far too slow, major hassle, will find another company next time.

Ordered a couple of times from this place and it’s very hot and miss. Maybe it’s who’s on that day? Ordered the food to arrive at 19:45 and the order was placed in advance just before they opened. The food was 30 minutes late and this is becoming a regular occurrence. Some of the items I had ordered were really good. The frickles were lovely and had no complaints about the burger. However the wings I had ordered were swimming in a soy sauce/honey pool and made them so salty I could t leat them.

Quality food. Always goes down a treat. Never had an issue with them.

Amazing food. My wife and I redeemed a £30 gift card that someone bought us, which was easy enough to do online. Simply the best takeout in Malvern we’ve had. Definitely worth the price and the quantity of food was perfect. Will order again. I’ve only docked 1 star for service as the online ordering was overall a bit fiddly and it also had a brief issue with the address. Otherwise couldn’t fault them!

Excellent food as always! Superb burger and fries….no complaints whatsoever .

Received the wrong burger. Rest was nice

Order placed for 18:05 delivery, arrived at 18:50. Upon opening food delivery only 1x Burger present yet receipt quite clearly shows 2x and the shop crossed both out. Upon ringing I was told they'd send a replacement for the error ASAP. An hour and 20 minutes after the original order arrived the replacement Burger arrived - no much for ASAP... by this time the moment had passed. The food we received first time round (1x burger, fries, slaw, 2x cans) was good quality and tasty. However at nearly £30 + £4 delivery its blatantly obvious the service isn't upto scratch - if your going to charge a premium price at least ensure you prioritise your customers, make sure orders are correct before sending out and if errors are made correct them. I'm afraid to say I won't be ordering again as I'm livid at the fact you can't get an order right, promised to deliver the missing Burger and didnt turn up despite it being promised it'll be delivered ASAP. Refund for missing/late burger sought via JustEat as store clearly don't care and moment had passed. Personally I would not recommend to order from here following my experience.

Despite asking for a plain burger I got a burger with salad and sauce, happened before pointless having an order notes section if they don’t read it

Love Hillbillies but wish they’d read the notes on the Just Eat order, specifically asked for no slaw on the burger but still got it. Daughter really dislikes it but loves the rest of the burger.

I ordered at 7.15 and the food did not arrive until 9:10,food was warm when delivered.I ordered loaded fries which I found where very soggy and slightly un edible,pulled beef was extremely salty overpowering all other flavours in the burger,wouldn’t be eating from here again and thought it was overpriced fir the quality of food .

Great food. Best burgers around. I get that’s it’s busy but 2 hours 20 mins to wait for any food any where isn’t ok. Is it ?

Every time I’ve tried ordered it has been late

Stopped in for a coffee and decided to stay for brunch as the chicken and bacon waffles were too tempting. Absolutely the right decision as they were great! The burgers, wings and sides are always a treat from here but I will definitely be back for brunch again.

Food was really good, if a bit expensive, but really good quality burgers and interesting sides etc. Service was great, and the young lady who served us very helpful and knowledgeable. The eating area is 'rustic'and tiny, and they would definitely benefit from a bigger site in future as there food could carry it. The only downside for us was the loud, repetitive music banging away in the background which was a bit headache inducing, just needs either to be turned down (quite a lot) or replaced with something less challenging.

Had to wait 25 minutes for the order past the arranged pick up time. Got home to find a burger missing having been assured the whole order was there despite trying to check it. Went back to get the missing burger and wasn't offered any recompense, had to argue for a partial refund. All the buns were burnt.

Great burger, crispy toasted bun, two beef patties with melted cheese. Is it worth the visit and money. Yes and yes. Although I wouldn't go there everyday or weekly. It's worth a visit now and again. Working in the area and came to try it out. Clean and tidy place. With rustic wooden furniture.

Food was two hours late, was told it had left the restaurant then I called 45 minutes later to find out it hadn’t even left. Food arrived soggy and chips were inedible. Gutted as this is my fav food place in Malvern but I won’t be ordering again

Items missing and over a 30 minutes late

I've ordered here about 4 times, and the food is consistently delicious! However, the estimated times for delivery and pick up have not been accurate at all - usually approximately an hour late. With my latest order, there were no updates on the order on the website or via text. My drink was also missing from the order. Its a shame about the long wait times because the food is quite good.

Great food and really good delivery. Today just went for the classic bullseye, it just hits the spot. 👌

Amazing food and a very nice place

Had breakfast the other day with a few friends absolutely loved definitely going back again soon!

Good food.. no need to know more 👌🏼

Great food as always, staff are good people and couldn’t recommend the place more

Buns were burnt and my wife had a large piece of gristle in her burger.

Had an amazing brunch, very good value for money and will definitely be back to work our way through the menu!

Order was great quality and came promptly this time around! but I ordered as soon as it opened in the afternoon which probably helped!

You gotta try this place, we had an enormous order at the weekend for a birthday party, we had nearly everything off the menu , it was absolutely amazing, everything perfectly cooked, nice and hot and portions generous , everyone was blown away, best Street food i have ever eaten 😋

Always a good food and never disappointed. Best takeaway in Malvern!

We visited on Saturday to try out their new sit in service but we were quite disappointed. Service was extremely slow and I had to chase ordering as it wasn't clear whether there was table service or not. It felt as if they had just extended their waiting area as those collecting food were also told to wait in the sit in premises and they therefore took up all the seats and tables which made it feel like we shouldn't be expecting to be able to eat in. Food took around 45 minutes to be delivered to us in boxes and we were not prioritised over those who had ordered to take away so we might as well had ordered over the phone or on the website for delivery! The burger and chips were nice but the Mac and cheese was not great. It tasted from a tin and had hardly any cheese and no crumb to it. It felt as though the seat in service was no different to ordering food to go so we would not recommend eating in as the experience was no different at all. No apology for late food either. We did not feel valued as customers. It's a shame because the first two orders we made when they first opened were amazing, however the last two orders were extremely disappointing. We previously ordered the pork belly bites and instead the pork came in a big slab and was extremely fatty and inedible. I hate to say it but this was the last straw for hillbillies. We gave them a second change but won't be returning again.

Absolutely amazing!!! Best takeaway in Malvern without a doubt! We order from here around 2/3 times a month because it’s just so good! Incredible team and lush food, The burgers are out of this world and nothing like any other place in the area🤤 10000/10 for food,service and fussy people like me who customize everything. Nothing is ever too much for these guys🙌🏼🙌🏼🙌🏼🙌🏼🙌🏼