Costa Coffee in Southampton

Large digital poster displays a lunch time special offer a hot drink and a cheese and ham toastie. My partner bought two cheese and ham toasties and two teas. He was overcharged by over £3.50 and wasn't given the offer...the reason... because he bought a Wiltshire ham and cheese toastie, and not a "ham and cheese toastie"*. Basically ripped off. Staff member was quite rude when I raised my concern. When I said I wasn't happy, she said she wasn't happy either but 'hey ho'. Not only are they taking advantage of people visiting ill relatives, the Manager isn't interested in customer service or doesn't care that the advertising is misleading. He refused to give a partial refund when I raised the mater. *Costa coffee website states "British ham and cheese toastie" is included, so why is Wiltshire ham not 'British'?

Good coffee, service is sometimes hit or miss but the tables are always dirty! No matter what time of day you come you will always find crumbs or coffee spills all over the tables.

They are always very friendly and courteous. Thanks

Absolutely the worst customer experience ever. Ordering machines not working properly. I complained about rude attitude of staff member only to be laughed at. The staff in this costa, within a general hospital, need customer service training. I suspect the staff are taken straight from school (cheap labour) and perhaps thats how they spoke to their teachers! Shame on you Costa.

My partner, who works for the hospital, went to collect a free cake as it was her birthday. Instead of getting the person behind the counter saying, 'Happy birthday, what cake would you like?' She got a miserable hormonal woman throwing their arms in the air asking, 'What do you want!? She's lucky I wasn't there.

Myself and another elderly gentleman were queuing. We were told to move to another queue. Only to be called back to original queue we had just moved from. When the elderly gentleman queried this politely the young female server was shouting at him being very rude and stroppy. I then encountered a similar rude young gentleman who served me with an attitude. The communication skills are lacking to the say the least and the rudeness and tone of voices is disgusting in a hospital setting. If you don't like your job change it. Don't take it out on innocent customers who are visiting the hospital under enough stress due to sick relatives. Also better signs are needed for the queues to avoid all of this happening again to some other poor members of the public.

Very rude member of staff yesterday. Young female long black hair. She raised her voice to an elderly gentleman who queried why we were told to move from one queue to another. For her only to then call the lady Infront of us back to her till. Another young man behind the till then served me and was rude to me giving me no direction on where to collect the hot drinks from. Both servers had very bad attitudes and poor communication skills. I won't be visiting again. I am currently visiting a very unwell relative and to have this experience in a hospital setting is disgusting.

3 am and was pleased to find somewhere open. This is within the hospitql This Costa is 24 hours which is great. The lady serving was very polite and professional. A large range of products, although a few had run out. I felt the vegan rocky road was expensive for a small slice. All in all very useful. Plenty of seating available.

Very rude member of staff who was stood in front of a till (which I was unaware wasn’t working) when I handed the items over which I wanted to purchase she aggressively told me to join the queue (which I was already in) pointing to the till opposite. I told her I was already in the queue of which her reply was it’s obvious only one of the tills is working isn’t it (how was it obvious) and it’s not this one. When I questioned her about her attitude towards me a customer she told me to go away as she’s had a stressful day. This Costa is in a hospital and I’m sure a high percentage of the customers are dealing with stressful issues but would not take it out on a member of your staff. Customers should be treated with empathy and understanding particularly in premises that are situated within a hospital. Just to say the young man who served me was very polite and looked mortified to hear how a colleague was talking to me and actually took the time to apologise. This rude behaviour from a member of your staff was unacceptable.

Excellent service from two lads last night, Callum and Jordan, very polite towards me and were very friendly👍

I stopped in to see one of my friends and decided to stop and get some Costa and I didn’t know what to get and the young man behind the till I think his name was Josh was a helping man would 100% recommend this place to anyone for a cheap bite to eat

Visiting someone in hospital. Called in for a coffee and got served by a lovely guy called Josh. Very friendly and very quick with my order.

Restaurant is a good place for coffe and breakfast.

Rude staff, mixing up orders and pulling faces when asked for a change, filthy place, but busy, so I can understand the tables being sticky, they probably cannot keep up. Food is VERY expensive for the quality.

My daughter was an inpatient for 3 months, and our evening Costa was our treat every day. We were always met with a smile, even when they were very busy. They were part of the care we received at Southampton general and just wanted to let them know how appreciated they are :)

Been to Costa a few times with my family and been served by Jordan Hartfield, not only does he have amazing customer service, drinks are made perfectly!

Costa Coffee is a popular coffee chain with a welcoming and relaxing atmosphere. The decor is modern and the seating comfortable with plenty of options to choose from. Their drinks menu is extensive, offering everything from specialised coffee blends to a variety of teas, hot chocolates and iced drinks. The staff are friendly and efficient, and the service is fast and reliable. They also have a range of tasty snacks and sandwiches to choose from. The overall experience at Costa Coffee is enjoyable, making it a great spot to grab a drink or work remotely.

Just inside the main entrance to Southampton General Hospital, this Costa is very conveniently situated. Service of the usual hot & cold drinks, and snacks is good.

Patricia let’s the place down very rude ! Her attitude stinks! Needs customer service training or to leave. Shouldn’t be working in a hospital environment where you don’t know what people are going through! so have some compassion and respect instead of being rude and barking orders that doesn’t make sense! And clearly doesn’t want to serve you.

Bearly warm coffee, soggy warm so called toasty. But was just warm bread. Rude staff.

Seems to be bit pricey they know they are the closest coffee to people being at A&E or in the hospital in general

One of the better costas I’ve visited, always well stocked shelves and drinks made reasonably quickly. Staff could be a little bit friendlier but it’s a busy one so not always expected. Just wish they had Black Forest hot chocolate this Christmas!

Lovely place to come for a coffee or snack and drink, went for a hot choc, service was quick and friendly. Clean and tidy, smartly laid out and modern, disabled friendly and lots of options available to everyone.

I have been at hospital for nearly a year now with my son and come to Costa daily at all hours. Two people that work there Callium and Jordan are always there to greet us with a friendly smile and always ask us how our day has been and ask after my son. Pleasure to have got to know them.

Friendly staff, though only 3 on shift. Could have done with a couple of more to keep the queue down, but that wasn't the fault of the staff working

The Man who served me is rude, I take my own marshmallows to put in my drink because the vegan one don’t melt. The Man refused to let me put them in because his words ‘he doesn’t know where they have been”. Also then gave me half a cup of froth. The only Costa in England that has ever refused and been so rude. I had been up all night and considering the shop is in the hospital you would think that he would be a bit more caring but obviously not, I think he was the Manager aswell. I would rather go to the Tesco one or Shirley who are very friendly and welcoming. Bad manners are not good for customer service. Never again.

The food and drink were pretty standard Costa fare. What set this location apart was the staff. They were really friendly and helpful. Despite us coming in close to closing time, they were still happy to take our order and make our drinks with a smile. I didn't catch their names, but they were the two who were working Sunday afternoon 14 August. Kudos guys!!

The nicest and cleanest Costa I've been too! Service very friendly too

Now quite busy and a little cramped, prices high compared to others.

Fantastic service highly recommend

Katie at the till completely uninterested in serving customers, chatting to her friend and no manners when asking me to wait. Awful service.

Being open 24 hours a day you will never be short on getting a coffee when you have an overnight stay. The staff are friendly and helpful. And always a welcome sight to see it open.

Very busy but great coffee and good service

Costa always sucks. Poor quality coffee at premium prices. Big up the staff though, always friendly.

Lovely coffee. Chai lattee is my favourite

Numerous times I have ordered using the app, only to find my order has been cancelled when I've gone to collect

I know staff are working hard but the place is filthy which is outrageous for a hospital environment - I'm aware this is a franchise operation so the blame lies with the owners and general operations manager, also Costa head office who are clearly not supporting the franchise operations.

Oh dear...... No Sweeteners.....

Nice staff, clean and tidy area, plenty of everything, only thing letting it down was the tables, they were very sticky. Would still be happy to go there again.

The chocolate is nice but the tables are absolutely disgusting. On each table there's a sticker that says "Please only sit at this table it it's clear so we can be sure it is fully sanitised". The tables are clear so the customer would expect to have them clean and sanitised as they say, but they're all sticky and look dirty.

Came to Costa at 7.20am this morning (13th September) After driving from 4am we was met with hostility, rudeness and incredibly poor customer service. She was more concerned about her night before then she was with making our drinks. After then slamming our drinks down they were then wrong in which she then avoided us like the plague and forced her colleague to help us. Her mask was under her nose and mouth, in a hospital?! Her poor colleague looked like he didn't want to be there at all. Wish I could have got a name but no name tag. I must say when working in a hospital you do not know what your customers are going through; please treat them with respect. Its a very big/daunting day for me and my family and to be met with such inappropriate behaviour is absolutely disgraceful.

Love this place. Soo friendly and helpful. They are soo good with my disabled Dad too !!

Nice restaurant. All you would expect from a normal Costa

Apart from the fact its extremely overpriced I was forced to grab something to eat when attending A&E one evening with my daughter. I had a smoked salmon and cheese sandwich which my daughter enjoyed. I opted for a toasted cheese and ham sandwich which disgusting. The bread was rock hard and I ended up only eating a couple of the inner triangle pieces which was edible. The ham was underwhelming and the cheese processed. The £3.00 latte very average! I wouldn't bother and will not give anymore of my money to them. Next time I'll go hungry. Also the gentleman serving was not the friendliest.

After a traumatic time with a poorly relative, I was looking forward to sitting in Costa & eating for the first time in a couple of days.. i wish I hadn't bothered! Stale crisps, dirty tables & floor & miserable looking staff. I will definitely go to the other cafe in the hospital next time!

All ways get great coffee which ever one you go to.

Best coffee shop ever, a great flat white made by Mario (Assistant manager)

Ate a ham and cheese toastie from here and it was way worse than I remember, so that's on them. Also had a really bitter, disgusting fruit slushie which sat on my windowsill for an entire day before being dragged away in a black bin liner.

Quiet due to covid but very clean and organised

I went to Costa at 2:45 am to get a hot drink as I'd been with my gran who was dying. The staff said they were closed although there were clearly hospital staff in the cafe. There was a sign outside saying 'open 24 hours'. A member of staff from the ward kindly went down again to ask and they reported being on their break. He asked what time they would be finished and they relied they didn't know. Extremely rude and a poor representation of the cafe and the hospital. Get new staff costa.

Coffee was nice, had to wait nearby for 4 hours, not once did I see anyone wipe the tables down, in these difficult times I expected much more.

Well organised que not too long

Rude rude rude. The awful costa in the world. No care no respect for customers. Baristas are make you feel they doing a favour to you. I work in the hospital and prefer not to go there. Never seen a Costa full of miserable staff in my life not even in a train station or airport.

Rude staff unfriendly and were unable to issue a VAT receipt and points at first. Thankfully the manager stepped in and tore the bottom of the receipt and gave it back. The women who was serving kept saying it's one or the other and was not interested in helping.

Tried since Saturday to get a hot chocolate but still out of stock!

Cold coffee. Apart from that good.

Something about this Costa that doesn't measure up to the other Costa shops. Is like mediocre hot chocolate............

Best Costa Coffee. Great coffee as expected and the the staff are very friendly.

Best Costa Coffee I have been to coffee always hot service always friendly why can't all Costa Coffees be this good

Young man that served us very pleasant ,sad about the staff making coffee ,they only wanted to talk to each other, basically slapped the coffee on the counter ,actually spilled it over the mug ,but just carried on talking to each other without a care

Often seem short staffed so a bit odd a wait bit they're all lovely. Tables usually cleaned quickly and always plenty of choice for food and drink

Selective customer or racist. Had been waiting in line for 2mins and a family behind joined.. there are plenty till around and staff.. but only 2 was being used. Guy called out next so i went forward.. and got told "i think the lady was first"..umm you've been staring at me standing by myself before they came.. was gunna walk off but a lady opened a till on the other side so i went there.

I liked it here yesterday not too busy. Quick service.

Poor view and rather expensive.

Staff are awful and rude and would have thought they would have to have more compassion in a hospital

Almond vanilla lattes very nice

Friendly helpful staff, quick service, toilets clean

Chi latte rudely slammed on counter whilst I had my hand elsewhere expecting it to be placed. On second trip the till staff didnt listen to ours and person behinds orders either. Clearly asked for a rainbow muffin and received a brownie!!! Too late to realise it as had walked away expecting it to be in the bag for my child as a treat after operation. People behind us had wrong syrups in coffee!! Sort it out Costa!

Gosport high street Costa is so friendly with a great Atmosphere. The coffee is served just the way you want it. Keep up the great work Costa 🖒🖒🖒🖒

Slow service forgot one item on the order were only 3 and had to ask for a napkin even though buying hot food. miserable bunch of baristas no one smiles.

Pleasant restaurant in a quiet environment. I recommend

Not tasty and very very expensive compared to the product

I've been to sgh and had a large latte..it was lush..

Overpriced coffee always available

Busy place where there is always a queue. Quality is mixed. Early morning pastries are often stale. Coffee is always excellent

"Hot" chocolate was luke warm at best and over priced. Won't be going back

It's a Costa nice hot chocolate

Not really into costa but the staff are fruendly

Very good but always running out of cream! Please increase your order!!

Was early morning but still a good selection of food available

Lovely place,cozy and lovely staff

Was some what disappointed with the cleanliness. Tables not cleaned and the window sills were dirty with bits of cake and paper. Not a nice advertisement for an hospital outlet. Place was near empty and there are plenty of staff doing nothing so no excuses. Coffee was nice

The member of staff who served appeared to not want to work there. No customer Service what's so ever. I wish I'd got her name. It's bad enough having to visit a hospital but a smile or hello is just a common courtesy.

Hard to find a seat but srbi e good servers pleasant

Barista was very nice and the coffe was delicious

Far to expensive for food, 7 pound for a toastie, juice and bag of crisps. Won't use it again. Especially in a hospital

Very good service and excellent cup of coffee!!!! Well done guys

One of the slowest! Too much chit chat.

Great coffee as expected. Polite friendly professional service

I always like the coffee and the staff are friendly too! The loos need far more attendance!

No 'real' cups or plates were available to drink in. Busy at lunchtime so presume they'd ran out? Not such a nice Costa experience as it probably is in 'normal' periods

It's a good place to meet up with friends for a coffee , cake , and a chat .

Not like a high street costa. Service is poor, tables not wiped over. Felt like a canteen not coffee shop.

Lovely service but too much caffeine in the drink. I felt I'll for hours afterwards.

Pleasant, airy environment, staff friendly.

Good value for coffee and toast deal. Lovely brown toast.

Very conveniently situated inside the Southampton hospital buildings. Consequently it can be very busy at times. Serves all the usual Costa fayre.

Good service, friendly staff,great coffee,what is not to like? 😆

Never actually been in, but Google wanted my expert opinion 😂

Great coffee, long queues when busy but not much of a wait. Staff are friendly and helpful totally recommended if you are in hospital as it's a place to escape too. loads of seating available.