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4.1

Based on 433 opinions finded in 1 websites

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Nº 167 in 315 in Moray

CUSTOMERS TALK ABOUT DISHES WITH..coffee
Score
OpinionsNoteGoogle4334.1

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It's always a good place to stop for an excellent cup of coffee

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bryce davidson . 2024-11-17

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Fabulous place, fantastic lunch,staff extremely helpful and welcoming

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Anita Hutchinson . 2024-11-10

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Correct especially since there is little else nearby and for a stop along the way. Alright

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David Mulas . 2024-10-20

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Toilets could do with a very good cleen.

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Jeff Weston . 2024-10-19

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Had a very nice cup of coffee to carry out.

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Graham Batty . 2024-09-05

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I like this shop. Good staff good cofee! 🙂

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Gergő Veres . 2024-07-29

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Lovely coffee and treats. Friendly staff, quick and great service

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Kay Shearer . 2024-07-29

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Really disappointed with this Costa asked if they had any more sandwiches to be told "Sorry they were all out" so selected what was available to make do However, just as we started eating, a staff member restocked all the sandwiches. On speaking with the BM in charge, we were told it was probably because they were busy! We just felt insulted and not a valued customer at very least they could have waited until we had left before restocking after saying that they had no more sandwiches... Thankfully we were on holiday and this is not our local Costa

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Marie . 2024-07-22

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Nice Costa with very friendly staff. Got a drive through if you don't have time to sit down. Highly recommended Thanks guys Michael

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Michael K . 2024-06-19

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Stop here most weeks while passing through Elgin, staff are always friendly and helpful but at the end of the day a Costa coffee is just a Costa coffee

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David Pinner . 2024-06-04

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Fast friendly service as I use a stick my cake and coffee where brought over to my table

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Ed Wilson . 2024-05-30

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Great service, but otherwise nothing extraordinary. The good thing is going to Costa Coffee rarely disappoints. It is predictable to a very reasonable standard..plenty of options - drinks and food.

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Jon Whittington . 2024-04-23

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We went in for breakfast, the food was ok, but my cappuccino was horrendous. It didn't taste like coffee and didn't taste like coffee, my husband had a decaf cappuccino and it tasted so much better than mine. We had to say excuse me but these are for taking away and one is a decaf. The lassie was away on another planet, even though she had our order in front of her. We were about 5 miles away before I took a drink of my cappuccino and I knew right away that something wasn't right. It went into the 1st bin we came across.

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Anne Mcleod . 2024-04-17

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All good and can't fault the team here.

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Gary McIsaac . 2024-04-09

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Okay for coffee catch up. Dirty tables

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Ruth Lambourne . 2024-02-05

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Everyone at the cafe was very lovely. They were friendly, but I could see how much they were struggling to keep up with all the orders. I was sitting the cafe and could see them running around to the window and the line of consistently 3 people. Another thing is I went to use the disabled toilet and closing the door felt near impossible, quite inconsiderate of the less abled. Was informed by a member of staff that this has been a complaint in the past (~a year). The staff are quite fun and energetic despite the over work, maybe management needs to provide a better environment not only for the staff but customers.

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Deidrah Carrillo . 2023-12-04

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Unfortunately I have a complaint about one of your BM's who works there. I won't say a name as that is not very protective, however your BM/supervisor has been coming into your place of business under the influence of drugs. I can smell/notice marijuana from her clothes, but also she has confided with me outside of work that she uses certain class A drugs and has often come to work still under the influence of these drugs. Not professional at all

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Cal Tadhger . 2023-11-24

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Ordered a bagel, babychino (asked for sprinkles) and a cappuccino. Service was really bad, bagel was dropped before heated, babychino had no sprinkles and neither drinks had enough frothy milk as they should have! Suggest a bit of pep talk to staff… no maybe this is not their dream job but they do have a job to do!

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Roanna Monaghan . 2023-11-07

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Awful service. Two staff moaned about a colleague whilst doing nothing and we stood in front of them waiting to be served. Poor show.

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G Stuart . 2023-09-24

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Visited your cafe today for carry out coffee's and was served by Beth who was very polite and friendly

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Diane Rhind . 2023-09-23

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I was in the Drive in Costa Coffee in Elgin, Morayshire this afternoon. This is not often a highly complimented establishment within the local community, but this is the first time I have received a friendly welcome and a level of enthusiasm that you would expect. Nicholas was not just doing his job, he was above the rest of the staff in terms of customer service and will at least make me walk away saying nicer things about this establishment than I have heard.

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Calum McKenzie . 2023-08-21

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Bei Costa bekommt man immer guten Kaffee, Personal ist auch sehr nett.

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Susanna Messinger . 2023-08-14

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Good little place for coffee when passing on A96.

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David Pittock . 2023-08-05

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I didn't step inside because I had my dog with me. Nice coffee and cakes, though.

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Gary Smith . 2023-07-09

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Fast efficient service and good oat chi lattes and hot chocolates

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Mel L . 2023-07-05

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Busy but good to get a coffee 🙂

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Brian Taylor . 2023-07-05

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Stopped here (or drive through) a few times, always found them efficient and friendly and still as reliable as ever.

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ian beange . 2023-06-27

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In for coffee whilst driving home. Staff friendly and helpful, location was tidy and clean.

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David Thompson . 2023-06-10

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Don't use the app here. Appalling. But the drinks themselves are always standard. Never had a problem with drive through 😂

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Elly McAulay . 2023-04-08

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Excellent customer service - checked about certain things throughout the making of our drinks and ensured it was done well Pleasant atmosphere No complaints about the quality of the food or drinks at all Wheelchair parking and disabled access to building Clean and well kept sit in area

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Savrober 94 . 2023-03-19

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Honestly one of the best caramel coffees I've tasted.

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Denise Morrison . 2023-02-19

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Very good for a basic coffee house, prices average.. I would go back

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David Wade . 2023-01-28

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After visiting on Friday 20th January ordering my coffee at the drive thru telling them have a reusable mug going to pay and hand over my mug was told not allowed to use it as it not clean sorry I don't have a kitchen sink in my car

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Sean Smith . 2023-01-24

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Nice coffee and cake .Good service.

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Linda Turnbull . 2023-01-08

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It's Costa but being on the out skirts of town to sit in is a delight, always space to sit. And even better it's a drive through so if your in a rush and passing through you don't have to fight the crowds to get your coffee.

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MPM Drone Media . 2022-12-27

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Love Costa coffee and the food but after visiting this one I wont be going back to this one. Service was very slow, no thank you for waiting or acknowledging us, the person serving the till would serve a customer then just walk off and do something and ignore us. No interaction from the team and lack of atmosphere! Not inviting or welcoming at all. Its clear that the team need basic customer service skill training.

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bryan cameron . 2022-12-24

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It's a Costa so you already know if you like the coffee and the rest of the stuff, if you don't know and you like coffee it's a great cup of coffee I like flat white coffee, I think better than the green team.

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Ian Blakesley . 2022-12-21

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Every time we come here the place is shut… open until 9pm came at 7:20 last night place is shut again a few weeks ago place in darkness. Change your opening hours if your closed to save people a wasted journey of 21 miles will you!!!

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Laura Hanshaw . 2022-12-10

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Just as you would expect from a franchis like this. ☕☕☕

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Steven Mac . 2022-12-01

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Just like a normal Costa. Places to park and sit.

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diamondeano . 2022-11-19

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Always very friendly staff and great muffins

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Corrina Reid . 2022-10-30

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No one else in the line so me and my mum went through the drive through and ordered 2 small hot chocolates with marshmallows when we got it was cold it had basically no warmth and the marshmallows were sat at the bottom and coco beans sat on top over all It was £7 something and not happy

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Sophie Glynn . 2022-10-19

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Yet again costa elgin has let me down by closing the 🍽 dining area so I went to McDonald's

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James Simpson . 2022-09-29

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Ordered a hot chocolate, it will be the last time I order any drink from here. Wasn’t impressed

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Rebecca Guy . 2022-08-15

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Drive-thu was efficient & staff pleasant.

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john duncan . 2022-08-12

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Every Tuesday I get coffee and muffins and coffee prior to my physiotherapy appointment, there has only been a couple of occasions when Costa didn't have the muffins I required and caused a more painful physiotherapy session. Quick service and pleasant interactions with the staff make the visit very enjoyable. Certainly the salted caramel frappé with coffee and cream is always worth the pain of physio.

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Kevin Cairns . 2022-08-10

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Abysmal, service, food, value for money, all dreadful.

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James Talbot . 2022-07-30

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Always go here for coffee and bacon sandwich.

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Emma Lilley . 2022-07-22

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I have been coming to the Costa drive-through for quite a while now and it is always a delight. All of the staff are so friendly! Can’t recommend it highly enough😎

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Steven Duncan . 2022-07-14

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I've been here quite a bit recently on my way to work. And every time I've been in, the service has been excellent. The staff are friendly and service has been fast. The place is always clean, the coffee is great. You couldn't ask for any better.

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Tim Bo . 2022-06-25

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Standard Costa, great location, staff are polite and friendly.

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Dave Johns . 2022-06-14

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My favourite place to dine!!! The staff are lovely and work very speedy, whilst remaining polite and dedicated to their craft. Worth a visit when in Elgin!!!!!

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hannah mary . 2022-06-13

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Short staffed and really busy. Take away only and a bit of a wait but that wasn't the staffs fault.

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maureen duncan . 2022-04-02

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Had some porridge and a white hot chocolate. It's a nice place but the reason I had to give it 4 stars is because they were more focused on the drive thru which I understand this is where this Costa makes most of its money but they can't forget about those inside.

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Sweetpea Phantom . 2022-02-10

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Stopped on way to Aberdeen. Coffee ok but no loo paper and hand cleaner in toilet.

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Tim Hodges . 2022-02-05

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Quite limited choice wise. The purple one was quite nice although not to my taste....the sweetie was tho! When toastie was served it was tough....crusts were so hard I had to leave them. The brownie was yummy. I had to move tables as it was chilly being sat next to the window.

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Carole Hogan . 2021-12-30

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Not too busy and staff were keeping a safe distance, but tables weren't being cleared / sanitized quickly.

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Jade Beesley . 2021-12-28

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Not much staff on they are very busy dealing with drive through costomers and the walk in ones have to wait a bit longer

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Douglas Forsyth . 2021-11-13

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Friendly staff and great way of serving through a covid friendly tray at the stove through

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Heather Jordan . 2021-10-14

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Had a great time . Good helpful staff

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Scott Ferguson . 2021-10-10

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Slow… loads of items out of stock

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Alanna Wood . 2021-09-20

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Service was awful along with the staff. Do not go to this branch.

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David Stevenson . 2021-09-11

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Very good social distance and a good Costa

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Peter Stevenson . 2021-09-10

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Clean enviroment with outside searing friendly staff

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Karen Mack . 2021-09-10

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Staff have really poor service and the reason 3 stars is because Costa do good coffee and selection

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Ahairy Haggis . 2021-09-04

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Short staffed, waited ages for drinks ordered through the app

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Kenny Adam . 2021-08-31

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If I could give it 0 I would. Our Wait to get served was horrifically long.....our Hot chocolate was half full and cold, Both adults and child's Hot chocolate was missing the marshmallows even after being charged for them.

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Euan Craig . 2021-08-23

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Limited menu for drive through and extremely slow. Took 20mins from ordering to receiving order.

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Wendy Rudland . 2021-08-15

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The worst Costa I have ever stepped foot in. Today was probably the worst customer service I have ever received. After arriving into the coffee house, we waited around 10 minutes to be served as we watched the four members of staff do essentially nothing in front of us. The most senior member of staff avoided taking responsibility over her clearly inexperienced coworkers. The whole experience was incredibly frustrating and they managed to forget two of our coffee orders. Although I was upset at the member of staff that had forgotten our coffee order it was clear to us that the lack of guidance from her manager was the root cause of the disorganization. I really hope some effort is put into training these poor staff members who clearly dont know what they are doing.

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Eugene Gaine . 2021-08-14

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Always good shame they have not enough staff to open up the inside restaurant

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Kevin Neish . 2021-08-04

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As always, great service, great coffee. What more do you want?

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Martin Anderson . 2021-08-03

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My go-to Costa due to convenience of the drive through. Quality of service depends on the day, sometimes you get really friendly energetic staff and order is spot on, really makes your day. Other days staff are clearly disinterested, bored, unwelcoming and my order is of noticeably lower quality than usual making me feel like why did I bother wasting my money. Perhaps more training is required in order to maintain consistency in standards. I agree with what others say about the only menu board being right next to the speaker. An additional sign situated earlier in the queue would be of benefit.

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Sophie (checkyournerd) . 2021-07-24

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Store advertised as open, but was refused service as it was drive thru only and I didn't have my car. They said they did not have enough staff, yet I saw 3 members of staff and no one waiting in the drive thru only. I was then told that their other 2 stores in Elgin were open yet they closed over an hour ago.

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Dave Winter . 2021-07-23

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Not serving inside, only drive through, I have a tall van and won’t fit so walked around. Staff very rude, laughed at me after making me wait. Highly disappointed!!!!

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Matt Wilson . 2021-07-19

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A nice place to stop for a coffee, very friendly staff but a little expensive. The standard is what you can expect from a global brand. If you are passing and you like coffee then call in it won't disappoint.

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Mike Evans . 2021-07-17

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It's like any other Costa but service can be slow. And drinks are sometimes too hot or not hot enough.

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Minty -B . 2021-06-30

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I took my son as a treat after an unpleasant hospital appointment, he wanted us to have hot chocolates so we chose 2, with caramel syrup, cream and marshmallows. They looked good but the hot chocolate was nothing special at all and the syrup tasted really awful. Neither of us finished them and at almost £10 for 2 hot chocolates you would expect it to be nice but it was really awful and disappointing.

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Stefanie Grier (Mrsg999) . 2021-06-26

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It kept the team and me going right through the restrictions. Happy, friendly staff making coffee with some passion rather than just going through the process. Great work, guys. From the AMD Team 👍🔔

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AMDetails Gmail . 2021-06-16

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This is a nice place but best using the drive thru it takes priority here.

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Sean Green . 2021-06-08

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Staff are always so friendly and polite, orders are always spot on.

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Elle Goulding . 2021-05-18

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Always had an amazing experience at Costa . Friendly staff and good service

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abby rennie . 2021-05-12

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Great coffee but almost everytime I visit they mess something up with my order. No cream on several different occasions and no syrups in my lattes.

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Marc Wallis . 2021-05-08

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Great service, quick, efficient and very helped, I now use this drive through a lot.

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Alan North . 2021-05-06

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Friendly welcoming service and fine coffee

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Dan Fairbairn . 2021-04-27

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As always the coffee was first class. We had sausage baps with ours as it was lunch time and they were great too. Our only concern was the time it took for them to serve each car when the queue went out into the street. The other big names in drive thru are a lot quicker at getting cars through and while we were waiting we saw at least 8 cars drive in to the car park, turn, and go straight out when they realised how slow the queue was. So it is a case if quality over time, do you have the time to queue for longer during lunch hour or should you go somewhere else?

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Antony Miller . 2021-04-17

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Good coffee, usually a bit of a wait

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Deborah O'Shea . 2021-04-05

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Very slow service today x coffee not up to normal standard which was a sham

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Celia Tickle . 2021-03-30

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Would give this Costa 10 points if available. Good service and friendly staff offering tasty snacks.

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Sandy Combe . 2021-03-10

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Ordered on the app and picked up coffee from the door, easy and quick

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Carrie Hunter . 2021-03-08

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Decent coffee and lined moved quickly. Some folk struggle with the concept of a queue though. 🙄😅

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Mr P . 2021-03-07

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Costa...fairly quick and good coffee

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Ian Tuff . 2021-03-01

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No greeting or acknowledgement from cashier once got to the service window, coffee was also wrong flavour.

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Conner Clutsom . 2021-02-07

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Since it got build it's my new favourite coffee place. I just wish that menu on drive through would be earlier instead of right past the speaker. That would lower the amount of "I want a....ummmmm"

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Dominik Nowak . 2021-01-20

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Mixed reviews as I've most times I've been served the staff are amazing and really lovely and bubbly but on two occasions I have been served by one individual and she is damn right rude and plain nasty. Slightly older lady with no manners might be management not sure. The rest of the staff I've dealt with are a delight and are all a lot younger and probably only part time and or minimum wage but are truly amazing and make my day on an almost daily basis before work. Drop in 1 star is from the one member of staff.

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Michael clark . 2021-01-17

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Really long wait to get served at the drive through

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Michael McTavish . 2021-01-02

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Great coffee every time without fail. We usually like to have a sausage bap or a bacon bap as well but this last time we could neither due to them being out if stock. I thought it was only McDonald's that suffered from poor stores replacements so disappointed with Costa. However the sausage roll we had instead was not bad. One thing I have to commend Costa for is their contraption for passing the food to the cars at the drive through. Every drive though should have something similar. We have always found the staff to be friendly and courteous so we have no hesitation recommending a stop here for refreshments.

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Lids Miller . 2020-12-25

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Like the coffee from here have a good laugh with the staff

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Michael Vincent . 2020-12-12

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Food was good but the member of staff was unwelcoming and rude. Will definately go to the other Costa's in Elgin but will not use this Costa's again!! Staff member urgent needs some customer training.

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fiona, Christopher & nathaniel farquhar . 2020-11-25

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Just stopped in for a takeaway cuppa, but staff where pleasant and helpful. Earl Grey was good too.

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Stuart Harper . 2020-11-15

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It's a Costa, not surprising. Although, their blueberry muffins are pretty darn spectacular!

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Allan Chambers . 2020-11-15

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