Costa Coffee in Northumberland

Excellent service and helpful staff. Lovely breakfast wrap.

Costa coffee simply the Best nice staff and Quality products

Personally I prefer Costa over Starbucks.

Just what I have come to expect from Costa and that friendly local feel 😋.

The staff serving were very good...but the woman sorting the dirty dishes out seemed very angry...never have I heard noise like it...absaloutly ridiculous...spoiled our coffee and snack...had to leave because of this....my fiancee was fuming.

Very good, and super helpful staff

Nice cafe. Usual Costa quality.

Good service and really good flat white coffee. Delicious. I will visit more often. Thanks guys and girl.

Great staff. Great efficient service. Good hot choc

Warm welcome on a cold Saturday when it opened. Car getting serviced so in need of breakfast and somewhere warm to sit.

Costa Is okay but overpriced make sure you have wads of cash.

Great coffee.. and if you sign up to a Costa account, you get a free cake on your birthday..

Service good coffee always good and location good.

Very kind and helpful staff, beyond what I would expect for a chain coffee shop. Lovely bun and fine coffee. Good opening hours.

Very nice staff & in a nice place. Food was good sitting area was nice & quite.

Love Costa at Hexham, staff are older and more mature, friendly, polite and helpful unlike store at Metro Centre.

Good service even though the shop was very busy.

Enjoyed a coffee after a wander around Hexam Market. The shop is clean and tidy but the toilet was a bit messy. I might have visited in between cleaning and will edit after my next visit.

Lovely staff and excellent service!

There always people sitting in the comfortable seats but have not bought any products just there using there phones so paying customers have to look for comfy seats and the staff in the shop don't challenge this in the northumberland st branch newcastle.

Good Costa once I got card registered

For Costa, five stars. Mostly based on the lovely and friendly staff. . Same coffee as any other Costa . Nice location, Hexham is a lovely little place with a beautiful church and nice outdoor park area to walk around

Very helpful and pleasant service

Just used costa town center Hexham the most helpful staff I have come across a credit to the company..

Great coffee and efficient service.

Lovely staff and a good location, only negative would be the noise level when busy but I am a deaf old bat.

Go there often typical Costa coffee

Great Costa, always polite and attentive staff

Best coffee, clean tidy and friendly staff

It's alright, expensive and cafe Nero is just down the road and is half as busy.

Needed a coffee and snack. Popped into the cafe staff were very helpful, friendly, the food was really nice. Bacon sandwich was so good I went back for another.

Great coffee and good service their sausage rolls are amazing 👍

Excellent. A great location, great staff, comfortable seating.

Great coffee and cakes. Poor cleaning.

Best Flat White in all the Costas we visit.

Nice staff. A little noisy with the clatter of cups, saucers and plates, echoing around the shop.

Best coffee shop in Hexham. All the staff are very good.

Lovely coffee in an relaxing atmosphere

A nation wide coffee chain, same menu through out. Dependable, same standard across the country.

Love this cafe staff are fantastic very friendly very clean food and drinks always nice

So nice to sit inside, for a sandwich and a drink

Delicious food and beverage... staff very helpful... thanking you

Great! Also a great place for free refills of water.

Nothing in the world like a costa coffee. Staff are really friendly in hexham shop

Friendly staff lovely atmosphere

I am soooo missing you all! I would kill for a flat white. Hoping and praying you are all well and I will be able to pop in for a takeaway soon! ☕☕🥇🏆💖💖

One of my favourite places to visit for either a coffee or light lunch quite a few of them have drive through if you are in a hurry pleanty of parking for those who are wanting a sit down meal helpful staff pleasant surroundings

Sadly the coffee was lukewarm. Friendly pleasant staff. Clean toilet.

Friendly staff and great service .

It's nice and central for Hexham and if you get a window seat, which is the majority of the seats, you can watch the world go by. They also have a small range of papers you can read. However, I don't know what they do but they can't make a decent cup of tea for live not money. They swear blind that they use boiling water but I don't think they do.

Quick service and the staff made sure that they cleaned dirty tables ready for the next customers to sit at that table.

Bright airy branch. Staff friendly and chatty Central location within Hexham

Beautifully clean. Excellent service. Friendly helpful staff

Reasonable coffee nice toasted sandwiches

Very good service and the Americano was one of the better ones ive had a cafe's

Always a great coffee and great Baristas

Normally Costa Coffee is the best, and you would never fail to get a very good cup of coffee, but today at this establishment it was well below par. The little custard tart thing was nice.

Sadly always a bit on the bland side.

Service second to none excellent!

Good coffee, delicious toasted teacake. Friendly staff.

Very friendly staff. Outside seating area.

Great coffee good staff, friendly a d work efficiently. Tables cleared quickly. I couldn't find any napkins. It's a bit like sitting in a goldfish bowl where everyone can look in at you.

OK toilets not labelled for unisex, difficult for strangers

Always friendly place to go to relax or have a chat with friends the staff are always welcoming

This coffee shop is pleasant enough, bright and airy, but I can't understand why Costa is such a major player as the product is nice but nothing special.

The cafe has recently had a makeover although it was mainly to bits of new furniture from what I can see. It's a small cafe in a popular location so it can be busy. Friendly staff are always pleasant.

Usual Costa, comfortable warm...

Nice location in hexham and the usual good selection on offer.

Nice atmosphere, clean smart and with good coffee/ snacks

Mother and daughter team work very well together

Always good coffee and pleasent staff

Okay coffee, deco a little tired but good service.

A typical Costa offering their usual fayre and drinks. Staff are friendly and helpful. Reasonable amount of seating for the size of the coffee shop

This is an alright coffee shop but not top class. There are better places around for the same price. It's a bit ordinary and the coffee is only OK. The same old same ol, it has no spark at all.

It was nice clean cafe pleasant staff love the place

Excellent coffee and the staff are brilliant.

Too many animals Not pleasant eating with dogs

Great coffee cakes and nice staff

Decent coffee but not sure why the Costa group is quite so popular when there are plenty of independent small coffee shops out there .

half cups of take away coffee, never again

Always enjoy going here for a coffee. Very friendly.

Coffee is always great.... setting was a bit of an eye sore

A nice bright corner position to watch the world go by

Fabulous location in a stylish building, shared with Next. Costa serve OK tea but as a non-coffee drinker I don't have the hatred that coffee snobs seem to exhibit about Costa.

One of the kids' favourite places in Hexham!

Customer service received at Costa Coffee - Fore Street, Hexham My wife and I are very regular visitors to Costa Coffee stores. We had been specifically informed of the cost of our Costa drinks at another Costa store. The manager at Fore Street, Hexham said the information was incorrect. We had queried the price of our drinks with Costa Coffee Customer Services who provided a price in writing. The manager at Fore Street, Hexham said the information was incorrect. (Contacting Costa Coffee Customer Services is obviously futile when information they provide in writing is ignored in-store). We again contacted Costa Coffee Customer Services for clarification that the information they provided in writing was incorrect. No such clarification was received. The manager at Fore Street, Hexham maintained that the information was incorrect. The manager at our local store provided us with specific confirmation of the price of our drinks. The manager at Fore Street, Hexham said the information was incorrect. The manager at our local store confirmed that the price of our drinks was specifically provided by the Costa Coffee Area Manager who had sent the price to all Costa Coffee managers in the area. The manager at Fore Street, Hexham said the Area Manager did not have the authority to send out the information, the information did not apply as it was in a different Costa Coffee area and the information was incorrect. The manager at Fore Street, Hexham said the price we have been charged for our drinks during our visits to nine separate Costa Coffee stores in the past two months were all incorrect. Additionally, the manager at Fore Street, Hexham said that the price we have been charged for our drinks by her own staff at Fore Street, Hexham during our past six visits was incorrect. The manager at Fore Street, Hexham said I would receive email confirmation of the situation from Costa management and email confirmation from herself of justification of why the price she intends to charge for our drinks is much higher than at any other branch of Costa. Over a week later, neither have been received. The manager of Fore Street, Hexham said she was trying, “to do the right thing” which consisted of stating that Costa Customer Services, many Costa managers, a Costa Area Manager and her own staff had all acted incorrectly and ensuring that she charged us much more for our drinks than any other branch of Costa Coffee. We expected more loyalty from an establishment where we had previously been regular customers. Jeff Robinson.

Lovely hot chocolate and good variety of snacks. Lively place to meet friends.

Nice place to have a quick coffee