Costa Coffee in Carmarthenshire

Lovely drink and food, but staff not particularly friendly - one woman in particular very rude. Needs customer services training. Ruined my whole experience and won’t be back to this one.

Iced caramel whipped latte was half full.

Slightly confused on a recent visit. I asked if dogs were allowed inside as I fancied stopping for a coffee while out walking my dog. I was told I couldn’t bring my dog inside but was welcome to sit outside , which was fine. I asked how I could order my coffee but was told I couldn’t come inside to order 🤷‍♀️.

Quick stop for cold coffee drink

Usual great coffee and discovered that they have non dairy milk alternatives available. Very useful to go for a visit to chat with a vegetarian friend.

items missing 😞a phone call to substitute would of been better than no item . very disappointed 😞😞😞

Breakfast bacon roll only had one microscopic rasher of bacon!!! The marketing image for this product clearly shows a roll bursting with rashers. #falseadvertising Not happy at all … one very disappointed customer who usually loves a Costa experience.

Not good. Staff weren't chatting, or being friendly. Awkward atmosphere.

Excellent, as always. Restaurant took note of my request for a wet, weak latte. Thank you:)

Met up with some old work mates had a coffee and cake and a good chat

Came at 19 55 to collect a too good to go order and despite the lights being on he door was locked and noone was to be seen

I love Costa everytime I go out always go to Costa service is brilliant staff are friendly good atmosphere.

Nice social catch up. Great place

best service I've had for awhile !

Nice Costa, always good coffee and friendly staff

Nice atmosphere - lovely food and drinks. Bit pricy (but it is Costa!) Unfortunately a lot of the menu was unavailable when we visited. Staff were quite rude.

Restaurant took note of my request. Lovely coffee as usual. Best local Costa :)

Cosy atmosphere, different options of seating. Nice and light with wide windows to keep an eye on the car. Next to the shops if your popping around for a shopping trip. Always lots of parking space here. May be a small wait depending how busy it I'd here, but service is normally good in this branch. Does have the option to pre-order to pick up via the app. No drive thru in this branch.

excellent delivery driver - very friendly and jolly

ORDERED 3 HOT CHOC'S WITH MASHMALLOWS AT 50P EACH - WE ALL HAD 1 MASHMALLOW IN EACH DRINK = APPALLING - PLEASE LEAVE THE COSTA KNOW AS QUITE FRANKLY ITS NOT ON

Busy but a very enjoyable experience nonetheless 👍 to the staff.

Just called in for a cappacuino with a friend

I nice Costa Coffee in Pemberton Retail Park, good customer service and clean seating areas. Can get busy during the day time but you should be able to find a seat if your sitting in.

I visited with a friend to get a coffee and we stood at the counter for 5 mins in a queue with 2 people ahead of us. There wasn't a staff member in sight. The two people ahead of us said they hadn't seen a member of staff since they came in so my friend went to look out the back area. A female and two males were stood out there having a chat. I guess they'd decided that since the drive thru wasn't busy they could just hide out the back.

The best costa I have visited Very friendly staff Clean and tidy

Ordered 2 salted caramel frappe’s and they sent one coffee one!!!

Forgot the marshmallows on the hot chocolate, except for that great quality.

Nice size and good amount of seating

Did not deliver the whole order, and 2 of the 3 drinks were 1/2 full only and the 3rd still not full - all food items missing £9 worth! Despite waiting for the delivery drivers to come back incase a mistake- they did not! Phoned restaurant but no answer to 3 phone calls (rang off hook). No way to contact the drivers on just eat, to say they forgot. To be told Just eat will look into my claim. In 7 says! Quite disappointed

Staff could look a little happier

Very lovely store with friendly staff,coffee was perfect, toast was 👍

One item was missing from the order.

I love Costa in general terms but I can honestly say that this particular place is going down hill fast, in terms of food offering, staff and surroundings. I visited today at 2:15 and, lo and behold, there was no hot food available, not even a slice of toast!!! There was a very limited choice of sandwiches, either egg or prawn mayo and one solitary all day breakfast!! When myself and another customer commented on the decided lack of food on offer, we were met with a response from a staff member that can only be described as an 'unconcerned shrug'. I have noticed the decline of this Costa over the last 6 months and,after the events of today, I can honestly say I will not be visiting again. I will, instead go to the new Costa which has opened by Aldi, where, at the very least, the staff are far more helpful and friendly.

One item missing, NO bubbles in the tropical bubble frappe. Ordered 3 items, only got 2 without the bubbles (they’re called bubble frappes for a reason). Everything wasted. Very disappointing.

Great staff, always helpful and friendly

Lovely little outlet, busy but not overcrowded.

Coffee top was not fitted correctly and spilled everywhere, not happy

Brilliant coffee and staff are very friendly

Staff were great , but it's to busy .I'm aware of pulse times but when I was there tables and chairs dirty and piled up . Would not go again. Coffee and food great.Service very slow due to it being so busy.Get more staff.

Great coffee . The atmosphere was a bit on the noisy side compared with other Costa's in the area, it's great to see children there . But if you are meeting people there are Costa's more suitable for that.

Popped if for a quick coffee. Quick and efficient. Dropped a star due to the price.

chicken coronation sandwich and blueberry frappe are both stunning

Lovely place to catch up with friends over a drink. Plenty of parking, friendly staff and good choice of beverages

Restaurant read notes so very pleased.

Very friendly service and a great place to enjoy great coffee

Easy parking, near Dunelm. Quiet spaces, good for a chat. Reasonable selection of cakes and snacks. Variety of hot and cold drinks. The Costa app offers freebies by collecting points and is very simple to use.

Brilliant service and the staff looked at added note which was very appreciated.

I ordered carrot cake but they had run out so they put a note in telling me to ask for a refund

I ordered a caramel iced latte and it said on receipt it had caramel in but there was no sauce or caramel in thr drink.

Easily accessible, great place for a 5 minute break with a cuppa

My coffee had spilt all in the bag I lost half my coffee, food was cold I want a refund

Poor service by the young man making my drinks he stopped half way through making my hot coffees to make the next customer after me there's.

Great service from friendly staff

Spent my afternoon here while my partner was working locally. It was busy as some other reviews mentioned but I still managed to find a seat. The staff are friendly and were quick to clear away my table when I went used the toilets. Nice atmosphere and quietened down towards the afternoon. Lovely place for a catch up or to get some work done.

Medium latte with toast and enjoyed

Great coffee. Great food. Wonderful service. They were very busy but still made us welcome

Bit loud and noisy acoustics typical Costa

Did not get delivered. Had to pick it up from the place itself after 1.5 hours of waiting as no driver accepted the order. Costa itself was great as usual, just delivery did not take place.

Ordered a large gingerbread latte they didnt even offer a little gingerbread, i was more annoyed because it costs such alot I expected something a little bit special but no effort was made at all, think the fact it was so busy they just rush everyone's orders through! However it's a nice place for a coffee and a chat.

Had cappuccino and a tuna melt panini (which was 50% off in fridge - bonus). Good service, the two staff members that dealt with my order were friendly, efficient and polite. Lots of seating available. Staff were keeping it clean and clearing tables.

A little disappointed that the marshmallow to go with my hot chocolate was just thrown loose in the bag, un hygiene and poor presentation. The chocolate cake was placed in the same bag as my 2 hot drinks, yes it melted my cake.

Very clean .parking .Nice atmosphere.

I love Costa.... Great for a coffee or chai latte in my case, and a toasted sarnie or panini.... They have lovely drinks in the autumn and winter.... Gets you in the Christmassy feel.

Friendly staff, clean service can be a bit slow but they were very busy this morning. Didn't wait too long...definitely quicker than M & S.

Excellent friendly service. I was greeted and served by Rhydian, and although I was on my mobility scooter he did everything to make my visit a pleasurable experience.

Nice coffee clean and welcoming can drink and eat outside

Lovely staff. Good atmosphere and good drinks.

Lovely guy serving but the place lacks atmosphere

Chose a ham & cheese toasties, didn't realise it was vegan! So obviously it didn't contain either ham or cheese 😕 Coffee was nice as always 🙂

Nice coofe good price. Amazing coffee today tastes great!!!

Yeah. Coolers make hangovers go away. Yeah.

A lovely lady called Lisa provided fantastic service and a cracking sense of humor too, made my day with her generous gesture, thank you ❤️

Popped in for some quick refreshment after shopping. Quite quiet, but enjoyed a lovely Berries smoothie. Hit the spot perfectly.

Coffee and lemon sponge great. Couldn't get access to the disable toilet as there were too many tables in the way

Asked for Oatmilk and they gave us cow juice. Asked for extra hot and it was warm, Asked for a refill and they lost my lid, then they didn't give the green bean on the app. Absolutely shocking service

Love a Costa but very disappointed with my visit here. My aero hot chocolate didn't have a chocolate on top like the image showed. The place is dirty, tables left for ages before being cleaned. The chairs are dirty, with crumbs and stains. The floor needs a good sweep. It's not even that busy so no excuse.

Lovely Latte and a toasted tea cake

9.30am no toilet tissue and cubical looked dirty looked as if it had not been cleaned

Friendly staff and quality drinks

Great Costa to go to. SeRvice a little slow, (understaffed?)

Plenty seats well spaced out lovely coffee

Service was OK but let down the coffee not so good

First time at this Costa - excellent service and friendly staff

This is my fave costa! The staff are fantastic and well informed! It's never too much trouble to explain items to you or covid rules (back a few months ago when we could sit in again). We regularly visit this costa, mainly for the service and the quality of the drinks. You could say all costa drinks are the same, but somehow they're not. The coffee in Costa in Pemberton Park tastes fresh and tastes full of flavour

Nice friendly staff, Clean and tidy 👍

Lovely staff so friendly. Usual Costa coffee but a bit uncomfortable could do with a facelift of comfort and bright colours to lift spirits.

Always great. Staff so friendly and helpful, everytime, never a bad experience the only it's bad is when they are busy and we can't get a seat!

Clean and tidy with very friendly staff

Friendly staff, good atmosphere 👌

5* service with a smile, mums favourite Costa

Hot chocolate was good and the service was great, could have done without the wasps but got to love the nature

Made up they do cash and card payments. Very pleasant staff and lush coffee as always

Lovely hot cappacino and tasty food, served with a smile, staff friendly and helpful....

Very allconosed clea Ning after evey customer good service

Normally I have a great experience but this time, the 'lady' who served me was rude and unhelpful. I had two babies, a new born and a 8 month old in my arms and I put the 8 month old on a chair while her mum got a high chair. The two surrounding tables were covered in dirty plates and hadn't been cleaned and this was the only other free table. Granted it had a do not use sign but she raised her voice telling me to get off and move. Then preceded to not clear the two tables but mutter under her breath. I don't mind taking things up but I had no free hands and didn't want the baby touching anything. No need to be so rude!

Quick prompt service, great coffee

Always great friendly service. And the coffee is the best

Lovely friendly team, drinks well made and quickly

Great place for a coffee even better if served by a lovely young lady Shannon 😁😁😁☕

Great store but staff need to listen to the customers