Costa Coffee in South Kesteven

Hot chocolate was both hot and chocolatey

Most beautiful and scrumptious place I’ve been too recommend so much. Staff is also good and Costa is better than Starbucks.

ITEM MISSING & NO SUBSTITUTE SENT!!

item missing :( :( :( :( egg & mushroom bap

egg & mushroom bap missing - no substitute sent, which is really bad!!

SELFISH SHOP as no SUBSTITUTE sent for Missing item! Very bad customer service in this regard!!

Popped in for takeaway coffee, not too busy, quickly served.

very nice drinks and fast delivery

All I’m going to say, is that if you’re ordering from this branch, only order coffee/other drinks. Not any of the food options. I put in an order for two coffees and two toasties for lunch and only the coffees were delivered. I later found out that they don’t do toasties at this branch, yet they’re still listed as available to order (items that are unavailable are usually blanked out). Nothing but a non-existent lunch paid for today. Again, only order coffee or you’ll be disappointed!!

Simple lunch time order for 3 3 hot drinks mac and cheese with two toasties all for delivery but again this happened last time never got the toasties DO NOT Use this store for delivery it just cannot fulfill your request 😢

Cutlery needs a good clean. It is a problem throughout the Costa brand, very disappointing. Cappuccino nice, decaf latte asked for extra hot, warm at most. Please retrain staff 🤞

Card terminal broke but girls very helpful by telling me to order from app, a credit to costa those girls

You forgot to add the coffee shocking service today !

Decent place, clean and comfortable. But it is very cold inside due to the air conditioning. The girls at the cash register are very slow and can barely move. We waited 20 minutes for coffee. The toilet is dirty.

I did order a blueberry muffin and I have received a chocolate one..

Fab Costa, service was excellent and very friendly. Food and drinks good quality. Regs need to be entered on arrival for parking. Clean toilets

No whipped cream on the frappes. No straws. One of the drinks we ordered didn’t even turn up

By far the best affordable curry in Grantham

Unfortunately sent wrong Oder courier very quick though

Great place to meet up with friends with the cup of your favourite hot or cold drinks. But, please, be careful if you park in carpark. It's just for 1h. So it's easy to miss the time when you must leave. I love costa and enjoy time to spend in with friends but not going there again. Its not enough time for me.

no cream on frappe and no straw - can't drink a frappe with my hands?

Avoid. If you go there spend £10 and stay one minute over an hour you will get a £100 parking fine. What a cowboy way to make money….

I go in most days and Larnie,Josie and Alex are such superstars and the rest of the team are amazing couldn't ask for more 20/10. I'm going to move in 😁 or get a job 😍

Top barista always spoiling us Thanks 😊

I ordered a frappe but was given two bottles?

followed order notes 😍top barista x

Costa Coffee is Costa Coffee. What makes the experience the best however, are the workers. The Sunday workers are persistently welcoming, cheerful and make excellent caramel lattes.

Great coffee and staff are the best. Always looking after me and very professional and helpful.

What company don't tell the customer that there item they have ordered ain't in stock and sends something else I ain't happy.........way over an hour late

Larnie and the team are amazing 🤩. The service they provided is second to none. The speed they make coffee baffals me, efficacy at it's finest.

Asked for 2 caramel frappe, it was the worst caramel frappe of my life, haven't even finished.

followed order notes 🥰 lovely and hot thank you

5th time now ignored order notes no foil lids

A lot choice of cake . My cup of coffee was a very big one .

No coffee in my latte wow disgusting service

Must have followed order notes coffee was perfect so hot

I love a iced latte from Costa and I’ve never had a bad one before now. Unfortunately the iced latte I recently ordered tasted burnt but the rest of the order was lovely but the coffee was so bad I had to throw it away.

Exactly what it says on the tin! My only gripe is the lack of a decent gluten free cake option rather than the pre packed rubbish they sell (same for all Costas)

This is my favourite costa to visit in Grantham, the staff are always friendly and remember my order 😁 Thank you ☺️

Josie and Alex are amazing 10/10

On time and still warm which is often not the case with hot drinks

Great service and friendly helpful staff! Watch out for the parking restrictions.

Штраф за парковку 60 фунтов лучше поесть спокойно в другом месте

i ordered a mocha choco frappe with whipped cream and marshmellow. i can understand if the whipped cream melted but i didnt get any marshmellows that i paid for. this is the second time now.

Drinks were received. No straws or anything to drink them with though.

Best coffee in a long time top marks to the batista today

Unfortunately this place was very unclean at the time of my visit. I had to wipe my table before seating down. It actually put me off if I'm being honest. The staff were chatting amongst themselves and every table had empty items on them. The toilet was disgusting. Honestly really needs a good clean up. This place wouldn't be suitable for wheelchair users as the spaces aren't wide enough unfortunately.

The order was incorrect. White hot chocolate tastes like just milk and didn't have the marshmallow paid for. Also, caramel latte didn't have caramel

No apple juice with my order and no marshmallows in my hot chocolate.

I would like to say thank you to the woman who served me today on my birthday this morning. She was a wonderful person who help me with my situation.

Not a huge amount of parking but you could park in Aldi across the road

I have been going to this particular store somewhat regularly lately, it's normally the same two girls working each time (I'm really bad with names and can't remember them for the life of me (if you read this I'm so sorry 😂)) but they are always lovely and one of them even remembers my order pretty much to the letter which is nice. I will definitely be keeping my visits here as part of my regular routine

Bought 3 hot chocolate drinks no sugar BUT recieved 3 cold hot chocolate drinks with sugar UNDRINKABLE

Good coffee and standard Costa experience

Went straight into the bin ordered a toastie and it was bread.

No drop curb or access into building if a wheelchair user The sign saying ring for disabled assistance was all well and good but there was nothing to ring.

Toastie was stale and cold. White hot chocolate ment to be a large was not.

Asked for sausage baps and the sent bacon baps

Food arrived relatively on time but multiple items missing including all the hot drinks and panini. The few items delivered any hot food was long cold.

Great coffee delivered without spilling a drop

It came in enough time and was good however the flake and marshmallows that I added as extra for my drink were not with it they didn't cost much extra however I did have to pay for them and am not happy they didn't come with it.

Ordered and paid for 1 large latte and 1 medium latte but received 2 medium instead

Waited 2hrs for the order to be rejected thank you so much for wasting my time

Discusting missing drink the two drinks we did get were rediculas. Need to train staff better

Young lass lovely.Drink I had watery could of been my own fault asked for iced mocha was expecting it made with milk not water ...

One of the staff was very helpful. Would have given 5 but one member of staff had her long hair hanging down and not tide up when dealing with food. Plus on her phone sat with a friend in between serving and then didn't wash her hands before serving food to customers

No communication took over an hour to be delivered, drinks arrived melted and hot drinks were cold

Really good location, but no bubbles for the new drink tho 🤔

Dirty Costa, and please train your staff how to make a cortado, was shocking a glass of warm milk UPDATE still not trained in making a cortado!! Another update still no better with making cortados absolutely shocking for a coffee shop

Oat latte with decaf e and vanilla- was normal coffee, not oat milk and had no vanilla in. Iced tea is warm, no ice and has no toppings. Both drinks had completely spilt over bags as no foil lids. The cakes had melted as the were put in the same bag as hot food.

Item missing no number for Restaurant app won’t let me give options on missing order !

Drinks were cold and cups crushed!

Was very disappointed to find this branch closed. It clearly states on the door it closes at 7pm.

Staff is lovely, really helpful and mindful of their customers. They make the best coffee in town. (L.E. : not the best coffee in town. )

Disgusting service from Jamie Extreamly rude, when i made a comment about a drink during a previous visit last week she proceeded to say i hadnt had what id had the previous week and basically accused me of being a liar. No apology no nothing.

As costas go this is a nice one. Not too busy, clean and staff were pleasant. Only thing that lets it down is the car park restrictions 90mins isn't enough when you're having a catch up 😥

Great coffee, good hardworking staff. Always pleasant even when under pressure.

Good coffee , available parking. Staff friendly.

Appalling on all occasions slower than a snail toilets never work ,always get the order wrong always a painful experience

It's a pretty normal Costa - low stars because the Mint Aero flavour was foul, and the toilet flush was broken - judging by the number of signs and the matter of factness of the poor staff, it's been that way a while!

Like almost all Costa cafés the quality and consistency of the coffee has gone down hill. Shame as I used to love a good Cappuccino made with the Mocha Italia blend

I ordered a flat white here and for whatever reason I was given a cup of warm frothy milk. When i took it back, instead of apologising and accepting the mistake, the staff insisted that there was coffee in the cup and only begrudgingly made me a new one (which was actually a flat white). I know how hard it is to work in a customer facing job, but arguing with a customer that has received bad service is not the way to go. I left the place feeling a bit awkward. I won't be coming back.

Good coffee as always but the service was not up to scratch! I was unable to use my points that I had saved to get a free coffee and the person serving was argumentative about my order. It was at 8am in the morning and not every is a morning person

Great friendly service good choices would recommend to all every customer was treated like family like they belonged excellent

Sadly they had run out of many things, hot chocolate, almond milk, decaf coffee so not very successful, BUT the staff were lovely and very apologetic. I really felt for them. They handled everything very well though.

Went there today for lunch, well it took ages to get served, the service was very poor. Three people were serving and it looked like they didn't know what they were supposed to be doing. Also when people were leaving, the tables didn't even get cleaned

Nice and actually got muffins as well

Staff are friendly and welcoming. Always a good place to stop off for a brew, and of course the store is fully air conditioned. ☕👍

Only cakes - no bacon sandwiches to accompany my coffee at 8:15am. Awaiting a delivery.

Very disappointed with this cafe. I waited 15 minutes in the queue inside the cafe with three children and my small dog on my lap to be told that i couldn’t order to even sit outside. They refused to take my order outside too. They asked me to download an app and order myself outside. Disrespectful customer service. Then i decided to walk to kitchen and coffee which was absolutely amazing and treated me very well. 100% recommend kitchen and coffee but definitely not Costa Coffee on Harlaxton road.

Best service of any Costa shop. Great coffee.

Always enjoy the relaxed atmosphere here staff are so helpful and accommodating

Favourite place to go for catch up with friends or just half hour with book. So glad it fully open again. The staff are so friendly and the manageress (I think she is and if not should be) if amazing x

Over staffed .to many tables out of use

Visited again after many months, poor service, unfortunately. The girl who served me did not listen or care what i am saying. Not coming back

My mint choc chip frostino was absolutely delicious😋however, the way the manager of the store treated the trainee who served me and made my drink was disgraceful. The trainee in my opinion did nothing wrong, she put the ice in the blender and it made a loud noise and what looked like to me the manager had said she'd done it wrong and made her pour it away, I feel the manager was quite snarky and unpleasant and didn't treat the trainee in the manner she should have, bare in mind there was a lot of customers so putting myself in the trainees shoes, I wouldve felt so embarrassed, I was gutted I didn't have any change on me to give a tip to the trainee although next time I will, in my opinion the trainee did the best job she could've and the manager needs to start treating the staff with respect

Lovely place to chill or do as some do and catch up on work. Good choice food and drink lovely cakes too. Staff are great friendly and polite

Good brews and great customer service

Every time is brilliant Service staff are welcoming it’s clean .they make a lovely drink A** . I always make a stop when I can to this Costa even better it’s on Uber eats now we had some lovely drinks this Moring.

Place is exceptionally clean, staff always helpful ,mannered and above all provide great coffee .while adhering to covid rules dont push it in your face ., while keeping a very safe environment.