Costa Coffee in Hillingdon

Bad service, bad coffee... I was told off as a customer. Same experience i had for next few days... So today is my last time as a customer here

Service is not good at all. I dont think staff (waitress named Kali) here are trained to make coffee and to give decent service...

Great location , nice air con to get away from the sun , speedy service and drinks were on point

It's a lovely coffee shop, Julie and her team are pleasant people and treated me in a courteous and kind way.

One name: Julie! Ok, I’ll elaborate; this was my first time visiting Stockley Park, I was in Costa pre-job interview- my nerves were all over the place. I walked over to the counter and was immediately greeted by Julie, who had a beaming smile on her face. Before taking my order and asking for payment etc. she asked me how I was doing. I explained to her about the interview, and while she made my coffee she kindly listened and even went the extra mile- offering interview advice and directions.The coffee she made was delicious and her service overall was exceptional. I went into my interview with bucket loads more confidence after our chat and even returned after to share my experience! It's so rare to find such genuine and diligent customer service these days- so thank you Julie, you're one of a kind.

Great service from Julie and Adina! I definitely recommend

Always receive such a warm welcome from Julie every time I go here, Such amazing customer service and extremely friendly! Plus she always makes the best lattes! ☺️

Julie was a bright and welcoming face you'd want to encounter on a miserable morning haha.. thankyou for the lovely chai latte

I came to have a coffee was served by a rude Indian boy he was so unprofessional and his tone of voice was absolutely disgusting he should not be working for costa . I also recall a Somali lsdy who is always on her phone in front of shop and had no experience in customer service I would like to see a proper staff here

Nice spacious place with great service. Highly recommended.

Thank You Julie for best latte ever! 🥰

I visited Costa Coffee at Stockley Park to get a coffee ahead of a meeting in the business park, and I can honestly say that I don’t remember when last I received such a warm welcome and wonderful service! Kali is a magnificent ambassador for Costa and I could tell that she genuinely cares about her job and the customers she serves… thank you for turning a coffee purchase into a memorable experience! 🙏💞

Kali is awesome! She is so friendly and happy to help! Thanks Kali

Had have my Laite remade as the first offering was no more than a flat white. The person in front of me returned with the same issue. The re- made coffee was acceptable. I find this issue with many Costas. In there defence they will always remake but this should not be necessary. Right first time should be there moto. Proper training us required.

i met nicole today she is really helpful and kind she helped me alot i dont have words she is really nice

I have my lunch every time I'm on shift, just because the staff are really friendly and polite. The coffee also great Well done 👏

This Costa really misses the mark. They continue to have electric issues meaning they have no wifi and you can only pay with cash, then they cannot accept costa cards so you loose points. Staff are quite rude and too laid back. They also really miss the mark on their opening hours only open 8-4 so you cant go before work or after work unless youre a late starter maybe.

Really annoying it shuts 4.30pm each and every Friday when the signage on the door is 7am-5pm Monday to Friday

Well placed branch of Costa for visitors to Stockley Park. It’s located within The Arena / Quayside area of the business park and is open to all. Currently the site is also open on bank holidays, which is very handy indeed. Friendly and efficient team too which added to the pleasant experience.

Friendly staff, lovely tea, plenty of seating and toilets. Stockley business park is a lovely place to walk around afterwards. There r water features, ponds, ducks, ping pong tables, obstacle course equipment and plenty of benches to sit on. Please visit @playgroundadventures and @digibirdadventurea on Instagram and DigiBird Adventures on YouTube. Thank u

Was disappointed that the seasonal drinks were not available. The shop only served drinks and food in take away containers even for those consuming on the premises. No serviettes offered. The fabric on most of the furniture was torn. Very disappointed. I used to enjoy visiting this branch but won't be back.

Young indian man gave me a multitude of flavoursome coffee to moi.

Overall okish , dirty tables , dirty floor need improvement!

Staff are amazing. Lovely and very welcoming. That young indian boy is very generous and kind as well as the blond lady. They give me enough time to pack my laptop and other things away as they remind everyone 20min before that they are closing. Coffee is amazing too better than any other costa i have been to. Also left a £2 tip for the 2 that were working. If you see this keep up the good work!!

Its a great place. The boy was very nice and chatty as well as the other blond lady with him. Very lovley coffe and great experience too. Definitely coming back as i genuinely feel welcomed and feel like im being served a 5 star lunch. They even handled a grumpy woman who was clearly in the wrong quiet well. WELL DONE GUYS!!

Real disappointment, staff have zero understanding of customer service, the struggle for them to put on a smile, the moaning in public sitting outside complaining of customers coming in after 3pm. The reminding of customers that the shop closes at 5 when you’ve still over an hour to spare (this is at the start of ordering). Genuinely, the staff here provide Costa a bad name and will impact the reputation.

Popped in to Stockley Park for a client meeting. Costa staff politely proficient. Not cheap. Come 3pm staff dragged chairs across the floor in an attempt to close up. Would not choose this venue again.

Great staff, very clean, lovely selection of food and drink.

Poor selection of cakes and pastries compared to every other Costa I visit

Take out coffee before heading back to the office. Quick service

very nyc place. i have multiple coffis here and sumtym i overdose. i once had 12 coffee and ran frm wembli to costa agains in 34min. costa guy worker, she sayin it becose i had too much coffy but i think it becayse im handsome, fast and moisterised guys. Try chicken tika flavour coffy frm here. so nice. i had and i have amnesia now. i only remember my name and age. my wife has divorsed me and my kids ran away to sussex. thnx guys. i am live now with 4 lady, i am johnson brown - hello

Always polite stuff, not often busy except for lunch times

Favourite coffee ideal location

The worst latte i have drunk in costa 😞

Service very good. Staff friendly and welcoming.

Love this costa it's been my local since I've been a late teen. Now moved away but always love coming back. Fairly quiet as its tucked away, spacious seating area, well layed out and the customer service is always accommodating and friendly. Thank you so much

quality, friendly staff, fast service

Fresh hot chocolate so yummy great staff happy to help!!

Always good service and friendly

Decent coffee bar in pleasant surroundings

Over priced in airport..quality ok

Amazing!! The girls are very kind too..

Excellent service, consistently great coffee.

It's OK, friendly service and handy location for Stockley Park.

Free parking staff always happy to help

Handy Costa, staff very friendly. Toilets leave something to be desired. Coffee was actually really nice!

Quite small, but would say kinda nice staff.

Not my favourite Costa Coffee ☹️ staff here are awfully rude, poor service, not attentive, long wait times and a few times the server didn’t know how to make the frappe 🙄 quite a spacious cafe with seating both indoors and outside. Ample Parking outside. Reasonably priced. Good choice of sandwiches, cakes, hot and cold drinks 👍 can get quite busy at lunch times. However, due to the poor customer services, this cafe is not recommended, avoid 👎😬☕️

The staff are nice in here, its usually quiet and is generally one of the better Costa’s i’ve been to. Unfortunately I feel its overpriced as the coffee nor the provisons are top tier despite a coffee, sandwich and sweet costing around £10.

The staff is guest oriented, the coffee is great, the location is perfect and very convient. Available space for disabled persons at the entrance of the coffee shop. And a lot of empty room on the second floor. Certainly we must have in acknowledge that the restroom is very dirty although we must highlight that is disabled friendly.

Lovely and clean and great coffee

as usual Costa is one of the nicest cafe where you can go have your caffeine dose jn form of your coffee.one od the food place that i came across at stockley, london

Updated review May 2019. It's got better! The staff have got nicer and we have enjoyed some good visits of late. 👍 Anyone coming here for years knows how bad this place has become compared to previously. As others have noted, once Alex left service standards tumbled, with staff regularly treating customers as not worth the effort. And that's assuming they stay more than a week. We have returned after giving it a miss for quite some time, and sadly little has changed. I do like their cakes but for healthy eating you will need Nuffield next door.

Car parking spaces are ridiculously tight.

Brilliant coffee, friendly staff , would defiantly return

Courteous and professional service

Stockley park Costa coffee..very pleasant and rekaxing experience. Always is! Staff very friendly and efficient.

As usual, a good place to meet over a fresh coffee & a muffin.

Unfortunately the card reader was not working so with limited cash we couldn't purchase what we planned. Staff were friendly and apologetic to the situation.

The Chai has less sugar now.Brilliant

Terrible service, they are never open at the times stated on the door always late at opening and there always seems to be a problem with a staff member or it’s effort in doing their jobs. I have attended here for a while now but I am appalled by the attitudes of the staff. I was waiting by the front door for a member of staff to let me in as the front door was locked when they should have been opened and rather than coming to the door to apologise or explain why they were not open the lady decided to shout at me from behind the counter and I could barely understand what she was saying through the glass and her colleague was standing next to her laughing. This is below costa coffee standards and a little customer service training is required, if you want a coffee without the hassle go subway next door as I have started doing.

Free wifi and ample space to work and enjoy coffee

Too pricey for what they offer. They coffee and cakes are good but not for the price. I'm pretty sure You're just paying for the name. After saying all this I will admit I do go there for ice coffee. If there a McDonald's around get your coffee there.

Nice, clean, new person (first day) - nice and friendly. Coffee good in standard.

Terrible terrible store, even by Costa usual low standards. Within 'The Arena' the gym, Subway, Greggs, AND wetherspoons all do better coffee than this Costa, which is just embarrassing.

Incompetent staff. Overcharged. Extremely long wait to make three drinks.

Same as any other costa great coffee

Was served a few days ago by a very rude lady who appeared to be the manager, customer service at its lowest. As someone else took over the counter she then proceeded outside the shop front to have a cigarette in view of all customers. She may have been Eastern European. Not impressed.

Today on my visit to costa i was very happy with the service and the staff and the cleanliness of the store and I will be looking forward to coming backmore often.

Nice quiet Costa Coffee. Had a nice cup of tea and a cake. Lovely!

Decent coffee for ok money They leave their cakes and pastries out for donkey years so by the time you purchase them, its better to have eaten an actual donkey.

As others have said, service is a little slower than in other Costa stores.

Service is slow and have witnessed this decline over the last few months.

I hate to give this place a 3 star review after being a customer for so long, but it has really gone down hill over the last few years. There used to be a manager here called Alex that was pretty much universally loved. She had a good rapport with the customers and you felt like regular after a few visits. She also had certificates on the wall of her customer satisfaction awards, and I can totally understand it. Once she left the staff turnover went up a lot, you have new staff members almost on a monthly basis and I'm not even sure if there is a manager for the store anymore. The problem is, I think you need leadership, you need good training and not to be left to your own devices. I ask for a coffee and they look at me like I'm crazy, I have to point to it on the board before they acknowledge they do it. It's really weird. You also don't see the regulars that used to visit and it doesn't seem anywhere near as busy anymore. Shame.

Still a good coffee shop in a nice location, but gone downhill a bit since the last manager left. Her name was Alex and she was outstanding, so it's a bit unfair to compare... But still ;P

Good location. Very friendly staff. Good opening hours for early birds