Costa Coffee in Surrey Heath

Service was excellent, however the food was not fresh! Bakery and cakes were from a couple of days! Disappointed how this costa’s quality is going down!

The coffee came 1/2-3/4 full, o took a picture, how can you charge £4.75 for a cup half full. I have pictures to submit

missing items for the 3rd time in recent days

It was very quiet so the service was quick. The till operator was very friendly. We sat in the fabric chairs in the window and they were so grubby and dirty that we moved. The table we moved to had food all over the floor. The toilets were out of service also so I had to use the accessible toilet which was dirty also. One hopes the kitchen is cleaner.

food missing consistently and drinks spilt

Always a good visit at this Costa the staff are lovely even when the queue is kind it's worth waiting.

Overpriced coffee not great and the chairs are covered in stains. It feels very tired and grubby for the prices charged.

My coffee was leaking from the bottom of the cup. The driver said she would contact the shop. Not happy as I couldn’t take the order!

Great coffee. Food is adequate

Great Costa Coffee...clean, efficient friendly staff. The coffee was perfect. One if the best Costa Coffee I've been to.

Ordered at 8am. An hour and a half later I got my order which is shocking

Great experience great friendly staff members

Another horribly dirty Costa coffee... You are lucky if they serve you the coffee you order...

Coffee was luke warm, to be fair I should have gone back but was pushed for time.

I ordered my food 1 hour and 30 min ago and it just arrived making me late for work

It is, rather surprisingly, not possible to purchase a weak flat white coffee from this outlet, at least from the young man who served us. He was polite but adamant. I must admit that he did offer to dilute the coffee if it was too strong.

The sandwiches were virtually unedible they were cold and the crusts were rock hard

Awesome friendly service. I came here because the Mrs recommended it from friends. The food and drinks are the best in the mall. Always Costa for me.

Nice drink very happy customer

Yet again my order was missing stuff. This time it was two croissants and no chocolate dusting. Very frustrating.

Time kept changing but was a lot long than initially advised. Therefor bacon and sausage bap cold and hard in places inedible and coffee was cold and only half full

Food was late one sandwich was different Drinks were cold not sure who is at fault but bad all round ordered for my parents

I ordered marshmallows and I didn’t get any

Bit noisy but quality & service excellent 👌👍.

Driver delivered to wrong house

The time was put back a litle bit but the main thing was atleast the driver moved it before the original timer ran out. I would defo recommend that driver again. And atleast he wasnt in a rush to get away unlike the other drivers ive had orders delivered by. Anyway the costa was extremely nice and will defo oreder it again in the future!!

Coffee and toastie was stone cold Never had bad service like this

Very nice and comfortable atmosphere 👌

Never tasted this bad before.

Best costa I've ever been to and I worked for Costa aswell. Always sort me out a lovely coffee every week when I go to the dance school opposite with my daughter 😊. Staff are so friendly considering I know how hard and stressful the job is!

I do love Costa the staff are friendly but does get very full quickly especially at lunch time so waiting can take awhile

Waited ages just for a driver to be assigned then it took ages to arrive!

Absolutely appalling but who do you point the finger at. Estimated delivery time 12:20 arrived at 13:15. Not bothered about me but my three children were beginning to look at me as a substitute meal. A white hot chocolate and cappuccino were half full, the white hot chocolate was half full with a seperate cup containing 3 marshmallows.....yup 3...all food stone cold but after receiving the same standard of poor service yesterday had preemptively heated the oven. I thought fast food referred to speed of delivery but now realise that it means a long period of abstinence prior to consumption. It would be quicker to go to shop and do it yourself! And delivery drivers. Thermal bags ONLY work if you close the lid to keep food warm or cold! Rubbish never mind my children have a birthday this time next year....won't make the same mistake twice!

I’m unsure why I keep trying… asked for coffee extra hot, arrived half empty and bordering on the cold side. Asked for sweetener, got stirrer and no sweetener at all….Toastie isn’t even worth putting in a wasteful oversized box. Sad cause it can be good, just not often from here apparently.

It took 1 ana 1/4 hours to deliver a part full, cold coffee. None of the food items ordered were delivered

All food cold hot and cold drink next to each other and the wrap was loose in the bag

It's a costa. You know what you are going to get. But it's got good veggie and vegan options if you have people with dietary needs, and decent coffee. The camberley branch has a smaller selection than some, but plenty of comfortable seating. It's great if you have little ones and you need high seats or space for prams.

Coffee arrived very cold and undrinkable and had to pour them away

No chocolate sauce in the frappe no whipped cream on the hot chocolate and it was overly watery

Busy place, friendly staff who are very pleasent. Excellent coffee, did not try a cake or bun. But they looked fabulous!

Excellent customer service! My daughter spilled milk and made a lot of mess. The staff handled the situation so well!!!

Food took ages to arrive and was stone cold

Didn’t even arrive!! 3nd time in two days items get refunded eventually but still have to pay for non existent delivery! Ridiculous I’ll go elsewhere now.

The food did not come again as yesterday

It’s not blended properly practically like ice I can’t take a photo wish I could absolutely awful do disappointed

Even got my lil chocolates that come with the toblerone! Normally deliveries skimp on these but always rely on coasta!

Food was stone cold when it arrived

I didn’t get my food? Their latest said 12:33 and I’m still waiting now and it’s 16:42

Busy due to staffing but service from Maria excellent, as always. Great team on Camberley overall.

Lovely atmosphere. Loved the staff.

Noisy, lot of echo. Coffee was not great at all mostly dark hot water. St Clement leaf was yummy, panettone not great.

Well my cheese and ham toastie only had ham and cheese on one half! Usually Costa is great, not this time though.

Very quick and efficient service was in and out in less than 5 minutes

Service a bit slow, tables a bit grubby, could do better

Coffee was awful. It tasted really bitter and metallic. Staff didn’t seem to know what they were doing and had an upset stomach for the last 2 days. Put me right off and won’t be going there again

Service bit slow had to wait 20 minutes to get my drinks

Took a long time to assign a driver and for him to get to the restaurant

Coffee is good plus great atmosphere 👌

Service was slow considering they wee not busy

Reasonable price pot tea for 2 coffee expensive comfortable chairs

Thanks to whoever made a large Energizer. Animal Cappuccino for this order. Appreciate it. :)

I don't find fresh cakes ..latte is yummy .

Great service all round ☺️ Needed a coffee and it was here asap

Friendly service, lovely coffee - still my favourite place to get a coffee from

Drinks arrives with lids not on properly and spilling everywhere. No apology from driver.

Brilliant service from man in blue car, lovely man, I wish I had got to door to tip him, so please tell him thank you so much ...SUE hALE

Yet again I have items missing from my order. Only option on here is to request a refund, not able to speak to anyone to complain. Seriously getting fed up with just eat.

I would like a refund my drink was all over the place and food was freezing cold

Second time ordering from Costa camberley and second time receiving only 1 sandwich instead of 4 ….. Shame on you

Poor customer service as employees where rude and abnoxous and the coffee was disgusting and tasted stale and burnt the only thing that was good about it was there muffins and I will never be going there again as I do not like that straight after leaving I was feeling physically sick 🤢 and will never recommend this Costa to any of my family or friends!!! Absolutely disappointing!!!!!🤬😡

I asked for baby chino which wasn't delivered. My order was delivered to another person who then had my phone number and rang me to complain. It took a long time for the delivery to get to me which was disappointing. There is no option to ask for marshmallows and cream to be added to hot chocolate

drinks were spilt/half full, cream was melted

Only half filled cups not impressed

The delivery driver this time was absolutely amazing and patient, I appreciated her understanding

Toffee penny latte my new festive go to, panini absolutely delicious and kept lovely and warm in the packaging. Will order this over Starbucks any day ☺️

Drinks arrived hot but half empty, took 45 minutes to arrive just for 2 drinks

Perfect hangover cure had a large coffee was lush.

Lovely customer service and enjoyed my after eight hot chocolate! Recommended!

I was late for work because my food was late. Not only was it late but it was stone cold and some food was missing. Very disappointed.

Great team working and friendly too

No cream on my frostino like ordered. Not even a full cup

Coffee was requested with 1 shot in both items, both have turned up too strong

The team and the manager is always welcoming, even at busy times they provide a quick and excellent service

Ordered a tuna melt panini and a caramel latte, not exactly a hard order to complete but yet I was delivered a cheese and bean toastie rather than the panini ordered. Disgusted.

Second time that's I've got cream on my drink when both times I stated no cream

my delivery man was very nice and happy :))))))

The usual excellent white chocolate and friendly speedy contactless delivery service

The drinks arrived on their sides!!! The contents were therefore on the floor! Awful. Therefore not only did I not get the drinks but I also lost the money spent on delivery etc. Awful.

Fantastic. Always is from the Camberley store - definitely doing something right!

Only thing is Costa, I ordered a large but it was filled to a medium!!!!

Great product and the usual friendly contactless delivery service with a smile, well done 😎

Great product with a good solution to stop the drink spilling, the usual prompt friendly contactless delivery with a smike

Delivery arrived on time and food was ok but almost scratched myself thanks to the staples on the bags!!! Hot chocolate was very sickening sweet...

Food and drinks are always good. Staff very friendly

The staff here are SO friendly. I go in there quite a lot, and am always greeted with a smile. Coffee is lovely, big selection on cakes and snacks! Love it.

Brilliant service and great drink preparations ever !! Well done !!

Delicious food and drink, delivered promptly 🙂

I sat in for brunch with my friend. I had ordered ham and cheese toasties and when I was eating it I noticed a small piece of hair on it. I grabbed the attention of a guy who was walking around, I didn’t get his name but he had brown hair(with a failed man bun), slightly on the chubby side, fairly short. I informed him that I found a hair on my toasties and he looked at me like I was crazy... he asked to see it and when I showed it to him he said “I’m sorry, I can’t focus that hard into small things”... I told him “well I have a clear vision and I can see it” to which he replied “I’ll get someone behind the till to look at it” walked off with the toastie and came back to tell me he’d make another one. I didn’t want another one, I only wanted an apology. ⚠️check your toasties before you eat it.⚠️ So now I have a plate of toasties hopefully it’s hairless.

It was deivered quick but half of the food missing. It was cold, no beans in the bean toastie. 2/5 toasties missing. 2/5 cakes missing.

not my favorite place to be...not that keen on coffee!