Based on 434 opinions finded in 1 websites
Based on 434 opinions finded in 1 websites
Nº 298 in 673 in Reading
Opinions
All I did was have a cappuccino and puked it up after got out, it the drink in mug, I did have a egg and cheese muffin at McDonald's before and gulped the last 2 mouthfuls.
Kevin . 2024-12-04
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This was a great find. We were attending a conference in the area and after an early start needed a coffee and some food. Staff were really friendly. Food was piping hot and brought to the table. The coffee was an excellent cup. Watching other 'regular' customers coming in they all knew the staff and vice versa. A really welcoming spot.
Victoria Woods . 2024-11-27
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It was good Service was quick and efficient
Mal and Roz Thurman . 2024-11-06
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My favorite coffee shop. I love oat milk cappuccino, everytime same great taste. I love chai latte too. With extra syrup it taste like masala chai.
Lakshmireddy B . 2024-10-28
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The best coffee and a good atmosphere, with plenty of parking available. Easy access; Costa is always the best.
Saji Mohamed . 2024-10-25
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A great coffee house located in a convenient retail park with free parking. The place is exceptionally clean and excellent service from very helpful barista too!
Mas Hassan . 2024-09-26
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DO NOT ORDER FROM DELIVEROO OR JUSTEAT FROM HERE UNLESS YOU WANT ITEMS MISSING
Miles . 2024-09-22
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Tried to order 2 drinks (flavoured latte and flavoured frappe) and 2 cakes. The service was horrid. First of all he didn’t listen and went to give me the cakes in a takeaway when I had said eat in. Then while ordering a cake his coworker came over and interrupted starting to talk to him about something. Very rude. The latte was not stirred properly so in the glass we could still see the syrup at the bottom and on the frappe there was little to no syrup around the edge. All in all quite a negative experience from one of my fave coffee chains.
Charlie Howard . 2024-09-07
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Dirty tables inside and outside, rubbish on the floor. nobody greats you when you enter and the service is pathetic
AGavi . 2024-08-28
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Empty shop and awful customer service. Ever rudest woman bartender that pressurise people in the choice of drinks without even providing a menu. The menu on the luminous board keep changing so fast that one does not have the time to read. All this in a shop with only two client waiting, I suggest management look into the attitude of their stuff.
GF . 2024-08-28
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Please produce a printed o static menu so that customers can see all products that you sell, and are not waiting for a screen which never appears and ends up delaying everyone else.
Steve Gibbs . 2024-08-17
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Top place good place to have a coffee and chill or even conference calling
guy burford . 2024-07-14
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Many thanks to the staff that found my wallet and kept it safe until I remembered where I had left it and returned. Great to know there are people out there that can be trusted. A credit to themselves and a great asset to the company.
Steve Lo . 2024-06-28
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Ben is the best in his job best customer service always happy to welcome each customer and make best coffee aswell
Sanam . 2024-06-13
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Great branch and you can bring used cups in for recycling. Air conditioning works quite well here, bring your jumper 😉
Jiri Brejcha . 2024-06-12
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Decent enough costa with good service and pretty much standard menu for a costa, plenty of plug sockets and useable WiFi.
mark Vincent . 2024-04-11
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Lovely staff and friendly service. Good selection on food at a reasonable price.
David Lang . 2024-03-24
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Always welcomed, nice atmosphere, always good service , the Manager is very friendly and the staff . I always go here for coffee
fernandesloyal . 2024-03-13
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Nice seating - plenty of parking!
Kristina Colman . 2024-02-12
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This was the cleanest Costa we've ever visited! Friendly staff and a full selection of products available.
Rebecca Colquhoun . 2023-12-24
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My favorite when I'm travelling. A bit expensive to be honest 😔
Ancha Alves . 2023-11-28
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The Costa Coffee ☕️ always have good coffee but, the cakes and sandwiches, most of them they have Palm oils and this oil are very bad to our human bodywork, plus cutting the Green Forest is a crime to humanity limiting the healthy future of the new generations.
Maria Teresa Molner . 2023-10-25
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There is nice atmosphere, kind staff and the coffee was good
Risa Koizumi . 2023-10-11
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Staff are great, I hadn’t been here for a year and the barista remembered my order, these little things matter.
Toheed Nasir . 2023-10-11
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Our boycott is over. The ridiculous van logo is I hopefully a lesson learnt. But, I always get good service from COSTA.
Bob Wheeler . 2023-09-25
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Like going here, Ben is always cheerful and likes to have a chat.
andy foale . 2023-08-27
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Great location overall. Great quality and standards representing by team working there - Ben, Olivia, Hristiana and others. You feel truly welcome there every time you visit that location. I saw many Costa locations. Every location is diferent. Every team working there is different. However, this team here in the Reading Gate is the class on its own.
G. Gruba . 2023-08-19
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Had a lovely Costa cappuccino, the servers were very polite and looked happy which is always nice to see,,people happy in their workplace.
Carmen star . 2023-08-12
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Fantastic, great welcoming staff, fantastic drinks, delicious sandwiches and cosy atmosphere
Espeze . 2023-08-09
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Costa coffee shops are all pretty much the same. So why did I bother to write this? Well, because of one young man behind the till. What a service hero. He’s selling coffee & snacks. His service job isn’t lost on him. Engaging. Cheery. Welcoming. Conversational. His personal approach made a difference to my day. Well done Ben.
Andrew Hargreaves . 2023-07-25
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Service is slow, not many checkouts causes delays.
Junaid Rashid . 2023-06-01
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Lovely lunch with sister. Food was fine but expensive
Miss Smiles . 2023-05-13
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Always a friendly welcome and a good hot coffee
Saab Ninefive . 2023-04-23
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Amazing staff friendly atmosphere
chrissie jarvis . 2023-03-13
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Very friendly and helpful staff. Quick service. Pleasant atmosphere.
Neil Bamber . 2023-02-19
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Nice and friendly staff. Quite place. And always nice coffee
ada dhimitri . 2023-02-16
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Went in shortly before closing. The two young ladies were lovely. Didn't feel rush at all.
SJ . 2023-02-03
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Firstly pulled up to the drive thru window, we were asked to wait a moment. Approx 10 minutes later the lady says ‘oh are you waiting to order?’. Afordered, we were handed a ‘cappuccino’ (picture included), the woman at the window spilled abit and then said ‘oh I’ll pop it in another cup’, she put the cup in another cup, then handed it to me out the window, the cup was so full she proceeded to spill some on her hand. The poor woman’s hand instantly got burnt, she held it together but came back 5 minutes later crying with her hand swollen and burnt. She should have been in hospital not back to work. Then another lady asked us what we actually ordered. The order was all incorrect, except the boiling cappuccino. So had to go through it all again, then they realised they overcharged me and had to refund an item. All in all we were in the drive thru for 30 minutes. 10 minutes after leavening the ‘cappuccino’ was still way to hot to drink, as you can see from the photo, and was undrinkable and had to be thrown away. Honestly the worst customer service I have ever experienced and the poor lady with the burnt hand, I really hope she’s ok and gets a better job we’re she’s not treated like a victim of slave labour.
Rachel Hartley . 2023-01-22
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Had to remind them of my order after 10mins of waiting
Adam Kenny . 2023-01-02
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Wanted to try out the new Terry's chocolate orange hot chocolate and can't say I was disappointed. My first time ever using a Costa and the staff were very friendly and welcoming
shelley kelly . 2022-12-11
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Clean, good service and my favourite coffee go too.
Wendy Menking . 2022-12-05
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They have the best coffee especiall their vanilla Frappuccino
Junnaid Aboobaker . 2022-11-22
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Served quickly, great friendly staff
Mike Silvey . 2022-10-18
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Disappointed that the shop often understaffed and closed, with only a drive through option.
Sam Hughes . 2022-09-29
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Coffee was fine but a 3 hr chat got me a parking ticket. The signs were not clear and the point is to stop people taking advantage of the free parking which I most certainly wasn’t doing.
Jamie McDougall . 2022-09-03
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Costa Coffee on Reading Gate Retail Park is a tidy example of this coffee shop. Seating inside and out it is well situated to serve shoppers on the retail park. Inside the shop the main food and drinks rack is directly in front as you enter with the counter to the right. There is a nice bar along the main front window. Most seating is towards the rear of the shop and due to limited natural lighting the shop has a darker relaxed atmosphere. The staff were cheerful and polite when serving. This shop can get quite busy depending on the time you are here.
Rory Cantellow . 2022-08-25
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Staff in general are an absolute pleasure to talk to but a special shout-out to store manager Chami and Ben who have both absolutely restored my faith & custom in Costa following terrible experiences at another nearby Costa store. Chami and Ben take the time to talk, get to know the customer & their preferences which is fantastic! A true asset to your business. More Chami’s & Ben’s in your stores please 🙏
Richard Murden . 2022-08-18
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Loved them! I got a fantastic double espresso and lots of smiles from the stuff! :)
Zsolt Varga . 2022-08-14
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So the working fella after the soda is was hot the bottle and I was asking him nice for a glass with some ice 🧊...Is was charging me 50pp for 3&4 cubes of ice ....So long costa is not for me anymore....Shame
Victor Marinescu . 2022-08-04
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At 17:23 today I witnessed the Asian manager speak dispicably to the staff here. Literally shouting at them and saying “go and get the brush NOW”. Her name begins with C. She is poison to your business, get rid
Barry Purley . 2022-07-19
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A small Costa with good friendly service and efficient staff
Chanin Lloyd . 2022-05-23
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Quick, polite service from efficient staff. All clean and no food items out of stock. It was pleasantly cool on a sunny day. Plenty of parking if you turn right at the retail park's roundabout.
Alasdair MacK . 2022-05-23
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The manager is fantastic, laughed at my drink choice white hot chocolate soya with mint syrup shot. She made it perfectly. Great friends staff and when regularly going in there knew our orders. A great Costa coffee shop.
Natalie Clark . 2022-04-02
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Friendly service clean good choice
Emma . 2022-03-20
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Fast service and as always a good coffee
Lou Lee . 2022-03-11
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Went to B& Q and parked near to Costa..got a coffee and asked for a puppachino..Bandit loved it..so thanks guys!😉😋 BTW my Latte was fab x
Julie Ashworth . 2022-03-08
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Very handy for a pitstop (nice coffee & cake) after a tiring slog around B&Q (fence posts, etc) aisles. Ok loos too, but queuing at the counter might be a little too claustropic for the masked amongst us.
Paranoid Android . 2022-03-01
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Nothing to complain about staff friendly clean and quick
Jacob Palmer . 2022-02-27
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No large cups to go, and waited around 4mins as only 1 barista serving until help arrived. Not a major catastrophe but cost that extra star.
Ian m . 2022-02-26
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Gewoon goede koffie aan een juiste prijs
erwin peeters . 2022-02-26
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This is nice place to take some break from shopping and have some hot drink and snack. Very good and friendly staff. Always ready to help. And take care of customers. A lot of space inside and outside of cafe. Two unisex toilets inside of cafe. One of it disabled. Big choice of cakes and fresh bakery. Cafe almost all the time full of people, but you always will be able to find a space for sitting.
Veronika T . 2021-12-22
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I come here regularly on my way to work and am consistently pleased with how friendly the staff are (especially first thing in the morning!) Quick and reliable lattes are a great way to start the day, and Chami and her team always provide great service with a smile. Definitely my favourite Costa in the area!
Samantha Medaglia . 2021-12-08
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Very helpful staff chilled atmosphere
Andrew fairweather . 2021-11-30
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If it's a quick break from shopping, this Costa Coffee is ideally placed. A few outdoor seats, by a busy roundabout, don't expect fresh air! Fairly busy inside but clean and tidy, and everything that Costa provides is good.
Pam Williams . 2021-11-06
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Poor service and slow. 10 mins to get a drink. Will not be doing that again. Mc Donald’s next time.
John Fox . 2021-09-19
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Friendly and helpful staff. Nice coffee.
fred . 2021-09-13
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Friendly and good got food ahead of a football match
Tarsem Bains . 2021-09-11
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Chami the barrista made me an amazing coffee! Great customer service, amazing happy woman! I could feel the love through the coffee :)
Kinga M . 2021-08-31
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Thank you, thank you, thank you!! The kindness you displayed after my son cut his hand in B&Qs car park was simply staggering. Nothing was too much of a problem. Thank goodness for people with empathy, grace and humility!!!!!
Nicholas Handy . 2021-08-17
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Great coffee with friendly staff
Stephen Shepherd . 2021-08-15
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Coffee very good. Pleasant and helpful staff.
Margaret Allum . 2021-08-11
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We visited on a Sunday morning to have a business meeting. The two guys working on 8.8.2021 were awesome. So friendly and so helpful. Making us feel welcome and giving great customer service. Convenient location with plenty of parking. What more could you ask?
Anne Skelton . 2021-08-09
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A better experience than many other costas
lorna matejicek . 2021-08-01
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Unfortunately closed when we arrived but another great stop if looking for a drink
Philip George . 2021-07-05
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Amazing service, so kind and friendly 😊
Anne Bennett . 2021-06-27
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Dirty place with very unfriendly stuff!!! Awful start of the day for me!
Paulina Cieslik Google Account . 2021-05-21
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Really clean and nice store, friendly staff. All round a lovely Costa to end a day out with friends.
Nicole Kristel . 2021-05-02
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The WORST Costa I have ever been to. Having had to repeat my order about 4 times because they couldn’t understand that I wanted 3 drinks. Specified each individual drink Only to have to repeat it again And even after all that, still missed one of my drinks. The woman making the coffee was miserable and seemed put out about being there. Customer service a complete 0 Honestly the worst experience in my life
MyLe Luong . 2021-03-04
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Store is nice and clean and a good COVID safety setup. Click and Collect service is nice, quick and easy. Staff are friendly and most importantly the coffee is amazing!
Harry Armstrong . 2021-03-04
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Comfortable enough Costa to have a drink and a snack before hitting the shops. Staff were friendly, but I was charged £0.22 extra for a Winter Character roast that I didn't ask for...
Chris . 2020-12-05
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All the staff are kind and very polite . Thanks to the beautiful staff who opened the door for me with my scooter.
e berj . 2020-12-05
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Nice stop off break with hubby. Car park busy, well it is a Saturday after lock down 2. And with M4 closed, both ways, roads around Reading are horrendous. Glad there isn't a match on.
Diana Whittaker . 2020-12-05
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Such a shame they filled my Coffee too full was spilling everywhere the car ride home. Decent prices at the moment tho so not all bad. Tbh can't blame them fully when I dropped the coffee myself like the clumsy fella I am.
MrJammerz14 . 2020-11-21
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Cool coffee shop at this place and the only one tbf, plenty of parking spaces, personal super attentive. =0)
Guy Duhau . 2020-10-24
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Not very clean, trays full of dirty crockery left covering the areas not in use.
Sue Hill . 2020-10-16
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Nice coffee ☕ with rood barista
Newbury2015 Newbury2015 . 2020-10-06
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Very dirty. They did not clean any of the tables during the 2 hours I was there. Toilets were disgusting. Water all over the floor, dirty toilet paper everywhere, toilet not flushed. Even after I complained, 20 minutes later my friend went to the toilet, she found the place just as dirty as before, if not worse. Staff did not speak any English, they were rude to one of us who was trying to order tea as they simply could not understand a word of what was being said. I will not be returning.
Helen Humphreys . 2020-09-27
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I like costa above other coffee shops. Good procedures in place.
Dawn Doody . 2020-09-24
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They struggled with orders and tables not cleared or cleaned.
Jenny Alexandra . 2020-09-20
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Good al around.. They could do with more gluten free options
Ricardo Sullivan . 2020-09-20
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Good coffee. Careful management but assistant need to speak up to be heard through their masks.
Richard Allum . 2020-09-18
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I came to Costa coffee to enjoy a drink with my family when I was served the wrong sized drink and given it to take away when I wanted to sit in. I was then asked to move from my seat as I had a take away cup so they can clean and was told we will be closing at 5pm which was 40 mins away so I should just go. I am really upset with the service and the way I was treated. Not returning to this branch.
Ruth J . 2020-08-31
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Enjoyable coffee shop. Coffee and sandwich very tasty.
Andrew Dodd . 2020-08-24
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Excellent coffee and service as always - even better when you’re eating out to help out!
Lucas Kennedy . 2020-08-19
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Top coffee and caramel shortbread. Recommended...
Richard Young . 2020-08-16
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Extremely thoughtful team, kind. Clean store, consistent.
Fred Chapman . 2020-08-13
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The staff aren't particularly arsed about making the customer feel welcome.
SD B . 2020-07-11
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Staff good ,place clean and tidy with OK price but not much gluten free .
MO KAMAL . 2020-01-10
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Very dirty trays not collected tables full of trays
Louis James . 2020-01-09
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I was given the wrong drink, I ordered a hot chocolate and was given a latte. When I went to let them know the drink was wrong it was snatched out of my hand with nothing further said. I was then given the wrong drink AGAIN! The staff are normally very friendly and helpful but today they were rude and acted like I was the issue when I said the drink was wrong. I wasn't rude and simply said the drink was not what I ordered. I wont be returning again.
Danniixo . 2019-12-01
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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393 Opinions
No poppadoms no draught beer and cash only which we were only told at end of meal so had to go to cash machine to get cash.
1236 Opinions
Me and my husband visit family in reading every year and the stay is usually really good but on this occasion it wasn’t the best, at 6.30am on both mornings there was a family above us who were like a heard of elephants so we couldn’t get the lie in we really needed, we did speak to the receptionist on the way out and she was lovely, very apologetic but we were really disappointed with this visit, maybe as a bit of advice to try and put families on the bottom floor, I know it’s not always possible but I wouldn’t like to have a stay like that again.