Costa Coffee in Tonbridge and Malling

Drive through Costa. Speak order into intercom, use loyalty card, if you have, pay with card when notified (cash acceptable). Drive forward to window for collection. Easy. Highly recommend chocolate fudge frappe with a coffee shot, without cream topping for me. Lovely, calorific but a treat for today.

We only had a drink, but it was undrinkable. The cup had salt residue from the cleaning process over the surface. When I took my first mouthful, I just tasted salt. It was the same for all three of us. Shame. But suggest you check your apparatus and feel the surface of the cups. Very 'gritty'.

Easy parking. Free for 3 hours Quick service and friendly staff

Dropped in to this costa on way to my sons . Nice lady served me but I think due to her taking drive in orders aswell on her earpiece and microphone service was slow and muddled with me . She was doing to much and forgot I was sitting in and put my tea in a paper cup .didnt bother me but the Queue started getting longer. I think should be least one person just on the till front with no mic as you dont know if they talking to you or person ordering drive thru. I felt like I was a nuisance ordering at the til tbh . I had to stand and wait whilst she went back and forth to making a drive thru order aswell as try serve me Not sure I'd go in here again cos of that. I could see it was too much for her trying do both poor lady .

Ordered a flat white and tap water, no ice. Flat white too hot so milk separated and tap water came with ice.

The drink wasn't exactly right, it was OK but I didn't have time to get it changed. The electric board is still a sticker over the top due to the burnt out screen. There were spills down the outside of serving hatch like dri ks had been spilled.

I gave this branch 5 stars 2 years ago. But the last couple of times they are ALWAYS out of stock. I visited on different days at different times only to get fobbed off. Oh there’s a McDonald’s next door they have their act together.

Ordered an iced chocolate latte was told only comes in Medium, sign states small medium, Staff were busy but this girl had a right cob on, I got a cup of ice splash of milk and caramel tasted bitter, too late to go back as I'm down the road...not going there again.

Seriously rude. There was a huge sign at the intercom saying please pay here. So after ordering I said ‘do I pay here or round the corner. The young lady declined to answer my question 3 times. She just spoke loudlier and more rudely, still not answering the question. I then explained why I had asked a simple question. She said the machine doesn’t work, and I don’t have to shop there. I said how do I know it doesn’t work? That’s why I asked the question.

The staff don’t know how to use the till. I had 30% off food and I scanned it at the till and the lady said it didn’t go through even though on the app it did. The women refused no wonder why she is old and working at Costa. Need new staff. It’s 2024 they need to know how to work the tills. Even a robot can do a better job

Quick and efficient, just as you need a drive through to be.

Lovely ladies behind the counter who couldn't have been nicer and more helpful 😀

We visit this place regularly and it one of our favourite places for a coffee - the staff are always well organised, efficient, friendly and incredibly helpful and polite. Food is always cooked to perfection. Good, clean, relaxed atmosphere.

Good service usually but coffee varies depending on barista on the day

Great service from friendly staff...definitely use again. I can't stay away, great coffee. So much choice.

It's a nice Costa. There's not a lot of vegan options but what they do have is tasty. The staff is friendly and the size is quite big.

Great place for a snack and coffee

Lovely friendly service. Would prefer a little more space quite cramped. Rather noisy.

I just popped in and didn't eat, so I really can't say much apart for coffee ok

Super fast service, great coffee and a warm inviting place to take a break.

Great coffee, friendly service. Great parking. Easy access. Bright, clean and convivial. All you need in a coffee stop off.

What is the point of going to all of the trouble of putting up your Christmas Opening hours, if they're wrong? We had just walked two miles to you, because the sign stated you were open at 8.30am, to find that you meant 9 O'Clock???? For someone to walk round and tell us that it referred to the Drive Through, wasn't helpful. How many cars to you have entering through the pedestrian entrance? This wouldn't have happened when Graham was the Manager. How stupid!

Really nicely laid out and clean. Highly recommend the Gingerbread Latte!

I did an online order. They didn’t send half my stuff I asked if something contain raisins because they substituted me she told me it didn’t and it did and I have an allergy. Well done Absolute morons

Opened late despite 7am posted hours ...When I went in staff looked at ma as if I was an alien(which I maybe) .. ...not friendly at all ...Open when your supposed to or don't bother !!!!!

Very nice Costa. Staff were welcoming and friendly.

Exactly what it says on the tin. Had a meeting here. All good.

At the right time, Costa can be a quiet oasis to gather your thoughts.

Ok if sitting inside. You'll be swarmed by wasps if you try and sit on their outside tables.

Brilliant staff always happy and will always be polite. Helpful and always ready to help their customers. Not had a bad coffee from here and always get my drink right.

Got our order wrong, Got annoyed when we asked to change

was greeted by yasmin on 30th july 2023 at 13:50 she was so polite and so lovely

The wait was a bit longer than normal. Additionally, for the entire 15 minutes I waited for my coffee, the kitchen tap was running. I'm just concerned about the environment.

No much choice on sandwich fridge cake containers were full of old crumbs, so dusty and dirty 1 of the girls working in the premises was so loud we couldn't have a chat in our table coz she was over loud. OK coffee that's about it.

I'm sure the training is not like it was, the last couple of coffee's I've had have been rushed, too hot and too watery. Doesn't seem worth it somehow

Did a drive through very happy with product

Busy but friendly staff, could do with another pair of hands at busy times

I had a breakfast wap it was delicious it was a little busy and was able to get a table no complaints from me

Lovely people so helpful, nice stop whilst on.a.walk

Bought a coffee through the drive through. Spoke to Jazz and she was very good. Friendly and professional. Thank you. It was a good experience.👍

Coffee was yuck it was very expensive

Always great staff are always so friendly and quick!

Great staff, very efficient. coffee, tea & cakes lovely.

Great service and great food and drinks! Served with a smile! Kids like the mini pizzas, muffins and hot chocolate with cream, marshmallows and chocolate flake.

Took 15 mins to take my order, only 2 in the queue, till froze, didn’t even open another till. I walked out and went to costa.

Nice location,great service and good chioce of cups.

Truly fantastic staff, helpful, enthusiastic and happy. Walked in grumpy and stressed walked out smiling and with a coffee

Quick and easy. Latte Coffee excellent Egg mushroom and spinach bap - not good at all, the bap was very hard to eat. Possibly it was heated in a microwave. Customer service very good and friendly.

Good size free car park shared with McDonald's Not the fastest service here drove through, click and collect or normal counter ordering

Busy and staff dealing with everything excellently

Good to go bag was disappointing..2 sandwiches we don't eat.

Nice Costa but they all pretty similar arnt they

One of the nicesest ones ive been to

Made very welcome and was served quick.

Jazmin was amazing, helpful and so patient!!

Nice staff...food and coffee as expected

7.15pm on 09/04 (Saturday) - turned away and advised is closed… opening times say 8pm close? Not right ..? Is the opening times wrong or do the staff need lessons in telling the time?

Best branch of Costa Coffee, and I've been to many, the staff definitely make this branch a winner!

Good new Costa never been here before will come again

People without cars who can't go inside should be able to get coffee outside...... Not buggered off

Good store. Toilets always clean and helpful staff with excellent customer service.

Stopped by recently for an in store flat white. Staff were courteous and efficient and the flat white good. Definitely one of the better Costas I have been to.

Friendly staff good and quick service.

Great fast and friendly service

All young staff who were extremely efficient and friendly. Made visiting a pleasure. Not to mention the great flat whilst with a perfect pattern! Well done to all the staff.

I have been buying my coffee from here ever since it opened and I have to say, every time I have been, I have had a well made and delicious coffee. The staff have always been polite and cheerful (even singing sometimes !) Would recommend 😁☕️🫖🍪

Brand new, with very pleasant and helpful staff. I didn't want to use my free drinks, and the member of staff knew exactly how to carry out that process.

Nice staff, not too busy and a drive through as well. What's not to like.

Walking distance.from home so lovely to have.a long walk knowing can end with a coffee nothing better than a Costa

Often visit the drive through for a excellent latte to drink on my way home

It is a lovely Costa here, staff are always happy and friendly.

Stop here for coffee - bit of a queue sometimes as I always drive through but my coffee addiction must be fed! Lovely staff always friendly and smiling. Coffee is nice! No pictures as I’m normally driving..worth a visit if passing

Fast service and clean premises, excellent

Lovely new shop. Has a drive thru and a nice seating area both in and and outside. The staff are lovely so friendly, bubbly and helpful. They've always got a smile on their face and the food and drink is amazing

Good place for a Costa drive-thru. Carpark here is a decent size, though quite tight to manoeuvre if you're in a bigger vehicle. Fast service, friendly baristas.

Friendly, clean and pleasent experience..

As a new site open, the staff are very welcoming and friendly and the coffee have all been of high quality, can't fault this Costa.

Very nice coffee and sausage baps fair prices excellent service Very polite 👍

Great location enroute to the M20 with quick and friendly service

Nice coffee. Was passing through. But loads of parking to stretch your legs.

Great for a quick coffee on the way to work. Drive thru wasn't too busy when I went and the staff were efficient and polite.

Nice clean place with friendly staff

Ever since the drive through has opened we have great service, all the Batista's are cheerful and friendly and they make a good cup of coffee

Very pleasant staff lovely coffee

As a coeliac it is often difficult to find food on the go. Although there were no sandwiches suitable for me, the staff were very helpful and checked ingredients of what they had available. This review is not of the food available as that was poor, more the friendly helpful staff that scratched around trying to find me something suitable to eat. Thanks guys.

The service is way too slow. 3rd in the queue and 20 mins later. What a joke.

Can't knock the coffee, however the size of cakes has gone downhill. Bite size portions at £2 - extortionate!

If you have all day for them to make a cup of coffee no problem , service is slow , slower than a normal Costa, anything other than an americano causes havoc

Lovely friendly staff, relaxing atmosphere. Clean and tidy

Tha new Costa is a nice addition to the town and a pleasant experience, however I think clearing the tables requires a bit of attention, some tables were not cleared for at least 15mins,and when cleared not wiped at all. When you enter and see tables not cleared its not a good look. Hope this helps improve costomers experience

Was very busy and waited a while without much communication from the staff. Shame as I usually love a Costa. Coffee was delicious when we actually got it!

Excellent servi e and hot coffee, what more do you want, oh plenty of parking too

Loads of staff who don't know what they are doing and more interested in chatting than serving! Badly designed car park! Dangerous turn in and exit onto busy road! Overpriced for the quality of product!

V happy with the Champions Roast. The service here was amazing, v happy staff happy to help, first time I've been here and was definitely worth it. I think the deals they do on sweet items are great, and the selection of stock in store is always pretty decent. I really rate the recycling collector too, great to see. Thankyou 🙏

Costa in my car without having to see people before work is a 10 out of 10. Devastated about the retirement of the egg and mushroom bap though.

New Costa . Clean & tidy . Large drive through or stay and drink. Staff polite and pleasant

Clean, friendly and close to home

3 different times now I've wanted the millionaires shortbread, none in stock, given up using it now, goto McDonald's next door for coffee

Lovely service. I really needed that Mango/Passionfruit Cooler on such a hot day. Ahhh Refreshing.

Clean and bright location. Although this time we seemed to get a few new baristas who were Learning the ropes. Still a good experience and will keep using this costa.