Costa Coffee in Carlisle

OK, a service station Costa, but really enjoy visiting this Costa Cafe. Staff always friendly, and as you would expect coffee excellent, and so are the blueberry muffins 😋

Great coffee but the member of staff who served me today was terrible no smile,looked like she didnt want to be there. I go to costas quite alot and normally very upbeat and friendly staff who seem happy ,but not this lady didnt have a name badge was blonde and scary

Called in for a Costa Coffee on way home from Scotland on Thursday to avoid storm Babet. Service was great, but the lady who did our Latte’s needs some further training on how to make a good coffee. 😳

For something that advertises as 24 hours it's 9pm on a Thursday evening and you're closed !!

Coffee House on side of motor way. Prepackaged food only. Minimal gluten free, 3 biscuits only.

Just the same as any other costa

Stopped here 25/6 because we had broken down and were waiting for recovery. Staff were very friendly and attentive. I was particularly grateful for the loan of a phone charger.

Please employ people who can actually follow instruction like remember to put the coffee into the drinks. Also if on a break don't sit in the cafe watching TV on.your phone and shoving you hand down the back.of your pants then get up and serve someone totally vile

Visited Costa on our journey south yesterday. Very pleasant experience. Staff friendly enough and plenty of places to sit. Only downside was the prices being quite high but given this is a motorway service station this is to be expected. Would have no hesitation in recommending.

Only used toilet which was clean. Small outlet

Stopped there for a coffee, no queues, quick service, toilet available as well.

It's 2:15 pm and the place is locked up. No explanation. Won't bother stopping here again!

Very clean, not too busy. Flat White is great !

Excellent with fantastic friendly staff . Forget about Southwaite stop here

Asked for a caramel cortado.. there are as no caramel and it was definitely not a cortado.

A decent place for a nice meal when ur in the motorway.

Looks better inside than from the car park. Coffee was appropriate for the brand.

Given that this Costa is literally next door to a Travelodge where absolutely no breakfast is available, it's tremendously disappointing to find that they cannot be bothered to open at the stated time. When you are planning a trip, being held up is frustrating to say the least. I know I am echoing other reviews but if you want to experience"service with a frown" you're in the right place. Totally devoid of customer service skills. This is an embarrassment to Costa, and Travelodge by association.

Very good service very polite girl who served us

Warm friendly welcome. Nice coffee shop

Rude staff. Don’t stop here. Not worth the hassle to buy food. Condescending tone, dirty looks, whispers to colleagues about ‘what’s wrong’, raised voice/shouting at me when addressing me, all because I didn’t know the combo deals and where to order. Help the customer, don’t treat them like dirt on your shoe. If you don’t want to be behind the counter, leave. Then when I addressed her attitude and tone she proceeded to claimed she couldn’t hear me any longer. She could hear fine when I placed the order. Again, not worth the hassle. Didn’t go in to fall out with someone when ordering a sandwich and a hot chocolate. The customer service I experienced was amongst the worst I’ve ever experienced. I won’t stop here again.

Basic Costa which needs to arrange some staff training on being welcoming to travellers needing some rest from a long journey.

Nice place for a stop and a snack. First time I've stopped here....driven past hundreds of times.

A motorway rest area Costa, the staff were working hard but you're just stopping for a toilet break really and there is no reason to hang about.

Visited here 25th June. One staff member in particular outstanding, unfortunately didn't get her name, couldn't have been more helpful, friendly and polite. Will definitely visit again when we are that way in September

Coffee was horrible and prices were disgusting

Nice clean shop , plenty parking , clean toilets , suitable for disabled , there's a nice little outdoor area in the back , all facilities are on the ground floor . Inside the shop there isn't much seating but the outdoor area has much more . When we arrived a woman was washing the floor , couldn't see any other staff until we reached the counter then 2 younger woman arrived , one came to serve us and she was pleasant but didn't prepare our cold drinks the way it should have been done , as I was about to complain the shop get quite busy and I couldn't get near the counter so we decided to leave , I wont use THIS Costa again !!!!!

Don’t bother turning up at 7am expecting them to be open on time. Twice in 2 weeks been stood there till 7.10 with staff in store but no sign of opening. Both times a que of customers waiting and leaving 🤷🏻‍♂️

Quick service, friendly staff and nice clean environment

Very organised and on top of the necessary precautions. A little strange drinking Costa from a disposable cup but the coffee was its usual standard.

Despite restrictions, Dougie loomed after us well. Enjoyed the soup and roll, just what wa needed after a few hours on the bike.

Clean facility, courteous staff, lovely coffee.

Couldn't believe it was so quiet. Lovely staff

Staff very friendly and helpful.

Coffee good, products not bad. But customer service not great at all. Looks like people forced be there. I mean customer service. (didn't saw any happiness in their faces) Second time Iam not going there definitely.

Extremely rude staff barely payed attention, laughed at us when they got our order mixed up and then attempted to overcharge us

Very nice, clean, warm and the coffee is reasonably priced.

Basic Costa products, nothing stood out as very good.

Expensive. Staff not very friendly, in fact worst Costa I've ever been to.

Love Scotland go two or three times a year simply stunning many beautiful places love it x

A nice stop off on the motorway

Ungemütlich, Kaffee schmeckt nicht, liebloses Personal.... Nepp.

Milk was off had to bin my latte! I won't be stopping at Carlisle services again

Todhills M6 North Bound is by far the Best Costa in the UK , extremely friendly and helpful always clean and YES good coffee

Standard Costa place but good location if you are travelling south on the motorway. Staff were friendly and helpful and it was clean. Did not seem to have large amount of choice of food.

Expensive. There more profit in a cup of Costa coffee than in beer. Should be called Costa lot.

Nice coffee friendly helpful staff

Had already closed before the advertised time, and to add insult to the waste of time pulling off the motorway, staff were unsuccessfully trying to avoid being seen in the room behind the counter. You lost yourselves a customer, forever.

Always amazing coffee and service

Always a great place for coffee.

A classic Costa. Good coffee here

Very friendly staff, place clean and as you would expect for location expensive.

The whole of the shop and looks great

Very quiet, but, service fast as a result. Coffee not quite as good as others if honest but couldn't say why.

Not three bad at all. Prefer Starbucks but the ladies working here on our trip back over the border into England treated us with plenty of hospitality. Some tasty food and drink had too. Much needed after all the driving I had been doing around Inverness and other parts of bonnie Scotland.

Nice Costa. Quick and pleasant service

A bit pricey £12.60 for 3 coffees and 2 blue buggy muffins. It was good mind you but not £12 odd nice.

Fantastic hot chocolate,as always. Pity it's so much more expensive on the motorways!!! Why? Hit the motorist again!!

Good place to grab a drink or snack. Wasn't too busy, and coffee was good. Not open 24hours, small car park.

The worst costa i ever visited. Messed up our order of two coffees totally even though it wasn't busy. Staff not very friendly.

Service was fine. Massively let down by the disgiusting state of the ladies toilet.

Rarely full and so much nicer than larger service areas. Food and coffee good. Good selection of drinks and fast food. Easy parking. Close to motorway.

Usually quite quiet and stonking caramel squares.

Another Costa Coffee house (Great coffee for waking you up of a morning) Nice and clean again..... Say no more!

had a great experience with lost toy at this Costa. Kerry and the rest of staff were great very helpful and the coffee was great too Thanks very much little LAMMIE loves you guys Marie Paton

Nice big place for a coffee stop. Pleasant tell staff but not open all the time

A quick place to stop off the motorway. Easier to get in and out than the bigger service areas